Infobip Reviews & Product Details

The portal is clean and nice and easy to use. API is straightforward and the supporting documentation is good. Review collected by and hosted on G2.com.

Their support! The only way to log a support issue is via email and there is no acknowledgement that the ticket has been received. But worst of all, it will take several days before getting a reply, if at all! Review collected by and hosted on G2.com.

Infobip is a complete marketing communication tool with an amazing interface and UI & UX which makes the platform easy to use and navigate, even for the first timers. The analytics part is also very good and gives us a brief idea about the campaign success ratio. Review collected by and hosted on G2.com.

The main issue is with the customer support as they usually take a longer period of time to respond to even basic queries and this needs to be addressed as soon as possible. Review collected by and hosted on G2.com.

Infobip allows you to take control of your Marketing campaigns, offering you solutions as your company needs; this ensures that as your business demands more tools, you can have them without hiring another Marketing platform. Review collected by and hosted on G2.com.

The customer service offered by infobip could be improved, the response times are very slow, it takes up to 3 days to solve technical problems, that is a long time to not be able to execute pending campaigns, the sales representative frequently changes, which makes you have to explain your process again to the new person who is in charge of your account. Review collected by and hosted on G2.com.

The UI/UX is as simple as it could get. Add-on features like delivery staggering, delivery window, url shortening, message previews, auto-reporting, detailed logs make your marketing experince very smooth. You basically don't have to rely on any other source if you use Infobip portal for marketing campaigns/communications. Review collected by and hosted on G2.com.

Altough the product has everything you need, sometimes, when you have to contact the support teams you will be disappointed with the response time and the quality of response they share. Even when you explain the query in detail the support team will still share improper responses. Review collected by and hosted on G2.com.

Very easy creating account and start usage.

Quick response from sales

Prompt resolving of my issue

Kind and respectful communication Review collected by and hosted on G2.com.

I have not found any problems in communication Review collected by and hosted on G2.com.

Its interface is really good

Also we can eaisly track the success rate of sms using bars

The response can eaisly be tracked with error code Review collected by and hosted on G2.com.

Nothing as such its really good and easy to understand Review collected by and hosted on G2.com.

What I like most is the possibility of seeing the real problem that clients cannot receive the token by SMS or email. Review collected by and hosted on G2.com.

The platform is not very intuitive, it has several tabs and possibilities to explore, it could be more objective. Review collected by and hosted on G2.com.

The ease of delivering information to the company's clients, with mass dispatches of informational and security emails. We use it as a means of communication with our customer base. In addition to checking whether a token was actually sent or not, whether the client received it or not, and in cases of sending failure, we can know the diagnosis. Review collected by and hosted on G2.com.

The platform is not very intuitive and shows some slowness in certain aspects. Review collected by and hosted on G2.com.

It gets the job done. We use it to send out SMS and communicate with our customers via Whatsapp. It does both of these things with no issues. Review collected by and hosted on G2.com.

The current UI is quite old-school and not exciting to be used. Conversations Agent licenses are being billed separately at the moment. This billing structure is something that is not ideal as well, given the fact that other providers out there can throw in unlimited licenses for about the same price. Review collected by and hosted on G2.com.

It was very easy to integrate it with our CRM. Billing part is also smooth. Data is also available for all the campaigns sent using infobip as service provider which helps in analysis. Review collected by and hosted on G2.com.

Cost is little bit high. That can be worked upon. Review collected by and hosted on G2.com.