Infobip Features
What are the features of Infobip?
Functionality
- Ease Of Integration
- API Call Speed
- Communication Varieties
Support
- Documentation
- Community Support
- Professional Support
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Technology Glossary Features
View definitions of the features and discover new technology terms.
Infobip Categories on G2
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Administration
Template Creation | Process for administrator to create personalized email templates from scratch or incorporate and leverage existing templates. | Not enough data | |
Preset Template Availability | Quantity and quality of preset email templates for administrators to construct their own emails. | Not enough data | |
Custom Unsubscribe | Able to customize the unsubscribe templates, handler, and tracking. | Not enough data | |
Email Segmentation | See feature definition | Able to segment transactional emails based on their purpose. | Not enough data |
Detailed Server Logs | Detailed logs for tracking and debugging mail server activity. | Not enough data | |
Notifications | Alerts administrator whenever a pre-set event occurs. | Not enough data |
Integrations
Webhooks | See feature definition | Integrates webhooks into emails to signal email status (i.e. sent, bounced, opened, etc.) | Not enough data |
Event Tracking API | API used to track the status of emails. | Not enough data | |
Mail Send API | API used to send emails (e.g. Web API, SMTP API) | Not enough data | |
Spam Filter Testing | Testing to ensure emails do not go to recipient's spam folder. | Not enough data |
Platform
Custom Tracking Domain | Ability to define a custom domain from which emails are sent. | Not enough data | |
Multiple Domains | Able to send emails from multiple domains. | Not enough data | |
Dedicated IP | See feature definition | Ability to use a dedicated IP for deliverability. | Not enough data |
Documentation | Availability and quality of documentation for API, code library, implementation, and set up. | Not enough data | |
Sender Reputation Management | Ability for the platform to manage individual domain reputations. That way, senders with good sending practices are not penalized based on the sending practices of others. | Not enough data | |
Tracking & Reporting | Tracks emails sent and delivery rates and compiles them into standard reports. | Not enough data | |
Enterprise Scalability | Provides features and infrastructure to allow scaling for large organizations. | Not enough data | |
Performance and Reliability | Emails are consistently received and software performs reliably. | Not enough data | |
Live chat | Provide tools for live chat on one's website. | Not enough data | |
Integrations | Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools. | Not enough data | |
Branding | Has the ability to customize look and feel of chatbot to match` company branding. | Not enough data | |
Analytics | Gives user the ability to analyze conversations with the chatbot and see its performance. | Not enough data | |
A/B testing | Allows users to test the efficacy of various responses through A/B testing. | Not enough data | |
Role-based access | Allows for varying access to chatbot and admin settings, depending on user, their role, etc. | Not enough data | |
Collection of information | Can collect and store information from interlocators, such as email, phone number, etc. | Not enough data |
Functionality
Ease Of Integration | Empowers developers to intuitively integrate cloud communications functionality for their applications. 20 reviewers of Infobip have provided feedback on this feature. | 93% (Based on 20 reviews) | |
API Call Speed | As reported in 22 Infobip reviews. Grants high speed API calls for fast communications. | 92% (Based on 22 reviews) | |
Communication Varieties | Enables a wide variety of communication types such as SMS, voice, video, etc. This feature was mentioned in 25 Infobip reviews. | 93% (Based on 25 reviews) |
Support
Documentation | Provides clear, effective documentation for API integrations. This feature was mentioned in 28 Infobip reviews. | 90% (Based on 28 reviews) | |
Community Support | Provides public user forums for support questions and help. This feature was mentioned in 19 Infobip reviews. | 87% (Based on 19 reviews) | |
Professional Support | Based on 28 Infobip reviews. Connects users with professional support teams to troubleshoot and finetune integrations. | 85% (Based on 28 reviews) |
Responses
Customization | Customize your chat workflows with rules and automations. | Not enough data | |
Control | Control who the chatbot converses with (and when). | Not enough data | |
Route To Human | Has the ability to connect interlocator with a human agent when the need arises. | Not enough data | |
Menu bars | Can provide interlocators with menus, through which they can choose a relevant response. | Not enough data | |
Drip sequences | Can send triggered sequence of automated messages sent on a predefined schedule in a targeted fashion. | Not enough data |
WhatsApp Messaging - WhatsApp Marketing
Transactional Messages | Allows users to establish automated workflows and triggers to deliver transactional WhatsApp messages and notifications | Not enough data | |
Bulk WhatsApp Messaging | Enables users to send mass WhatsApp marketing campaigns | Not enough data | |
Conversational Messaging | Facilitates two-way WhatsApp messaging to encourage subscriber engagement and loyalty | Not enough data | |
Personalization | Offers features for personalizing WhatsApp messages based on customer information or past behavior | Not enough data | |
Promotional Messages | Allow users to share promotions with subscribers via WhatsApp | Not enough data | |
Automated Replies | Provides automated WhatsApp message replies to recipients | Not enough data |
WhatsApp Business Platform - WhatsApp Marketing
Segmentation | Deliver tailored promotions to specific audience segments | Not enough data | |
API Integration | Facilitates the integration of WhatsApp messaging into existing business applications through WhatsApp Business API | Not enough data | |
WhatsApp Commerce | Allow customers to browse, discover, research, purchase, and complete payment in real-time | Not enough data | |
Analytics | Provides analytics on opt-ins, open and delivery rates, and click-throughs | Not enough data |
