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Best Communication Platform as a Service (cPaaS) Platforms

Adam Crivello
AC
Researched and written by Adam Crivello

Communication platforms as a service (cPaaS), sometimes referred to as cloud communication platforms, provide tools for mobile developers to connect their mobile apps to a phone’s SMS, voice, and verification features via APIs. Developers use these products to add communication capabilities such as text notifications, user-to-user chatting, and voice connectivity to their applications. Many cPaaS platforms help developers customize how their products interact with these features via documentation around extensibility.

cPaaS allows developers to implement functionality beyond basic communications, such as multi-factor authentication (MFA) via texts and emails. These tools are often associated with VoIP, or voice over internet protocol software, which uses an IP network to transmit phone calls seamlessly without the need to connect to an extra telephone network.

To qualify for inclusion in the Communication Platforms as a Service (cPaaS) category, a product must:

Host APIs allowing developers to integrate communication functionalities in their apps
Provide documentation around API interactions and extensibility

Best Communication Platform as a Service (cPaaS) Platforms At A Glance

Best for Small Businesses:
Podium
Podium
Best for Mid-Market:
Podium
Podium
Best for Enterprise:
Dotdigital
Dotdigital
Highest User Satisfaction:
Podium
Podium
Best Free Software:
Plivo
Plivo
Show LessShow More
Best for Enterprise:
Dotdigital
Dotdigital
Highest User Satisfaction:
Podium
Podium
Best Free Software:
Plivo
Plivo

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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218 Listings in Communication Platform as a Service Available
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Podium
By Podium
(1,845)4.6 out of 5
Optimized for quick response
4th Easiest To Use in Communication Platform as a Service software
Save to My Lists
Entry Level Price:$399.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Podium is the all-in-one AI-powered lead management and communication platform used by more than 100,000 businesses to acquire and convert new customers. At the forefront of Podium’s innovation is its

    Users
    • General Manager
    • Owner
    Industries
    • Automotive
    • Retail
    Market Segment
    • 59% Small-Business
    • 36% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Podium is a communication platform that allows businesses to interact with customers and manage conversations.
    • Reviewers frequently mention the ease of use, the ability to schedule and automate messages, and the convenience of having all communications in one place.
    • Users experienced issues with the bulk message feature, occasional glitches, and difficulties with integrating the platform with their existing CRM systems.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Podium Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    410
    Communication
    328
    Easy Communication
    314
    Helpful
    306
    Useful
    249
    Cons
    Missing Features
    101
    Messaging Issues
    97
    Limited Features
    79
    Chat Functionality
    69
    Expensive
    63
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Podium features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.0
    8.7
    Ease Of Integration
    Average: 8.8
    8.7
    Professional Support
    Average: 8.7
    8.7
    Communication Varieties
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Podium
    Company Website
    Year Founded
    2014
    HQ Location
    Lehi, UT
    Twitter
    @PodiumHQ
    3,452 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,359 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Podium is the all-in-one AI-powered lead management and communication platform used by more than 100,000 businesses to acquire and convert new customers. At the forefront of Podium’s innovation is its

Users
  • General Manager
  • Owner
Industries
  • Automotive
  • Retail
Market Segment
  • 59% Small-Business
  • 36% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Podium is a communication platform that allows businesses to interact with customers and manage conversations.
  • Reviewers frequently mention the ease of use, the ability to schedule and automate messages, and the convenience of having all communications in one place.
  • Users experienced issues with the bulk message feature, occasional glitches, and difficulties with integrating the platform with their existing CRM systems.
Podium Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
410
Communication
328
Easy Communication
314
Helpful
306
Useful
249
Cons
Missing Features
101
Messaging Issues
97
Limited Features
79
Chat Functionality
69
Expensive
63
Podium features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.0
8.7
Ease Of Integration
Average: 8.8
8.7
Professional Support
Average: 8.7
8.7
Communication Varieties
Average: 8.5
Seller Details
Seller
Podium
Company Website
Year Founded
2014
HQ Location
Lehi, UT
Twitter
@PodiumHQ
3,452 Twitter followers
LinkedIn® Page
www.linkedin.com
1,359 employees on LinkedIn®
Get a quote
Dotdigital
By Dotdigital
(995)4.3 out of 5
Optimized for quick response
7th Easiest To Use in Communication Platform as a Service software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Dotdigit

    Users
    • Marketing Manager
    • Marketing Executive
    Industries
    • Retail
    • Marketing and Advertising
    Market Segment
    • 45% Mid-Market
    • 42% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Dotdigital Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    247
    Customer Support
    204
    Helpful
    171
    Features
    145
    Email Marketing
    118
    Cons
    Missing Features
    73
    Limited Features
    68
    Learning Curve
    65
    Limitations
    54
    Limited Options
    36
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Dotdigital features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.0
    8.0
    Ease Of Integration
    Average: 8.8
    8.8
    Professional Support
    Average: 8.7
    7.9
    Communication Varieties
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Dotdigital
    Company Website
    Year Founded
    1999
    HQ Location
    London Bridge, London
    Twitter
    @dotdigital
    16,426 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    425 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Dotdigit

Users
  • Marketing Manager
  • Marketing Executive
Industries
  • Retail
  • Marketing and Advertising
Market Segment
  • 45% Mid-Market
  • 42% Small-Business
Dotdigital Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
247
Customer Support
204
Helpful
171
Features
145
Email Marketing
118
Cons
Missing Features
73
Limited Features
68
Learning Curve
65
Limitations
54
Limited Options
36
Dotdigital features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.0
8.0
Ease Of Integration
Average: 8.8
8.8
Professional Support
Average: 8.7
7.9
Communication Varieties
Average: 8.5
Seller Details
Seller
Dotdigital
Company Website
Year Founded
1999
HQ Location
London Bridge, London
Twitter
@dotdigital
16,426 Twitter followers
LinkedIn® Page
www.linkedin.com
425 employees on LinkedIn®
Get a quote

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Telnyx CPaaS
By Telnyx
(446)4.7 out of 5
Optimized for quick response
5th Easiest To Use in Communication Platform as a Service software
Save to My Lists
Entry Level Price:Pay As You Go
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Telnyx is a next-gen communications and connectivity platform that offers carrier-grade services on a private, global IP network. Our Mission Control portal and API mean you can easily integrate voice

    Users
    • Owner
    • CEO
    Industries
    • Telecommunications
    • Information Technology and Services
    Market Segment
    • 79% Small-Business
    • 17% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Telnyx CPaaS Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    72
    Ease of Use
    71
    Staff Support
    40
    Reliability
    38
    Pricing
    34
    Cons
    Customer Service
    11
    Poor Customer Support
    11
    Complex Processes
    10
    Messaging Issues
    10
    Billing Issues
    9
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Telnyx CPaaS features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.0
    8.9
    Ease Of Integration
    Average: 8.8
    9.0
    Professional Support
    Average: 8.7
    9.0
    Communication Varieties
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Telnyx
    Company Website
    Year Founded
    2009
    HQ Location
    600 Congress Avenue 14th Floor Austin, TX 78701
    Twitter
    @telnyx
    3,918 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    294 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Telnyx is a next-gen communications and connectivity platform that offers carrier-grade services on a private, global IP network. Our Mission Control portal and API mean you can easily integrate voice

Users
  • Owner
  • CEO
Industries
  • Telecommunications
  • Information Technology and Services
Market Segment
  • 79% Small-Business
  • 17% Mid-Market
Telnyx CPaaS Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
72
Ease of Use
71
Staff Support
40
Reliability
38
Pricing
34
Cons
Customer Service
11
Poor Customer Support
11
Complex Processes
10
Messaging Issues
10
Billing Issues
9
Telnyx CPaaS features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.0
8.9
Ease Of Integration
Average: 8.8
9.0
Professional Support
Average: 8.7
9.0
Communication Varieties
Average: 8.5
Seller Details
Seller
Telnyx
Company Website
Year Founded
2009
HQ Location
600 Congress Avenue 14th Floor Austin, TX 78701
Twitter
@telnyx
3,918 Twitter followers
LinkedIn® Page
www.linkedin.com
294 employees on LinkedIn®
Webex Connect
By Cisco
(67)4.5 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Webex Connect is an enterprise Communications Platform as a Service (CPaaS) that enables rapid automation of multi-channel customer journeys. The platform makes it easy for businesses to interact with

    Users
    No information available
    Industries
    • Consumer Services
    • Information Technology and Services
    Market Segment
    • 43% Small-Business
    • 39% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Webex Connect Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    30
    Communication
    12
    Features
    11
    Customer Support
    9
    Easy Integrations
    9
    Cons
    Integration Issues
    5
    Connectivity Issues
    4
    Limited Features
    4
    Poor Interface
    4
    Complex Setup
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Webex Connect features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.0
    8.4
    Ease Of Integration
    Average: 8.8
    8.8
    Professional Support
    Average: 8.7
    9.0
    Communication Varieties
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Cisco
    Company Website
    Year Founded
    1984
    HQ Location
    San Jose, CA
    Twitter
    @Cisco
    733,873 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    97,323 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Webex Connect is an enterprise Communications Platform as a Service (CPaaS) that enables rapid automation of multi-channel customer journeys. The platform makes it easy for businesses to interact with

Users
No information available
Industries
  • Consumer Services
  • Information Technology and Services
Market Segment
  • 43% Small-Business
  • 39% Mid-Market
Webex Connect Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
30
Communication
12
Features
11
Customer Support
9
Easy Integrations
9
Cons
Integration Issues
5
Connectivity Issues
4
Limited Features
4
Poor Interface
4
Complex Setup
3
Webex Connect features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.0
8.4
Ease Of Integration
Average: 8.8
8.8
Professional Support
Average: 8.7
9.0
Communication Varieties
Average: 8.5
Seller Details
Seller
Cisco
Company Website
Year Founded
1984
HQ Location
San Jose, CA
Twitter
@Cisco
733,873 Twitter followers
LinkedIn® Page
www.linkedin.com
97,323 employees on LinkedIn®
Ozonetel CloudAgent
By Ozonetel
(563)4.6 out of 5
6th Easiest To Use in Communication Platform as a Service software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Ozonetel offers a highly adaptable cloud contact center solution for customer-first companies of all sizes. Ozonetel’s all-in-one enterprise-grade call center software combines cutting-edge power dial

    Users
    • Associate
    • Assistant Manager
    Industries
    • Financial Services
    • Hospital & Health Care
    Market Segment
    • 60% Mid-Market
    • 30% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Ozonetel CloudAgent Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    228
    Features
    139
    Call Management
    137
    Call Quality
    116
    Helpful
    103
    Cons
    Call Issues
    108
    Connection Issues
    97
    Call Connectivity Issues
    76
    Technical Issues
    64
    Connectivity Issues
    62
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Ozonetel CloudAgent features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.0
    9.0
    Ease Of Integration
    Average: 8.8
    9.1
    Professional Support
    Average: 8.7
    8.9
    Communication Varieties
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Ozonetel
    Company Website
    Year Founded
    2007
    HQ Location
    San Jose, California
    Twitter
    @Ozonetel
    784 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    339 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Ozonetel offers a highly adaptable cloud contact center solution for customer-first companies of all sizes. Ozonetel’s all-in-one enterprise-grade call center software combines cutting-edge power dial

Users
  • Associate
  • Assistant Manager
Industries
  • Financial Services
  • Hospital & Health Care
Market Segment
  • 60% Mid-Market
  • 30% Small-Business
Ozonetel CloudAgent Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
228
Features
139
Call Management
137
Call Quality
116
Helpful
103
Cons
Call Issues
108
Connection Issues
97
Call Connectivity Issues
76
Technical Issues
64
Connectivity Issues
62
Ozonetel CloudAgent features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.0
9.0
Ease Of Integration
Average: 8.8
9.1
Professional Support
Average: 8.7
8.9
Communication Varieties
Average: 8.5
Seller Details
Seller
Ozonetel
Company Website
Year Founded
2007
HQ Location
San Jose, California
Twitter
@Ozonetel
784 Twitter followers
LinkedIn® Page
www.linkedin.com
339 employees on LinkedIn®
Twilio
By Twilio
(477)4.2 out of 5
View top Consulting Services for Twilio
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Twilio powers the future of business communications, enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software. We take care of the messy telecom hardware and expose a

    Users
    • Software Engineer
    • Senior Software Engineer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 48% Small-Business
    • 31% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Twilio Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Easy Integrations
    18
    Ease of Use
    17
    Integrations
    14
    API Integration
    11
    Easy Communication
    11
    Cons
    Poor Customer Support
    16
    Expensive
    12
    Limited Features
    9
    Messaging Issues
    8
    Difficult Configuration
    7
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Twilio features and usability ratings that predict user satisfaction
    8.2
    Has the product been a good partner in doing business?
    Average: 9.0
    8.2
    Ease Of Integration
    Average: 8.8
    7.4
    Professional Support
    Average: 8.7
    8.4
    Communication Varieties
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Twilio
    Year Founded
    2008
    HQ Location
    San Francisco, CA
    Twitter
    @twilio
    82,196 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6,348 employees on LinkedIn®
    Ownership
    NYSE: TWLO
Product Description
How are these determined?Information
This description is provided by the seller.

Twilio powers the future of business communications, enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software. We take care of the messy telecom hardware and expose a

Users
  • Software Engineer
  • Senior Software Engineer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 48% Small-Business
  • 31% Mid-Market
Twilio Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Easy Integrations
18
Ease of Use
17
Integrations
14
API Integration
11
Easy Communication
11
Cons
Poor Customer Support
16
Expensive
12
Limited Features
9
Messaging Issues
8
Difficult Configuration
7
Twilio features and usability ratings that predict user satisfaction
8.2
Has the product been a good partner in doing business?
Average: 9.0
8.2
Ease Of Integration
Average: 8.8
7.4
Professional Support
Average: 8.7
8.4
Communication Varieties
Average: 8.5
Seller Details
Seller
Twilio
Year Founded
2008
HQ Location
San Francisco, CA
Twitter
@twilio
82,196 Twitter followers
LinkedIn® Page
www.linkedin.com
6,348 employees on LinkedIn®
Ownership
NYSE: TWLO
Read Twilio Reviews
Bandwidth
By Bandwidth
(425)4.5 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Bandwidth is the universal communications platform that simplifies how enterprises deliver integrated global experiences. It's flexible, ready to integrate with your entire communications stack. B

    Users
    • CEO
    • Owner
    Industries
    • Telecommunications
    • Information Technology and Services
    Market Segment
    • 49% Small-Business
    • 40% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Bandwidth Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    24
    Ease of Use
    23
    Staff Support
    14
    Customer Service
    11
    Helpfulness
    9
    Cons
    Messaging Issues
    11
    Number Issues
    9
    Poor Customer Support
    6
    Billing Issues
    5
    Account Management
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Bandwidth features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.0
    8.2
    Ease Of Integration
    Average: 8.8
    8.4
    Professional Support
    Average: 8.7
    8.2
    Communication Varieties
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Bandwidth
    Company Website
    Year Founded
    1999
    HQ Location
    Raleigh, NC
    Twitter
    @bandwidth
    10,714 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,204 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Bandwidth is the universal communications platform that simplifies how enterprises deliver integrated global experiences. It's flexible, ready to integrate with your entire communications stack. B

Users
  • CEO
  • Owner
Industries
  • Telecommunications
  • Information Technology and Services
Market Segment
  • 49% Small-Business
  • 40% Mid-Market
Bandwidth Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
24
Ease of Use
23
Staff Support
14
Customer Service
11
Helpfulness
9
Cons
Messaging Issues
11
Number Issues
9
Poor Customer Support
6
Billing Issues
5
Account Management
4
Bandwidth features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.0
8.2
Ease Of Integration
Average: 8.8
8.4
Professional Support
Average: 8.7
8.2
Communication Varieties
Average: 8.5
Seller Details
Seller
Bandwidth
Company Website
Year Founded
1999
HQ Location
Raleigh, NC
Twitter
@bandwidth
10,714 Twitter followers
LinkedIn® Page
www.linkedin.com
1,204 employees on LinkedIn®
Get a quote
Vonage Communications APIs
By Vonage
(387)4.2 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Vonage Communications APIs enable you to transform your customer experiences with programmable video, voice, messaging, and more. With Vonage APIs, growing startups and agile enterprises can build bes

    Users
    • CTO
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 68% Small-Business
    • 23% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Vonage Communications APIs Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    API Integration
    8
    Ease of Use
    7
    API Quality
    6
    Customer Satisfaction
    4
    Easy Integrations
    4
    Cons
    Expensive
    4
    Learning Curve
    3
    Limited Features
    3
    Pricing Issues
    3
    Complex UI
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Vonage Communications APIs features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 9.0
    8.7
    Ease Of Integration
    Average: 8.8
    8.4
    Professional Support
    Average: 8.7
    9.0
    Communication Varieties
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Vonage
    Company Website
    Year Founded
    2001
    HQ Location
    Holmdel, NJ
    Twitter
    @Vonage
    11,235 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,822 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Vonage Communications APIs enable you to transform your customer experiences with programmable video, voice, messaging, and more. With Vonage APIs, growing startups and agile enterprises can build bes

Users
  • CTO
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 68% Small-Business
  • 23% Mid-Market
Vonage Communications APIs Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
API Integration
8
Ease of Use
7
API Quality
6
Customer Satisfaction
4
Easy Integrations
4
Cons
Expensive
4
Learning Curve
3
Limited Features
3
Pricing Issues
3
Complex UI
2
Vonage Communications APIs features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 9.0
8.7
Ease Of Integration
Average: 8.8
8.4
Professional Support
Average: 8.7
9.0
Communication Varieties
Average: 8.5
Seller Details
Seller
Vonage
Company Website
Year Founded
2001
HQ Location
Holmdel, NJ
Twitter
@Vonage
11,235 Twitter followers
LinkedIn® Page
www.linkedin.com
2,822 employees on LinkedIn®
TextUs
By TextUs
(613)4.7 out of 5
Optimized for quick response
3rd Easiest To Use in Communication Platform as a Service software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    TextUs is the leading consumer engagement platform for recruiters and sellers that drives pipeline creation and improves conversion rates. Users love TextUs because it allows them to communicate m

    Users
    • Recruiter
    • Healthcare Recruiter
    Industries
    • Staffing and Recruiting
    • Hospital & Health Care
    Market Segment
    • 48% Mid-Market
    • 28% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • TextUs Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    126
    Messaging
    53
    Helpful
    39
    Easy Communication
    38
    Communication
    31
    Cons
    Messaging Issues
    52
    Limited Texting Features
    38
    Slow Loading
    23
    Slow Processing
    22
    Software Glitches
    22
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • TextUs features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.0
    9.0
    Ease Of Integration
    Average: 8.8
    8.9
    Professional Support
    Average: 8.7
    8.8
    Communication Varieties
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    TextUs
    Company Website
    Year Founded
    2013
    HQ Location
    Denver, Colorado
    Twitter
    @TextUsBiz
    1,845 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    66 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

TextUs is the leading consumer engagement platform for recruiters and sellers that drives pipeline creation and improves conversion rates. Users love TextUs because it allows them to communicate m

Users
  • Recruiter
  • Healthcare Recruiter
Industries
  • Staffing and Recruiting
  • Hospital & Health Care
Market Segment
  • 48% Mid-Market
  • 28% Small-Business
TextUs Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
126
Messaging
53
Helpful
39
Easy Communication
38
Communication
31
Cons
Messaging Issues
52
Limited Texting Features
38
Slow Loading
23
Slow Processing
22
Software Glitches
22
TextUs features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.0
9.0
Ease Of Integration
Average: 8.8
8.9
Professional Support
Average: 8.7
8.8
Communication Varieties
Average: 8.5
Seller Details
Seller
TextUs
Company Website
Year Founded
2013
HQ Location
Denver, Colorado
Twitter
@TextUsBiz
1,845 Twitter followers
LinkedIn® Page
www.linkedin.com
66 employees on LinkedIn®
Get a quote
Sendbird
By Sendbird
(85)4.6 out of 5
Optimized for quick response
9th Easiest To Use in Communication Platform as a Service software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sendbird is the omnichannel AI agent platform enterprises choose to elevate customer experience, by initiating autonomous support & sales conversations, keeping humans in the loop for complex inqu

    Users
    No information available
    Industries
    • Computer Software
    • Health, Wellness and Fitness
    Market Segment
    • 48% Mid-Market
    • 31% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Sendbird Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    51
    Customer Support
    32
    Features
    28
    Easy Integrations
    18
    Useful
    18
    Cons
    Expensive
    13
    Cost
    12
    Missing Features
    10
    Learning Curve
    9
    Cost Limitations
    8
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sendbird features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.0
    8.7
    Ease Of Integration
    Average: 8.8
    9.0
    Professional Support
    Average: 8.7
    8.8
    Communication Varieties
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sendbird
    Company Website
    Year Founded
    2013
    HQ Location
    San Mateo, California
    Twitter
    @SendBird
    4,823 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    286 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sendbird is the omnichannel AI agent platform enterprises choose to elevate customer experience, by initiating autonomous support & sales conversations, keeping humans in the loop for complex inqu

Users
No information available
Industries
  • Computer Software
  • Health, Wellness and Fitness
Market Segment
  • 48% Mid-Market
  • 31% Small-Business
Sendbird Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
51
Customer Support
32
Features
28
Easy Integrations
18
Useful
18
Cons
Expensive
13
Cost
12
Missing Features
10
Learning Curve
9
Cost Limitations
8
Sendbird features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.0
8.7
Ease Of Integration
Average: 8.8
9.0
Professional Support
Average: 8.7
8.8
Communication Varieties
Average: 8.5
Seller Details
Seller
Sendbird
Company Website
Year Founded
2013
HQ Location
San Mateo, California
Twitter
@SendBird
4,823 Twitter followers
LinkedIn® Page
www.linkedin.com
286 employees on LinkedIn®
Wati
By Wati
(319)4.6 out of 5
2nd Easiest To Use in Communication Platform as a Service software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Wati is an end-to-end WhatsApp API solution specifically designed to assist small and medium-sized businesses (SMBs) in enhancing their communication strategies. By leveraging advanced chatbots, APIs,

    Users
    • Founder
    • CEO
    Industries
    • Education Management
    • Information Technology and Services
    Market Segment
    • 79% Small-Business
    • 19% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • WATI is a platform that provides a simple dashboard and team inbox feature for customer support and communication through WhatsApp.
    • Reviewers like the user-friendly interface, the automation options that enhance business efficiency, and the seamless integration with existing systems.
    • Users experienced limitations with the pricing structure, which may be too high for small businesses, and suggested improvements for the analytics facility.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Wati Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    90
    Automation
    54
    Features
    49
    Integrations
    39
    Easy Integrations
    38
    Cons
    Expensive
    32
    Cost
    25
    Messaging Issues
    19
    Pricing Issues
    19
    Missing Features
    18
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Wati features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.0
    8.9
    Ease Of Integration
    Average: 8.8
    8.8
    Professional Support
    Average: 8.7
    8.6
    Communication Varieties
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Wati
    Company Website
    Year Founded
    2019
    HQ Location
    Hong Kong, HK
    Twitter
    @Wati_io
    422 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    156 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Wati is an end-to-end WhatsApp API solution specifically designed to assist small and medium-sized businesses (SMBs) in enhancing their communication strategies. By leveraging advanced chatbots, APIs,

Users
  • Founder
  • CEO
Industries
  • Education Management
  • Information Technology and Services
Market Segment
  • 79% Small-Business
  • 19% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • WATI is a platform that provides a simple dashboard and team inbox feature for customer support and communication through WhatsApp.
  • Reviewers like the user-friendly interface, the automation options that enhance business efficiency, and the seamless integration with existing systems.
  • Users experienced limitations with the pricing structure, which may be too high for small businesses, and suggested improvements for the analytics facility.
Wati Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
90
Automation
54
Features
49
Integrations
39
Easy Integrations
38
Cons
Expensive
32
Cost
25
Messaging Issues
19
Pricing Issues
19
Missing Features
18
Wati features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.0
8.9
Ease Of Integration
Average: 8.8
8.8
Professional Support
Average: 8.7
8.6
Communication Varieties
Average: 8.5
Seller Details
Seller
Wati
Company Website
Year Founded
2019
HQ Location
Hong Kong, HK
Twitter
@Wati_io
422 Twitter followers
LinkedIn® Page
www.linkedin.com
156 employees on LinkedIn®
Get a quote
Ringover
By Ringover
(211)4.6 out of 5
1st Easiest To Use in Communication Platform as a Service software
Save to My Lists
Entry Level Price:$24.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Ringover is the easy-to-use multichannel cloud communication solution (calls, SMS, video calls, emails...), designed to enhance your customers' experience, and maximize your sales. Give your clients

    Users
    • CEO
    Industries
    • Insurance
    • Computer Software
    Market Segment
    • 78% Small-Business
    • 21% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Ringover Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    30
    Customer Support
    14
    Intuitive
    13
    Reliability
    13
    User Interface
    13
    Cons
    Expensive
    6
    Glitches
    5
    Mobile App Issues
    5
    Number Issues
    5
    Software Bugs
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Ringover features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.0
    9.2
    Ease Of Integration
    Average: 8.8
    9.1
    Professional Support
    Average: 8.7
    9.2
    Communication Varieties
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Ringover
    Year Founded
    2018
    HQ Location
    Montrouge
    Twitter
    @ringoverapp
    856 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    121 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Ringover is the easy-to-use multichannel cloud communication solution (calls, SMS, video calls, emails...), designed to enhance your customers' experience, and maximize your sales. Give your clients

Users
  • CEO
Industries
  • Insurance
  • Computer Software
Market Segment
  • 78% Small-Business
  • 21% Mid-Market
Ringover Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
30
Customer Support
14
Intuitive
13
Reliability
13
User Interface
13
Cons
Expensive
6
Glitches
5
Mobile App Issues
5
Number Issues
5
Software Bugs
5
Ringover features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.0
9.2
Ease Of Integration
Average: 8.8
9.1
Professional Support
Average: 8.7
9.2
Communication Varieties
Average: 8.5
Seller Details
Seller
Ringover
Year Founded
2018
HQ Location
Montrouge
Twitter
@ringoverapp
856 Twitter followers
LinkedIn® Page
www.linkedin.com
121 employees on LinkedIn®
Read Ringover Reviews
Dolby.io
By Dolby Laboratories, Inc.
(212)4.4 out of 5
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Dolby.io is a new developer platform by Dolby Labs that puts decades of Dolby sight and sound technology into the hands of developers to deliver quality in communications, real-time streaming, and med

    Users
    • Software Engineer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 59% Small-Business
    • 25% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Dolby.io Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Audio Quality
    32
    Ease of Use
    18
    Video Quality
    17
    Call Quality
    16
    High Quality
    16
    Cons
    Expensive
    19
    Customer Support
    4
    Learning Curve
    4
    Costly Subscriptions
    3
    Learning Difficulty
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Dolby.io features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.0
    8.8
    Ease Of Integration
    Average: 8.8
    9.0
    Professional Support
    Average: 8.7
    8.8
    Communication Varieties
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Dolby Laboratories, Inc.
    Year Founded
    1965
    HQ Location
    San Francisco, US
    Twitter
    @DolbyIn
    85,210 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,107 employees on LinkedIn®
    Ownership
    NYSE:DLB
Product Description
How are these determined?Information
This description is provided by the seller.

Dolby.io is a new developer platform by Dolby Labs that puts decades of Dolby sight and sound technology into the hands of developers to deliver quality in communications, real-time streaming, and med

Users
  • Software Engineer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 59% Small-Business
  • 25% Mid-Market
Dolby.io Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Audio Quality
32
Ease of Use
18
Video Quality
17
Call Quality
16
High Quality
16
Cons
Expensive
19
Customer Support
4
Learning Curve
4
Costly Subscriptions
3
Learning Difficulty
3
Dolby.io features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.0
8.8
Ease Of Integration
Average: 8.8
9.0
Professional Support
Average: 8.7
8.8
Communication Varieties
Average: 8.5
Seller Details
Seller
Dolby Laboratories, Inc.
Year Founded
1965
HQ Location
San Francisco, US
Twitter
@DolbyIn
85,210 Twitter followers
LinkedIn® Page
www.linkedin.com
2,107 employees on LinkedIn®
Ownership
NYSE:DLB
Read Dolby.io Reviews
Gupshup
By Gupshup
(52)4.4 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Gupshup.io is the leading Conversation Cloud for marketing, commerce, and support automation. Gupshup’s automation solutions enable 45,000+ brands across India, Latin America, Europe, Southeast Asia,

    Users
    No information available
    Industries
    • Computer Software
    Market Segment
    • 46% Mid-Market
    • 27% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Gupshup Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    21
    Customer Support
    15
    Features
    9
    Helpful
    9
    Easy Integrations
    8
    Cons
    Dashboard Issues
    3
    Inadequate Reporting
    3
    Poor Interface Design
    3
    Poor Reporting
    3
    Complexity
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Gupshup features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.0
    8.5
    Ease Of Integration
    Average: 8.8
    8.5
    Professional Support
    Average: 8.7
    8.4
    Communication Varieties
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Gupshup
    Year Founded
    2004
    HQ Location
    San Francisco, US
    Twitter
    @gupshup
    3,021 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,331 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Gupshup.io is the leading Conversation Cloud for marketing, commerce, and support automation. Gupshup’s automation solutions enable 45,000+ brands across India, Latin America, Europe, Southeast Asia,

Users
No information available
Industries
  • Computer Software
Market Segment
  • 46% Mid-Market
  • 27% Small-Business
Gupshup Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
21
Customer Support
15
Features
9
Helpful
9
Easy Integrations
8
Cons
Dashboard Issues
3
Inadequate Reporting
3
Poor Interface Design
3
Poor Reporting
3
Complexity
2
Gupshup features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.0
8.5
Ease Of Integration
Average: 8.8
8.5
Professional Support
Average: 8.7
8.4
Communication Varieties
Average: 8.5
Seller Details
Seller
Gupshup
Year Founded
2004
HQ Location
San Francisco, US
Twitter
@gupshup
3,021 Twitter followers
LinkedIn® Page
www.linkedin.com
1,331 employees on LinkedIn®
Read Gupshup Reviews
Stream
By Stream
(46)4.5 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Stream powers real-time communication experiences for billions of end users across multiple industries. Stream's Chat API and SDKs were developed to enable teams to quickly ship a full-featured, hig

    Users
    • Software Engineer
    Industries
    • Information Technology and Services
    • Health, Wellness and Fitness
    Market Segment
    • 65% Small-Business
    • 22% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Stream Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    22
    Easy Integrations
    16
    Customer Support
    15
    Features
    14
    Chat Functionality
    12
    Cons
    Limitations
    7
    Expensive
    5
    Limited Customization
    5
    Technical Knowledge Required
    4
    Bug Issues
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Stream features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.0
    8.6
    Ease Of Integration
    Average: 8.8
    8.7
    Professional Support
    Average: 8.7
    8.7
    Communication Varieties
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Stream
    Year Founded
    2015
    HQ Location
    Boulder, US
    Twitter
    @getstream_io
    11,328 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    287 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Stream powers real-time communication experiences for billions of end users across multiple industries. Stream's Chat API and SDKs were developed to enable teams to quickly ship a full-featured, hig

Users
  • Software Engineer
Industries
  • Information Technology and Services
  • Health, Wellness and Fitness
Market Segment
  • 65% Small-Business
  • 22% Mid-Market
Stream Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
22
Easy Integrations
16
Customer Support
15
Features
14
Chat Functionality
12
Cons
Limitations
7
Expensive
5
Limited Customization
5
Technical Knowledge Required
4
Bug Issues
3
Stream features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.0
8.6
Ease Of Integration
Average: 8.8
8.7
Professional Support
Average: 8.7
8.7
Communication Varieties
Average: 8.5
Seller Details
Seller
Stream
Year Founded
2015
HQ Location
Boulder, US
Twitter
@getstream_io
11,328 Twitter followers
LinkedIn® Page
www.linkedin.com
287 employees on LinkedIn®
Read Stream Reviews
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Communication Platform as a Service Topics

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Learn More About Communication Platform as a Service (cPaaS) Platforms

What are Communication Platform as a Service (cPaaS) Platforms?

Communication platform as a service (cPaaS) platforms give businesses and developers the framework they need to add voice, calling, and messaging features to their applications via prebuilt application programming interfaces (APIs). Cloud communication refers to online voice and text communications hosted by third party providers. With cPaaS, developers can implement cloud communication functionality for their applications with prebuilt tools rather than developing their own from scratch. This speeds up the development process.

cPaaS allows developers to customize APIs to control how their products interact with voice, video, SMS, MMS and verification features. cPaaS lets users customize and control their interface with ease. They also have the added benefit of better security compared to communication functionalities built from scratch. The combination of cPaaS’ ease of use, customization, and security make them essential products for developers implementing mobile communication features in their company’s software.

Key Benefits of Communication Platform as a Service (cPaaS) Platforms

  • Saves developers’ time and resources
  • Easy to implement in an organization
  • Ability to customize interface
  • Better security thanks to the cloud

Why Use Communication Platform as a Service (cPaaS) Platforms?

Streamlined implementation — cPaaS offers developers entirely prebuilt, customizable tool kits. As a result, teams can accomplish cloud communication goals without spending extra time and resources to develop these features from scratch. cPaaS’ APIs streamline the implementation process for cloud communication features during application development.

Customization — cPaaS ensures developers avoid the pitfalls of building cloud communication features from scratch, while enabling users to control and customize the platform to suit their needs. cPaaS’ customizable APIs give development teams the same flexibility they could find with an in-house solution while saving users effort and resources. This customization is one of cPaaS’ key benefits — the variety of use cases is endless.

Security — Developers building their own cloud communication solutions face many security vulnerabilities, as a result, they often pour extra resources into ensuring their security. Developers can rest easy with the implementation of cPaaS which is already verified as secure.

Who Uses Communication Platform as a Service (cPaaS) Platforms?

One of the great things about cPaaS is its variety of use cases. Application developers for all different realms can use cPaaS to build communication features that suit their company’s needs. Below are some common use cases of cloud communication software.

Contact centers — Companies can unify and manage their contact center communications via custom built solutions through cPaaS. Developers can integrate voice features directly into their company’s existing application so customer service agents have real-time visibility and context for issues. Call flows can also be optimized and streamlined.

In-app customer support — Application development teams benefit from the ability to implement in-app customer support using cPaaS’ SMS integration features. Companies improve the customer experience by giving consumers a direct line to support without leaving the app.

Appointment confirmation — In the health care sector, developers use cPaaS to schedule automated SMS appointment reminders to reduce missed appointments and optimize scheduling. Companies can even use two-way SMS so customers can confirm or deny appointments with ease.

Communication Platform as a Service (cPaaS) Platforms Features

Voice and SMS integration— cPaaS enables developers to integrate voice and SMS capabilities within their Voice over Internet Protocol (VoIP) enabled applications. Many cPaaS offer voice and SMS integration that is “platform-agnostic" — meaning the functionality is usable regardless of the development platform.

Programmable APIs — Developers benefit from cPaaS’ prebuilt and customizable APIs. These predefined functions and features streamline cloud communication implementation, while giving developers the flexibility to curate communication features that best suit their applications.

Implementation guides — Many cPaaS offer guides and tutorials so users can understand the full scope of the software. These guides streamline cloud communication implementations and provide a solid starting point for developers who haven’t worked with cloud communication functionality.

Support — Developers using cPaaS can run into trouble, even with detailed guides. Luckily, most cPaaS offer full support via various contact channels so developers can have questions answered and issues resolved quickly.

Multi-factor authentication — Developers can use cPaaS’ APIs to implement two-factor and multi-factor authentication for any communications performed by their applications.This functionality secures company and user data.

Other Features of Communication Platform as a Service (cPaaS) Platforms: Community support, Email, MMS, Video, Voice, WhatsApp