SleekFlow Reviews & Product Details

After using SleekFlow for the past three months, I can confidently say it's a fantastic tool that meets all my needs. One feature that really stands out is its ability to identify inbound chats from Meta ads or Click-to-WhatsApp campaigns (CTWA). I've tried several omnichannel tools, but SleekFlow is the only one that pinpoints the exact ad source, which is a game-changer for me. The flow builder, API integrations, and AI functionalities have been incredibly helpful in streamlining my processes and managing conversations more effectively.

I also appreciate the responsive support from the SleekFlow team. They always reply quickly with helpful solutions, making troubleshooting much easier. Plus, the tool is user-friendly with a clean and intuitive design, which makes it enjoyable to navigate. Review collected by and hosted on G2.com.

You know, the user interface could use some work. Having both v1 and v2 versions can be a bit confusing when switching between them. Also, the analytics could be better—I'd love to see more advanced options like CSV exports, customizable metrics, and detailed reporting. And honestly, the flow builder add-on is pretty pricey. It feels like it should either be part of the main plan or offered at a lower cost so more people can access it. Review collected by and hosted on G2.com.

The omnichannel messaging capability is top-notch. It integrates seamlessly with platforms like WhatsApp, Instagram, and Messenger, ensuring we never miss a customer query. The ability to automate workflows and categorize conversations with tags has saved us countless hours. Review collected by and hosted on G2.com.

The pricing can be a bit steep for smaller teams, and I’d love to see more flexibility in the lower-tier plans. Additionally, some analytics features could use more depth for advanced users. Review collected by and hosted on G2.com.

The flow creation was easy for me to get used to. Plus the support from our account manager who was very patient with us Review collected by and hosted on G2.com.

Hmm I once inquired if we can link the lists (showroom locations) to an external link like google maps so that people can easily start their route if their driving or planning to make a trip down but that function wasn't possible or ready yet. But i manage to find an alternative that works the same but customers has to click the link instead of being directed automatically. I believe it's something SleekFlow can consider as we ant the same ease of flow. Review collected by and hosted on G2.com.

I started to use Sleekflow service not for long, starting from on-boarding, service activation, customer sucess team is very considerate and closely follow up. I like their after sales support.

Also, their workflow builder with chatbot function is very powerful, with the enablement of AI chatGPT element on the platform definitely will bring service agent a big hand too. Review collected by and hosted on G2.com.

That would be more powerful if their platform can integrate with traditional PSTN network like SIP trunk integration. Not sure if this will be under their roadmap or not. Review collected by and hosted on G2.com.

SleekFlow has helped my team manages customer interactions and workflows. One of the best features is its omnichannel messaging platform, which consolidates all our communication channels (WhatsApp, Messenger, Instagram, and even emails) into one unified inbox. Currently we are only using Whatsapp function

The workflow automation tools are also very easy to use. SleekFlow allows us to set up automated responses, trigger actions based on customer behaviors, and follow up seamlessly. Review collected by and hosted on G2.com.

While SleekFlow offers fantastic features, there are a few areas where it could be even better. Like syncing up with hubspot. Review collected by and hosted on G2.com.

The flow builder helps a lot with reducing the workload of replying to unified answers to customers by specific condition. Also, SleekFlow’s customer support team helps resolve the issues we raised quickly which speed up the progress on fully set up of our back end. Review collected by and hosted on G2.com.

Some setups differ between different versions, which may lead to error while setting up our back end. Moreover, there are some minor bugs that reduce the convenience when using the application. Review collected by and hosted on G2.com.

It’s so easy to manage all my customer messages in one place. It works well with WhatsApp and other platforms, and the automation saves me a lot of time. Review collected by and hosted on G2.com.

Sometimes, when Meta experiences issues, it interrupts responses to customers, which can be frustrating. It would be great if a chat group feature could be created to facilitate easier communication with the team and better syncing of information. Review collected by and hosted on G2.com.

Thrilled to have discovered SleekFlow! It has significantly streamlined our communication process, allowing us to engage with customers more promptly and professionally. The platform enhances our workflow and customer experience.

A special mention to the Sleekflow staff for their excellent sales support. They are attentive and go the extra mile to assist clients. Highly recommend! Review collected by and hosted on G2.com.

Customer service is good, but not available on weekends. Difficult for businesses that operates on weekends.

WhatsApp API not friendly for blasting messages if customers did not update WhatsApp app. Need to send template message first before sending our main message. If customers did not click 'read more', we can't send the main message. Review collected by and hosted on G2.com.

As a Marketing and PR Manager at PRO LAB, getting started with a new platform can sometimes feel like a big leap, but Sleekflow day by day is making us believe that this process can be easy. From day one, it’s been a game-changer for us to think about managing and simplifying customer interactions in the best way. Big shoutout to Daniel and Stefania—their support from the beginning made all the difference. They’ve been incredibly responsive and genuinely invested in helping us succeed with Sleekflow. We expect to see a positive impact on our workflow, and I can’t wait to see how it continues to elevate our customer engagement! Review collected by and hosted on G2.com.

It is a platform with MANY features; it requires more time to understand how everything works. It is only after a couple of meetings with their team, with daily support following the first attempts, that everyone starts to have more confidence. I believe it is a complex platform, and it requires a lot of practice and support for those who are not used to it, and, of course, more time! Review collected by and hosted on G2.com.

I have to send reminder message to client everyday, and their broadcast is smooth and fast. It's one of those task where you won't stress about because you know it is not going to have any problem and will just take a few minute and be done.

It also helped me handle 60% of client enquiries with the autoreply work flow, really happy with their service. Review collected by and hosted on G2.com.

If only there is AI Assistant which helps me reply all the message entirely. (With training of course) Review collected by and hosted on G2.com.