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Best E-Commerce Tools

SS
Researched and written by Subhransu Sahu

E-Commerce tools provide additional functionalities to enhance e-commerce business websites. These functionalities are varied and can include areas such as ERP system integration, accounting automation, customer data collection, and abandoned shopping cart recovery. E-commerce businesses who already have an e-commerce platform or who only want to focus on a specific area of their e-commerce strategy, like customer service, turn to e-commerce tools to make business processes more efficient and productive. E-commerce tools can be used to improve marketing tactics, increase customer conversion, keep up with growing demand and company size, and leverage recurring or loyal customers. E-commerce tools are deployed to smooth and enhance operation, communication, and conversion strategies in existing e-commerce websites.

To qualify for inclusion in the E-Commerce Tools category, a product must:

Integrate with an e-commerce platform.
Enhance and/or upgrade existing e-commerce functionalities.

Best E-Commerce Tools At A Glance

Leader:
Commerce Components by Shopify
Commerce Components by Shopify
Highest Performer:
Spiffy
Spiffy
Best Contender:
Bloomreach
Bloomreach
Most Niche:
Pre-Order
Pre-Order
Most Trending:
Tidio
Tidio
Show LessShow More
Best Contender:
Bloomreach
Bloomreach
Most Niche:
Pre-Order
Pre-Order
Most Trending:
Tidio
Tidio

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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959 Listings in E-Commerce Tools Available
Commerce Components by Shopify
(54)4.5 out of 5
8th Easiest To Use in E-Commerce Tools software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Commerce Components by Shopify is the modern, composable stack for enterprises. It offers best-in-class Shopify components that seamlessly integrate with preferred first and third-party applications.

    Users
    No information available
    Industries
    • Computer Software
    • Cosmetics
    Market Segment
    • 69% Small-Business
    • 30% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Commerce Components by Shopify Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    25
    User-Friendly
    12
    Easy Integrations
    9
    Feature Functionality
    8
    Easy Customization
    6
    Cons
    Expensive
    7
    Limited Customization
    7
    Software Bugs
    6
    Integration Issues
    4
    Poor Support
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Commerce Components by Shopify features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 8.9
    8.9
    Ease of Admin
    Average: 8.7
    9.1
    Ease of Use
    Average: 8.7
    8.9
    Ease of Setup
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Shopify
    Company Website
    Year Founded
    2006
    HQ Location
    Ottawa, ON
    Twitter
    @Shopify
    433,214 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    21,268 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Commerce Components by Shopify is the modern, composable stack for enterprises. It offers best-in-class Shopify components that seamlessly integrate with preferred first and third-party applications.

Users
No information available
Industries
  • Computer Software
  • Cosmetics
Market Segment
  • 69% Small-Business
  • 30% Mid-Market
Commerce Components by Shopify Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
25
User-Friendly
12
Easy Integrations
9
Feature Functionality
8
Easy Customization
6
Cons
Expensive
7
Limited Customization
7
Software Bugs
6
Integration Issues
4
Poor Support
4
Commerce Components by Shopify features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 8.9
8.9
Ease of Admin
Average: 8.7
9.1
Ease of Use
Average: 8.7
8.9
Ease of Setup
Average: 8.7
Seller Details
Seller
Shopify
Company Website
Year Founded
2006
HQ Location
Ottawa, ON
Twitter
@Shopify
433,214 Twitter followers
LinkedIn® Page
www.linkedin.com
21,268 employees on LinkedIn®
Get a quote
Elfsight
(858)4.8 out of 5
2nd Easiest To Use in E-Commerce Tools software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Elfsight Apps is a SaaS-service that provides customizable & coding-free website widgets with rich integration capabilities. Elfsight Apps can be embedded to any website platform: WordPress, Shop

    Users
    • Owner
    • CEO
    Industries
    • Marketing and Advertising
    • Design
    Market Segment
    • 89% Small-Business
    • 4% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Elfsight Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    70
    Customer Support
    65
    Widget Variety
    48
    Quick Response
    24
    Easy Setup
    21
    Cons
    Widget Issues
    19
    View Limits
    10
    Expensive
    8
    Poor Support
    5
    Plan Limitations
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Elfsight features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 8.9
    9.6
    Ease of Admin
    Average: 8.7
    9.7
    Ease of Use
    Average: 8.7
    9.7
    Ease of Setup
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Elfsight
    Year Founded
    2012
    HQ Location
    Yerevan, AM
    Twitter
    @elfsight
    1,692 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    27 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Elfsight Apps is a SaaS-service that provides customizable & coding-free website widgets with rich integration capabilities. Elfsight Apps can be embedded to any website platform: WordPress, Shop

Users
  • Owner
  • CEO
Industries
  • Marketing and Advertising
  • Design
Market Segment
  • 89% Small-Business
  • 4% Mid-Market
Elfsight Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
70
Customer Support
65
Widget Variety
48
Quick Response
24
Easy Setup
21
Cons
Widget Issues
19
View Limits
10
Expensive
8
Poor Support
5
Plan Limitations
4
Elfsight features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 8.9
9.6
Ease of Admin
Average: 8.7
9.7
Ease of Use
Average: 8.7
9.7
Ease of Setup
Average: 8.7
Seller Details
Seller
Elfsight
Year Founded
2012
HQ Location
Yerevan, AM
Twitter
@elfsight
1,692 Twitter followers
LinkedIn® Page
www.linkedin.com
27 employees on LinkedIn®
Read Elfsight Reviews

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Google Pay for Business
(211)4.6 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Google Wallet is a mobile payment system.

    Users
    • Software Engineer
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 57% Small-Business
    • 30% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Google Pay for Business Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    1
    Ease of Use
    1
    Easy Setup
    1
    Payment Solutions
    1
    Rewards System
    1
    Cons
    Payment Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Google Pay for Business features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 8.9
    9.7
    Ease of Admin
    Average: 8.7
    9.6
    Ease of Use
    Average: 8.7
    9.2
    Ease of Setup
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Google
    Year Founded
    1998
    HQ Location
    Mountain View, CA
    Twitter
    @google
    32,644,795 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    301,875 employees on LinkedIn®
    Ownership
    NASDAQ:GOOG
Product Description
How are these determined?Information
This description is provided by the seller.

Google Wallet is a mobile payment system.

Users
  • Software Engineer
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 57% Small-Business
  • 30% Mid-Market
Google Pay for Business Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
1
Ease of Use
1
Easy Setup
1
Payment Solutions
1
Rewards System
1
Cons
Payment Issues
1
Google Pay for Business features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 8.9
9.7
Ease of Admin
Average: 8.7
9.6
Ease of Use
Average: 8.7
9.2
Ease of Setup
Average: 8.7
Seller Details
Seller
Google
Year Founded
1998
HQ Location
Mountain View, CA
Twitter
@google
32,644,795 Twitter followers
LinkedIn® Page
www.linkedin.com
301,875 employees on LinkedIn®
Ownership
NASDAQ:GOOG
Read Google Pay for Business Reviews
LitExtension
(74)5.0 out of 5
3rd Easiest To Use in E-Commerce Tools software
Save to My Lists
Entry Level Price:Starting at $49.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LitExtension is the world-leading e-commerce migration/replatform service provider. We help merchants and eCommerce experts migrate data from their current store to a desired shopping cart automatical

    Users
    No information available
    Industries
    • Retail
    • Apparel & Fashion
    Market Segment
    • 88% Small-Business
    • 11% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • LitExtension Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Issue Resolution
    37
    Customer Support
    28
    Ease of Use
    17
    Quick Response
    13
    Affordable Pricing
    7
    Cons
    Communication Issues
    3
    Expensive
    2
    Misleading
    1
    Notification Issues
    1
    Not User-Friendly
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LitExtension features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.9
    9.9
    Ease of Admin
    Average: 8.7
    9.7
    Ease of Use
    Average: 8.7
    9.8
    Ease of Setup
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Litextension
    Year Founded
    2011
    HQ Location
    Nam Tu Liem, VN
    Twitter
    @litextension
    1,447 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    76 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LitExtension is the world-leading e-commerce migration/replatform service provider. We help merchants and eCommerce experts migrate data from their current store to a desired shopping cart automatical

Users
No information available
Industries
  • Retail
  • Apparel & Fashion
Market Segment
  • 88% Small-Business
  • 11% Mid-Market
LitExtension Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Issue Resolution
37
Customer Support
28
Ease of Use
17
Quick Response
13
Affordable Pricing
7
Cons
Communication Issues
3
Expensive
2
Misleading
1
Notification Issues
1
Not User-Friendly
1
LitExtension features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.9
9.9
Ease of Admin
Average: 8.7
9.7
Ease of Use
Average: 8.7
9.8
Ease of Setup
Average: 8.7
Seller Details
Seller
Litextension
Year Founded
2011
HQ Location
Nam Tu Liem, VN
Twitter
@litextension
1,447 Twitter followers
LinkedIn® Page
www.linkedin.com
76 employees on LinkedIn®
Read LitExtension Reviews
SafeOpt
(93)4.8 out of 5
4th Easiest To Use in E-Commerce Tools software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SafeOpt is built to help brands turn their lost site visitors into customers. By tapping into a proprietary network of over 200 million U.S. shopper emails, SafeOpt identifies high-intent visitors and

    Users
    • Marketing Manager
    Industries
    • Health, Wellness and Fitness
    • Marketing and Advertising
    Market Segment
    • 57% Small-Business
    • 39% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • SafeOpt Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    42
    Ease of Use
    34
    Easy Setup
    27
    Sales Revenue
    26
    Effective
    14
    Cons
    Email Spamming
    7
    Limited Templates
    6
    Missing Features
    5
    Limited Options
    4
    Inadequate Analytics
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SafeOpt features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 8.9
    9.6
    Ease of Admin
    Average: 8.7
    9.4
    Ease of Use
    Average: 8.7
    9.5
    Ease of Setup
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    AddShoppers
    Company Website
    Year Founded
    2011
    HQ Location
    Charlotte, NC
    Twitter
    @AddShoppers
    2,681 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    70 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SafeOpt is built to help brands turn their lost site visitors into customers. By tapping into a proprietary network of over 200 million U.S. shopper emails, SafeOpt identifies high-intent visitors and

Users
  • Marketing Manager
Industries
  • Health, Wellness and Fitness
  • Marketing and Advertising
Market Segment
  • 57% Small-Business
  • 39% Mid-Market
SafeOpt Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
42
Ease of Use
34
Easy Setup
27
Sales Revenue
26
Effective
14
Cons
Email Spamming
7
Limited Templates
6
Missing Features
5
Limited Options
4
Inadequate Analytics
3
SafeOpt features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 8.9
9.6
Ease of Admin
Average: 8.7
9.4
Ease of Use
Average: 8.7
9.5
Ease of Setup
Average: 8.7
Seller Details
Seller
AddShoppers
Company Website
Year Founded
2011
HQ Location
Charlotte, NC
Twitter
@AddShoppers
2,681 Twitter followers
LinkedIn® Page
www.linkedin.com
70 employees on LinkedIn®
Get a quote
AfterShip
(300)4.6 out of 5
5th Easiest To Use in E-Commerce Tools software
Save to My Lists
Entry Level Price:$11.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    AfterShip provides a seamless post-purchase experience to drive customer loyalty and additional sales. - Automatically import your tracking numbers to AfterShip, so you can get current tracking info

    Users
    • CEO
    • Owner
    Industries
    • Retail
    • Apparel & Fashion
    Market Segment
    • 87% Small-Business
    • 11% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • AfterShip Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    99
    Tracking
    72
    Ease of Use
    71
    Tracking Efficiency
    66
    Helpful
    65
    Cons
    Tracking Issues
    21
    Expensive
    19
    Poor Customer Support
    12
    Limited Functionality
    10
    Integration Issues
    8
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • AfterShip features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.9
    8.8
    Ease of Admin
    Average: 8.7
    9.0
    Ease of Use
    Average: 8.7
    8.8
    Ease of Setup
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    AfterShip
    Company Website
    Year Founded
    2012
    HQ Location
    Singapore
    Twitter
    @aftership
    4,043 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    334 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

AfterShip provides a seamless post-purchase experience to drive customer loyalty and additional sales. - Automatically import your tracking numbers to AfterShip, so you can get current tracking info

Users
  • CEO
  • Owner
Industries
  • Retail
  • Apparel & Fashion
Market Segment
  • 87% Small-Business
  • 11% Mid-Market
AfterShip Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
99
Tracking
72
Ease of Use
71
Tracking Efficiency
66
Helpful
65
Cons
Tracking Issues
21
Expensive
19
Poor Customer Support
12
Limited Functionality
10
Integration Issues
8
AfterShip features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.9
8.8
Ease of Admin
Average: 8.7
9.0
Ease of Use
Average: 8.7
8.8
Ease of Setup
Average: 8.7
Seller Details
Seller
AfterShip
Company Website
Year Founded
2012
HQ Location
Singapore
Twitter
@aftership
4,043 Twitter followers
LinkedIn® Page
www.linkedin.com
334 employees on LinkedIn®
SoldLive
(40)4.9 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SoldLive lets your Shopify store sell instantly and effortlessly to anyone who wants to buy from your Facebook live stream sale. Invoices (draft orders) are created and sent to anyone who comments. C

    Users
    • Owner
    Industries
    • Retail
    • Apparel & Fashion
    Market Segment
    • 88% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SoldLive features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 8.9
    9.7
    Ease of Admin
    Average: 8.7
    9.6
    Ease of Use
    Average: 8.7
    9.7
    Ease of Setup
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SoldLive
    Year Founded
    2006
    HQ Location
    Ottawa, CA
    Twitter
    @SoldLIVE
    LinkedIn® Page
    www.linkedin.com
    2 employees on LinkedIn®
    Ownership
    NYSE: SHOP
Product Description
How are these determined?Information
This description is provided by the seller.

SoldLive lets your Shopify store sell instantly and effortlessly to anyone who wants to buy from your Facebook live stream sale. Invoices (draft orders) are created and sent to anyone who comments. C

Users
  • Owner
Industries
  • Retail
  • Apparel & Fashion
Market Segment
  • 88% Small-Business
SoldLive features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 8.9
9.7
Ease of Admin
Average: 8.7
9.6
Ease of Use
Average: 8.7
9.7
Ease of Setup
Average: 8.7
Seller Details
Seller
SoldLive
Year Founded
2006
HQ Location
Ottawa, CA
Twitter
@SoldLIVE
LinkedIn® Page
www.linkedin.com
2 employees on LinkedIn®
Ownership
NYSE: SHOP
Read SoldLive Reviews
TrueOps FBA Refunds
(45)5.0 out of 5
1st Easiest To Use in E-Commerce Tools software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    TrueOps is the most advanced solution for reclaiming your money from Amazon FBA. TrueOps offers market-leading 10% commission rates, seller-friendly policies like never charging for reimbursed invento

    Users
    No information available
    Industries
    • Retail
    Market Segment
    • 98% Small-Business
    • 2% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • TrueOps FBA Refunds Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    24
    Customer Support
    12
    Time Saving
    12
    Easy Setup
    10
    Issue Resolution
    10
    Cons
    Limited Functionality
    2
    App Issues
    1
    Dashboard Issues
    1
    Integration Issues
    1
    Missing Features
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • TrueOps FBA Refunds features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.9
    10.0
    Ease of Admin
    Average: 8.7
    9.9
    Ease of Use
    Average: 8.7
    9.8
    Ease of Setup
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    TrueOps
    Year Founded
    2023
    HQ Location
    Chicago, US
    LinkedIn® Page
    www.linkedin.com
    18 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

TrueOps is the most advanced solution for reclaiming your money from Amazon FBA. TrueOps offers market-leading 10% commission rates, seller-friendly policies like never charging for reimbursed invento

Users
No information available
Industries
  • Retail
Market Segment
  • 98% Small-Business
  • 2% Mid-Market
TrueOps FBA Refunds Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
24
Customer Support
12
Time Saving
12
Easy Setup
10
Issue Resolution
10
Cons
Limited Functionality
2
App Issues
1
Dashboard Issues
1
Integration Issues
1
Missing Features
1
TrueOps FBA Refunds features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.9
10.0
Ease of Admin
Average: 8.7
9.9
Ease of Use
Average: 8.7
9.8
Ease of Setup
Average: 8.7
Seller Details
Seller
TrueOps
Year Founded
2023
HQ Location
Chicago, US
LinkedIn® Page
www.linkedin.com
18 employees on LinkedIn®
Read TrueOps FBA Refunds Reviews
Tidio
(1,630)4.7 out of 5
Optimized for quick response
11th Easiest To Use in E-Commerce Tools software
Save to My Lists
DealsSpecial offer!
15% off: $21-46/month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Tidio is a powerful, all-in-one customer service platform that levels up your customer support and helps to generate more sales. An easily accessible live chat widget makes your business available 24/

    Users
    • Owner
    • CEO
    Industries
    • Retail
    • Marketing and Advertising
    Market Segment
    • 92% Small-Business
    • 7% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Tidio is a unified platform integrating live chat, AI chatbots, and other communication channels into a single platform, designed to engage with website visitors and provide customer support.
    • Reviewers appreciate Tidio's ease of use, its ability to integrate with websites, the convenience of its 'Live Visitors List' feature, and the efficiency of its AI chatbots in handling customer support.
    • Users mentioned limitations in Tidio's integration with certain CRM systems, restrictions in customization of promo messages, and the time-consuming process of manually training the AI chatbot.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Tidio Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    186
    Helpful
    123
    Chatbots
    118
    Chat Features
    99
    Features
    90
    Cons
    Expensive
    77
    Cost
    46
    Limited Features
    43
    Usage Limitations
    39
    Missing Features
    38
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Tidio features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 8.9
    9.3
    Ease of Admin
    Average: 8.7
    9.4
    Ease of Use
    Average: 8.7
    9.3
    Ease of Setup
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Tidio
    Company Website
    Year Founded
    2013
    HQ Location
    San Francisco, California
    Twitter
    @tidiochat
    1,277 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    176 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Tidio is a powerful, all-in-one customer service platform that levels up your customer support and helps to generate more sales. An easily accessible live chat widget makes your business available 24/

Users
  • Owner
  • CEO
Industries
  • Retail
  • Marketing and Advertising
Market Segment
  • 92% Small-Business
  • 7% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Tidio is a unified platform integrating live chat, AI chatbots, and other communication channels into a single platform, designed to engage with website visitors and provide customer support.
  • Reviewers appreciate Tidio's ease of use, its ability to integrate with websites, the convenience of its 'Live Visitors List' feature, and the efficiency of its AI chatbots in handling customer support.
  • Users mentioned limitations in Tidio's integration with certain CRM systems, restrictions in customization of promo messages, and the time-consuming process of manually training the AI chatbot.
Tidio Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
186
Helpful
123
Chatbots
118
Chat Features
99
Features
90
Cons
Expensive
77
Cost
46
Limited Features
43
Usage Limitations
39
Missing Features
38
Tidio features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 8.9
9.3
Ease of Admin
Average: 8.7
9.4
Ease of Use
Average: 8.7
9.3
Ease of Setup
Average: 8.7
Seller Details
Seller
Tidio
Company Website
Year Founded
2013
HQ Location
San Francisco, California
Twitter
@tidiochat
1,277 Twitter followers
LinkedIn® Page
www.linkedin.com
176 employees on LinkedIn®
Channelwill
(21)4.9 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Channelwill, the outstanding eCommerce post-purchase and marketing solution platform, especially as a Shopify expert, empowers over 300,000 Shopify and Shopify Plus merchants to grow their brands, lik

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Channelwill Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    11
    Ease of Use
    7
    Quick Response
    5
    Easy Setup
    2
    Feature Functionality
    2
    Cons
    Dashboard Issues
    1
    Limited Customization
    1
    Poor Support
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Channelwill features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.9
    10.0
    Ease of Admin
    Average: 8.7
    9.8
    Ease of Use
    Average: 8.7
    9.9
    Ease of Setup
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Channelwill
    Year Founded
    2014
    HQ Location
    HongKong, CN
    LinkedIn® Page
    www.linkedin.com
    60 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Channelwill, the outstanding eCommerce post-purchase and marketing solution platform, especially as a Shopify expert, empowers over 300,000 Shopify and Shopify Plus merchants to grow their brands, lik

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
Channelwill Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
11
Ease of Use
7
Quick Response
5
Easy Setup
2
Feature Functionality
2
Cons
Dashboard Issues
1
Limited Customization
1
Poor Support
1
Channelwill features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.9
10.0
Ease of Admin
Average: 8.7
9.8
Ease of Use
Average: 8.7
9.9
Ease of Setup
Average: 8.7
Seller Details
Seller
Channelwill
Year Founded
2014
HQ Location
HongKong, CN
LinkedIn® Page
www.linkedin.com
60 employees on LinkedIn®
Read Channelwill Reviews
Patchworks
(33)4.8 out of 5
Optimized for quick response
10th Easiest To Use in E-Commerce Tools software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Patchworks is an integration platform as a service (iPaaS) for B2C and B2B e-commerce businesses with the vision of helping retailers of all sizes integrate a best of breed technology stack as quickly

    Users
    No information available
    Industries
    • Retail
    • Computer Software
    Market Segment
    • 48% Mid-Market
    • 45% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Patchworks Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    18
    Easy Integrations
    16
    Customer Support
    15
    Easy Setup
    15
    Integrations
    12
    Cons
    Limited Customization
    7
    Poor Support
    6
    Integration Issues
    5
    Learning Curve
    5
    Poor Customer Support
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Patchworks features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 8.9
    9.2
    Ease of Admin
    Average: 8.7
    9.2
    Ease of Use
    Average: 8.7
    8.7
    Ease of Setup
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Patchworks
    Company Website
    Year Founded
    2014
    HQ Location
    United Kingdom
    LinkedIn® Page
    www.linkedin.com
    65 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Patchworks is an integration platform as a service (iPaaS) for B2C and B2B e-commerce businesses with the vision of helping retailers of all sizes integrate a best of breed technology stack as quickly

Users
No information available
Industries
  • Retail
  • Computer Software
Market Segment
  • 48% Mid-Market
  • 45% Small-Business
Patchworks Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
18
Easy Integrations
16
Customer Support
15
Easy Setup
15
Integrations
12
Cons
Limited Customization
7
Poor Support
6
Integration Issues
5
Learning Curve
5
Poor Customer Support
4
Patchworks features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 8.9
9.2
Ease of Admin
Average: 8.7
9.2
Ease of Use
Average: 8.7
8.7
Ease of Setup
Average: 8.7
Seller Details
Seller
Patchworks
Company Website
Year Founded
2014
HQ Location
United Kingdom
LinkedIn® Page
www.linkedin.com
65 employees on LinkedIn®
Route
(111)4.5 out of 5
Optimized for quick response
7th Easiest To Use in E-Commerce Tools software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Route empowers online brands with a premium post-purchase customer experience. Lost, stolen or damaged packages? Route covers all of that, letting customers reorder in one click, while merchants rack

    Users
    No information available
    Industries
    • Retail
    • Apparel & Fashion
    Market Segment
    • 86% Small-Business
    • 12% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Route Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Issue Resolution
    3
    Ease of Use
    2
    Chatbots
    1
    Customer Support
    1
    Quick Response
    1
    Cons
    Chat Limitations
    1
    Expensive
    1
    Not User-Friendly
    1
    Poor Support
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Route features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.9
    9.1
    Ease of Admin
    Average: 8.7
    9.0
    Ease of Use
    Average: 8.7
    9.0
    Ease of Setup
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Route
    Company Website
    Year Founded
    2019
    HQ Location
    Lehi, Utah
    Twitter
    @route
    2,591 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    336 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Route empowers online brands with a premium post-purchase customer experience. Lost, stolen or damaged packages? Route covers all of that, letting customers reorder in one click, while merchants rack

Users
No information available
Industries
  • Retail
  • Apparel & Fashion
Market Segment
  • 86% Small-Business
  • 12% Mid-Market
Route Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Issue Resolution
3
Ease of Use
2
Chatbots
1
Customer Support
1
Quick Response
1
Cons
Chat Limitations
1
Expensive
1
Not User-Friendly
1
Poor Support
1
Route features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.9
9.1
Ease of Admin
Average: 8.7
9.0
Ease of Use
Average: 8.7
9.0
Ease of Setup
Average: 8.7
Seller Details
Seller
Route
Company Website
Year Founded
2019
HQ Location
Lehi, Utah
Twitter
@route
2,591 Twitter followers
LinkedIn® Page
www.linkedin.com
336 employees on LinkedIn®
Get a quote
Memberful
(40)4.5 out of 5
12th Easiest To Use in E-Commerce Tools software
Save to My Lists
Entry Level Price:$49.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Monetize your passion with membership. Best-in-class membership software for independent publishers, educators, podcasters, creators, and more.

    Users
    No information available
    Industries
    • Online Media
    Market Segment
    • 88% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Memberful Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    12
    Ease of Use
    10
    Easy Integrations
    6
    Easy Setup
    6
    Feature Functionality
    3
    Cons
    Reporting Issues
    4
    Expensive
    3
    Poor Support
    3
    Dashboard Issues
    2
    Missing Features
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Memberful features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.9
    9.0
    Ease of Admin
    Average: 8.7
    9.1
    Ease of Use
    Average: 8.7
    9.0
    Ease of Setup
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Memberful
    HQ Location
    San Francisco, CA
    Twitter
    @memberful
    1,895 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Monetize your passion with membership. Best-in-class membership software for independent publishers, educators, podcasters, creators, and more.

Users
No information available
Industries
  • Online Media
Market Segment
  • 88% Small-Business
Memberful Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
12
Ease of Use
10
Easy Integrations
6
Easy Setup
6
Feature Functionality
3
Cons
Reporting Issues
4
Expensive
3
Poor Support
3
Dashboard Issues
2
Missing Features
2
Memberful features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.9
9.0
Ease of Admin
Average: 8.7
9.1
Ease of Use
Average: 8.7
9.0
Ease of Setup
Average: 8.7
Seller Details
Seller
Memberful
HQ Location
San Francisco, CA
Twitter
@memberful
1,895 Twitter followers
LinkedIn® Page
www.linkedin.com
6 employees on LinkedIn®
Read Memberful Reviews
GOVX ID
(30)4.6 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Thousands of leading brands use GOVX ID to instantly and securely verify customer eligibility for exclusive discounts on their retail or ticketing websites while protecting themselves from fraudulent

    Users
    No information available
    Industries
    • Retail
    Market Segment
    • 53% Small-Business
    • 43% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • GOVX ID Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    19
    Easy Setup
    9
    Verification Efficiency
    8
    Customization
    6
    Customer Support
    5
    Cons
    Discount Issues
    5
    Expensive
    2
    Limited Customization
    2
    Poor Customer Support
    2
    Poor Support
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • GOVX ID features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.9
    9.1
    Ease of Admin
    Average: 8.7
    9.2
    Ease of Use
    Average: 8.7
    9.3
    Ease of Setup
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    GOVX
    Year Founded
    2011
    HQ Location
    San Diego, CA
    Twitter
    @ShopGovX
    5,594 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    111 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Thousands of leading brands use GOVX ID to instantly and securely verify customer eligibility for exclusive discounts on their retail or ticketing websites while protecting themselves from fraudulent

Users
No information available
Industries
  • Retail
Market Segment
  • 53% Small-Business
  • 43% Mid-Market
GOVX ID Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
19
Easy Setup
9
Verification Efficiency
8
Customization
6
Customer Support
5
Cons
Discount Issues
5
Expensive
2
Limited Customization
2
Poor Customer Support
2
Poor Support
2
GOVX ID features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.9
9.1
Ease of Admin
Average: 8.7
9.2
Ease of Use
Average: 8.7
9.3
Ease of Setup
Average: 8.7
Seller Details
Seller
GOVX
Year Founded
2011
HQ Location
San Diego, CA
Twitter
@ShopGovX
5,594 Twitter followers
LinkedIn® Page
www.linkedin.com
111 employees on LinkedIn®
Read GOVX ID Reviews
Handshake
(63)4.2 out of 5
15th Easiest To Use in E-Commerce Tools software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Handshake: B2B customer ordering and sales rep order entry solutions. Handshake is for companies like brands, manufacturers and distributors who are selling to retail stores or other business customer

    Users
    No information available
    Industries
    • Consumer Goods
    • Wholesale
    Market Segment
    • 62% Small-Business
    • 25% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Handshake features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 8.9
    8.6
    Ease of Admin
    Average: 8.7
    9.1
    Ease of Use
    Average: 8.7
    7.6
    Ease of Setup
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Shopify
    Year Founded
    2006
    HQ Location
    Ottawa, ON
    Twitter
    @Shopify
    433,214 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    21,268 employees on LinkedIn®
    Ownership
    NYSE:SHOP
Product Description
How are these determined?Information
This description is provided by the seller.

Handshake: B2B customer ordering and sales rep order entry solutions. Handshake is for companies like brands, manufacturers and distributors who are selling to retail stores or other business customer

Users
No information available
Industries
  • Consumer Goods
  • Wholesale
Market Segment
  • 62% Small-Business
  • 25% Mid-Market
Handshake features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 8.9
8.6
Ease of Admin
Average: 8.7
9.1
Ease of Use
Average: 8.7
7.6
Ease of Setup
Average: 8.7
Seller Details
Seller
Shopify
Year Founded
2006
HQ Location
Ottawa, ON
Twitter
@Shopify
433,214 Twitter followers
LinkedIn® Page
www.linkedin.com
21,268 employees on LinkedIn®
Ownership
NYSE:SHOP
Read Handshake Reviews
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