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Best E-Commerce Tools

Subhransu Sahu
SS
Researched and written by Subhransu Sahu

E-Commerce tools provide additional functionalities to enhance e-commerce business websites. These functionalities are varied and can include areas such as ERP system integration, accounting automation, customer data collection, and abandoned shopping cart recovery. E-commerce businesses who already have an e-commerce platform or who only want to focus on a specific area of their e-commerce strategy, like customer service, turn to e-commerce tools to make business processes more efficient and productive. E-commerce tools can be used to improve marketing tactics, increase customer conversion, keep up with growing demand and company size, and leverage recurring or loyal customers. E-commerce tools are deployed to smooth and enhance operation, communication, and conversion strategies in existing e-commerce websites.

To qualify for inclusion in the E-Commerce Tools category, a product must:

Integrate with an e-commerce platform.
Enhance and/or upgrade existing e-commerce functionalities.

Best E-Commerce Tools At A Glance

Best for Small Businesses:
Best for Mid-Market:
Highest User Satisfaction:
Best Free Software:
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Highest User Satisfaction:
Best Free Software:

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

No filters applied
957 Listings in E-Commerce Tools Available
(54)4.5 out of 5
8th Easiest To Use in E-Commerce Tools software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Commerce Components by Shopify is the modern, composable stack for enterprises. It offers best-in-class Shopify components that seamlessly integrate with preferred first and third-party applications.

    Users
    No information available
    Industries
    • Computer Software
    • Cosmetics
    Market Segment
    • 69% Small-Business
    • 30% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Commerce Components by Shopify Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    29
    User-Friendly
    14
    Easy Integrations
    11
    Feature Functionality
    10
    Many Integrations
    7
    Cons
    Limited Customization
    9
    Expensive
    8
    Software Bugs
    6
    Integration Issues
    4
    Poor Support
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Commerce Components by Shopify features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 8.8
    8.9
    Ease of Admin
    Average: 8.7
    9.1
    Ease of Use
    Average: 8.7
    8.9
    Ease of Setup
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Shopify
    Company Website
    Year Founded
    2006
    HQ Location
    Ottawa, ON
    Twitter
    @Shopify
    432,367 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    21,268 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Commerce Components by Shopify is the modern, composable stack for enterprises. It offers best-in-class Shopify components that seamlessly integrate with preferred first and third-party applications.

Users
No information available
Industries
  • Computer Software
  • Cosmetics
Market Segment
  • 69% Small-Business
  • 30% Mid-Market
Commerce Components by Shopify Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
29
User-Friendly
14
Easy Integrations
11
Feature Functionality
10
Many Integrations
7
Cons
Limited Customization
9
Expensive
8
Software Bugs
6
Integration Issues
4
Poor Support
4
Commerce Components by Shopify features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 8.8
8.9
Ease of Admin
Average: 8.7
9.1
Ease of Use
Average: 8.7
8.9
Ease of Setup
Average: 8.7
Seller Details
Seller
Shopify
Company Website
Year Founded
2006
HQ Location
Ottawa, ON
Twitter
@Shopify
432,367 Twitter followers
LinkedIn® Page
www.linkedin.com
21,268 employees on LinkedIn®
(856)4.8 out of 5
2nd Easiest To Use in E-Commerce Tools software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Elfsight Apps is a SaaS-service that provides customizable & coding-free website widgets with rich integration capabilities. Elfsight Apps can be embedded to any website platform: WordPress, Shop

    Users
    • Owner
    • CEO
    Industries
    • Marketing and Advertising
    • Design
    Market Segment
    • 89% Small-Business
    • 4% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Elfsight Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    72
    Customer Support
    65
    Widget Variety
    48
    Quick Response
    24
    Easy Setup
    23
    Cons
    Widget Issues
    19
    View Limits
    11
    Expensive
    7
    Poor Support
    5
    Plan Limitations
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Elfsight features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 8.8
    9.6
    Ease of Admin
    Average: 8.7
    9.7
    Ease of Use
    Average: 8.7
    9.7
    Ease of Setup
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Elfsight
    Year Founded
    2012
    HQ Location
    Yerevan, AM
    Twitter
    @elfsight
    1,677 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    27 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Elfsight Apps is a SaaS-service that provides customizable & coding-free website widgets with rich integration capabilities. Elfsight Apps can be embedded to any website platform: WordPress, Shop

Users
  • Owner
  • CEO
Industries
  • Marketing and Advertising
  • Design
Market Segment
  • 89% Small-Business
  • 4% Mid-Market
Elfsight Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
72
Customer Support
65
Widget Variety
48
Quick Response
24
Easy Setup
23
Cons
Widget Issues
19
View Limits
11
Expensive
7
Poor Support
5
Plan Limitations
4
Elfsight features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 8.8
9.6
Ease of Admin
Average: 8.7
9.7
Ease of Use
Average: 8.7
9.7
Ease of Setup
Average: 8.7
Seller Details
Seller
Elfsight
Year Founded
2012
HQ Location
Yerevan, AM
Twitter
@elfsight
1,677 Twitter followers
LinkedIn® Page
www.linkedin.com
27 employees on LinkedIn®

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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Google Wallet is a mobile payment system.

    Users
    • Software Engineer
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 57% Small-Business
    • 30% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Google Pay for Business Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    1
    Ease of Use
    1
    Easy Setup
    1
    Payment Solutions
    1
    Rewards System
    1
    Cons
    Payment Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Google Pay for Business features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 8.8
    9.7
    Ease of Admin
    Average: 8.7
    9.6
    Ease of Use
    Average: 8.7
    9.2
    Ease of Setup
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Google
    Year Founded
    1998
    HQ Location
    Mountain View, CA
    Twitter
    @google
    32,520,271 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    301,875 employees on LinkedIn®
    Ownership
    NASDAQ:GOOG
Product Description
How are these determined?Information
This description is provided by the seller.

Google Wallet is a mobile payment system.

Users
  • Software Engineer
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 57% Small-Business
  • 30% Mid-Market
Google Pay for Business Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
1
Ease of Use
1
Easy Setup
1
Payment Solutions
1
Rewards System
1
Cons
Payment Issues
1
Google Pay for Business features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 8.8
9.7
Ease of Admin
Average: 8.7
9.6
Ease of Use
Average: 8.7
9.2
Ease of Setup
Average: 8.7
Seller Details
Seller
Google
Year Founded
1998
HQ Location
Mountain View, CA
Twitter
@google
32,520,271 Twitter followers
LinkedIn® Page
www.linkedin.com
301,875 employees on LinkedIn®
Ownership
NASDAQ:GOOG
(74)5.0 out of 5
3rd Easiest To Use in E-Commerce Tools software
Save to My Lists
Entry Level Price:Starting at $79.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LitExtension is the world-leading e-commerce migration/replatform service provider. We help merchants and eCommerce experts migrate data from their current store to a desired shopping cart automatical

    Users
    No information available
    Industries
    • Retail
    • Apparel & Fashion
    Market Segment
    • 88% Small-Business
    • 11% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • LitExtension Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Issue Resolution
    37
    Customer Support
    28
    Ease of Use
    17
    Quick Response
    13
    Affordable Pricing
    7
    Cons
    Communication Issues
    3
    Expensive
    2
    Misleading
    1
    Notification Issues
    1
    Not User-Friendly
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • LitExtension features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.8
    9.9
    Ease of Admin
    Average: 8.7
    9.7
    Ease of Use
    Average: 8.7
    9.8
    Ease of Setup
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2011
    HQ Location
    Nam Tu Liem, VN
    Twitter
    @litextension
    1,447 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    76 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LitExtension is the world-leading e-commerce migration/replatform service provider. We help merchants and eCommerce experts migrate data from their current store to a desired shopping cart automatical

Users
No information available
Industries
  • Retail
  • Apparel & Fashion
Market Segment
  • 88% Small-Business
  • 11% Mid-Market
LitExtension Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Issue Resolution
37
Customer Support
28
Ease of Use
17
Quick Response
13
Affordable Pricing
7
Cons
Communication Issues
3
Expensive
2
Misleading
1
Notification Issues
1
Not User-Friendly
1
LitExtension features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.8
9.9
Ease of Admin
Average: 8.7
9.7
Ease of Use
Average: 8.7
9.8
Ease of Setup
Average: 8.7
Seller Details
Year Founded
2011
HQ Location
Nam Tu Liem, VN
Twitter
@litextension
1,447 Twitter followers
LinkedIn® Page
www.linkedin.com
76 employees on LinkedIn®
(86)4.8 out of 5
4th Easiest To Use in E-Commerce Tools software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SafeOpt is built to help brands turn their lost site visitors into customers. By tapping into a proprietary network of over 200 million U.S. shoppers, SafeOpt identifies high-intent visitors and re-en

    Users
    • Marketing Manager
    Industries
    • Health, Wellness and Fitness
    • Consumer Goods
    Market Segment
    • 57% Small-Business
    • 38% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • SafeOpt Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    41
    Ease of Use
    34
    Easy Setup
    26
    Sales Revenue
    26
    Effective
    14
    Cons
    Email Spamming
    7
    Limited Templates
    6
    Missing Features
    5
    Limited Options
    4
    Inadequate Analytics
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • SafeOpt features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 8.8
    9.5
    Ease of Admin
    Average: 8.7
    9.4
    Ease of Use
    Average: 8.7
    9.5
    Ease of Setup
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2011
    HQ Location
    Charlotte, NC
    Twitter
    @AddShoppers
    2,681 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    70 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SafeOpt is built to help brands turn their lost site visitors into customers. By tapping into a proprietary network of over 200 million U.S. shoppers, SafeOpt identifies high-intent visitors and re-en

Users
  • Marketing Manager
Industries
  • Health, Wellness and Fitness
  • Consumer Goods
Market Segment
  • 57% Small-Business
  • 38% Mid-Market
SafeOpt Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
41
Ease of Use
34
Easy Setup
26
Sales Revenue
26
Effective
14
Cons
Email Spamming
7
Limited Templates
6
Missing Features
5
Limited Options
4
Inadequate Analytics
3
SafeOpt features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 8.8
9.5
Ease of Admin
Average: 8.7
9.4
Ease of Use
Average: 8.7
9.5
Ease of Setup
Average: 8.7
Seller Details
Company Website
Year Founded
2011
HQ Location
Charlotte, NC
Twitter
@AddShoppers
2,681 Twitter followers
LinkedIn® Page
www.linkedin.com
70 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SoldLive lets your Shopify store sell instantly and effortlessly to anyone who wants to buy from your Facebook live stream sale. Invoices (draft orders) are created and sent to anyone who comments. C

    Users
    • Owner
    Industries
    • Retail
    • Apparel & Fashion
    Market Segment
    • 88% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • SoldLive features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 8.8
    9.7
    Ease of Admin
    Average: 8.7
    9.6
    Ease of Use
    Average: 8.7
    9.7
    Ease of Setup
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    SoldLive
    Year Founded
    2006
    HQ Location
    Ottawa, CA
    Twitter
    @SoldLIVE
    LinkedIn® Page
    www.linkedin.com
    2 employees on LinkedIn®
    Ownership
    NYSE: SHOP
Product Description
How are these determined?Information
This description is provided by the seller.

SoldLive lets your Shopify store sell instantly and effortlessly to anyone who wants to buy from your Facebook live stream sale. Invoices (draft orders) are created and sent to anyone who comments. C

Users
  • Owner
Industries
  • Retail
  • Apparel & Fashion
Market Segment
  • 88% Small-Business
SoldLive features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 8.8
9.7
Ease of Admin
Average: 8.7
9.6
Ease of Use
Average: 8.7
9.7
Ease of Setup
Average: 8.7
Seller Details
Seller
SoldLive
Year Founded
2006
HQ Location
Ottawa, CA
Twitter
@SoldLIVE
LinkedIn® Page
www.linkedin.com
2 employees on LinkedIn®
Ownership
NYSE: SHOP
(300)4.6 out of 5
5th Easiest To Use in E-Commerce Tools software
Save to My Lists
Entry Level Price:$11.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    AfterShip provides a seamless post-purchase experience to drive customer loyalty and additional sales. - Automatically import your tracking numbers to AfterShip, so you can get current tracking info

    Users
    • CEO
    • Owner
    Industries
    • Retail
    • Apparel & Fashion
    Market Segment
    • 87% Small-Business
    • 11% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • AfterShip Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    98
    Tracking
    72
    Ease of Use
    71
    Tracking Efficiency
    66
    Helpful
    62
    Cons
    Tracking Issues
    20
    Expensive
    18
    Poor Customer Support
    10
    Limited Functionality
    9
    Lack of Integrations
    8
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • AfterShip features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.8
    8.8
    Ease of Admin
    Average: 8.7
    9.0
    Ease of Use
    Average: 8.7
    8.8
    Ease of Setup
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    AfterShip
    Company Website
    Year Founded
    2012
    HQ Location
    Singapore
    Twitter
    @aftership
    4,039 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    334 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

AfterShip provides a seamless post-purchase experience to drive customer loyalty and additional sales. - Automatically import your tracking numbers to AfterShip, so you can get current tracking info

Users
  • CEO
  • Owner
Industries
  • Retail
  • Apparel & Fashion
Market Segment
  • 87% Small-Business
  • 11% Mid-Market
AfterShip Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
98
Tracking
72
Ease of Use
71
Tracking Efficiency
66
Helpful
62
Cons
Tracking Issues
20
Expensive
18
Poor Customer Support
10
Limited Functionality
9
Lack of Integrations
8
AfterShip features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.8
8.8
Ease of Admin
Average: 8.7
9.0
Ease of Use
Average: 8.7
8.8
Ease of Setup
Average: 8.7
Seller Details
Seller
AfterShip
Company Website
Year Founded
2012
HQ Location
Singapore
Twitter
@aftership
4,039 Twitter followers
LinkedIn® Page
www.linkedin.com
334 employees on LinkedIn®
(45)5.0 out of 5
1st Easiest To Use in E-Commerce Tools software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    TrueOps is the most advanced solution for reclaiming your money from Amazon FBA. TrueOps offers market-leading 10% commission rates, seller-friendly policies like never charging for reimbursed invento

    Users
    No information available
    Industries
    • Retail
    Market Segment
    • 98% Small-Business
    • 2% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • TrueOps FBA Refunds Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    24
    Customer Support
    12
    Time Saving
    12
    Easy Setup
    10
    Issue Resolution
    10
    Cons
    Limited Functionality
    2
    App Issues
    1
    Dashboard Issues
    1
    Integration Issues
    1
    Missing Features
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • TrueOps FBA Refunds features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.8
    10.0
    Ease of Admin
    Average: 8.7
    9.9
    Ease of Use
    Average: 8.7
    9.8
    Ease of Setup
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    TrueOps
    Year Founded
    2023
    HQ Location
    Chicago, US
    LinkedIn® Page
    www.linkedin.com
    18 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

TrueOps is the most advanced solution for reclaiming your money from Amazon FBA. TrueOps offers market-leading 10% commission rates, seller-friendly policies like never charging for reimbursed invento

Users
No information available
Industries
  • Retail
Market Segment
  • 98% Small-Business
  • 2% Mid-Market
TrueOps FBA Refunds Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
24
Customer Support
12
Time Saving
12
Easy Setup
10
Issue Resolution
10
Cons
Limited Functionality
2
App Issues
1
Dashboard Issues
1
Integration Issues
1
Missing Features
1
TrueOps FBA Refunds features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.8
10.0
Ease of Admin
Average: 8.7
9.9
Ease of Use
Average: 8.7
9.8
Ease of Setup
Average: 8.7
Seller Details
Seller
TrueOps
Year Founded
2023
HQ Location
Chicago, US
LinkedIn® Page
www.linkedin.com
18 employees on LinkedIn®
(1,614)4.7 out of 5
Optimized for quick response
10th Easiest To Use in E-Commerce Tools software
Save to My Lists
15% off: $21-46/month
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Tidio is a powerful, all-in-one customer service platform that levels up your customer support and helps to generate more sales. An easily accessible live chat widget makes your business available 24/

    Users
    • Owner
    • CEO
    Industries
    • Retail
    • Marketing and Advertising
    Market Segment
    • 92% Small-Business
    • 7% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Tidio is a live chat tool with AI chatbots, designed to facilitate real-time communication with customers and manage chat conversations on websites.
    • Users like Tidio's easy integration with websites, its ability to automate tasks with chatbot flows, and the convenience of receiving instant notifications on mobile devices.
    • Reviewers experienced limitations with the free plan, found some advanced features confusing, and reported occasional synchronization issues between the mobile and desktop versions.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Tidio Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    183
    Helpful
    121
    Chatbots
    113
    Chat Features
    95
    Features
    86
    Cons
    Expensive
    73
    Cost
    44
    Limited Features
    42
    Usage Limitations
    39
    Missing Features
    36
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Tidio features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 8.8
    9.3
    Ease of Admin
    Average: 8.7
    9.4
    Ease of Use
    Average: 8.7
    9.3
    Ease of Setup
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Tidio
    Company Website
    Year Founded
    2013
    HQ Location
    San Francisco, California
    Twitter
    @tidiochat
    1,277 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    176 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Tidio is a powerful, all-in-one customer service platform that levels up your customer support and helps to generate more sales. An easily accessible live chat widget makes your business available 24/

Users
  • Owner
  • CEO
Industries
  • Retail
  • Marketing and Advertising
Market Segment
  • 92% Small-Business
  • 7% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Tidio is a live chat tool with AI chatbots, designed to facilitate real-time communication with customers and manage chat conversations on websites.
  • Users like Tidio's easy integration with websites, its ability to automate tasks with chatbot flows, and the convenience of receiving instant notifications on mobile devices.
  • Reviewers experienced limitations with the free plan, found some advanced features confusing, and reported occasional synchronization issues between the mobile and desktop versions.
Tidio Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
183
Helpful
121
Chatbots
113
Chat Features
95
Features
86
Cons
Expensive
73
Cost
44
Limited Features
42
Usage Limitations
39
Missing Features
36
Tidio features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 8.8
9.3
Ease of Admin
Average: 8.7
9.4
Ease of Use
Average: 8.7
9.3
Ease of Setup
Average: 8.7
Seller Details
Seller
Tidio
Company Website
Year Founded
2013
HQ Location
San Francisco, California
Twitter
@tidiochat
1,277 Twitter followers
LinkedIn® Page
www.linkedin.com
176 employees on LinkedIn®
(33)4.8 out of 5
Optimized for quick response
11th Easiest To Use in E-Commerce Tools software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Patchworks is an integration platform as a service (iPaaS) for B2C and B2B e-commerce businesses with the vision of helping retailers of all sizes integrate a best of breed technology stack as quickly

    Users
    No information available
    Industries
    • Retail
    • Computer Software
    Market Segment
    • 48% Mid-Market
    • 45% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Patchworks Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    18
    Easy Integrations
    16
    Customer Support
    15
    Easy Setup
    14
    Integrations
    12
    Cons
    Limited Customization
    7
    Poor Support
    6
    Integration Issues
    5
    Learning Curve
    5
    Poor Customer Support
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Patchworks features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 8.8
    9.2
    Ease of Admin
    Average: 8.7
    9.2
    Ease of Use
    Average: 8.7
    8.7
    Ease of Setup
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2014
    HQ Location
    United Kingdom
    LinkedIn® Page
    www.linkedin.com
    65 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Patchworks is an integration platform as a service (iPaaS) for B2C and B2B e-commerce businesses with the vision of helping retailers of all sizes integrate a best of breed technology stack as quickly

Users
No information available
Industries
  • Retail
  • Computer Software
Market Segment
  • 48% Mid-Market
  • 45% Small-Business
Patchworks Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
18
Easy Integrations
16
Customer Support
15
Easy Setup
14
Integrations
12
Cons
Limited Customization
7
Poor Support
6
Integration Issues
5
Learning Curve
5
Poor Customer Support
4
Patchworks features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 8.8
9.2
Ease of Admin
Average: 8.7
9.2
Ease of Use
Average: 8.7
8.7
Ease of Setup
Average: 8.7
Seller Details
Company Website
Year Founded
2014
HQ Location
United Kingdom
LinkedIn® Page
www.linkedin.com
65 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Channelwill, the outstanding eCommerce post-purchase and marketing solution platform, especially as a Shopify expert, empowers over 300,000 Shopify and Shopify Plus merchants to grow their brands, lik

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Channelwill Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    9
    Ease of Use
    7
    Quick Response
    4
    Easy Setup
    2
    Customer Focused
    1
    Cons
    Dashboard Issues
    1
    Limited Customization
    1
    Poor Support
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Channelwill features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.8
    10.0
    Ease of Admin
    Average: 8.7
    9.8
    Ease of Use
    Average: 8.7
    9.9
    Ease of Setup
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2014
    HQ Location
    HongKong, CN
    LinkedIn® Page
    www.linkedin.com
    60 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Channelwill, the outstanding eCommerce post-purchase and marketing solution platform, especially as a Shopify expert, empowers over 300,000 Shopify and Shopify Plus merchants to grow their brands, lik

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
Channelwill Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
9
Ease of Use
7
Quick Response
4
Easy Setup
2
Customer Focused
1
Cons
Dashboard Issues
1
Limited Customization
1
Poor Support
1
Channelwill features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.8
10.0
Ease of Admin
Average: 8.7
9.8
Ease of Use
Average: 8.7
9.9
Ease of Setup
Average: 8.7
Seller Details
Year Founded
2014
HQ Location
HongKong, CN
LinkedIn® Page
www.linkedin.com
60 employees on LinkedIn®
(111)4.5 out of 5
Optimized for quick response
7th Easiest To Use in E-Commerce Tools software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Route empowers online brands with a premium post-purchase customer experience. Lost, stolen or damaged packages? Route covers all of that, letting customers reorder in one click, while merchants rack

    Users
    No information available
    Industries
    • Retail
    • Apparel & Fashion
    Market Segment
    • 86% Small-Business
    • 12% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Route Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Issue Resolution
    6
    Quick Response
    5
    Customer Support
    2
    Ease of Use
    2
    Chatbots
    1
    Cons
    Poor Support
    2
    Chat Limitations
    1
    Expensive
    1
    Not User-Friendly
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Route features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.8
    9.1
    Ease of Admin
    Average: 8.7
    9.0
    Ease of Use
    Average: 8.7
    9.0
    Ease of Setup
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Route
    Company Website
    Year Founded
    2019
    HQ Location
    Lehi, Utah
    Twitter
    @route
    2,597 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    336 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Route empowers online brands with a premium post-purchase customer experience. Lost, stolen or damaged packages? Route covers all of that, letting customers reorder in one click, while merchants rack

Users
No information available
Industries
  • Retail
  • Apparel & Fashion
Market Segment
  • 86% Small-Business
  • 12% Mid-Market
Route Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Issue Resolution
6
Quick Response
5
Customer Support
2
Ease of Use
2
Chatbots
1
Cons
Poor Support
2
Chat Limitations
1
Expensive
1
Not User-Friendly
1
Route features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.8
9.1
Ease of Admin
Average: 8.7
9.0
Ease of Use
Average: 8.7
9.0
Ease of Setup
Average: 8.7
Seller Details
Seller
Route
Company Website
Year Founded
2019
HQ Location
Lehi, Utah
Twitter
@route
2,597 Twitter followers
LinkedIn® Page
www.linkedin.com
336 employees on LinkedIn®
(40)4.5 out of 5
12th Easiest To Use in E-Commerce Tools software
Save to My Lists
Entry Level Price:$49.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Monetize your passion with membership. Best-in-class membership software for independent publishers, educators, podcasters, creators, and more.

    Users
    No information available
    Industries
    • Online Media
    Market Segment
    • 88% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Memberful Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    20
    Ease of Use
    17
    Easy Integrations
    9
    Easy Setup
    9
    User-Friendly
    7
    Cons
    Expensive
    6
    Integration Issues
    6
    Missing Features
    5
    Poor Support
    5
    Email Issues
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Memberful features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.8
    9.0
    Ease of Admin
    Average: 8.7
    9.1
    Ease of Use
    Average: 8.7
    9.0
    Ease of Setup
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Memberful
    HQ Location
    San Francisco, CA
    Twitter
    @memberful
    1,900 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Monetize your passion with membership. Best-in-class membership software for independent publishers, educators, podcasters, creators, and more.

Users
No information available
Industries
  • Online Media
Market Segment
  • 88% Small-Business
Memberful Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
20
Ease of Use
17
Easy Integrations
9
Easy Setup
9
User-Friendly
7
Cons
Expensive
6
Integration Issues
6
Missing Features
5
Poor Support
5
Email Issues
4
Memberful features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.8
9.0
Ease of Admin
Average: 8.7
9.1
Ease of Use
Average: 8.7
9.0
Ease of Setup
Average: 8.7
Seller Details
Seller
Memberful
HQ Location
San Francisco, CA
Twitter
@memberful
1,900 Twitter followers
LinkedIn® Page
www.linkedin.com
6 employees on LinkedIn®
By GOVX
(30)4.6 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Thousands of leading brands use GOVX ID to instantly and securely verify customer eligibility for exclusive discounts on their retail or ticketing websites while protecting themselves from fraudulent

    Users
    No information available
    Industries
    • Retail
    Market Segment
    • 53% Small-Business
    • 43% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • GOVX ID Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    19
    Easy Setup
    9
    Verification Efficiency
    8
    Customization
    6
    Customer Support
    5
    Cons
    Discount Issues
    5
    Expensive
    2
    Limited Customization
    2
    Poor Customer Support
    2
    Poor Support
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • GOVX ID features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.8
    9.1
    Ease of Admin
    Average: 8.7
    9.2
    Ease of Use
    Average: 8.7
    9.3
    Ease of Setup
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    GOVX
    Year Founded
    2011
    HQ Location
    San Diego, CA
    Twitter
    @ShopGovX
    5,527 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    111 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Thousands of leading brands use GOVX ID to instantly and securely verify customer eligibility for exclusive discounts on their retail or ticketing websites while protecting themselves from fraudulent

Users
No information available
Industries
  • Retail
Market Segment
  • 53% Small-Business
  • 43% Mid-Market
GOVX ID Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
19
Easy Setup
9
Verification Efficiency
8
Customization
6
Customer Support
5
Cons
Discount Issues
5
Expensive
2
Limited Customization
2
Poor Customer Support
2
Poor Support
2
GOVX ID features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.8
9.1
Ease of Admin
Average: 8.7
9.2
Ease of Use
Average: 8.7
9.3
Ease of Setup
Average: 8.7
Seller Details
Seller
GOVX
Year Founded
2011
HQ Location
San Diego, CA
Twitter
@ShopGovX
5,527 Twitter followers
LinkedIn® Page
www.linkedin.com
111 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Klickly put the commerce-engine to work, serious data plus commerce-enablement means supercharging the customer-acquisition.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 77% Small-Business
    • 23% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Klickly Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Easy Setup
    5
    Sales Growth
    3
    Customer Support
    2
    Ease of Use
    2
    Easy Integrations
    2
    Cons
    Software Bugs
    2
    Time-Consuming
    2
    Expensive
    1
    Integration Issues
    1
    Limited Customization
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Klickly features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.8
    10.0
    Ease of Admin
    Average: 8.7
    9.9
    Ease of Use
    Average: 8.7
    9.8
    Ease of Setup
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Klickly
    Year Founded
    2018
    HQ Location
    Santa Monica, US
    Twitter
    @KlicklyTeam
    480 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    36 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Klickly put the commerce-engine to work, serious data plus commerce-enablement means supercharging the customer-acquisition.

Users
No information available
Industries
No information available
Market Segment
  • 77% Small-Business
  • 23% Mid-Market
Klickly Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Easy Setup
5
Sales Growth
3
Customer Support
2
Ease of Use
2
Easy Integrations
2
Cons
Software Bugs
2
Time-Consuming
2
Expensive
1
Integration Issues
1
Limited Customization
1
Klickly features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.8
10.0
Ease of Admin
Average: 8.7
9.9
Ease of Use
Average: 8.7
9.8
Ease of Setup
Average: 8.7
Seller Details
Seller
Klickly
Year Founded
2018
HQ Location
Santa Monica, US
Twitter
@KlicklyTeam
480 Twitter followers
LinkedIn® Page
www.linkedin.com
36 employees on LinkedIn®