Sentimiento del Usuario
¿Cómo se determinan estas?
Estas ideas, actualmente en beta, se recopilan a partir de reseñas de usuarios y se agrupan para mostrar una visión general del software.
- Kapture CX is a customer service platform that integrates with various platforms to provide a unified view of customer interactions and has features such as a robust ticketing system, automated workflows, and customizable dashboards.
- Reviewers like the platform's user-friendly interface, its ability to automate complex operations, the seamless team communication it facilitates, and the detailed customer interaction reports it generates.
- Users experienced occasional slow loading times, delays in reflecting notes, difficulties in moving from one page to another, and issues with the ticket search functionality and reporting dashboard features.
