The Top 20 Easiest To Use Live Chat Software

See the top Live Chat Software products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

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Usability Score

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UJET

9.7

Overall Usability Score

9.7

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.4

Ease of Use

Average: 9.3

9.9

Meets Requirements

Average: 9.2

9.8

Customer Segment Breakdown

Small Business

10%

Mid Market

57%

Enterprise

33%

Gladly

9.5

Overall Usability Score

9.5

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.3

Ease of Use

Average: 9.3

9.4

Meets Requirements

Average: 9.2

9.4

Customer Segment Breakdown

Small Business

21%

Mid Market

62%

Enterprise

18%

Qualified

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.2

Ease of Use

Average: 9.3

9.1

Meets Requirements

Average: 9.2

9.5

Customer Segment Breakdown

Small Business

10%

Mid Market

70%

Enterprise

20%

Podium

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.4

Ease of Use

Average: 9.3

9.4

Meets Requirements

Average: 9.2

9.2

Customer Segment Breakdown

Small Business

60%

Mid Market

35%

Enterprise

Missive

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.1

Ease of Use

Average: 9.3

8.8

Meets Requirements

Average: 9.2

9.2

Customer Segment Breakdown

Small Business

93%

Mid Market

Enterprise

Birdeye

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.2

Ease of Use

Average: 9.3

9.2

Meets Requirements

Average: 9.2

9.2

Customer Segment Breakdown

Small Business

55%

Mid Market

35%

Enterprise

10%

Front

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.1

Ease of Use

Average: 9.3

9.1

Meets Requirements

Average: 9.2

9.2

Customer Segment Breakdown

Small Business

49%

Mid Market

41%

Enterprise

Tidio

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.4

Ease of Use

Average: 9.3

9.3

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

91%

Mid Market

Enterprise

WhatsApp Business Platform

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.9

Ease of Use

Average: 9.3

9.5

Meets Requirements

Average: 9.2

9.2

Customer Segment Breakdown

Small Business

63%

Mid Market

27%

Enterprise

10%

#10

indigitall

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.0

Ease of Use

Average: 9.3

9.4

Meets Requirements

Average: 9.2

9.2

Customer Segment Breakdown

Small Business

44%

Mid Market

45%

Enterprise

11%

#11

Freshdesk

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.0

Ease of Use

Average: 9.3

9.1

Meets Requirements

Average: 9.2

8.9

Customer Segment Breakdown

Small Business

49%

Mid Market

40%

Enterprise

11%

#12

Chatway Live Chat

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.6

Ease of Use

Average: 9.3

9.7

Meets Requirements

Average: 9.2

9.7

Customer Segment Breakdown

Small Business

98%

Enterprise

#13

Textline

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.1

Ease of Use

Average: 9.3

9.4

Meets Requirements

Average: 9.2

9.4

Customer Segment Breakdown

Small Business

70%

Mid Market

26%

Enterprise

#14

Intercom

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.0

Ease of Use

Average: 9.3

9.0

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

59%

Mid Market

37%

Enterprise

#15

3CX

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.7

Ease of Use

Average: 9.3

10.0

Meets Requirements

Average: 9.2

9.7

Customer Segment Breakdown

Small Business

43%

Mid Market

50%

Enterprise

#16

Smartsupp

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.1

Ease of Use

Average: 9.3

9.4

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

96%

Mid Market

Enterprise

#17

Zendesk Support Suite

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.4

Ease of Use

Average: 9.3

8.9

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

41%

Mid Market

45%

Enterprise

13%

#18

JustCall

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.3

Ease of Use

Average: 9.3

8.8

Meets Requirements

Average: 9.2

8.6

Customer Segment Breakdown

Small Business

61%

Mid Market

32%

Enterprise

#19

Pylon

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.5

Ease of Use

Average: 9.3

9.9

Meets Requirements

Average: 9.2

9.7

Customer Segment Breakdown

Small Business

86%

Mid Market

14%

#20

FreshChat

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.8

Ease of Use

Average: 9.3

9.1

Meets Requirements

Average: 9.2

8.7

Customer Segment Breakdown

Small Business

60%

Mid Market

35%

Enterprise

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