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The Top 20 Easiest To Use Knowledge Base Software

See the top Knowledge Base Software products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

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Usability Score

Compare

Guru

9.4

Overall Usability Score

9.4

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.3

Ease of Use

Average: 9.2

9.5

Meets Requirements

Average: 9.2

9.4

Customer Segment Breakdown

Small Business

15%

Mid Market

56%

Enterprise

29%

IT Glue

9.4

Overall Usability Score

9.4

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.2

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.2

9.3

Customer Segment Breakdown

Small Business

70%

Mid Market

27%

Enterprise

Hudu

9.4

Overall Usability Score

9.4

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.2

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.2

9.2

Customer Segment Breakdown

Small Business

85%

Mid Market

12%

Enterprise

Tettra

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.3

Ease of Use

Average: 9.2

9.6

Meets Requirements

Average: 9.2

9.3

Customer Segment Breakdown

Small Business

60%

Mid Market

38%

Enterprise

TextExpander

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.5

Ease of Use

Average: 9.2

9.4

Meets Requirements

Average: 9.2

9.3

Customer Segment Breakdown

Small Business

45%

Mid Market

29%

Enterprise

26%

Document360

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.1

Ease of Use

Average: 9.2

9.3

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

43%

Mid Market

46%

Enterprise

11%

GitBook

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.6

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.2

9.4

Customer Segment Breakdown

Small Business

81%

Mid Market

15%

Enterprise

Slite

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.5

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.2

8.6

Customer Segment Breakdown

Small Business

65%

Mid Market

29%

Enterprise

Spekit

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.0

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.2

9.2

Customer Segment Breakdown

Small Business

13%

Mid Market

64%

Enterprise

23%

#10

ClickUp

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.6

Ease of Use

Average: 9.2

8.4

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

79%

Mid Market

17%

Enterprise

#11

KnowledgeOwl

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.3

Ease of Use

Average: 9.2

9.5

Meets Requirements

Average: 9.2

9.3

Customer Segment Breakdown

Small Business

34%

Mid Market

47%

Enterprise

20%

#12

Helpjuice

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.0

Ease of Use

Average: 9.2

8.9

Meets Requirements

Average: 9.2

8.7

Customer Segment Breakdown

Small Business

34%

Mid Market

51%

Enterprise

15%

#13

Lark

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.9

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.2

9.3

Customer Segment Breakdown

Small Business

50%

Mid Market

30%

Enterprise

19%

#14

Flowlu

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.7

Ease of Use

Average: 9.2

9.7

Meets Requirements

Average: 9.2

9.8

Customer Segment Breakdown

Small Business

91%

Mid Market

Enterprise

#15

Confluence

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.3

Ease of Use

Average: 9.2

8.7

Meets Requirements

Average: 9.2

8.9

Customer Segment Breakdown

Small Business

18%

Mid Market

48%

Enterprise

35%

#16

Iris

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.5

Ease of Use

Average: 9.2

10.0

Meets Requirements

Average: 9.2

9.8

Customer Segment Breakdown

Small Business

23%

Mid Market

68%

Enterprise

#17

Notion

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.6

Ease of Use

Average: 9.2

8.4

Meets Requirements

Average: 9.2

8.9

Customer Segment Breakdown

Small Business

76%

Mid Market

19%

Enterprise

#18

Stack Overflow for Teams

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.8

Ease of Use

Average: 9.2

8.9

Meets Requirements

Average: 9.2

8.8

Customer Segment Breakdown

Small Business

39%

Mid Market

45%

Enterprise

17%

#19

ScreenSteps

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.8

Ease of Use

Average: 9.2

9.7

Meets Requirements

Average: 9.2

9.6

Customer Segment Breakdown

Small Business

45%

Mid Market

49%

Enterprise

#20

Slab

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.3

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.2

9.2

Customer Segment Breakdown

Small Business

62%

Mid Market

35%

Enterprise