IT Glue Reviews & Product Details

It’s a great product for documentation and for centralizing passwords. It’s been very helpful, well organized, and easy to use. We use it every day to access passwords, contact emails and phone numbers, asset information, and other documentation.

The automatic password creator also helps us generate passwords that meet high security standards and aren’t repetitive. It works really well for our team, and we don’t have to spend time thinking about what password to set for so many clients. Review collected by and hosted on G2.com.

Sometimes the sync with Autotask or Datto RMM doesn’t fully complete, so the data doesn’t sync as expected. Also, contact information isn’t updated consistently between ITGlue and Autotask, which leads to mismatched details. Review collected by and hosted on G2.com.

The audit trail has been used to good effect for all those challenges where someone decides to change a password everyone needs, but doesn't tell anyone. It helps make people accountable and helps effectively manage tens of thousands of passwords.

We've been synicng all our Microsoft 365 and several other supplier's information to IT Glue to make this a real hub to our MSP business.

Lastl but not least, they started a limited implimentation of AI. It helps to use natural language on all the questions poeple want answers to, but couldn't find before. Review collected by and hosted on G2.com.

One thing that would really help for us would be to support office formats and to be able to edit office files directly. Now you have to convert them to the internal IT Glue format. If you store office documents direcly it makes the workflow too long. Review collected by and hosted on G2.com.

I like how I can search for information globally as well as inside of an organization. I like being able to create custom flexible assets so data structures can be formatted how I expect them to be. I really appreciate the integration into Autotask that makes passwords and documents available from the ticket, or when remoting in through DATTO RMM. The ability to embed or associate passwords/objects together is extremely helpful. I appreciate the visibility of who has access to a password when I look at it and a change log for when it was edited or accessed. Review collected by and hosted on G2.com.

The default assets have some required fields that I do not care about and I am not able to change that requirement. I wish there were more formatting options within the flexible assets to make them group objects together or make them smaller, similar to Autotask's dashboards. Getting specific asset types to appear on the tickets was painful to work through. I also wish I could select a piece of information from one asset to display when selecting it from another asset. IE, the WAN IP from the WAN object on a "Network Details" flexible asset which lists the WAN objects. Review collected by and hosted on G2.com.

I love how IT Glue allows me to store everything from passwords and documentation to vendor information in one central place, making it easy to relate all of this information together. It really solves the problem of keeping things organized and prevents the chaos of having information scattered across Word documents, Excel spreadsheets, and various papers. Additionally, IT Glue's ability to integrate with other managed service products like Scalepad, Ninja One, and Halo PSA is fantastic, as it consolidates all of our client information into a single location, and I really enjoy having a single pane of glass for all our data through our Halo PSA system. Also, while the initial setup was a bit complex due to IT Glue's comprehensive features, it was well worth it because the system became quite intuitive and an integral part of our business. Review collected by and hosted on G2.com.

Setting up IT Glue was a bit complex at first because there's a lot to it. We had to get over the first bumps before it started to become intuitive. Needing to use the university for a lot of training was part of the initial process. Review collected by and hosted on G2.com.

IT Glue is the gold standard for IT documentation and completely transforms how a service desk operates. Its strongest feature is the relationship mapping engine—the ability to seamlessly link configurations, SOPs, passwords, and user contacts together means that technical context travels with the engineer. When a server goes down, the dependencies and recovery procedures are instantly visible.

Furthermore, its deep integration with the broader ecosystem (especially seamless two-way syncing with PSA and RMM platforms) ensures our documentation remains accurate without manual double-entry. The built-in password vault is enterprise-grade, offering granular role-based access controls and an unalterable audit trail that provides complete accountability. Review collected by and hosted on G2.com.

Because IT Glue is such a comprehensive and structured platform, the initial setup and data migration require a deliberate strategy. Establishing documentation standards, configuring the granular permissions model, and maintaining strict "documentation hygiene" takes discipline. If you don't enforce structured data entry early on, the environment can become cluttered as it scales, though this is more of an operational challenge than a software flaw. Review collected by and hosted on G2.com.

They just added a flyout for passwords that pulls them over the page you're on, which is nice. Review collected by and hosted on G2.com.

There's definitely a stagnation that only recently has seen some lift in ITGlue, detailswise. They need to make adjustments to small aspects of the interface such as tooltips that pop over important buttons, but they dont and there's no route to complain to them about it anymore. Review collected by and hosted on G2.com.

IT Glue has been especially useful for organizing technical knowledge in a way that stays accessible across the entire support team. The relationship mapping between configurations, passwords, contacts, and procedures helps reduce time spent hunting for information during urgent issues. We also like how flexible the documentation structure is because it allows each client environment to be documented differently without losing consistency. Search functionality and integrations with PSA/RMM platforms also make daily workflows smoother. Review collected by and hosted on G2.com.

Some sections of the interface can feel cluttered when managing large client environments with a high volume of assets and documentation. Permission granularity could also be improved in certain scenarios where more detailed access separation would be helpful. We have also noticed occasional delays when loading larger documentation sets or switching between heavily populated organizations. Review collected by and hosted on G2.com.

I like that IT Glue puts our client documentation and passwords in one place, so my team knows where to find client information. The password vault is my favorite part: client credentials are stored securely and easy for the team to find, which saves us a lot of time. I also use it to create SOWs because the client information we need is already there. Connecting IT Glue with Datto RMM helps keep client device information and documentation tied together. Getting set up was simple and quick. Review collected by and hosted on G2.com.

I’d like IT Glue to add passkey support to the password vault so I can store and manage passkeys alongside regular passwords. A better browser extension for quickly pulling up and filling credentials from the vault would also make day-to-day work smoother. Review collected by and hosted on G2.com.

The integrations with KaseyaOne and other Kaseya products have only gotten better. Love the Datto BCDR and Datto RMM integrations in particular - such a time saver! There is now password complexity checking which lets us know when passwords may not be up to snuff. We're also using scheduled password rotations. Coupled with NetworkGlue, this remains an incredibly powerful documentation tool. Review collected by and hosted on G2.com.

I'd like to see more improvement to the auto documentation tool. It is basic and certainly works, but I think it could be more powerful with feature parity of something like Whale or Scribe. Keep doing the masterclasses! There are always new features and ways to improve your workflows, these free webinars are valuable even if you're a veteran of ITGlue. Review collected by and hosted on G2.com.

IT Glue provides a centralized and organized documentation platform that makes it easy to quickly locate passwords, configurations, network information, procedures, and client documentation. The integrations with PSA/RMM platforms help streamline workflows, and the search functionality makes day-to-day support much more efficient. It has significantly improved documentation consistency and technician collaboration across environments. Review collected by and hosted on G2.com.

The platform can occasionally feel slow when navigating larger documentation sets, and some areas of the interface could be more modern and streamlined. Certain administrative tasks and permission settings can also be more complex than expected. Reporting and customization options are good overall, but there is still room for improvement in flexibility and performance. Review collected by and hosted on G2.com.