IT Glue Reviews & Product Details

It keeps everything in one place so I’m not digging through old folders or spreadsheets for passwords and SOPs. The search is fast, and the fact that it links everything together saves me a ton of time when I'm trying to get stuff done. Review collected by and hosted on G2.com.

Sometimes the search pulls up too much irrelevant stuff if you don't use exact keywords. It can be annoying when you're in a rush and have to sift through old versions of docs to find the current one. The notification system is also a bit of a mess. Review collected by and hosted on G2.com.

I use IT Glue for storing all documentation related to client organizations, as well as for password management and rotation, which is really helpful. I love using the phone app 'Fusion' to access passwords quickly when I'm on-site at client organizations. I enjoy the ease of use and integration of IT Glue, especially the integrations between Datto RMM and IT Glue. The initial setup was simple, and IT Glue is only as good as the data we input. I find the overall functionality meets our needs well. Review collected by and hosted on G2.com.

The phone application 'IT Glue' could use some revamping. If I close the phone application for more than a day, I am forced to reauthenticate each time the app opens. It would be 10x better if the app utilized face recognition after the initial login. Review collected by and hosted on G2.com.

I find IT Glue pretty convenient and easy to use with its intuitively structured design. I primarily use it for MSP customer management, especially for password management, and it helps in keeping a central location for my customers' data. When I create documents directly in IT Glue, they are formatted nicely and presented easily. Review collected by and hosted on G2.com.

Uploading documentation can be a bit weird with formatting. When I create documents natively in IT Glue, they're formatted nicely and presented easily, but if I upload them, they just sit in a folder and can be downloaded. Review collected by and hosted on G2.com.

I like that IT Glue centralizes documentation and makes it easy to find and reference information. I also appreciate the amount and type of information we can store and track along with the documentation for SOPs. It's easy to create and edit documentation and see the change history to the documents. The initial setup was fairly simple with the onboarding service. Review collected by and hosted on G2.com.

The password management feature isn’t as robust as dedicated password managers and I’d like to see improvements in this area. Review collected by and hosted on G2.com.

IT Glue has significantly improved the way we document and share information within our team. By keeping everything—such as client credentials, network diagrams, and procedures—in a single location, it has become much simpler to quickly locate what we need. The integrations with Datto RMM and Autotask are also a real time-saver, as they connect devices and tickets directly to our documentation. Review collected by and hosted on G2.com.

The main drawback is that the initial setup requires some effort to configure properly. However, after everything is set up, it becomes a significant time-saver. Review collected by and hosted on G2.com.

IT Glue keeps everything in one place — credentials, client info, network diagrams, and SOPs are easy to find and update. The folder structure and relationship mapping make documentation logical and fast to navigate, especially when jumping between multiple clients. The search is quick, and integrations with PSA and RMM tools save a lot of double-entry. It’s reliable, well-designed, and genuinely improves technician efficiency day to day. Review collected by and hosted on G2.com.

Sometimes the interface feels a bit slow when loading large client data sets, and the permissions model can be tricky to fine-tune for different roles. The password manager works well, but the browser extension could be smoother. Small things, but overall nothing that stops it from being one of the most useful tools in our MSP stack. Review collected by and hosted on G2.com.

What I like best about IT Glue is that it has helped and assisted me with documentation both professionally and personally. It is user friendly and easy to work with. I use it all the time both professionally and personally when it comes to my work. It comes with many features that are easy to integrate into your workflow and implement new documentations. Their customer support is always there to assist you should you hit any snags. Review collected by and hosted on G2.com.

What I dislike about IT Glue is that if a user is not tech savvy, it can be quite tricky to use and work with in the beginning. Review collected by and hosted on G2.com.

IT Glue has been an absolute game-changer for our team! The platform is incredibly user-friendly, making it so easy to store, organize, and access all of our IT documentation in one place. From quick logins and browser extensions to seamless integrations, every feature works together to simplify our daily workflow. I especially appreciate the advanced search and powerful automation tools—they make finding information and managing routine tasks a breeze.

Setup was straightforward, and our organization adopted IT Glue quickly thanks to its intuitive interface and helpful onboarding resources. Security is top-notch, with strong access controls and version history that gives everyone peace of mind. Over time, it’s helped us reduce wasted hours looking for information and ensured our documentation is always up to date.

I highly recommend IT Glue to any IT team looking for an easy-to-use and reliable documentation solution. Review collected by and hosted on G2.com.

After using it for two years, I have not experienced any issues. Review collected by and hosted on G2.com.

I think it’s a great place to store any documentation you might need to come back to later, whether it’s for you or anyone else on your team. I also like that it can be updated easily, and I love that it’s integrated. Review collected by and hosted on G2.com.

It can feel a bit tedious to use, and the platform isn’t especially user-friendly compared with other software. Review collected by and hosted on G2.com.

What I like best about IT Glue is how it centralizes and organizes all documentation in one secure, easily accessible platform. It saves a huge amount of time when troubleshooting or onboarding new technicians, because all client configurations, passwords, and procedures are standardized and linked together. I also appreciate its integrations with tools like PSA and RMM systems — that really streamlines daily workflows and reduces duplication of effort. Overall, IT Glue helps improve consistency, accuracy, and efficiency across IT operations. Review collected by and hosted on G2.com.

One thing I dislike about IT Glue is that the search function can sometimes feel a bit limited — if documentation isn’t tagged consistently, it can take extra effort to find specific items. However, I understand that this mostly depends on how the organization manages its documentation standards, so maintaining proper structure and naming conventions usually solves that. Review collected by and hosted on G2.com.