Document360 Reviews & Product Details

It is an easy to use platform with WYSIWYG editors. We use Document 360 daily to update the Xponent knowledge base. Whenever we encounter any issues or require support for changes, we receive it as quickly as possible. Special thanks to the customer success team for that. It is really easy to integrate and use, you have all the different types of configurations available to use to implement and make the (CX) customer experience better. One important thing Document 360 is always ready to adopt new features that customer need. That is the main reason we migrated our knowledge from confluence to here.

Our customers are really happy by using the Eddy AI to find out the feature details. Soon, we are gonna enable the chatbot also. Analytics helps us to understand customers journey on the knowledge base. Review collected by and hosted on G2.com.

Right now I really do not have a list of features that Document 360 really does not support, We have already requested those required features and many of them are included in recent releases. Also some of them are in progress and backlog. Review collected by and hosted on G2.com.

I find Document360 invaluable for our complete documentation of software products. I like the user interface because it's very easy to use, and no in-depth training is needed. Even newcomers can learn quickly. The customer support is excellent, which I really appreciate. I also enjoy the easy publishing of documents—it's just one click to publish our content. The initial setup was very smooth and easy, and their team helped a lot with the complete setup. Review collected by and hosted on G2.com.

Copying multiple sections in one go and long documents lag should be improved. Review collected by and hosted on G2.com.

I love how Document360 makes it easy to publish documents to a variety of customers, saving me time. The cloud tool allows for easy modifications and publishing is smooth and efficient. I can publish and undo the publishing with just one click, and it provides options to select the audience type. The initial setup was an easy and smooth process, and I really appreciate the very good customer support of Document360. Review collected by and hosted on G2.com.

Concurrent editing and multi copy feature is missing. Review collected by and hosted on G2.com.

I love the AI search functionality in Document360, as it helps connect content swiftly and in a readable fashion. It allows me to stay on the homepage and get exactly what's required. Document360 helps our teams get the information they need faster and more effectively. The team can also connect products together, improving the service we offer to our clients. Additionally, I found the initial setup to be okay, with the team being very helpful. Review collected by and hosted on G2.com.

Some of the aesthetic features could be improved. It doesn't always look very attractive and there are no easy tools to sort that. Review collected by and hosted on G2.com.

The user-friendly interface and robust article editor are excellent. It makes creating, organizing, and updating documentation significantly faster than our previous method. I especially appreciate the version control and rollback functionality, which gives us confidence in managing changes. The ability to create private portals/documentation sites for internal teams while maintaining a separate public-facing site is a huge benefit for controlling access and ensuring data security. Review collected by and hosted on G2.com.

While the core features are great, the search functionality could be improved to be more intelligent and forgiving of typos or natural language queries. I also find the advanced customization of the portal's design/CSS to be a bit cumbersome for non-developers. A more intuitive way to integrate with some of our other key tools (like specific CRM/Service Desk software) would also be beneficial. Review collected by and hosted on G2.com.

I use Document360 for maintaining User guides, and I love how user-friendly the UI is. It's easy to use and has version control, which really helps to scale the document. I also appreciate the easy formatting use, which allows for page-by-page management and controlled access. Review collected by and hosted on G2.com.

Pricing is high as we are a startup company. Some packages should be there. It's a bit complex when a person starts using it as a new user. Articles' wise pricing, small team discounts, as after 6 or 10 users it gets more costly. The initial setup was a bit complex. Review collected by and hosted on G2.com.

I really like how easy it was for me to start using Document360. The initial setup was a breeze, and we managed to set everything up in under an hour. The pricing is really great too. I use Document360's chatbot feature to help my users get information they need on my website from the AI assistant, which takes a lot of load off our support team. Our customer support team has found the AI assistant most helpful. Review collected by and hosted on G2.com.

Not much, honestly! The one thing that could be improved is the UI on the admin side, but honestly it's already pretty good! Review collected by and hosted on G2.com.

Updates are nearly instant, and it’s easy to add new pages. The version control is helpful for seeing who made edits and tracking changes. Onboarding was smooth and straightforward. Review collected by and hosted on G2.com.

Pricing is unclear and cumbersome. There are tiers, but within each tier there are also add-ons, which makes it hard to understand what you’re actually getting. Some things make sense to be paywalled, like advanced AI features, but something like a user limit shouldn’t be. Additionally, it comes up all the time that something is restricted or locked behind another tier or add-on. Overall, it feels cheap, like they’re always trying to squeeze more out of you. Review collected by and hosted on G2.com.

I like that the support team at Document360 is very responsive. They are quick to respond and help me solve many questions I have immediately. This ensures that I don't have any blockers and I can continue using the product seamlessly. It was really easy to onboard our entire technical writing team and support engineers, which made the initial setup of Document360 convenient. Review collected by and hosted on G2.com.

AI features could be improved further. The editor could be more modern and support other AI-integrated workflows like auto-updating screenshots, etc. Review collected by and hosted on G2.com.

I like how Document360 is simple to use, allowing even novices to utilize it at a professional level. I enjoy being able to create and work with articles effortlessly, along with utilizing various subcategories. The language translation feature is extremely helpful, and being able to address ADA standards is appreciated. Review collected by and hosted on G2.com.

I think Document360 could be better at adding things like videos and being more adaptable with the links that you can have. You currently have those, but it's not as smooth as it could be. Review collected by and hosted on G2.com.