Guru Reviews & Product Details

The best thing I like about the GURU AI is the Custom Roles and Permissions that allows me to create Custom roles for the users of the our teams and with that i can assign specific role to the user and i can specifically decide what user can access what module and can do any specific operations or not. Review collected by and hosted on G2.com.

In the GURU AI the Responses from the Customer Support are mostly from the AI bots so there is need of the human agents who can assist us in the better way. Review collected by and hosted on G2.com.

The Most thing I like in the GURU is the Content Assist AI feature that allows me to create custom assist action for any particular task with the dedicated context from the knowledge base, so with that i have automated some tasks and it directly provides results and answer in the browser extension integration in Card format. Review collected by and hosted on G2.com.

In the GURU options in the creating custom assist action are too basic so there is need of adding more customization and control in it, so that i can automate more specific tasks. Review collected by and hosted on G2.com.

In the GURU.AI I like most feature is the AI Source Verification that automatically verifies the information from the connected sources. And Also it ensures that the our knowledge base keep up to date with the latest information and it also auto archive the outdated information. Review collected by and hosted on G2.com.

In the GURU there should be more control on the permissions of the users, so we can control user more on the based on the roles of the users. Review collected by and hosted on G2.com.

The absolute best thing about Guru is how it eliminates the "shoulder-tapping" culture by creating a single, verified source of truth that lives where we actually work. I love that the Trust Score system. Seeing that 100% verified status on our Customer Support cards gives our team total confidence that the playbooks we're following, like our "Root Cause Analysis" or "Live Chat" procedures are up to date. The browser extension is a game changer for our support reps because it surfaces knowledge cards instantly without them having to leave the customer conversation to dig through a messy Google Drive or Slack history. Review collected by and hosted on G2.com.

I would love to see a more intuitive way to bulk-update verified statuses for entire folders instead of having to click through cards individually when a major product update happens. Review collected by and hosted on G2.com.

Guru is its clean, modern interface and smooth user experience everything feel well organized and easy to navigate, so you don't waste time to figuring things out. its fast, responsive and gives a premium feel to user. overall style simplicity and performance perfectly - which makes using Guru enjoyable and hassle free Review collected by and hosted on G2.com.

What I dislike about Guru is that sometimes a few features could be more customizable and detailed. While the interface is clean and simple, advanced options or deeper settings would make it even more powerful for experienced users. Also, adding more integrations and improving occasional loading speed in certain sections could enhance the overall experience. Review collected by and hosted on G2.com.

What I like most about Guru is how it makes knowledge sharing simple and structured. It ensures important information is always easy to find up to date. The verification feature adds confidence in the content we rely on daily. Its clean and user-friendly interface improves the overall experience. It truly enhances team communication and collaboration. Review collected by and hosted on G2.com.

Guru could offer more flexibility in organizing and categorizing large volumes of content. Sometimes advanced search options could be more precise. Additional customization in formatting and layouts would be beneficial. More detailed analytics on content engagement would add value. A few UI refinements could further improve navigation. Review collected by and hosted on G2.com.

Guru stands out for its simplicity and ease of access to verified information. It helps keep important knowledge organized in a structured way. The real-time updates ensure everyone is aligned with the latest information. I also like how quickly I can search and find what I need. It truly supports smoother team collaboration. Review collected by and hosted on G2.com.

Guru could improve its user interface by making navigation more intuitive for new users. Sometimes the content categorization can be refined further. More customization options for dashboards and views would enhance usability. Advanced reporting features would also provide better insights. Small performance improvements could make the experience even smoother. Review collected by and hosted on G2.com.

Guru makes it incredibly easy to access the right information at the right time. I appreciate how it centralizes knowledge and keeps everything well organized. The content verification feature builds trust in the information shared. Its integration with daily tools makes it seamless to use. Overall, it saves time and improves team coordination. Review collected by and hosted on G2.com.

Guru could improve its content structuring options for large and growing teams Sometimes managing a high volume of cards can feel slightly overwhelming. More advanced filtering and tagging options would be helpful. Enhanced customization in design and layout could improve readability. Performance optimization for larger dataset would also be beneficial. Review collected by and hosted on G2.com.

What I like most about Guru is how it keeps all important knowledge organized and easily accessible. It reduces the time spent searching for information across different platforms. The verification feature ensures the content stays accurate and trustworthy. I also like how seamlessly it integrates into daily workflows. Overall, it improves team collaboration and transparency. Review collected by and hosted on G2.com.

Guru could improve its customization options for structuring content more flexibly. Sometimes navigation through large knowledge bases can feel slightly overwhelming. More advanced analytics on content usage would be helpful. Enhancing performance speed in large workspaces could also improve user experience. A more intuitive content hierarchy would make it even better. Review collected by and hosted on G2.com.

Guru’s biggest strength is how it delivers the right information exactly when and where you need it. Whenever we have a question, we can quickly check Guru and find reliable answers. It keeps everything lightweight, user‑friendly, and easy to search.

With the new feature that allows us to ask Guru questions directly, getting detailed information has become even easier. It’s incredibly useful for travel workflows, policy updates, and saving supplier information. Overall, it’s a great tool that makes our work faster and more efficient. Review collected by and hosted on G2.com.

Guru is a great tool, but there are a few areas where it can feel limited. Sometimes the options and search results don’t always bring up the most relevant cards, especially when content isn’t tagged properly or when there are many similar cards. For more detailed or long‑form documentation, Guru’s card format can also feel a bit restrictive compared to tools like Confluence or Notion.

Guru works best when everyone on the team is consistent about updating and verifying cards. When some teammates don’t maintain their information, it affects the overall accuracy and usefulness for everyone. Review collected by and hosted on G2.com.