Helpjuice Reviews & Product Details

The biggest improvement with HelpJuice was our Knowledgemanagement. I believe we startet around 2020 with deciding on a Tool and we decided for HelpJuice.

Since we are using it its growing steadily not only for the IT Support Teams but for every other Team aswell.

If we encounter any problems or have ideas for customization it takes no time to reach Customer Support or Emil writes himself.

Implementation was a breeze and could be done by everyone.

The usage is self-explanatory.

We integrated it with our Multi Factor Authentication and the setup was as easy is HelpJuices usage.

HelpJuice gets used everyday in my team and i can recommend it to anyone - Knowledge Starters or Experts Review collected by and hosted on G2.com.

If i had to find a thing that i or my team doesnt like id have to think quiet deep and nothing really comes to mind.

Pricing is fair and great so is the support.

The system isnt riggid and you can change everythin gyou want for youself in frontend. Review collected by and hosted on G2.com.

We use Helpjuice to educate our staff on critical in-house guides and procedures. Their AI chatbot is surprisingly accurate, and adding new articles is quick and easy. Their support has helped us configure things even when it sometimes means they miss out on an up-sell.

As a help desk agent, I send links to articles on a near daily basis, making it quicker and more reliable to answer repeat questions. Review collected by and hosted on G2.com.

Sometimes the embedded version of Helpjuice doesn't render links properly, but we found an easy workaround by telling links to never open in a new tab. Review collected by and hosted on G2.com.

Our experience with using Help Juice has beyond exceeded our expectations and our goal for our budget! As someone working in the software industry myself I can tell you they are knocking it out of the park compared to other knowledge base softwares I have tried.

Their support team is fast and responsive, they help us customizate our front-end to match our branding and allow me to customize elements of the back-end HTML, CSS, Javascript. We've seen them grow and develop new features and optimize their database and infrastructure a lot in just the past year so that gives me a lot of confidence to stay with them long-term! Review collected by and hosted on G2.com.

Downsides is we don't have total control over the back-end/front-end scripts but we can still accomplish a lot with what is available for us to see. Some of the AI and API features need a little work but are in constant development. Review collected by and hosted on G2.com.

HelpJuice has proven to be an invaluable tool for managing and optimizing knowledge bases within organizations. Its intuitive interface and robust customization options make it easy to structure and access information, whether for a small team or a large company.

One of its standout features is the ability to create and organize content through tables of contents, accordions, and tabs, allowing for a clean and intuitive design. The search functionality is notably efficient, quickly connecting users with the information they need. Additionally, the analytical tools provide valuable data on article performance and user interactions, helping teams continuously improve their content.

However, although its flexibility is a strength, some advanced customizations may require additional support or technical expertise. It would also be ideal to have more native integrations with popular tools to further optimize workflows.

Overall, HelpJuice is an excellent choice for organizations looking to improve their knowledge management processes, especially for teams focused on providing seamless access to information and support for agents. Review collected by and hosted on G2.com.

Perhaps it would be good if some options from the dashboard could be improved, such as:

1. Having data on broken links.

2. That feedback can be downloaded as data.

3. Perhaps improving the like and dislike feature to have more specific data. Review collected by and hosted on G2.com.

We use Helpjuice every day for documentation for users of our platform. It's so easy to use and to integrate. The implementation and learning are very simple. The diversity of all the functionalities makes our documentation much easier for our users. The support team responds very quickly to all my questions. Review collected by and hosted on G2.com.

Our documentation is currently only in French and some terms in Helpjuice can't yet be translated for our user's visual, we would have liked them all to be in French. The summary view doesn't open the accordions, so customers have to click on Expand to access these parts of the documentation. The terms Expand and Close are not translated. Review collected by and hosted on G2.com.

- convenient dashboard for managing various writing activities

- version control

- draft version for editing (without publishing the article)/unpublishing and saving as draft

- easy category creation/moving between categories

- easy formating, headings etc.

- good looking UI

- in-built image editing tool for quick edits ( I use more professional one, but it's nice to have this one for smaller editing, especially when reviewing colleague's articles).

- sending for Review features

- great and quick support, the Support team is amazing! Review collected by and hosted on G2.com.

a couple of features would be nice to add or minor changes to make (filtering in the To Review section, copying tables (not using the source formating), improvingTable of contet layout) Review collected by and hosted on G2.com.

I really appreciate the responsiveness and support whenever I reach out. The vigilant communication and clear instructions in all cases are highly commendable. However, I noticed that the first auto-reply message could use some adjustment. Since I live in the Pacific time zone, it’s clear that the support team often replies based on US/Europe time zones. Instead of saying, "We typically reply in a few minutes," it might be better to say, "We typically reply in a few minutes, but it may take up to 24 hours." This small change could help set more realistic expectations. Review collected by and hosted on G2.com.

Some techincal/UX improvements are needed.

1) Translations for categories and article titles need to appear when switching locales. Right now, I have to copy-paste content into Google Translate to figure out what it is and where it's located because the titles aren’t translated. It would be helpful if English translation would appear per non-English content.

2) Locale switch UX needs improvement. The sidebar only shows 8 locales, and the rest appear under a three-dot menu. When I try to move the cursor to click the flags under the menu, the flags disappear, making it very difficult to switch locales. This issue needs to be addressed for smoother navigation. Review collected by and hosted on G2.com.

Helpjuice has all the editing features I need to create documentation that is easy to read. The user end is fully customizable (by Helpjuice and/or by yourself if you have some programming knowledge), so it matches our branding layout. Its API also makes it possible to search knowledge articles from within another program.

But what I find most important is their excellent Support department. Quick to reply and always helpful. So much better than with some other programs, it makes all the difference. Importing articles from our old knowledge base also went very smoothly. Review collected by and hosted on G2.com.

As is always the case with any product, Helpjuice is not perfect. The new editor that was introduced a while ago has a code view editor that is really hard to use compared to the old one, but you do need it every now and then to change buggy formatting. You can add anchors to sections in articles, but doing this is quite complicated (create a table of contents for the article, copy the link from there, and then remove the ToC again) and it contains section numbering so if you add a section above the number is off and the anchor doesn't work anymore.

But its downsides are limited to relatively minor things like this. And Helpjuice has a feedback platform where you can propose changes, and these are actually picked up as well. Review collected by and hosted on G2.com.

Helpjuice is very easy to use from the onset, with minimal training needed to get started. Our team is a mix of very-tech-phobic and moderately-tech-savvy folks, and everyone has been able to get articles listed, edited, organized hierarchically, and published immediately. It is quite impressive how intuitive the system is to use. It is worth mentioning that part of this is due to clever UI design. There's a sweet spot between clutter and too much white space/hidden features that require random hovering, and Helpjuice has found it.

Re: onboarding, the Helpjuice team is readily available to migrate data, and they're always willing to answer questions via email, training sessions, and chat.

Since we are using Helpjuice to manage all of the internal training, decision trees, checklists, etc., we're going to be using the program daily (and multiple times daily) all year round. The content needs to be organized intuitively so our staff can help themselves as we scale up. In addition to having an easy-to-use hierarchical system of organization, the AI search functions are incredibly helpful as we cross-link articles. I have not had the chance to use usage analytics yet, but I know this will be valuable as we iterate the information included in our knowledge base. Review collected by and hosted on G2.com.

The comment notification emails can't be archived separately, which means that sometimes things can get lost if you have a lot of edits from a single commenter across different articles.

I think a "suggestion mode" editing function would be really useful since we have several team members writing and editing any given article. Review collected by and hosted on G2.com.

Extremely easy to use. The display result of the articles really look good on the reader end. Creating new article is really easy Review collected by and hosted on G2.com.

Not sure if it is me, but I can not login into HelpJuice in my Work PC from Chrome. So, I have to use Edge and I really do not like edge. Review collected by and hosted on G2.com.