Helpjuice Reviews & Product Details

We completed some extensive research into Help File Management Systems and following demos, pricing proposals and deep dive functionality assessment, we found that HelpJuice stood out above and beyond any of the other products we had seen.

Whilst making our decision, the team were very supportive, assisted in making our trial version look clean and in line with our company branding, and were patient whilst we tested the features available,

Although we are still in implementation phase of the system, the logical interface and the functionality available, especially automatic translation, is going to support our business and our Clients. Review collected by and hosted on G2.com.

At the moment, we have no 'dislikes' of the product. The ability to translate a glossary was identified during our assessment as a requirement, and the team have already confirmed it is something they are investigating for implementation. Review collected by and hosted on G2.com.

There are many things that makes Helpjuice stand out.

First off, it is extremely versatile and flexible, with loads of customization options. You get direct access to the CSS, HTML and PHP files which gives a programmer a myriad of possibilites. And if you need a feature, function or design change that you either cannot make yourself in the platform global code editor, you can for a small fee have their customization team make it for you.

Secondly, the pricing is simple to understand. You get basically every feature in every plan, and only have to choose how many logged in users you need. Compared to other KB SaaS platforms their pricing is very reasonable.

Last thing I want to emphasise is their support team. The few times we needed to conatct their support team we've had the best support experience. They're fast, professional and focused on solutions. Review collected by and hosted on G2.com.

Even though the article editor is super capable and useful for experiences users, some of our authors who aren't as tech savvy think it's a bit too complex.

If Helpuice adds a "simple mode" in the editor with fewer options and a floating toolbox feature (eg like getoutline.com) the product would be a 10/10. Review collected by and hosted on G2.com.

The backend is incredibly user-friendly, which made setting up our knowledge base quick and stress-free. It has massively reduced the number of support queries we get. Their layout, storage options, and training resources are excellent. What really stands out is the ongoing support-even after signing up, their team regularly checks in with helpful tips and updates. Review collected by and hosted on G2.com.

Honestly, there's very little to fault. If I had to pick something, maybe the customisation options could be even more flexible visually, but that's really minor compared to the overall value and support they provide. Review collected by and hosted on G2.com.

I’ve been using Helpjuice for a while now, first as an end-user and after that as an administrator, and overall, I’m really happy with it. One of the biggest advantages for me is how easy and intuitive it is to use. The text-based editor makes writing and formatting articles effortless, which is a huge plus when trying to keep a knowledge base well-structured and up to date. Unlike some other platforms I’ve tried, Helpjuice keeps things simple without sacrificing functionality.

Another feature I appreciate is the multiple user levels, which allow for better collaboration within a team. Being able to set roles and permissions ensures that the right people have access to the right content without unnecessary complications. The search functionality is also impressive—it’s fast and accurate, making it easy to find information quickly.

Onboarding different collaborators is easy and it helps to manage the knowledge base with the whole team.

Overall, Helpjuice is a solid knowledge base solution that makes documentation and collaboration easy. Review collected by and hosted on G2.com.

That said, I do wish the frontend customization allowed for even more detailed control. While there are customization options, I’d love the ability to fine-tune every little aspect to match specific needs. :-) Review collected by and hosted on G2.com.

I love the large variety of customizations that I can make or can get help making. This is a great platform to host your own site and they are very forward thinking and try to add new features constantly. I'm loving the AI! Review collected by and hosted on G2.com.

Sometimes things that seem like they should be easy to customize myself are not available to customize and I have to reach out for expert customization. They are very quick to help though whenever I need something. Review collected by and hosted on G2.com.

The biggest improvement with HelpJuice was our Knowledgemanagement. I believe we startet around 2020 with deciding on a Tool and we decided for HelpJuice.

Since we are using it its growing steadily not only for the IT Support Teams but for every other Team aswell.

If we encounter any problems or have ideas for customization it takes no time to reach Customer Support or Emil writes himself.

Implementation was a breeze and could be done by everyone.

The usage is self-explanatory.

We integrated it with our Multi Factor Authentication and the setup was as easy is HelpJuices usage.

HelpJuice gets used everyday in my team and i can recommend it to anyone - Knowledge Starters or Experts Review collected by and hosted on G2.com.

If i had to find a thing that i or my team doesnt like id have to think quiet deep and nothing really comes to mind.

Pricing is fair and great so is the support.

The system isnt riggid and you can change everythin gyou want for youself in frontend. Review collected by and hosted on G2.com.

I can customize it to my liking and they have a very friendly and efficient support team. Review collected by and hosted on G2.com.

There are some problems that cannot be solved because they are not part of the KB. For example: adding tab headers and accordions to the table of contents. Review collected by and hosted on G2.com.

We were completely new to using a tool like Helpjuice for the development of a collaborative knowledge-base for our work in higher education. In addition, it felt like our customization and style needs we different than a typical customer or employee knowledge-base. The Helpjuice team was wonderful at listening to our unique needs and helping us tailor our customization, ease of access, and article styles to our particular goals and uses. With the help of their support team were able to customize and setup our knowledge-base in relatively short order, integrate our resources and user materials, and make all resources accessible to our users in a timely way. We are confident our collaborative team will find accessing our resources to be as clear and easy as our setup. We look forward to launching and sharing more in the future. Review collected by and hosted on G2.com.

Some of their resources are less clear for someone who is new to setting up a knowledge-base, but their team is always willing to help. You cannot preview customization before it is complete to be sure you have accomplished all you need, and it all looks as you expect. Again, this might be more of an issue to users new to this kind of work. Their team has been wonderful to work with in further refining to meet our needs. Review collected by and hosted on G2.com.

We use Helpjuice to educate our staff on critical in-house guides and procedures. Their AI chatbot is surprisingly accurate, and adding new articles is quick and easy. Their support has helped us configure things even when it sometimes means they miss out on an up-sell.

As a help desk agent, I send links to articles on a near daily basis, making it quicker and more reliable to answer repeat questions. Review collected by and hosted on G2.com.

Sometimes the embedded version of Helpjuice doesn't render links properly, but we found an easy workaround by telling links to never open in a new tab. Review collected by and hosted on G2.com.

We've had a great experience using this KB tool! The customer support team is fast and responsive, always ready to assist with customization requests or feature inquiries. The platform is user-friendly, and their regular updates consistently bring valuable improvements for both content managers and end users. Highly recommend! Review collected by and hosted on G2.com.

The tool is very easy to use, making it accessible for both new and experienced users. The regular feature updates are always exciting and valuable—especially for content managers and end users alike. While there’s a growing list of capabilities, including new AI-powered tools like AI Swifty, there’s still room to further enhance existing features to maximize their full potential. I'm confident that with their responsive support team and continued innovation, the tool will only keep getting better. Review collected by and hosted on G2.com.