Helpjuice Features
What are the features of Helpjuice?
Knowledge Pages
- Templates
- In-Content Feedback
- Comments
- Versioning and Version History
- Decision Trees
- Duplicate Detection
- Content Editor
Knowledge Dissemination
- Page Analytics
- Permissions
- Knowledge Sharing
- Notifications
- Advanced Search
- Organization
- Other Integrations
- Knowledge Integrations
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Helpjuice Categories on G2
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Self-Service Experience
Knowledge Base | As reported in 61 Helpjuice reviews. Provides a repository of information that can be used by those seeking support. | 95% (Based on 61 reviews) | |
Searchable Articles | As reported in 61 Helpjuice reviews. Makes articles in the knowledge base searchable on the web. | 89% (Based on 61 reviews) | |
Community Forums | Enables users to engage with other users to solve common issues. 57 reviewers of Helpjuice have provided feedback on this feature. | 74% (Based on 57 reviews) | |
Mobile Optimization | Based on 53 Helpjuice reviews. Optimizes the customer self-service experience on mobile devices | 84% (Based on 53 reviews) | |
Personalization | Based on 50 Helpjuice reviews. Gives the user targeted, personalized results based on their activity or preferences | 87% (Based on 50 reviews) |
Self-Service Platform
Branding | Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc. 56 reviewers of Helpjuice have provided feedback on this feature. | 93% (Based on 56 reviews) | |
Automation | Automates some or all operation related tasks 52 reviewers of Helpjuice have provided feedback on this feature. | 82% (Based on 52 reviews) | |
Artificial Intelligence | Utilizes artificial intelligence to improve workflows or customer experiences 53 reviewers of Helpjuice have provided feedback on this feature. | 75% (Based on 53 reviews) | |
Integrations | Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools 53 reviewers of Helpjuice have provided feedback on this feature. | 79% (Based on 53 reviews) |
Administration
Database Management | Based on 45 Helpjuice reviews. Administrators can access and organize data related to incidents, requests, and changes to produce reports or make data more navigable. | 86% (Based on 45 reviews) | |
Data Workflows | Operationalizes data delivery workflows to easily scale repeatable preparation needs This feature was mentioned in 44 Helpjuice reviews. | 82% (Based on 44 reviews) | |
Issue Management | Provide workflows to create and escalate issues related to risks and requests 44 reviewers of Helpjuice have provided feedback on this feature. | 83% (Based on 44 reviews) | |
Integrations | Integrates with live chat, chatbots, help desk, or other customer service software This feature was mentioned in 41 Helpjuice reviews. | 82% (Based on 41 reviews) | |
User, Role, and Access Management | As reported in 41 Helpjuice reviews. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. | 87% (Based on 41 reviews) | |
Performance and Reliability | As reported in 42 Helpjuice reviews. Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took | 90% (Based on 42 reviews) |
Compliance
Policies and Controls | As reported in 46 Helpjuice reviews. Ability to control file/folder access by user or group, external sharing permissions, editing policies, device location restrictions, sharing by device, etc. | 84% (Based on 46 reviews) | |
Data Governance | As reported in 44 Helpjuice reviews. Ensures user access management, data lineage, and data encryption | 83% (Based on 44 reviews) | |
Compliance | Deliver standard reports for compliance standards and frameworks such as ISO, SOX, PCI, and HIPAA. This feature was mentioned in 44 Helpjuice reviews. | 82% (Based on 44 reviews) | |
Auditing | As reported in 43 Helpjuice reviews. Perform ad-hoc or ongoing IT audits at different levels of the company. | 79% (Based on 43 reviews) |
Data Security
Risk Data Attributes | Based on 42 Helpjuice reviews. Identify risk data attributes such as description, category, owner, or hierarchy. | 83% (Based on 42 reviews) | |
Data Transport | Protects data with some form of encryption as it leaves your secure or local network. 40 reviewers of Helpjuice have provided feedback on this feature. | 83% (Based on 40 reviews) | |
Access Management | Allows administrators to set user access privileges to permit approved parties to access sensitive data. This feature was mentioned in 41 Helpjuice reviews. | 88% (Based on 41 reviews) |
Knowledge Pages
Templates | Based on 128 Helpjuice reviews. Provides pre-made templates for wiki pages and knowledge articles. | 76% (Based on 128 reviews) | |
In-Content Feedback | Based on 130 Helpjuice reviews. Allows users to leave feedback within a wiki page or knowledge article. | 82% (Based on 130 reviews) | |
Comments | Allows users to comment on wiki pages or knowledge articles. 129 reviewers of Helpjuice have provided feedback on this feature. | 81% (Based on 129 reviews) | |
Versioning and Version History | As reported in 129 Helpjuice reviews. Allows users to see version history and return to previous versions of wiki pages. | 85% (Based on 129 reviews) | |
Decision Trees | Based on 127 Helpjuice reviews. Displays knowledge articles to be arranged in a decision tree. | 80% (Based on 127 reviews) | |
Duplicate Detection | Based on 126 Helpjuice reviews. Detects any creation of already existing knowledge pages and alerts user | 70% (Based on 126 reviews) | |
Content Editor | As reported in 129 Helpjuice reviews. Enables users to create rich knowledge pages with a combination of text, charts, images, video and audio | 83% (Based on 129 reviews) |
Knowledge Dissemination
Page Analytics | As reported in 128 Helpjuice reviews. Provides data on wiki page and knowledge article use. | 83% (Based on 128 reviews) | |
Permissions | Allows administrators to provide permissions and gate pieces of content based on role. 131 reviewers of Helpjuice have provided feedback on this feature. | 89% (Based on 131 reviews) | |
Knowledge Sharing | Offers additional tools that facilitate knowledge sharing and collaboration. This feature was mentioned in 125 Helpjuice reviews. | 88% (Based on 125 reviews) | |
Notifications | As reported in 126 Helpjuice reviews. Notifies users when changes occur. | 82% (Based on 126 reviews) | |
Advanced Search | Offers AI-based search capabilities This feature was mentioned in 126 Helpjuice reviews. | 83% (Based on 126 reviews) | |
Browser Extension | Allows users to capture knowledge from the web This feature was mentioned in 122 Helpjuice reviews. | 74% (Based on 122 reviews) | |
Organization | As reported in 128 Helpjuice reviews. Allows knowledge pages to be organized into sections and subsections as needed | 89% (Based on 128 reviews) | |
Other Integrations | Integrated with other tools to faciliate the sharing of information This feature was mentioned in 122 Helpjuice reviews. | 74% (Based on 122 reviews) | |
Knowledge Integrations | As reported in 122 Helpjuice reviews. Integrates with other knowledge repositories in the business | 76% (Based on 122 reviews) |
Knowledge Management
Knowledge Base | Enables the creation of an internal repository of knowledge articles This feature was mentioned in 43 Helpjuice reviews. | 91% (Based on 43 reviews) | |
Publishing Workflows | As reported in 42 Helpjuice reviews. Provides workflows for writing, editing, approving, and publishing knowledge article content | 86% (Based on 42 reviews) | |
Analytics | Based on 42 Helpjuice reviews. Helps users understand which knowledge articles are working and identifies areas of improvement | 87% (Based on 42 reviews) |
Customer Support
Intelligent Search | As reported in 43 Helpjuice reviews. Offers a search function that auto-suggests the knowledge articles that best fit the agent’s query | 84% (Based on 43 reviews) | |
Suggestions | As reported in 42 Helpjuice reviews. Analyzes customer support tickets or conversations to suggest relevant knowledge articles | 83% (Based on 42 reviews) | |
Decision Trees | Allows for the creation of flowcharts or decision trees that guide agents step-by-step through resolving customer issues 41 reviewers of Helpjuice have provided feedback on this feature. | 83% (Based on 41 reviews) |
Generative AI
AI Text Summarization | Condenses long documents or text into a brief summary. 38 reviewers of Helpjuice have provided feedback on this feature. | 82% (Based on 38 reviews) | |
AI Text Summarization | As reported in 37 Helpjuice reviews. Condenses long documents or text into a brief summary. | 81% (Based on 37 reviews) |
