Yext Reviews & Product Details

The Yext platform is transparent about what's it's doing for every user. I can see what platforms my data is reaching and where the gaps are that i need to fix. I love that it is constantly evolving and getting better as a product and as UX for it's users. I believe it's the best on the market for pages and listings as it has the biggest reach of publishers. Having first access to newer Google and Apple features is also a huge bonus Review collected by and hosted on G2.com.

The support you get through Yext is incredible, however, i have issues with the ticketing system. Although i appreciate it makes every issue streamlined for a quick response, the tickets can be hard to follow and easy to miss updates. It's unclear who is looped into the ticket so i don't know if i have to notify other people or if they are also in the ticket.

As someone who works across multiple clients, I have around 20 different log ins which i use. My dream is to have one central log in where i can access all my clients Review collected by and hosted on G2.com.

The power of the overall suite has allowed location-specific work to achieve greater success for our customers. The flexibility of our Pages instance, for example, allows us to be quite active at supporting the customer locations while also giving benefit to our Brands across the web. Review collected by and hosted on G2.com.

I don't think it's a fault of Yext per se, but our use case is not as conventional as many of the Yext clients as we don't own the locations we support with the platform. These are customer locations, 3rd parties, and this is more of a distributor model so we don't have access to things like Google Business Profiles to really take advantage of the full suite of services.

The reporting can be a bit tricky to manage for end users, but our service team has been great at helping that out. Review collected by and hosted on G2.com.

I like the simplicity of Yext, as it allows me to manage everything in one place instead of using multiple vendors. The help videos Yext provides are really great because they let me solve problems on my own and work independently when I need to. I also appreciate how using Yext helps keep all our Google listings up to date, which is really helpful. The initial setup was pretty easy too, thanks to the assistance of a knowledgeable representative. Review collected by and hosted on G2.com.

Definitely, the help center, I would say. We go through many different project managers with Yext. You guys have a big turnover, I feel like, with it. And we don't always get the answers that we're looking for in a timely way. Sometimes it you know, it's many days or weeks or we have support tickets open for a longer period of time, and you know, we need answers right away. And, sometimes the team just doesn't have the answers for us and that's hard to go back to our ops team and share with them that you know, paying for services and yet sometimes we don't have the right tools to get us what we need. Review collected by and hosted on G2.com.

Yext has transformed the way we manage our business listings. The platform's ability to consolidate all of our listings into one centralized location is a game-changer, saving us time and ensuring consistency across platforms. Their customer service is also great. Every interaction I've had with their team has been helpful, and they are quick to respond. Review collected by and hosted on G2.com.

The platform is very feature-rich, which is part of what makes it so effective. However, this comes with a learning curve. It takes time to get fully comfortable with everything Yext offers. Review collected by and hosted on G2.com.

The best location management tool in the world which makes it possible to distribute local store information to all most important publishers. This tool takes you soo much work out of your hands, you can't imagine to manage your brand in the country or worldwide. Also you're able to create all kinds of automations easily to other tools that need local info real-time or sync your event data from Yext to your website in real-time. Review collected by and hosted on G2.com.

The costs to use this tool are a bit high, especially when you have a lot of retail stores and it will take you resources to manage all details of store constantly. Review collected by and hosted on G2.com.

Yext offers strong analytics reports that let us compare our listings’ growth over the years. I also like being able to build custom reports based on what we need. It’s easy to schedule listing updates and keep an eye on incoming reviews across all of our locations. Since we have 80+ offices, Yext helps us keep our Facebook, Google, and Yelp pages accurate and up to date. Review collected by and hosted on G2.com.

There’s no option to create or manage LinkedIn Pages for different locations. Review collected by and hosted on G2.com.

I like how Yext manages a high volume searches a month on our website, allowing customers to find answers to their questions easily without having to call or chat with us. This makes our website the first point of contact for customers seeking information. The Yext FAQs efficiently solve queries like 'How do I change my address?' or 'How do I dispute a transaction?' I also appreciate the branch locator functionality and its integration with Google, which enhances our visibility and makes our branches more searchable. The interface is user-friendly and it's easy to update information, which was a significant improvement over our previous solution. The initial setup of Yext was incredibly smooth, thanks to a dedicated account manager, development support, and the Hitchhikers guide, which made the process really simple. Review collected by and hosted on G2.com.

The only thing I would say that could be a slight improvement on the search side is a more customizable dashboard for search. The reporting tools are quite tricky sometimes to pull out the information you want on specific searches. And the other thing I've seen on other tools that would be quite good is some form of clustering report, where you can cluster search terms based on topics and then see trends. Review collected by and hosted on G2.com.

I think Yext is really easy to use, and it's nice that it manages other vendors for me. I only have to manage one vendor, which is Yext, instead of worrying about Google, Apple, Waze, Bing, and Yelp individually. I just need to ensure the Yext information is correct from my end, and then I'm good. Yext saves me a lot of time by automatically updating all of my company's online listings and ensuring they have the correct information, like hours and days they're open, menu items, addresses, phone numbers, etc. It's like a centralized way to keep everything up-to-date, and that's really helpful. Whenever something is incorrect, I don't have to worry about contacting Google because Yext handles it on my behalf, thanks to their relationship with them, which is really valuable. Review collected by and hosted on G2.com.

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What I appreciate most about Yext is the centralized governance of location data and reviews. Managing reviews at scale is smooth, and the AI-driven support helps streamline responses while maintaining consistency across markets. Review collected by and hosted on G2.com.

What I dislike about Yext is that some updates and fixes can be slow and require manual follow‑ups via support tickets. Troubleshooting integrations often involves clarifying responsibility boundaries, which can make resolution longer in complex setups. Review collected by and hosted on G2.com.