Best Customer Service Automation Software - Page 3
Customer service automation software is designed to provide AI-driven customer support capabilities to customer service teams to assist with low-level standard work. Low-level tasks like ticket resolutions for password resets, refunds, and technical issues are resolved entirely without human intervention. This capability dramatically increases operational resilience to high-traffic situations since such circumstances will have many duplicate support requests. It also allows customer service agents to improve and leverage their subject matter expertise to resolve more complex requests that can require in-depth policy knowledge and cross-team collaboration skills.
These products are powered by the same technology behind intelligent virtual assistants and support help desk services through self-learning chatbots, intelligent routing to agents, troubleshooting guidance, and automating ticket resolutions. They have the ability to become smarter and improve their responses over time as they interact with customers. Integrations with knowledge base software, multilingual customer support software, CRM software, and help desk software is common to maximize access to training opportunities and other training data.
To qualify for inclusion in the Customer Service Automation category, a product must:
Best Customer Service Automation Software At A Glance
G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
ServiceNow Customer Service Management (CSM) goes beyond traditional service solutions to empower teams to deliver effortless customer experiences, from issue to resolution. With CSM, you can solve cu
- Information Technology and Services
- Computer Software
- 58% Enterprise
- 26% Mid-Market
50,962 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Webex Contact Center is a cloud-based contact center platform that enables businesses to connect customer experiences across all of the ways customers want to engage - proactive messaging, self-servic
- Information Technology and Services
- Consumer Services
- 38% Mid-Market
- 36% Enterprise
733,873 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
babelforce is the composable voice platform uniting agents and automation. Our platform gives you the power to create the customer experiences you’ve always wanted, with tools anyone can use. If you
- 77% Mid-Market
- 15% Small-Business
540 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Cognigy is revolutionizing the customer service industry by providing the most cutting-edge AI workforce on the market. Its award-winning solution empowers businesses to deliver exceptional customer s
- Information Technology and Services
- 38% Enterprise
- 31% Mid-Market
850 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
To have fully satisfied customers is complex. Conversation’s actors (chatbots and humans) should handoff to each other many times during a chat to address customers needs. Tiledesk provides a solutio
- 77% Small-Business
- 23% Mid-Market
117 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Floatbot.AI is a Multi-Modal Conversational AI (Voice first) + Co-Pilot Platform designed to supercharge operations in Insurance, Collections, Lending, Banking, and BPOs. From redefining customer enga
- Information Technology and Services
- 58% Small-Business
- 42% Mid-Market
1,788 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Lang.ai is a no code service automation platform that empowers customer support teams to build AI models that they can directly control to improve and automate critical support processes. We seamlessl
- Food Production
- 63% Mid-Market
- 17% Enterprise
308 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Yuma is a cutting-edge AI Agent for E-commerce Customer Support Automation. Top Reasons to choose Yuma: - Unlimited processed tickets, only charged on a full-automated-resolution basis. - Dedic
- 58% Small-Business
- 42% Mid-Market
- Overview
- User Satisfaction
- Seller Details
Imagine if you walked into a bank without an ATM. You’d have to wait in line for your turn with a teller to resolve a transactional issue. You wouldn’t stay long. Neither would that bank’s tellers. T
- Insurance
- 50% Enterprise
- 33% Mid-Market
6 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Alhena (formerly Gleen) is the most accurate and highly capable generative AI-based solution designed to enhance customer service across all your channels. Typically, our customers see an ROI of 500%
- Information Technology and Services
- Computer Software
- 68% Small-Business
- 32% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Boost.ai is a cloud-based and on-premise conversational artificial intelligence (AI) platform designed to help businesses in credit unions, banking, telecom, insurance, retail, public sector, and othe
- 41% Mid-Market
- 35% Small-Business
518 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
ClearTouch is a pioneering provider of a cloud-based call center platform for enterprises, contact centers, BPOs and financial services companies in India. A subsidiary of TCN, Inc., a global contact
- 56% Mid-Market
- 44% Enterprise
47 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Robylon is the complete solution to all your customer support needs. Our AI agent automates 80% query resolution using our proprietary workflows. For the remaining 20%, we have our in-house team of hu
- Computer Software
- 100% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Clear Talk is a no code conversational voice AI platform that allows users and agencies to dial thousands of contacts at the click of a button. Whether you need appointment setting, customer support,
- 100% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
KODIF is a AI customer service platform upgrading support interactions through advanced automation while preserving authentic, human-like conversation quality. We successfully serve major consumer
- 81% Mid-Market
- 13% Small-Business
