ClearTouch Operator Reviews & Product Details

I like the DIDs that ClearTouch Operator provides, as they have good contactability. Additionally, when integrating with their APIs, the error rate is very low, which means their APIs work in real time and create a good experience. I find the API engagement and structures to be pretty good, successful, and sustainable. It also allows us to create a self-service setup with as many DIDs as we want and offers an unlimited number of channels. This helps with high-paced routing of calls at a high agent-to-channel ratio, allowing reach to customers with new numbers and indirectly increasing contactability. Review collected by and hosted on G2.com.

Any new requirement that is asked takes a lot of time for ClearTouch Operator to respond. Optimizing the APIs is a major issue, as the system is very complex and requires multiple API calls for a single integration, which is tiresome. It would be better if they could create more optimized APIs. Review collected by and hosted on G2.com.

Cleartouch Operator is one of the major competitors among dialer automation tools nationwide. One of their most favored features is the Lead Management System (LMS), which significantly reduces the manual effort required for uploading data. This feature is very ease to use & integratre.

And their customer support is much appreciatable thing. Review collected by and hosted on G2.com.

The disliking feature of them is their back office panel could be more effective in terms of features. Review collected by and hosted on G2.com.

The finest CRM program on the market is affordable, has exceptional customer support, and allows reports to be modified as needed, easy to read detials on dashboard. Review collected by and hosted on G2.com.

SOP cannot be added with a screenshot, but perhaps this feature will be available soon. Review collected by and hosted on G2.com.

The Clear touch team provides prompt support whenever you encounter issue or want to implement new features.And it is friendly use , and Easily integration. Review collected by and hosted on G2.com.

Good service provider and their is no minus points Review collected by and hosted on G2.com.

Clear Touch is more friednly to take Our requirements and Especially like their turn around time which is very fast & quick to action Review collected by and hosted on G2.com.

More Technology Enhancement can be done , like Post call audit , call analysis etc.. Review collected by and hosted on G2.com.

Simple,imformatic and best platform.Very convientint platform.loved it Review collected by and hosted on G2.com.

All things are good .No dislike all are good Review collected by and hosted on G2.com.

User Friendly Software, Uptime & Production Support Services ! Review collected by and hosted on G2.com.

May be Dashboard or Main page view can be moderized. Review collected by and hosted on G2.com.

Quick Response from TCN employees.

Client friendly Review collected by and hosted on G2.com.

Could have more options like monitoring AHT, Break by the callers

Asking login credentials twice to login. Review collected by and hosted on G2.com.

TCN is a cloud-based technology which is adaptable to fulfill all of our call center requirements. Seamless integration, a wonderful product with a wealth of features that are always being updated - all in one spot. Supervisors may easily monitor agent status, reports, analytics, and recordings. Review collected by and hosted on G2.com.

More progress is required in speech recognition and HQM. Review collected by and hosted on G2.com.