--- title: Lang.ai Reviews meta_title: 'Lang.ai Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 24 reviews by the users' company size, role or industry to find out how Lang.ai works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 24 scale: '5' date_modified: '2026-07-07' parent_category: name: Analytics Tools & Software url: https://www.g2.com/categories/analytics-tools-software --- # Lang.ai Reviews **Vendor:** Lang.ai **Category:** [Text Analysis Software](https://www.g2.com/categories/text-analysis) **Average Rating:** 4.9/5.0 **Total Reviews:** 24 ## About Lang.ai Lang.ai is a no code service automation platform that empowers customer support teams to build AI models that they can directly control to improve and automate critical support processes. We seamlessly integrate into Zendesk and Salesforce and take the tedious and manual tasks out of agents’ hands so they can focus on what is most important, the customer. Our customers are leveraging Lang for the following use cases and with our plug and play technology they’re up and running in 48 hours with no model training and maintenance required. ## Lang.ai Reviews ### 1. Amazing way to structure customer data **Rating:** 5.0/5.0 stars **Reviewed by:** Paolo B. | NA, Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2024 **What do you like best about Lang.ai?** Lang.ai is able to efforlesly unlock the invaluable throve of data our customers provide us via tickets and requests. It is not only valuable for the time it frees for agents while processing requests, it also clarify ambiguity on what the cathegories and contex of the tickets are about. Ultimately in our implementation Lang.ai has been able to provide novel insight into what customer conversation are about, if we relied only on ticket dispositions from agent we would not have been able to proactively connecting the proverbial dots and flag issues days and weeks ahead of regular reporting cycles. **What do you dislike about Lang.ai?** I truly have no complaint about the product, it proved robust and effient over the years. **What problems is Lang.ai solving and how is that benefiting you?** Structuring customer data ### 2. Saves time, easy to use, and crucial to our business **Rating:** 4.5/5.0 stars **Reviewed by:** Kim S. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2023 **What do you like best about Lang.ai?** The ease of use. Lang.ai is just one of those platforms that feels intuitive once you dive in. It's become a crutial part of our day to day ticket management to rely on Lang for routing and automations - we'd be lost without it! The next best thing? How easy it is to make adjustments. Some platforms come with a level of complexity that simply takes too long to understand. With Lang, what could be a hours of work becomes a small adjustment. **What do you dislike about Lang.ai?** I really have no complaints! The team has been so helpful over the last year and is always very welcoming of any and all suggestions we might come up with to make the platform more useful for us. I'm very excited to continue expand our use of Lang.ai. **What problems is Lang.ai solving and how is that benefiting you?** Lang.ai is an easy to use platform that provides major support and accuracy in ticket routing (and many other features) within our CRM platform. This saves hours of work for our leadership team and puts tickets in front of the right agent in the right queue with little error. This has helped us streamline providing the best service to our customers. ### 3. Understanding our customers **Rating:** 5.0/5.0 stars **Reviewed by:** Carl R. | Operations Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 26, 2023 **What do you like best about Lang.ai?** Lang AI's userThe user interface of Lang AI is not just remarkably simple to grasp, but also intuitive in its design. Our team experienced a seamless onboarding process and quickly mastered the tagging structure. Furthermore, the reporting is streamlined and delivers valuable insights without necessitating a deep dive into the data. **What do you dislike about Lang.ai?** The platform could be enhanced to offer more intuitive keyword suggestions. **What problems is Lang.ai solving and how is that benefiting you?** As a business, our focus is to comprehend the influx of "urgent" or "high priority" support tickets. Previously, we were manually identifying and addressing these. However, Lang has significantly streamlined this process. It not only pinpoints these tickets using easily identifiable keywords but also quantifies the volume we experience post our peak sales periods. ### 4. Saves quite the time and facilitate our work. **Rating:** 5.0/5.0 stars **Reviewed by:** Luis Z. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2024 **What do you like best about Lang.ai?** It's pretty simple to understand, and once you get the hang of it, it will will save you quite some time. **What do you dislike about Lang.ai?** It seems like lang creates it's own tags whenever it's tagging a project and that creates some confussion (i.e "land_automated_34j324kj23k4j23k4j234" . **What problems is Lang.ai solving and how is that benefiting you?** We have a large amount of incoming tickets daily and Lang.ia helps us prioritize and tag those accordingly, saving us a lot of time. Also, it helps us automate several tickets, hence, helping out our associates do better their job. ### 5. Fantastic team, immediate results **Rating:** 4.0/5.0 stars **Reviewed by:** Nicole G. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2023 **What do you like best about Lang.ai?** Lang has immediately allowed us to drive actionable insights from the output of Lang data associated with our support tickets. The implementation was easy, and they provided fantastic partnership throughout. **What do you dislike about Lang.ai?** There are some limitations around automations and tagging regarding how granular you can get with the logic I hoped Lang would have a solution for out the gate. **What problems is Lang.ai solving and how is that benefiting you?** Allowing us to really understand what out customers are asking us and unlocking the ability to automate and triage with much more ease than what is capable in Zendesk. ### 6. This software gave my team HOURS back in their week **Rating:** 5.0/5.0 stars **Reviewed by:** Kade C. | Senior Director, Customer Experience, Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2022 **What do you like best about Lang.ai?** Lang.ai has been instrumental in helping us stay on top of our incoming support tickets through the use of their ticket routing and automation features. Can't imagine life without this service! **What do you dislike about Lang.ai?** This isn't a dislike but more of an education opportunity - automations are built on triggers within your CRM (for us Zendesk), so it does require some technical knowledge out of the box to understand how your existing triggers will impact or interfere. Their implementation team was a HUGE help in making sure this step was crystal clear and offering troubleshooting support. **What problems is Lang.ai solving and how is that benefiting you?** Lang.ai offers an easy-to-use platform that allows customer support teams to strategically route and respond to inquiries using AI. This allows us to eliminate the guesswork when proactively addressing our users' needs. ### 7. Must-have tool for customer support and product. (Don't bother using Zendesk without Lang.) **Rating:** 5.0/5.0 stars **Reviewed by:** Allie F. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2022 **What do you like best about Lang.ai?** Lang.ai is the best tool I have found for both Customer Support *and* Product. I recommend them to everyone I know, and as I always tell them: it's useless to use Zendesk without Lang. We're a young company, and at first, I thought we might be too small to get sufficient ROI out of their product. I couldn't have been more wrong. First, their incredible auto-tagging (and therefore improved auto-responding) freed up our support agents to focus on the things that matter most. But perhaps even more importantly, the data we get from that better tagging structure is helping us better inform our prodcut roadmap, and keeping the company more responsive to customers than ever before. **What do you dislike about Lang.ai?** Nothing so far - they themselves have the most incredible customer support team - they're amazing to work with, and highly responsive with any questions I've had. **What problems is Lang.ai solving and how is that benefiting you?** Their tech auto-tags tickets with amazing accuracy. This allows for 2 critical things: 1. We can better auto-respond, thus freeing up our agents' time so that they aren't having to respond to our most common questions. We can also be more immediately responsive to customers. 2. Because the tagging is so good, we can easily segment tickets over any given time period and use that to be better responsive to customers. It has allowed us to be more data-driven than ever, by quantifying qualitative data. It's an incredibly powerful tool. ### 8. Lang.ai as one of the most reliable platform for businesses nowadays. **Rating:** 5.0/5.0 stars **Reviewed by:** Rhea Mae T. | Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2022 **What do you like best about Lang.ai?** Lang.ai is very helpful in organizing an organization. I really do appreciate the feature that they automatically tag the tasks to the employees. Compared to its competitors, Lang.ai is easier to understand and use. **What do you dislike about Lang.ai?** I don't see anything missing from Lang.ai. Everything works perfectly fine for me. Maybe adding some new features that are a big help to an organization will be a big plus factor for Lang.ai. **What problems is Lang.ai solving and how is that benefiting you?** I have realized that having Lang.ai makes work easier. Saves time and money for an organization, and makes the employees more productive and perform well on the job. ### 9. Easy to use, great results and an amazing team to collaborate with **Rating:** 5.0/5.0 stars **Reviewed by:** Tony R. | Customer and Product Operations Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2022 **What do you like best about Lang.ai?** Lang has really helped our support team be more efficient overall. We utilize Lang to include internal notes and standard operating procedures in tickets automatically, send automatic replies to customers for standard two-touch tickets, get quantitative insights on what our customers are saying and more. On top of that, the team is amazingly supportive. Our customer success manager, Brianna, is always there to help out when we have questions and the rest of the team has been amazing at getting us onboarded and set up for success. **What do you dislike about Lang.ai?** No complaints at this time! The team is amazingly supportive, responsive to feedback that we have, and helpful throughout! **Recommendations to others considering Lang.ai:** So much bang for your buck and so much potential **What problems is Lang.ai solving and how is that benefiting you?** We're saving a ton of time across the board as an operations team: - Lower average handle time on tickets with internal notes guiding agents to answers based on customer context - Less human required touches per ticket with automated messages to customers - Less time spent manually tagging tickets and more time spent focusing on our customers ### 10. Lang.ai as a very useful platform in a business. **Rating:** 5.0/5.0 stars **Reviewed by:** Rae c. | Order Fulfillment Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2022 **What do you like best about Lang.ai?** What I really like best about Lang.ai is that it is very easy to use and it manages the team's tasks really well. We use this with calls, emails, and chats. It is more organized than its competitors in the market. **What do you dislike about Lang.ai?** Lang.ai is already close to perfect, but just like any other platform, there are also some areas for improvement. It would have been better if it is much easier to navigate to employees who are new to the job. **What problems is Lang.ai solving and how is that benefiting you?** The problem we have before is tagging works or tickets to our employees, Lang.ai made it way easier for us in designating the works for our employees. They have been more productive at work! ### 11. Lang is the data foundation for our support team **Rating:** 5.0/5.0 stars **Reviewed by:** Zahid Z. | Limited Partner, Mid-Market (51-1000 emp.) **Reviewed Date:** January 21, 2022 **What do you like best about Lang.ai?** Lang automatically categorizes and structures our support data giving our team a complete view of what our customers are asking across all of our customer support channels. We had it up and running for our initial use case on day 1, with little to no fine-tuning required. The automation features like smart routing and prioritization save our team a ton of time because they no longer have to deal with administrative tasks when tickets come in and can simply start helping our customers, substantially decreasing our ticket handle time. In addition, I can quickly source Fan feedback insights to include in our client business reviews without burdening the support reps directly. **What do you dislike about Lang.ai?** The UI is not the friendliest and takes a little bit of time to get used to - it could do better with overlapping clusters/filters to more easily drill down within the platform itself. **What problems is Lang.ai solving and how is that benefiting you?** Lang provides our support and product operations teams with a quantifiable way to understand what event Fans are writing about, what questions our customers are asking, and the topics that are trending for each customer. Internally, Lang helps ensure that we have a real-time feedback loop from end-users to our product organization as we innovate and develop game-changing products in the live events industry. This has led to several opportunities for process optimization and cross-functional collaboration at Lyte. ### 12. Lang.ai makes quantifying qualitative data easy. **Rating:** 5.0/5.0 stars **Reviewed by:** Emma K. | Community Insights Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2021 **What do you like best about Lang.ai?** We work a lot with customer insights, and previously it was difficult to determine how big of a problem something one of our users wrote us was and if a team should allocate time to fix this problem. But with Lang.ai we are now able to track how many tickets we've received on the issue within a certain period and set aside resources to fix it. **What do you dislike about Lang.ai?** Building a project when you want 80%+ coverage takes time - but it's worth it. And how I wish we would be able to extract several tickets in a CSV file (maybe sometime in the future! 🤞) **What problems is Lang.ai solving and how is that benefiting you?** Lang.ai has impacted our support team's experience with Zendesk. Lang takes care of everything from routing to automatic tagging that the team uses to identify the essence of a lengthy ticket - they also use it for internal notes on difficult operational tickets. ### 13. Automated system that help agents to work faster. **Rating:** 5.0/5.0 stars **Reviewed by:** John Q. | Customer Service Representative, Enterprise (> 1000 emp.) **Reviewed Date:** June 29, 2022 **What do you like best about Lang.ai?** It helps work to be efficient which gives opportunity to assist more customers. It also give efficient results in clients end since ti saves time and improve productivity. **What do you dislike about Lang.ai?** Nothing. I have not noticed anything yet. But I'll be sure to leave some comments if I noticed one. **What problems is Lang.ai solving and how is that benefiting you?** Lang ai is upgrading its artificial intelligence for better work experience and I think they are also looking into improving their system to achieve faster work assignment. ### 14. A Very Convenient Product in Increasing Efficiency **Rating:** 4.5/5.0 stars **Reviewed by:** Michelle Irish T. | Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** June 29, 2022 **What do you like best about Lang.ai?** Lang.ai helped the business in filtering and assigning tickets to the representatives which helped in increasing the efficiency of the employees. **What do you dislike about Lang.ai?** For me, I don't think there is something that I dislike about Lang.ai. The program actually helps us a lot when it comes to being more productive. **What problems is Lang.ai solving and how is that benefiting you?** It helps in lessening the time that we spend manually assigning the tickets as it does the work. ### 15. Super Convenient in Assigning Tickets **Rating:** 4.5/5.0 stars **Reviewed by:** Michelle T. | Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** June 29, 2022 **What do you like best about Lang.ai?** Before, we manually assign tickets to representatives to divide the work but with Lang.ai, assigning tickets is easier. **What do you dislike about Lang.ai?** I don't think there are downsides with Lang.ai as it did not pose any difficulties in navigating, so far. **What problems is Lang.ai solving and how is that benefiting you?** It was able to help us with where the tickets should be routed and assigned without us reading all of the tickets coming in which definitely increased our efficiency. ### 16. A convenient platform for auto tagging support tickets. **Rating:** 5.0/5.0 stars **Reviewed by:** JohnQ C. | Customer service representative, Enterprise (> 1000 emp.) **Reviewed Date:** June 26, 2022 **What do you like best about Lang.ai?** It saves time in assisting customer tickets since it automatically assigns the tickets and distributes it to the support representatives. **What do you dislike about Lang.ai?** It does lack in the application of creativity in its platform. They stick to what is okay and do not really improve more on it. **What problems is Lang.ai solving and how is that benefiting you?** Lang ai, however, is continuously improving its artificial intelligence which also means that it improves the quality of its automation. ### 17. Lang.Ai Benefits **Rating:** 5.0/5.0 stars **Reviewed by:** Cherry V. | Support Team, Enterprise (> 1000 emp.) **Reviewed Date:** June 25, 2022 **What do you like best about Lang.ai?** You can easily get data's /tickets and calls **What do you dislike about Lang.ai?** nothing for me so far as it provides all the necessary information/data's that I need at work **Recommendations to others considering Lang.ai:** take a look and read, study its benefits and use it to make your life easier **What problems is Lang.ai solving and how is that benefiting you?** identifying your own tickets//it would make your life easier as you don't have to always check and refresh the application ### 18. Lang.ai Benefits **Rating:** 5.0/5.0 stars **Reviewed by:** CherryV C. | dELIVERY sUPPORT, Enterprise (> 1000 emp.) **Reviewed Date:** June 25, 2022 **What do you like best about Lang.ai?** Lang ai allows me to easily access datas **What do you dislike about Lang.ai?** SO far I don't see any negative factor since all the details that I needed were given **Recommendations to others considering Lang.ai:** So friendly, easy access and provides details reliability **What problems is Lang.ai solving and how is that benefiting you?** Lang ai provides global service as it helps you check and work with your own tickets and also see your productivity ### 19. Deceptively simple yet powerful **Rating:** 5.0/5.0 stars **Reviewed by:** Brian K. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2021 **What do you like best about Lang.ai?** What I like best about Lang is that it takes a lot of the guesswork out of an Agent's hands so they can quickly reply to a customer's request without needing to figure out what the request is first. Lang can automatically apply contact tags, route tickets, automate first responses (or more), and even automatically tell the agent what the best practice is for a resolution by recommending language to use or SOPs. **What do you dislike about Lang.ai?** I dislike that there is quite a bit of data management to truly leverage the tool beyond the initial impact. Sure, you can see value very quickly, but there is a sea of impact lurking below the surface that needs to be unlocked. But that is a minor dislike. **Recommendations to others considering Lang.ai:** If you do not have any sense of your support data, Lang can take care of that right away. But if you already have a system in place then be ready for a transition period where you switch from your data system to theirs. But it is worth it in the long run. **What problems is Lang.ai solving and how is that benefiting you?** Lang solves the universal problem of guessing what a customer's request is about and tagging it accurately so that an Agent can respond faster and to more requests. Data clarity is the most important element of scale, and Lang solves that 100% ### 20. Lang is Transforming How We Support Our Customers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 01, 2021 **What do you like best about Lang.ai?** Lang makes it easy for us to identify common trends amongst fans writing into our support queue, which helps us to identify the priority of escalations and how to address them, who requests should be assigned to based on category or sentiment, as well us provides us with information which allows us to address the issues at the core to prevent reoccurence. **What do you dislike about Lang.ai?** Nothing. So far, it has been a great experience for us using Lang. **What problems is Lang.ai solving and how is that benefiting you?** Identify commonalities across fan write-ins and create a better process for triaging and resolving escalations. As mentioned above, Lang helps us understand trends in not only topics/categories but also around the sentiment of them and allows us to use workflows within Zendesk to route and address those escalations accordingly. We can also run reports to understand trends and use that as a team to make changes at the core to decrease write-ins in real-time. ### 21. Easier and more reliable support service **Rating:** 5.0/5.0 stars **Reviewed by:** Priscilla May T. | Customer Support, Mid-Market (51-1000 emp.) **Reviewed Date:** July 05, 2022 **What do you like best about Lang.ai?** It is very easy to navigate and user-friendly. **What do you dislike about Lang.ai?** Sometimes it will show latency, maybe it's because of the connection. **Recommendations to others considering Lang.ai:** Easy to navigate support application. **What problems is Lang.ai solving and how is that benefiting you?** It solve basic support issues like email and call routing. ### 22. Lang is key to our tech stack **Rating:** 5.0/5.0 stars **Reviewed by:** Megan M. | Online Engagement Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2021 **What do you like best about Lang.ai?** We literally would not have the infrastructure and insights we do today without Lang. This tool has been killer for us, from tagging and analyzing our incoming contacts (across channels!) to giving us the power to automate tagging and responses for tier 1 issues. **What do you dislike about Lang.ai?** Nothing to dislike. Lang, and the team, are awesome. **Recommendations to others considering Lang.ai:** Give it a shot! You won't regret it. **What problems is Lang.ai solving and how is that benefiting you?** We're able to understand the voice of the customer and make better use of insights and analytics. We're also able to provide these insights to a cross-functional group of stakeholders, and specifically track topics relevant to those stakeholders, to ensure our customer's voice is heard when key decisions are made. ### 23. Headed in the right direction **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2021 **What do you like best about Lang.ai?** I learn best when people show me how to use software (I'm not good at learning from reading documentation). Lang.ai's customer support team is exceptionally responsive and have helped show me how to best use Lang.ai's functionality. **What do you dislike about Lang.ai?** You kind of need to know what you're doing to get around in Lang.ai. It's not hard per se, but it is not intuitive to use. **Recommendations to others considering Lang.ai:** Do the onboarding training & have regular ongoing training. **What problems is Lang.ai solving and how is that benefiting you?** Language analysis. We are trying to understand what themes people are writing in user-generated content forms. ### 24. Lang.ai Is Now A Must Have Vendor For CX! **Rating:** 5.0/5.0 stars **Reviewed by:** Ben S. | Associate Director of Infrastructural Efficiency, Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2021 **What do you like best about Lang.ai?** Lang makes tagging an absolute breeze and gives me instant access to all the insights I could ever dream of. **What do you dislike about Lang.ai?** Not much to dislike about Lang, but if I had to say something, it would be making a more user friendly UI - not as intuitive as it probably could be. **What problems is Lang.ai solving and how is that benefiting you?** Automatically tagging tickets. Sharing insights with the broader team. ## Lang.ai Discussions - [What is Lang.ai used for?](https://www.g2.com/discussions/what-is-lang-ai-used-for) - [View Lang.ai pricing details and edition comparison](https://www.g2.com/products/lang-ai-lang-ai/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-07+22%3A51%3A04+-0500&secure%5Bsession_id%5D=8e17671a-cb89-4353-9784-71180950a517&secure%5Btoken%5D=9791ef163a17a90e59a3b8462690dd0e5e8fa8ac446263389c8d350ede8436fa&format=llm_user) ## Lang.ai Features **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Setup** - Integration - Maintenance - No-Code **Customer Support** - Text - Speech - Knowledge Base **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Data** - Security - Data Visualization **Automation** - Ticket Resolution - Customization - Intelligent Routing **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Analysis** - Automation - Named entity recognition - Keyphrase Extraction - Topic Analysis - Sentiment Analysis - Language Identification - Syntax/Part of Speech Parsing **Artificial Intelligence** - Learning - Language - Conversational AI **Generative AI** - AI Text Generation - AI Text Summarization **Customization** - Pre-Built Parameterization - Custom Extension - Compositionality **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization ## Top Lang.ai Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,629 reviews) - [Gladly](https://www.g2.com/products/gladly/reviews) - 4.7/5.0 (1,085 reviews) - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) - 4.3/5.0 (725 reviews)