# The Top 20 Easiest To Use Customer Service Automation Software See the top Customer Service Automation Software products based on usability ratings. A product’s usability score is calculated by a[proprietary algorithm](https://sell.g2.com/g2-scoring-methodologies)that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences. [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=See+the+top+Customer+Service+Automation+Software+products+based+on+usability+ratings.+Compare+products+according+to+their+usability+scores+to+streamline+the+buying+process+and+quickly+identify+the+best+products+based+on+real+user+experiences&title=Easiest+To+Use+Customer+Service+Automation+Software+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-service-automation%3Ftab%3Deasiest_to_use) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Easiest+To+Use+Customer+Service+Automation+Software+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-service-automation%3Ftab%3Deasiest_to_use&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-service-automation%3Ftab%3Deasiest_to_use) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Easiest+To+Use+Customer+Service+Automation+Software+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-service-automation%3Ftab%3Deasiest_to_use%0aSee+the+top+Customer+Service+Automation+Software+products+based+on+usability+ratings.+Compare+products+according+to+their+usability+scores+to+streamline+the+buying+process+and+quickly+identify+the+best+products+based+on+real+user+experiences) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Easiest+To+Use+Customer+Service+Automation+Software+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-service-automation%3Ftab%3Deasiest_to_use%0aSee+the+top+Customer+Service+Automation+Software+products+based+on+usability+ratings.+Compare+products+according+to+their+usability+scores+to+streamline+the+buying+process+and+quickly+identify+the+best+products+based+on+real+user+experiences) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") The Top 20 Easiest To Use Customer Service Automation Software [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=See+the+top+Customer+Service+Automation+Software+products+based+on+usability+ratings.+Compare+products+according+to+their+usability+scores+to+streamline+the+buying+process+and+quickly+identify+the+best+products+based+on+real+user+experiences&title=Easiest+To+Use+Customer+Service+Automation+Software+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-service-automation%3Ftab%3Deasiest_to_use) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Easiest+To+Use+Customer+Service+Automation+Software+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-service-automation%3Ftab%3Deasiest_to_use&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-service-automation%3Ftab%3Deasiest_to_use) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Easiest+To+Use+Customer+Service+Automation+Software+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-service-automation%3Ftab%3Deasiest_to_use%0aSee+the+top+Customer+Service+Automation+Software+products+based+on+usability+ratings.+Compare+products+according+to+their+usability+scores+to+streamline+the+buying+process+and+quickly+identify+the+best+products+based+on+real+user+experiences) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Easiest+To+Use+Customer+Service+Automation+Software+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-service-automation%3Ftab%3Deasiest_to_use%0aSee+the+top+Customer+Service+Automation+Software+products+based+on+usability+ratings.+Compare+products+according+to+their+usability+scores+to+streamline+the+buying+process+and+quickly+identify+the+best+products+based+on+real+user+experiences) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") [Collapse AllExpand All](#) Usability Score Compare [Expand/Collapse Textline](#) #1 [![Textline](https://images.g2crowd.com/uploads/product/hd_favicon/1861992ed92ee2c6ea680c7de690063e/textline.svg "Textline")](/products/textline/reviews) [Textline](/products/textline/reviews) 9.2 [Expand/Collapse Textline](#) Overall Usability Score 9.2 Usability Score Breakdown Ease of Admin Average: 9.0 9.4 Ease of Use Average: 9.1 9.6 Meets Requirements Average: 9.0 9.4 Customer Segment Breakdown Small Business 69% Mid Market 27% Enterprise 4% [Expand/Collapse Gladly](#) #2 [![Gladly](https://images.g2crowd.com/uploads/product/hd_favicon/8aaa2b1ae4369fe350abc7ddca7d7028/gladly.svg "Gladly")](/products/gladly/reviews) [Gladly](/products/gladly/reviews) 9.0 [Expand/Collapse Gladly](#) Overall Usability Score 9.0 Usability Score Breakdown Ease of Admin Average: 9.0 8.9 Ease of Use Average: 9.1 9.4 Meets Requirements Average: 9.0 9.2 Customer Segment Breakdown Small Business 22% Mid Market 61% Enterprise 17% [Expand/Collapse Maqsam](#) #3 [![Maqsam](https://images.g2crowd.com/uploads/product/hd_favicon/5b4163079f0013b40a262180a4f88a39/maqsam.svg "Maqsam")](/products/maqsam/reviews) [Maqsam](/products/maqsam/reviews) 8.9 [Expand/Collapse Maqsam](#) Overall Usability Score 8.9 Usability Score Breakdown Ease of Admin Average: 9.0 9.7 Ease of Use Average: 9.1 9.6 Meets Requirements Average: 9.0 9.2 Customer Segment Breakdown Small Business 58% Mid Market 38% Enterprise 3% [Expand/Collapse Hiver in Gmail](#) #4 [![Hiver in Gmail](https://images.g2crowd.com/uploads/product/hd_favicon/8c69adc63f75a8bf2fccd3ff0884f94f/hiver-in-gmail.svg "Hiver in Gmail")](/products/hiver-in-gmail/reviews) [Hiver in Gmail](/products/hiver-in-gmail/reviews) 8.8 [Expand/Collapse Hiver in Gmail](#) Overall Usability Score 8.8 Usability Score Breakdown Ease of Admin Average: 9.0 9.5 Ease of Use Average: 9.1 9.7 Meets Requirements Average: 9.0 9.6 Customer Segment Breakdown Small Business 67% Mid Market 27% Enterprise 6% [Expand/Collapse Zendesk for Customer Service](#) #5 [![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service")](/products/zendesk-for-customer-service/reviews) [Zendesk for Customer Service](/products/zendesk-for-customer-service/reviews) 8.8 [Expand/Collapse Zendesk for Customer Service](#) Overall Usability Score 8.8 Usability Score Breakdown Ease of Admin Average: 9.0 8.5 Ease of Use Average: 9.1 8.5 Meets Requirements Average: 9.0 8.8 Customer Segment Breakdown Small Business 41% Mid Market 46% Enterprise 14% [Expand/Collapse Talkdesk](#) #6 [![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk")](/products/talkdesk/reviews) [Talkdesk](/products/talkdesk/reviews) 8.8 [Expand/Collapse Talkdesk](#) Overall Usability Score 8.8 Usability Score Breakdown Ease of Admin Average: 9.0 8.7 Ease of Use Average: 9.1 9.1 Meets Requirements Average: 9.0 9.0 Customer Segment Breakdown Small Business 19% Mid Market 60% Enterprise 20% [Expand/Collapse Genesys Cloud CX](#) #7 [![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX")](/products/genesys-cloud-cx/reviews) [Genesys Cloud CX](/products/genesys-cloud-cx/reviews) 8.7 [Expand/Collapse Genesys Cloud CX](#) Overall Usability Score 8.7 Usability Score Breakdown Ease of Admin Average: 9.0 9.5 Ease of Use Average: 9.1 9.1 Meets Requirements Average: 9.0 9.3 Customer Segment Breakdown Small Business 14% Mid Market 45% Enterprise 40% [Expand/Collapse Glia](#) #8 [![Glia](https://images.g2crowd.com/uploads/product/hd_favicon/9f665f0cb2badef6618d7ccbdbad619d/glia.svg "Glia")](/products/glia/reviews) [Glia](/products/glia/reviews) 8.7 [Expand/Collapse Glia](#) Overall Usability Score 8.7 Usability Score Breakdown Ease of Admin Average: 9.0 9.7 Ease of Use Average: 9.1 10.0 Meets Requirements Average: 9.0 9.7 Customer Segment Breakdown Small Business 19% Mid Market 73% Enterprise 9% [Expand/Collapse Tidio](#) #9 [![Tidio](https://images.g2crowd.com/uploads/product/hd_favicon/5a3c39079f10e3e53bd18da51a13870e/tidio.svg "Tidio")](/products/tidio/reviews) [Tidio](/products/tidio/reviews) 8.7 [Expand/Collapse Tidio](#) Overall Usability Score 8.7 Usability Score Breakdown Ease of Admin Average: 9.0 8.8 Ease of Use Average: 9.1 8.6 Meets Requirements Average: 9.0 8.3 Customer Segment Breakdown Small Business 90% Mid Market 9% Enterprise 1% [Expand/Collapse Agentforce Service (formerly Salesforce Service Cloud)](#) #10 [![Agentforce Service (formerly Salesforce Service Cloud)](https://images.g2crowd.com/uploads/product/hd_favicon/e2170cb2fb1e97e4b23447ad004fa376/agentforce-service-formerly-salesforce-service-cloud.svg "Agentforce Service (formerly Salesforce Service Cloud)")](/products/agentforce-service-formerly-salesforce-service-cloud/reviews) [Agentforce Service (formerly Salesforce Service Cloud)](/products/agentforce-service-formerly-salesforce-service-cloud/reviews) 8.7 [Expand/Collapse Agentforce Service (formerly Salesforce Service Cloud)](#) Overall Usability Score 8.7 Usability Score Breakdown Ease of Admin Average: 9.0 8.5 Ease of Use Average: 9.1 8.5 Meets Requirements Average: 9.0 9.0 Customer Segment Breakdown Small Business 19% Mid Market 43% Enterprise 38% [Expand/Collapse LiveChat](#) #11 [![LiveChat](https://images.g2crowd.com/uploads/product/hd_favicon/04131773581c352e6a7121a9d05737e5/livechat.svg "LiveChat")](/products/livechat/reviews) [LiveChat](/products/livechat/reviews) 8.7 [Expand/Collapse LiveChat](#) Overall Usability Score 8.7 Usability Score Breakdown Ease of Admin Average: 9.0 9.7 Ease of Use Average: 9.1 9.5 Meets Requirements Average: 9.0 9.1 Customer Segment Breakdown Small Business 45% Mid Market 37% Enterprise 18% [Expand/Collapse ServiceNow Customer Service Management](#) #12 [![ServiceNow Customer Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-customer-service-management.svg "ServiceNow Customer Service Management")](/products/servicenow-customer-service-management/reviews) [ServiceNow Customer Service Management](/products/servicenow-customer-service-management/reviews) 8.7 [Expand/Collapse ServiceNow Customer Service Management](#) Overall Usability Score 8.7 Usability Score Breakdown Ease of Admin Average: 9.0 8.0 Ease of Use Average: 9.1 8.6 Meets Requirements Average: 9.0 8.6 Customer Segment Breakdown Small Business 13% Mid Market 34% Enterprise 53% [Expand/Collapse Jotform AI Agents](#) #13 [![Jotform AI Agents](https://images.g2crowd.com/uploads/product/hd_favicon/38bee344e83c3b4f4564a1d2186ed5e3/jotform-ai-agents.svg "Jotform AI Agents")](/products/jotform-ai-agents/reviews) [Jotform AI Agents](/products/jotform-ai-agents/reviews) 8.7 [Expand/Collapse Jotform AI Agents](#) Overall Usability Score 8.7 Usability Score Breakdown Ease of Admin Average: 9.0 9.0 Ease of Use Average: 9.1 8.9 Meets Requirements Average: 9.0 8.7 Customer Segment Breakdown Small Business 85% Mid Market 14% Enterprise 2% [Expand/Collapse Gorgias](#) #14 [![Gorgias](https://images.g2crowd.com/uploads/product/hd_favicon/f2ea93430628f5d7db1467087af9ec37/gorgias.svg "Gorgias")](/products/gorgias/reviews) [Gorgias](/products/gorgias/reviews) 8.7 [Expand/Collapse Gorgias](#) Overall Usability Score 8.7 Usability Score Breakdown Ease of Admin Average: 9.0 9.0 Ease of Use Average: 9.1 8.8 Meets Requirements Average: 9.0 9.1 Customer Segment Breakdown Small Business 81% Mid Market 18% Enterprise 1% [Expand/Collapse Fin](#) #15 [![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin")](/products/fin/reviews) [Fin](/products/fin/reviews) 8.7 [Expand/Collapse Fin](#) Overall Usability Score 8.7 Usability Score Breakdown Ease of Admin Average: 9.0 8.4 Ease of Use Average: 9.1 8.7 Meets Requirements Average: 9.0 8.6 Customer Segment Breakdown Small Business 58% Mid Market 38% Enterprise 5% [Expand/Collapse Ozonetel](#) #16 [![Ozonetel](https://images.g2crowd.com/uploads/product/hd_favicon/f2d24ddcc42f071094777a049ecccae3/ozonetel.svg "Ozonetel")](/products/ozonetel/reviews) [Ozonetel](/products/ozonetel/reviews) 8.7 [Expand/Collapse Ozonetel](#) Overall Usability Score 8.7 Usability Score Breakdown Ease of Admin Average: 9.0 9.6 Ease of Use Average: 9.1 9.5 Meets Requirements Average: 9.0 9.1 Customer Segment Breakdown Small Business 28% Mid Market 62% Enterprise 9% [Expand/Collapse Smartsupp](#) #17 [![Smartsupp](https://images.g2crowd.com/uploads/product/hd_favicon/bda35bab637cbc4068d25b04262606f9/smartsupp.svg "Smartsupp")](/products/smartsupp/reviews) [Smartsupp](/products/smartsupp/reviews) 8.6 [Expand/Collapse Smartsupp](#) Overall Usability Score 8.6 Usability Score Breakdown Ease of Admin Average: 9.0 8.7 Ease of Use Average: 9.1 9.0 Meets Requirements Average: 9.0 8.5 Customer Segment Breakdown Small Business 96% Mid Market 3% Enterprise 1% [Expand/Collapse Five9 Intelligent Cloud Contact Center Platform](#) #18 [![Five9 Intelligent Cloud Contact Center Platform](https://images.g2crowd.com/uploads/product/hd_favicon/e0ad7f44157bc23e8fc8399905b408a0/five9-intelligent-cloud-contact-center-platform.svg "Five9 Intelligent Cloud Contact Center Platform")](/products/five9-intelligent-cloud-contact-center-platform/reviews) [Five9 Intelligent Cloud Contact Center Platform](/products/five9-intelligent-cloud-contact-center-platform/reviews) 8.5 [Expand/Collapse Five9 Intelligent Cloud Contact Center Platform](#) Overall Usability Score 8.5 Usability Score Breakdown Ease of Admin Average: 9.0 8.7 Ease of Use Average: 9.1 8.7 Meets Requirements Average: 9.0 9.0 Customer Segment Breakdown Small Business 24% Mid Market 57% Enterprise 20% [Expand/Collapse Assembled WFM](#) #19 [![Assembled WFM](https://images.g2crowd.com/uploads/product/hd_favicon/7ef47717b7a84f4b179fd6b38293ffb0/assembled-wfm.svg "Assembled WFM")](/products/assembled-wfm/reviews) [Assembled WFM](/products/assembled-wfm/reviews) 8.5 [Expand/Collapse Assembled WFM](#) Overall Usability Score 8.5 Usability Score Breakdown Ease of Admin Average: 9.0 8.8 Ease of Use Average: 9.1 9.2 Meets Requirements Average: 9.0 8.4 Customer Segment Breakdown Small Business 21% Mid Market 63% Enterprise 16% [Expand/Collapse Yuma AI](#) #20 [![Yuma AI](https://images.g2crowd.com/uploads/product/hd_favicon/c34ae031a3347275e45ca087342314dc/yuma-ai.svg "Yuma AI")](/products/yuma-ai/reviews) [Yuma AI](/products/yuma-ai/reviews) 8.5 [Expand/Collapse Yuma AI](#) Overall Usability Score 8.5 Usability Score Breakdown Ease of Admin Average: 9.0 8.8 Ease of Use Average: 9.1 9.3 Meets Requirements Average: 9.0 9.5 Customer Segment Breakdown Small Business 56% Mid Market 44%