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Top Free Customer Service Automation Software

Check out our list of free Customer Service Automation Software. Products featured on this list are the ones that offer a free trial version. As with most free versions, there are limitations, typically time or features.

If you'd like to see more products and to evaluate additional feature options, compare all Customer Service Automation Software to ensure you get the right product.

View Free Customer Service Automation Software

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
56 Customer Service Automation Products Available
View all Customer Service Automation Software
View all Customer Service Automation Software
Salesforce Service Cloud
(7,182)4.4 out of 5
Optimized for quick response
6th Easiest To Use in Customer Service Automation software
View top Consulting Services for Salesforce Service Cloud
Save to My Lists
Entry Level Price:Starting at $25.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

    Users
    • Salesforce Administrator
    • Salesforce Developer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 41% Mid-Market
    • 38% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Salesforce Service Cloud features and usability ratings that predict user satisfaction
    7.6
    Language
    Average: 8.6
    8.2
    Ticket Resolution
    Average: 8.5
    8.4
    Ease of Use
    Average: 9.0
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • MA
    What I like most is its automation capabilities, especially case assignment, macros, and workflows—save a significant amount of time. Its user... Read review
    SK
    This platform offers a unified, 360-degree view of the customer, allowing agents to resolve issues more quickly by providing complete context. Its... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Salesforce
    Company Website
    Year Founded
    1999
    HQ Location
    San Francisco, CA
    Twitter
    @salesforce
    577,997 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    86,064 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

Users
  • Salesforce Administrator
  • Salesforce Developer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 41% Mid-Market
  • 38% Enterprise
Salesforce Service Cloud features and usability ratings that predict user satisfaction
7.6
Language
Average: 8.6
8.2
Ticket Resolution
Average: 8.5
8.4
Ease of Use
Average: 9.0
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
MA
What I like most is its automation capabilities, especially case assignment, macros, and workflows—save a significant amount of time. Its user... Read review
SK
This platform offers a unified, 360-degree view of the customer, allowing agents to resolve issues more quickly by providing complete context. Its... Read review
Seller Details
Seller
Salesforce
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
577,997 Twitter followers
LinkedIn® Page
www.linkedin.com
86,064 employees on LinkedIn®
Fin by Intercom
(3,715)4.5 out of 5
Optimized for quick response
5th Easiest To Use in Customer Service Automation software
View top Consulting Services for Fin by Intercom
Save to My Lists
Entry Level Price:$0.99
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Fin by Intercom is the best performing AI Agent for customer service. It automates complex queries, improves resolution times, and delivers consistently high-quality support at scale. Key benefits

    Users
    • Customer Success Manager
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 57% Small-Business
    • 37% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Fin by Intercom is a tool that organizes customer conversations and integrates with Intercom's knowledge base function to provide answers.
    • Reviewers like the tool's ability to save time, its user-friendly functionality, and its ability to integrate with their existing knowledge bases to provide accurate responses.
    • Users reported difficulties in understanding where to make changes for better responses, issues with email delegation, and challenges in setting up the tool.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Fin by Intercom features and usability ratings that predict user satisfaction
    8.6
    Language
    Average: 8.6
    8.4
    Ticket Resolution
    Average: 8.5
    8.9
    Ease of Use
    Average: 9.0
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Intercom, Inc.
    Company Website
    Year Founded
    2011
    HQ Location
    San Francisco, CA
    Twitter
    @intercom
    43,849 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,820 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Fin by Intercom is the best performing AI Agent for customer service. It automates complex queries, improves resolution times, and delivers consistently high-quality support at scale. Key benefits

Users
  • Customer Success Manager
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 57% Small-Business
  • 37% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Fin by Intercom is a tool that organizes customer conversations and integrates with Intercom's knowledge base function to provide answers.
  • Reviewers like the tool's ability to save time, its user-friendly functionality, and its ability to integrate with their existing knowledge bases to provide accurate responses.
  • Users reported difficulties in understanding where to make changes for better responses, issues with email delegation, and challenges in setting up the tool.
Fin by Intercom features and usability ratings that predict user satisfaction
8.6
Language
Average: 8.6
8.4
Ticket Resolution
Average: 8.5
8.9
Ease of Use
Average: 9.0
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Intercom, Inc.
Company Website
Year Founded
2011
HQ Location
San Francisco, CA
Twitter
@intercom
43,849 Twitter followers
LinkedIn® Page
www.linkedin.com
1,820 employees on LinkedIn®

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Zendesk for Customer Service - AC
(6,674)4.3 out of 5
Optimized for quick response
4th Easiest To Use in Customer Service Automation software
View top Consulting Services for Zendesk for Customer Service - AC
Save to My Lists
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    "Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. L

    Users
    • Customer Success Manager
    • Customer Service Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 46% Mid-Market
    • 41% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Zendesk is a comprehensive platform that unifies various channels for seamless support, offering tools for automation, agent assistance, and scalability for growing businesses.
    • Users like Zendesk's user-friendly interface, its ability to centralize all customer interactions in one platform, and its powerful ticketing system that allows for efficient management and resolution of customer issues.
    • Users mentioned that Zendesk can sometimes be slow, its pricing can quickly become expensive, and its setup and customization can be complex and overwhelming for new users.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zendesk for Customer Service - AC features and usability ratings that predict user satisfaction
    7.7
    Language
    Average: 8.6
    8.1
    Ticket Resolution
    Average: 8.5
    8.6
    Ease of Use
    Average: 9.0
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zendesk
    Company Website
    Year Founded
    2007
    HQ Location
    San Francisco, CA
    Twitter
    @Zendesk
    103,114 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    7,692 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

"Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. L

Users
  • Customer Success Manager
  • Customer Service Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 46% Mid-Market
  • 41% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Zendesk is a comprehensive platform that unifies various channels for seamless support, offering tools for automation, agent assistance, and scalability for growing businesses.
  • Users like Zendesk's user-friendly interface, its ability to centralize all customer interactions in one platform, and its powerful ticketing system that allows for efficient management and resolution of customer issues.
  • Users mentioned that Zendesk can sometimes be slow, its pricing can quickly become expensive, and its setup and customization can be complex and overwhelming for new users.
Zendesk for Customer Service - AC features and usability ratings that predict user satisfaction
7.7
Language
Average: 8.6
8.1
Ticket Resolution
Average: 8.5
8.6
Ease of Use
Average: 9.0
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Zendesk
Company Website
Year Founded
2007
HQ Location
San Francisco, CA
Twitter
@Zendesk
103,114 Twitter followers
LinkedIn® Page
www.linkedin.com
7,692 employees on LinkedIn®
Smartsupp
(1,003)4.7 out of 5
7th Easiest To Use in Customer Service Automation software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Smartsupp helps businesses grow online sales with advanced AI Shopping Assistants, live chat, and classical chatbots. We offer everything you need to grow your online sales: an easy-to-use platform

    Users
    • CEO
    • Owner
    Industries
    • Retail
    • Apparel & Fashion
    Market Segment
    • 96% Small-Business
    • 3% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Smartsupp is a live chat platform that improves customer communication and offers features such as automation, chatbot, visitor tracking, and integration with common e-commerce and website platforms.
    • Users like the user-friendly interface, the ability to manage multiple conversations, the automation features that reduce repetitive work, and the chatbot and visitor tracking tools that provide useful context for accurate and efficient responses.
    • Reviewers mentioned issues such as high subscription costs, frequent maintenance, slow interface during peak hours, poor email formatting, and delayed notifications.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Smartsupp features and usability ratings that predict user satisfaction
    8.3
    Language
    Average: 8.6
    8.3
    Ticket Resolution
    Average: 8.5
    9.2
    Ease of Use
    Average: 9.0
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Smartsupp
    Year Founded
    2013
    HQ Location
    Brno, South Moravia
    Twitter
    @SmartsuppCOM
    442 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    33 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Smartsupp helps businesses grow online sales with advanced AI Shopping Assistants, live chat, and classical chatbots. We offer everything you need to grow your online sales: an easy-to-use platform

Users
  • CEO
  • Owner
Industries
  • Retail
  • Apparel & Fashion
Market Segment
  • 96% Small-Business
  • 3% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Smartsupp is a live chat platform that improves customer communication and offers features such as automation, chatbot, visitor tracking, and integration with common e-commerce and website platforms.
  • Users like the user-friendly interface, the ability to manage multiple conversations, the automation features that reduce repetitive work, and the chatbot and visitor tracking tools that provide useful context for accurate and efficient responses.
  • Reviewers mentioned issues such as high subscription costs, frequent maintenance, slow interface during peak hours, poor email formatting, and delayed notifications.
Smartsupp features and usability ratings that predict user satisfaction
8.3
Language
Average: 8.6
8.3
Ticket Resolution
Average: 8.5
9.2
Ease of Use
Average: 9.0
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Smartsupp
Year Founded
2013
HQ Location
Brno, South Moravia
Twitter
@SmartsuppCOM
442 Twitter followers
LinkedIn® Page
www.linkedin.com
33 employees on LinkedIn®
Jotform AI Agents
(405)4.5 out of 5
13th Easiest To Use in Customer Service Automation software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Jotform AI Agents are automated real-time assistants designed to help your users at any time of day or night. AI Agents are the future of customer service. Train and customize your own personal AI Age

    Users
    • Owner
    • CEO
    Industries
    • Insurance
    • Real Estate
    Market Segment
    • 63% Small-Business
    • 14% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Jotform AI Agents is a tool designed to automate tasks such as customer questions, data collection, and follow-ups, and can be trained using user content.
    • Users frequently mention the ease of setup and use, the ability to automate routine tasks, and the seamless integration with existing workflows as key benefits.
    • Reviewers noted that the AI agents sometimes require fine-tuning to provide the most accurate responses and struggle with understanding larger, more complex questions.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Jotform AI Agents features and usability ratings that predict user satisfaction
    8.2
    Language
    Average: 8.6
    7.5
    Ticket Resolution
    Average: 8.5
    8.6
    Ease of Use
    Average: 9.0
    6.5
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Jotform
    Company Website
    Year Founded
    2006
    HQ Location
    San Francisco, California
    Twitter
    @Jotform
    39,506 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    866 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Jotform AI Agents are automated real-time assistants designed to help your users at any time of day or night. AI Agents are the future of customer service. Train and customize your own personal AI Age

Users
  • Owner
  • CEO
Industries
  • Insurance
  • Real Estate
Market Segment
  • 63% Small-Business
  • 14% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Jotform AI Agents is a tool designed to automate tasks such as customer questions, data collection, and follow-ups, and can be trained using user content.
  • Users frequently mention the ease of setup and use, the ability to automate routine tasks, and the seamless integration with existing workflows as key benefits.
  • Reviewers noted that the AI agents sometimes require fine-tuning to provide the most accurate responses and struggle with understanding larger, more complex questions.
Jotform AI Agents features and usability ratings that predict user satisfaction
8.2
Language
Average: 8.6
7.5
Ticket Resolution
Average: 8.5
8.6
Ease of Use
Average: 9.0
6.5
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Jotform
Company Website
Year Founded
2006
HQ Location
San Francisco, California
Twitter
@Jotform
39,506 Twitter followers
LinkedIn® Page
www.linkedin.com
866 employees on LinkedIn®
Tidio
(1,852)4.7 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, a

    Users
    • Owner
    • CEO
    Industries
    • Retail
    • Marketing and Advertising
    Market Segment
    • 90% Small-Business
    • 8% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Tidio is a customer communication tool that combines live chat, AI-powered chatbots, and automation, allowing businesses to engage with customers in real-time and manage interactions efficiently.
    • Users frequently mention the ease of setup, the ability to respond to customer queries instantly, and the seamless integration with various platforms as key benefits of using Tidio.
    • Reviewers mentioned that the free plan offers limited features, advanced automation and AI features require upgrading to paid tiers, and the dashboard can feel sluggish when handling a large number of chats.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Tidio features and usability ratings that predict user satisfaction
    7.8
    Language
    Average: 8.6
    8.3
    Ticket Resolution
    Average: 8.5
    9.3
    Ease of Use
    Average: 9.0
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Tidio
    Company Website
    Year Founded
    2013
    HQ Location
    San Francisco, California
    Twitter
    @tidiocx
    1,323 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    166 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, a

Users
  • Owner
  • CEO
Industries
  • Retail
  • Marketing and Advertising
Market Segment
  • 90% Small-Business
  • 8% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Tidio is a customer communication tool that combines live chat, AI-powered chatbots, and automation, allowing businesses to engage with customers in real-time and manage interactions efficiently.
  • Users frequently mention the ease of setup, the ability to respond to customer queries instantly, and the seamless integration with various platforms as key benefits of using Tidio.
  • Reviewers mentioned that the free plan offers limited features, advanced automation and AI features require upgrading to paid tiers, and the dashboard can feel sluggish when handling a large number of chats.
Tidio features and usability ratings that predict user satisfaction
7.8
Language
Average: 8.6
8.3
Ticket Resolution
Average: 8.5
9.3
Ease of Use
Average: 9.0
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Tidio
Company Website
Year Founded
2013
HQ Location
San Francisco, California
Twitter
@tidiocx
1,323 Twitter followers
LinkedIn® Page
www.linkedin.com
166 employees on LinkedIn®
Genesys Cloud CX
(1,488)4.4 out of 5
Optimized for quick response
View top Consulting Services for Genesys Cloud CX
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

    Users
    • Manager
    • Case Advocate
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 46% Mid-Market
    • 40% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Genesys Cloud CX is a unified platform that consolidates multiple customer channels into a single interface, offering features such as omnichannel routing, reporting, and analytics for managing customer interactions and performance visibility.
    • Reviewers frequently mention the platform's ease of use, scalability, and the integration of AI and analytics features, which provide real-time insights into customer interactions and help deliver more personalized and efficient service.
    • Users experienced occasional UI lag, bugs that cause the system to freeze when navigating quickly between dashboards, a steep learning curve for administrators, and complications with the cost structure for advanced features.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Genesys Cloud CX features and usability ratings that predict user satisfaction
    8.8
    Language
    Average: 8.6
    8.7
    Ticket Resolution
    Average: 8.5
    8.9
    Ease of Use
    Average: 9.0
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Genesys
    Company Website
    Year Founded
    1990
    HQ Location
    Menlo Park, CA
    Twitter
    @Genesys
    32,382 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8,439 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

Users
  • Manager
  • Case Advocate
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 46% Mid-Market
  • 40% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Genesys Cloud CX is a unified platform that consolidates multiple customer channels into a single interface, offering features such as omnichannel routing, reporting, and analytics for managing customer interactions and performance visibility.
  • Reviewers frequently mention the platform's ease of use, scalability, and the integration of AI and analytics features, which provide real-time insights into customer interactions and help deliver more personalized and efficient service.
  • Users experienced occasional UI lag, bugs that cause the system to freeze when navigating quickly between dashboards, a steep learning curve for administrators, and complications with the cost structure for advanced features.
Genesys Cloud CX features and usability ratings that predict user satisfaction
8.8
Language
Average: 8.6
8.7
Ticket Resolution
Average: 8.5
8.9
Ease of Use
Average: 9.0
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Genesys
Company Website
Year Founded
1990
HQ Location
Menlo Park, CA
Twitter
@Genesys
32,382 Twitter followers
LinkedIn® Page
www.linkedin.com
8,439 employees on LinkedIn®
Drift
(1,255)4.4 out of 5
Optimized for quick response
View top Consulting Services for Drift
Save to My Lists
Entry Level Price:Starting at $2,500.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Drift is a human-centric, AI-powered buyer engagement platform. A platform that automatically listens, understands and learns from buyers to provide individualized and human experiences at every touc

    Users
    • Sales Development Representative
    • Business Development Representative
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 51% Mid-Market
    • 27% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Drift features and usability ratings that predict user satisfaction
    8.2
    Language
    Average: 8.6
    8.2
    Ticket Resolution
    Average: 8.5
    8.7
    Ease of Use
    Average: 9.0
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Leonardo R.
    LR
    That is fully integrated with my calendar and links can be used multiple times, moreover makes easier to coordinate with clients all across the globe Read review
    PD
    The ability of others to schedule a meeting with me and the ability to send video emails Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Salesloft
    Company Website
    Year Founded
    2011
    HQ Location
    Atlanta, GA
    Twitter
    @Salesloft
    18,531 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,180 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Drift is a human-centric, AI-powered buyer engagement platform. A platform that automatically listens, understands and learns from buyers to provide individualized and human experiences at every touc

Users
  • Sales Development Representative
  • Business Development Representative
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 51% Mid-Market
  • 27% Small-Business
Drift features and usability ratings that predict user satisfaction
8.2
Language
Average: 8.6
8.2
Ticket Resolution
Average: 8.5
8.7
Ease of Use
Average: 9.0
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Leonardo R.
LR
That is fully integrated with my calendar and links can be used multiple times, moreover makes easier to coordinate with clients all across the globe Read review
PD
The ability of others to schedule a meeting with me and the ability to send video emails Read review
Seller Details
Seller
Salesloft
Company Website
Year Founded
2011
HQ Location
Atlanta, GA
Twitter
@Salesloft
18,531 Twitter followers
LinkedIn® Page
www.linkedin.com
1,180 employees on LinkedIn®
Textline
(368)4.7 out of 5
1st Easiest To Use in Customer Service Automation software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Textline is a feature-rich and secure business texting platform. It empowers support, sales, marketing, and operations teams to communicate better and at scale. Connect with customers, leads, patients

    Users
    • CEO
    • Operations Manager
    Industries
    • Health, Wellness and Fitness
    • Hospital & Health Care
    Market Segment
    • 68% Small-Business
    • 26% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Textline features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    9.3
    Ease of Use
    Average: 9.0
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Brianna V.
    BV
    Jennifer was amazing! She helped me get two agents logged in who were having MFA issues and made the whole process smooth and hassle-free. She was... Read review
    merary m.
    MM
    What I love about Textline is that anyone can use it. A simple and effective way to utilize with all of our staff, the best way to reach customers,... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Textline
    Company Website
    Year Founded
    2015
    HQ Location
    Los Angeles, CA
    Twitter
    @textline
    285 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    58 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Textline is a feature-rich and secure business texting platform. It empowers support, sales, marketing, and operations teams to communicate better and at scale. Connect with customers, leads, patients

Users
  • CEO
  • Operations Manager
Industries
  • Health, Wellness and Fitness
  • Hospital & Health Care
Market Segment
  • 68% Small-Business
  • 26% Mid-Market
Textline features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
9.3
Ease of Use
Average: 9.0
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Brianna V.
BV
Jennifer was amazing! She helped me get two agents logged in who were having MFA issues and made the whole process smooth and hassle-free. She was... Read review
merary m.
MM
What I love about Textline is that anyone can use it. A simple and effective way to utilize with all of our staff, the best way to reach customers,... Read review
Seller Details
Seller
Textline
Company Website
Year Founded
2015
HQ Location
Los Angeles, CA
Twitter
@textline
285 Twitter followers
LinkedIn® Page
www.linkedin.com
58 employees on LinkedIn®
Forethought
(164)4.3 out of 5
Optimized for quick response
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Forethought's Agentic AI solution empowers customer-centric companies to deliver faster, smarter customer support that goes beyond basic automation. By actively learning, making decisions, and providi

    Users
    • Customer Support Specialist
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 65% Mid-Market
    • 21% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Forethought is a tool that integrates with existing systems to automate customer support processes and provide insights into common client queries.
    • Reviewers like the intuitive dashboard, the ability to customize workflows, the seamless integration with Salesforce, and the responsiveness of the Forethought team.
    • Users reported slow response times for implementing changes, complications in usage, delays in system updates, and limitations in reporting features.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Forethought features and usability ratings that predict user satisfaction
    8.9
    Language
    Average: 8.6
    8.9
    Ticket Resolution
    Average: 8.5
    8.3
    Ease of Use
    Average: 9.0
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Forethought
    Company Website
    Year Founded
    2017
    HQ Location
    San Francisco, California
    Twitter
    @forethought_ai
    1,765 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    129 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Forethought's Agentic AI solution empowers customer-centric companies to deliver faster, smarter customer support that goes beyond basic automation. By actively learning, making decisions, and providi

Users
  • Customer Support Specialist
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 65% Mid-Market
  • 21% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Forethought is a tool that integrates with existing systems to automate customer support processes and provide insights into common client queries.
  • Reviewers like the intuitive dashboard, the ability to customize workflows, the seamless integration with Salesforce, and the responsiveness of the Forethought team.
  • Users reported slow response times for implementing changes, complications in usage, delays in system updates, and limitations in reporting features.
Forethought features and usability ratings that predict user satisfaction
8.9
Language
Average: 8.6
8.9
Ticket Resolution
Average: 8.5
8.3
Ease of Use
Average: 9.0
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Forethought
Company Website
Year Founded
2017
HQ Location
San Francisco, California
Twitter
@forethought_ai
1,765 Twitter followers
LinkedIn® Page
www.linkedin.com
129 employees on LinkedIn®
Ozonetel
(619)4.6 out of 5
11th Easiest To Use in Customer Service Automation software
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale. The

    Users
    • Associate
    • Assistant Manager
    Industries
    • Financial Services
    • Hospital & Health Care
    Market Segment
    • 62% Mid-Market
    • 28% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Ozonetel features and usability ratings that predict user satisfaction
    8.9
    Language
    Average: 8.6
    9.0
    Ticket Resolution
    Average: 8.5
    9.1
    Ease of Use
    Average: 9.0
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Samuel A.
    SA
    The best thing about Ozonetel is the easy UI, ease of calling customers as well. Another feature I do like about Ozonetel is the call transfer... Read review
    Pooja G.
    PG
    Easy-to-navigate dashboard with a simple and intuitive design. Minimal training required for new users. IVR (Interactive Voice Response) improves... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Ozonetel
    Company Website
    Year Founded
    2007
    HQ Location
    San Jose, California
    Twitter
    @Ozonetel
    791 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    349 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale. The

Users
  • Associate
  • Assistant Manager
Industries
  • Financial Services
  • Hospital & Health Care
Market Segment
  • 62% Mid-Market
  • 28% Small-Business
Ozonetel features and usability ratings that predict user satisfaction
8.9
Language
Average: 8.6
9.0
Ticket Resolution
Average: 8.5
9.1
Ease of Use
Average: 9.0
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Samuel A.
SA
The best thing about Ozonetel is the easy UI, ease of calling customers as well. Another feature I do like about Ozonetel is the call transfer... Read review
Pooja G.
PG
Easy-to-navigate dashboard with a simple and intuitive design. Minimal training required for new users. IVR (Interactive Voice Response) improves... Read review
Seller Details
Seller
Ozonetel
Company Website
Year Founded
2007
HQ Location
San Jose, California
Twitter
@Ozonetel
791 Twitter followers
LinkedIn® Page
www.linkedin.com
349 employees on LinkedIn®
Voiceflow
(109)4.6 out of 5
Optimized for quick response
14th Easiest To Use in Customer Service Automation software
View top Consulting Services for Voiceflow
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Voiceflow is a AI agent platform that empowers product teams at mid-market and enterprise companies to design, deploy, and scale AI agents across chat and voice channels. Trusted by teams at StubHub,

    Users
    • Founder
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 60% Small-Business
    • 16% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Voiceflow features and usability ratings that predict user satisfaction
    8.9
    Language
    Average: 8.6
    8.3
    Ticket Resolution
    Average: 8.5
    8.8
    Ease of Use
    Average: 9.0
    6.8
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • THE MAGEMA SHOW d.
    TD
    I love that Voiceflow is easy to use and offers more features than other AI platforms, making it my preferred choice. The drag-and-drop feature is... Read review
    Heidi L.
    HL
    I like that Voiceflow significantly reduces the need for users to speak to a human by effectively troubleshooting and providing instant answers,... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Voiceflow
    Company Website
    Year Founded
    2019
    HQ Location
    San Francisco, CA
    Twitter
    @VoiceflowHQ
    7,060 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    79 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Voiceflow is a AI agent platform that empowers product teams at mid-market and enterprise companies to design, deploy, and scale AI agents across chat and voice channels. Trusted by teams at StubHub,

Users
  • Founder
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 60% Small-Business
  • 16% Mid-Market
Voiceflow features and usability ratings that predict user satisfaction
8.9
Language
Average: 8.6
8.3
Ticket Resolution
Average: 8.5
8.8
Ease of Use
Average: 9.0
6.8
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
THE MAGEMA SHOW d.
TD
I love that Voiceflow is easy to use and offers more features than other AI platforms, making it my preferred choice. The drag-and-drop feature is... Read review
Heidi L.
HL
I like that Voiceflow significantly reduces the need for users to speak to a human by effectively troubleshooting and providing instant answers,... Read review
Seller Details
Seller
Voiceflow
Company Website
Year Founded
2019
HQ Location
San Francisco, CA
Twitter
@VoiceflowHQ
7,060 Twitter followers
LinkedIn® Page
www.linkedin.com
79 employees on LinkedIn®
Hiver
(1,274)4.6 out of 5
Optimized for quick response
9th Easiest To Use in Customer Service Automation software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Hiver is a modern AI customer service platform built for fast-moving teams to deliver stellar service across channels like email, chat, voice, and more - all from a single intuitive interface. It’

    Users
    • Owner
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 66% Small-Business
    • 27% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Hiver is a tool for managing shared inboxes and emails, designed to enhance team collaboration and customer service efficiency within Gmail.
    • Users like Hiver's seamless integration with Gmail, its ability to assign emails to specific team members, and its features for tracking tasks and improving response times.
    • Reviewers mentioned occasional issues with Hiver, such as slow loading times, occasional disconnections, and limitations in its automation features and reporting depth.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Hiver features and usability ratings that predict user satisfaction
    7.5
    Language
    Average: 8.6
    6.7
    Ticket Resolution
    Average: 8.5
    9.1
    Ease of Use
    Average: 9.0
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Hiver
    Company Website
    Year Founded
    2011
    HQ Location
    San Jose, CA
    Twitter
    @hiverhq
    5,655 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    279 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Hiver is a modern AI customer service platform built for fast-moving teams to deliver stellar service across channels like email, chat, voice, and more - all from a single intuitive interface. It’

Users
  • Owner
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 66% Small-Business
  • 27% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Hiver is a tool for managing shared inboxes and emails, designed to enhance team collaboration and customer service efficiency within Gmail.
  • Users like Hiver's seamless integration with Gmail, its ability to assign emails to specific team members, and its features for tracking tasks and improving response times.
  • Reviewers mentioned occasional issues with Hiver, such as slow loading times, occasional disconnections, and limitations in its automation features and reporting depth.
Hiver features and usability ratings that predict user satisfaction
7.5
Language
Average: 8.6
6.7
Ticket Resolution
Average: 8.5
9.1
Ease of Use
Average: 9.0
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Hiver
Company Website
Year Founded
2011
HQ Location
San Jose, CA
Twitter
@hiverhq
5,655 Twitter followers
LinkedIn® Page
www.linkedin.com
279 employees on LinkedIn®
Gorgias
(539)4.6 out of 5
Optimized for quick response
10th Easiest To Use in Customer Service Automation software
View top Consulting Services for Gorgias
Save to My Lists
Entry Level Price:$10.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey. Gorgias's AI Agent acts as a super-agent on the bran

    Users
    • Customer Service Representative
    • Customer Service Manager
    Industries
    • Retail
    • Apparel & Fashion
    Market Segment
    • 81% Small-Business
    • 17% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Gorgias is a customer service platform that centralizes support across email, live chat, social media, and SMS into one dashboard, offering features like automated responses, intent detection, and macros.
    • Users frequently mention the ease of use, the ability to automate responses, and the seamless integration with platforms like Shopify, which streamlines workflow and makes managing customer support more efficient.
    • Reviewers noted issues with the reporting feature, occasional slow loading times when managing high volumes of tickets, and a lack of flexibility in some automation features.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Gorgias features and usability ratings that predict user satisfaction
    8.7
    Language
    Average: 8.6
    8.9
    Ticket Resolution
    Average: 8.5
    9.2
    Ease of Use
    Average: 9.0
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Gorgias
    Company Website
    Year Founded
    2015
    HQ Location
    San Francisco, California
    Twitter
    @gorgiasio
    3,735 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    526 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey. Gorgias's AI Agent acts as a super-agent on the bran

Users
  • Customer Service Representative
  • Customer Service Manager
Industries
  • Retail
  • Apparel & Fashion
Market Segment
  • 81% Small-Business
  • 17% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Gorgias is a customer service platform that centralizes support across email, live chat, social media, and SMS into one dashboard, offering features like automated responses, intent detection, and macros.
  • Users frequently mention the ease of use, the ability to automate responses, and the seamless integration with platforms like Shopify, which streamlines workflow and makes managing customer support more efficient.
  • Reviewers noted issues with the reporting feature, occasional slow loading times when managing high volumes of tickets, and a lack of flexibility in some automation features.
Gorgias features and usability ratings that predict user satisfaction
8.7
Language
Average: 8.6
8.9
Ticket Resolution
Average: 8.5
9.2
Ease of Use
Average: 9.0
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Gorgias
Company Website
Year Founded
2015
HQ Location
San Francisco, California
Twitter
@gorgiasio
3,735 Twitter followers
LinkedIn® Page
www.linkedin.com
526 employees on LinkedIn®
Trengo
(244)4.3 out of 5
Save to My Lists
Entry Level Price:€349.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    At Trengo we’re dedicated to customer delight. We believe that turning conversations into relationships is a competitive edge. And unlocking more moments of genuine delight in every interaction will f

    Users
    No information available
    Industries
    • Leisure, Travel & Tourism
    • Apparel & Fashion
    Market Segment
    • 73% Small-Business
    • 26% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Trengo features and usability ratings that predict user satisfaction
    7.5
    Language
    Average: 8.6
    6.7
    Ticket Resolution
    Average: 8.5
    8.6
    Ease of Use
    Average: 9.0
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Health, Wellness and Fitness
    AH
    User friendly Intuative Layout A lot of good features such as flowbots, reporting, chat etc Fair pricing tiers Easy to amend Support from... Read review
    Ernesto E.
    EE
    Highlight the features and the competitive price of the solution. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Trengo
    Year Founded
    2017
    HQ Location
    Utrecht, Utrecht, Netherlands
    Twitter
    @TrengoHQ
    282 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    76 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

At Trengo we’re dedicated to customer delight. We believe that turning conversations into relationships is a competitive edge. And unlocking more moments of genuine delight in every interaction will f

Users
No information available
Industries
  • Leisure, Travel & Tourism
  • Apparel & Fashion
Market Segment
  • 73% Small-Business
  • 26% Mid-Market
Trengo features and usability ratings that predict user satisfaction
7.5
Language
Average: 8.6
6.7
Ticket Resolution
Average: 8.5
8.6
Ease of Use
Average: 9.0
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Verified User in Health, Wellness and Fitness
AH
User friendly Intuative Layout A lot of good features such as flowbots, reporting, chat etc Fair pricing tiers Easy to amend Support from... Read review
Ernesto E.
EE
Highlight the features and the competitive price of the solution. Read review
Seller Details
Seller
Trengo
Year Founded
2017
HQ Location
Utrecht, Utrecht, Netherlands
Twitter
@TrengoHQ
282 Twitter followers
LinkedIn® Page
www.linkedin.com
76 employees on LinkedIn®