The Top 20 Customer Service Automation Software

Check out this list of the top Customer Service Automation Software products based on user satisfaction. A product's satisfaction score is calculated by a proprietary algorithm that factors in real-user satisfaction ratings from review data. Software buyers can compare products according to their satisfaction scores to streamline the buying process and quickly identify the best products based on the experiences of their peers.

Filters

Collapse AllExpand All

G2 Satisfaction Score

Compare

Salesforce Service Cloud

100

Overall Satisfaction Score

100

Top Industries of Reviewers:

Information Technology and Services

32%

Financial Services

27%

Computer Software

24%

Manufacturing

18%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

8.8

Meets Requirements

Average: 9.3

9.2

Ease of Doing Business With

Average: 8.1

9.0

Ease of Setup

Average: 9.2

8.2

Quality of Support

Average: 9.4

8.8

Ease of Admin

Average: 7.8

8.7

Fin by Intercom

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

55%

Information Technology and Services

24%

Financial Services

12%

Consumer Services

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

8.9

Meets Requirements

Average: 9.3

8.9

Ease of Doing Business With

Average: 8.1

9.1

Ease of Setup

Average: 9.2

8.5

Quality of Support

Average: 9.4

8.7

Ease of Admin

Average: 7.8

8.7

Glia

Overall Satisfaction Score

Top Industries of Reviewers:

Banking

67%

Financial Services

33%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

10.0

Meets Requirements

Average: 9.3

9.7

Ease of Doing Business With

Average: 8.1

10.0

Ease of Setup

Average: 9.2

9.8

Quality of Support

Average: 9.4

10.0

Ease of Admin

Average: 7.8

9.7

Textline

Overall Satisfaction Score

Top Industries of Reviewers:

Insurance

41%

Consumer Services

22%

Health, Wellness and Fitness

19%

Real Estate

19%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.7

Meets Requirements

Average: 9.3

9.4

Ease of Doing Business With

Average: 8.1

9.6

Ease of Setup

Average: 9.2

9.5

Quality of Support

Average: 9.4

9.6

Ease of Admin

Average: 7.8

9.4

Twixor

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

38%

Events Services

27%

Information Technology and Services

23%

Banking

12%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.6

Meets Requirements

Average: 9.3

9.5

Ease of Doing Business With

Average: 8.1

10.0

Ease of Setup

Average: 9.2

9.9

Quality of Support

Average: 9.4

9.6

Ease of Admin

Average: 7.8

9.7

Smartsupp

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

28%

Food & Beverages

26%

Marketing and Advertising

23%

Automotive

23%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.3

Meets Requirements

Average: 9.3

8.9

Ease of Doing Business With

Average: 8.1

9.0

Ease of Setup

Average: 9.2

9.1

Quality of Support

Average: 9.4

8.9

Ease of Admin

Average: 7.8

8.9

Gladly

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

70%

Consumer Services

14%

Apparel & Fashion

Health, Wellness and Fitness

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.5

Meets Requirements

Average: 9.3

9.3

Ease of Doing Business With

Average: 8.1

9.7

Ease of Setup

Average: 9.2

9.4

Quality of Support

Average: 9.4

9.5

Ease of Admin

Average: 7.8

9.3

Yuma AI

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

43%

Apparel & Fashion

29%

Cosmetics

14%

E-Learning

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.3

Meets Requirements

Average: 9.3

9.7

Ease of Doing Business With

Average: 8.1

9.6

Ease of Setup

Average: 9.2

9.2

Quality of Support

Average: 9.4

10.0

Ease of Admin

Average: 7.8

9.6

Robylon AI

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

42%

Public Relations and Communications

25%

Marketing and Advertising

25%

Consumer Electronics

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.9

Meets Requirements

Average: 9.3

9.9

Ease of Doing Business With

Average: 8.1

0.0

Ease of Setup

Average: 9.2

9.9

Quality of Support

Average: 9.4

10.0

Ease of Admin

Average: 7.8

0.0

#10

Talkdesk

Overall Satisfaction Score

Top Industries of Reviewers:

Consumer Services

40%

Telecommunications

23%

Information Technology and Services

20%

Gambling & Casinos

18%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.3

Meets Requirements

Average: 9.3

9.1

Ease of Doing Business With

Average: 8.1

9.3

Ease of Setup

Average: 9.2

9.2

Quality of Support

Average: 9.4

9.1

Ease of Admin

Average: 7.8

9.1

#11

Assembled AI

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

43%

Computer Software

29%

Education Management

14%

Events Services

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.1

Meets Requirements

Average: 9.3

9.3

Ease of Doing Business With

Average: 8.1

10.0

Ease of Setup

Average: 9.2

9.1

Quality of Support

Average: 9.4

9.9

Ease of Admin

Average: 7.8

9.4

#12

Ozonetel

Overall Satisfaction Score

Top Industries of Reviewers:

Consumer Services

31%

Financial Services

31%

Insurance

23%

Education Management

15%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.5

Meets Requirements

Average: 9.3

9.2

Ease of Doing Business With

Average: 8.1

9.6

Ease of Setup

Average: 9.2

9.6

Quality of Support

Average: 9.4

9.1

Ease of Admin

Average: 7.8

9.4

#13

Zendesk for Customer Service

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

37%

Computer Software

32%

Financial Services

19%

Retail

12%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.0

Meets Requirements

Average: 9.3

9.0

Ease of Doing Business With

Average: 8.1

8.8

Ease of Setup

Average: 9.2

8.7

Quality of Support

Average: 9.4

8.6

Ease of Admin

Average: 7.8

8.8

#14

Sobot Omnichannel Suite

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

40%

Computer Games

20%

Computer Software

20%

Insurance

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.8

Meets Requirements

Average: 9.3

10.0

Ease of Doing Business With

Average: 8.1

0.0

Ease of Setup

Average: 9.2

10.0

Quality of Support

Average: 9.4

9.8

Ease of Admin

Average: 7.8

0.0

#15

Boost.ai

Overall Satisfaction Score

Top Industries of Reviewers:

Telecommunications

43%

Financial Services

29%

Chemicals

14%

Entertainment

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.3

Meets Requirements

Average: 9.3

9.0

Ease of Doing Business With

Average: 8.1

10.0

Ease of Setup

Average: 9.2

9.3

Quality of Support

Average: 9.4

9.1

Ease of Admin

Average: 7.8

9.8

#16

KODIF

Overall Satisfaction Score

Top Industries of Reviewers:

Consumer Goods

38%

Food Production

25%

Food & Beverages

25%

Health, Wellness and Fitness

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.1

Meets Requirements

Average: 9.3

9.3

Ease of Doing Business With

Average: 8.1

9.8

Ease of Setup

Average: 9.2

9.1

Quality of Support

Average: 9.4

9.9

Ease of Admin

Average: 7.8

8.6

#17

Jotform AI Agents

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

29%

Insurance

29%

Consulting

24%

Education Management

18%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

8.9

Meets Requirements

Average: 9.3

8.7

Ease of Doing Business With

Average: 8.1

8.6

Ease of Setup

Average: 9.2

9.0

Quality of Support

Average: 9.4

9.0

Ease of Admin

Average: 7.8

9.0

#18

Siena AI

Overall Satisfaction Score

Top Industries of Reviewers:

Consumer Goods

41%

Retail

27%

Health, Wellness and Fitness

18%

Food & Beverages

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

8.9

Meets Requirements

Average: 9.3

9.3

Ease of Doing Business With

Average: 8.1

9.8

Ease of Setup

Average: 9.2

8.4

Quality of Support

Average: 9.4

9.6

Ease of Admin

Average: 7.8

9.4

#19

Intelswift

Overall Satisfaction Score

Top Industries of Reviewers:

Business Supplies and Equipment

25%

Computer Software

25%

Financial Services

25%

Hospital & Health Care

25%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.7

Meets Requirements

Average: 9.3

9.7

Ease of Doing Business With

Average: 8.1

0.0

Ease of Setup

Average: 9.2

9.4

Quality of Support

Average: 9.4

9.4

Ease of Admin

Average: 7.8

0.0

#20

Voiceflow

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

41%

Real Estate

24%

Marketing and Advertising

18%

Computer Software

18%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.0

Meets Requirements

Average: 9.3

8.8

Ease of Doing Business With

Average: 8.1

9.4

Ease of Setup

Average: 9.2

9.1

Quality of Support

Average: 9.4

9.1

Ease of Admin

Average: 7.8

9.0