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The Top 20 Customer Service Automation Software

Check out this list of the top Customer Service Automation Software products based on user satisfaction. A product's satisfaction score is calculated by a proprietary algorithm that factors in real-user satisfaction ratings from review data. Software buyers can compare products according to their satisfaction scores to streamline the buying process and quickly identify the best products based on the experiences of their peers.

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G2 Satisfaction Score

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Salesforce Service Cloud

100

Overall Satisfaction Score

100

Top Industries of Reviewers:

Information Technology and Services

33%

Computer Software

26%

Financial Services

22%

Manufacturing

19%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

8.8

Meets Requirements

Average: 9.2

9.1

Ease of Doing Business With

Average: 9.1

9.2

Ease of Setup

Average: 8.7

8.3

Quality of Support

Average: 9.3

8.8

Ease of Admin

Average: 8.7

8.7

Smartsupp

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

29%

Marketing and Advertising

25%

Food & Beverages

25%

Luxury Goods & Jewelry

21%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.5

Meets Requirements

Average: 9.2

9.1

Ease of Doing Business With

Average: 9.1

9.0

Ease of Setup

Average: 8.7

9.2

Quality of Support

Average: 9.3

9.2

Ease of Admin

Average: 8.7

9.1

Twixor

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

43%

Events Services

29%

Banking

14%

Marketing and Advertising

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.8

Meets Requirements

Average: 9.2

9.8

Ease of Doing Business With

Average: 9.1

9.9

Ease of Setup

Average: 8.7

9.9

Quality of Support

Average: 9.3

9.8

Ease of Admin

Average: 8.7

9.9

Gladly

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

78%

Consumer Services

10%

Apparel & Fashion

Furniture

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.7

Meets Requirements

Average: 9.2

9.3

Ease of Doing Business With

Average: 9.1

9.9

Ease of Setup

Average: 8.7

9.6

Quality of Support

Average: 9.3

9.6

Ease of Admin

Average: 8.7

9.8

Intercom

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

53%

Information Technology and Services

25%

Financial Services

13%

Marketing and Advertising

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.0

Meets Requirements

Average: 9.2

9.1

Ease of Doing Business With

Average: 9.1

9.2

Ease of Setup

Average: 8.7

8.7

Quality of Support

Average: 9.3

8.7

Ease of Admin

Average: 8.7

9.0

Textline

Overall Satisfaction Score

Top Industries of Reviewers:

Hospital & Health Care

29%

Consumer Services

29%

Health, Wellness and Fitness

21%

Insurance

21%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.6

Meets Requirements

Average: 9.2

9.4

Ease of Doing Business With

Average: 9.1

9.8

Ease of Setup

Average: 8.7

9.5

Quality of Support

Average: 9.3

9.8

Ease of Admin

Average: 8.7

9.4

Talkdesk

Overall Satisfaction Score

Top Industries of Reviewers:

Consumer Services

44%

Gambling & Casinos

22%

Consulting

19%

Automotive

15%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.2

Meets Requirements

Average: 9.2

9.0

Ease of Doing Business With

Average: 9.1

9.6

Ease of Setup

Average: 8.7

9.2

Quality of Support

Average: 9.3

9.2

Ease of Admin

Average: 8.7

9.6

DigitalGenius

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

56%

Sporting Goods

22%

Consumer Goods

11%

Consumer Services

11%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.3

Meets Requirements

Average: 9.2

9.3

Ease of Doing Business With

Average: 9.1

10.0

Ease of Setup

Average: 8.7

9.8

Quality of Support

Average: 9.3

9.4

Ease of Admin

Average: 8.7

9.8

Ozonetel CloudAgent

Overall Satisfaction Score

Top Industries of Reviewers:

Consumer Services

33%

Financial Services

29%

Insurance

21%

Education Management

17%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.3

Meets Requirements

Average: 9.2

9.0

Ease of Doing Business With

Average: 9.1

9.5

Ease of Setup

Average: 8.7

9.4

Quality of Support

Average: 9.3

9.1

Ease of Admin

Average: 8.7

9.1

#10

Google Contact Center AI

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

50%

Computer Software

20%

Education Management

20%

Computer & Network Security

10%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.2

Meets Requirements

Average: 9.2

9.1

Ease of Doing Business With

Average: 9.1

10.0

Ease of Setup

Average: 8.7

9.3

Quality of Support

Average: 9.3

9.4

Ease of Admin

Average: 8.7

9.2

#11

Genesys Cloud CX

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

42%

Financial Services

23%

Telecommunications

19%

Insurance

16%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.4

Meets Requirements

Average: 9.2

9.4

Ease of Doing Business With

Average: 9.1

9.4

Ease of Setup

Average: 8.7

9.3

Quality of Support

Average: 9.3

8.8

Ease of Admin

Average: 8.7

9.2

#12

LivePerson

Overall Satisfaction Score

Top Industries of Reviewers:

Telecommunications

40%

Computer Hardware

20%

Consumer Electronics

20%

Banking

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.2

Meets Requirements

Average: 9.2

9.4

Ease of Doing Business With

Average: 9.1

9.6

Ease of Setup

Average: 8.7

9.5

Quality of Support

Average: 9.3

9.6

Ease of Admin

Average: 8.7

9.7

#13

Drift

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

57%

Information Technology and Services

25%

Marketing and Advertising

12%

Internet

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.0

Meets Requirements

Average: 9.2

9.3

Ease of Doing Business With

Average: 9.1

9.9

Ease of Setup

Average: 8.7

8.9

Quality of Support

Average: 9.3

9.6

Ease of Admin

Average: 8.7

9.5

#14

Siena AI

Overall Satisfaction Score

Top Industries of Reviewers:

Consumer Goods

41%

Retail

27%

Health, Wellness and Fitness

18%

Food & Beverages

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

8.9

Meets Requirements

Average: 9.2

9.4

Ease of Doing Business With

Average: 9.1

9.8

Ease of Setup

Average: 8.7

8.5

Quality of Support

Average: 9.3

9.6

Ease of Admin

Average: 8.7

9.4

#15

Voiceflow

Overall Satisfaction Score

Top Industries of Reviewers:

Real Estate

38%

Retail

25%

Marketing and Advertising

25%

Entertainment

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.3

Meets Requirements

Average: 9.2

8.7

Ease of Doing Business With

Average: 9.1

9.5

Ease of Setup

Average: 8.7

9.3

Quality of Support

Average: 9.3

9.3

Ease of Admin

Average: 8.7

9.3

#16

Replicant

Overall Satisfaction Score

Top Industries of Reviewers:

Automotive

31%

Insurance

31%

Health, Wellness and Fitness

23%

Financial Services

15%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.3

Meets Requirements

Average: 9.2

8.7

Ease of Doing Business With

Average: 9.1

9.4

Ease of Setup

Average: 8.7

9.1

Quality of Support

Average: 9.3

9.6

Ease of Admin

Average: 8.7

9.5

#17

Zowie

Overall Satisfaction Score

Top Industries of Reviewers:

Arts and Crafts

25%

Business Supplies and Equipment

25%

Computer Hardware

25%

Apparel & Fashion

25%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.7

Meets Requirements

Average: 9.2

8.8

Ease of Doing Business With

Average: 9.1

9.0

Ease of Setup

Average: 8.7

9.6

Quality of Support

Average: 9.3

9.1

Ease of Admin

Average: 8.7

7.1

#18

ServiceNow Customer Service Management

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

57%

Automotive

14%

Computer Software

14%

Management Consulting

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.9

Meets Requirements

Average: 9.2

10.0

Ease of Doing Business With

Average: 9.1

0.0

Ease of Setup

Average: 8.7

0.0

Quality of Support

Average: 9.3

9.7

Ease of Admin

Average: 8.7

0.0

#19

Forethought AI

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

34%

Information Technology and Services

31%

Financial Services

29%

Accounting

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.1

Meets Requirements

Average: 9.2

8.8

Ease of Doing Business With

Average: 9.1

9.4

Ease of Setup

Average: 8.7

8.6

Quality of Support

Average: 9.3

9.0

Ease of Admin

Average: 8.7

8.9

#20

Yoizen Omnichannel CX Platform

Overall Satisfaction Score

Top Industries of Reviewers:

Telecommunications

38%

Oil & Energy

25%

Consumer Services

25%

Alternative Medicine

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

8.8

Meets Requirements

Average: 9.2

9.2

Ease of Doing Business With

Average: 9.1

9.4

Ease of Setup

Average: 8.7

8.9

Quality of Support

Average: 9.3

8.5

Ease of Admin

Average: 8.7

8.9