# Capgemini Services Reviews **Vendor:** Capgemini **Category:** [Cloud Consulting Providers](https://www.g2.com/categories/cloud-consulting) **Average Rating:** 3.9/5.0 **Total Reviews:** 26 ## About Capgemini Services Salesforce Consulting and Implementation Practice. ## Capgemini Services Pros & Cons **What users like:** - Users value the **extensive resources** and support from the large team at Capgemini Services. (1 reviews) - Users appreciate the **abundant resources** provided by Capgemini Services, enhancing support through their large team. (1 reviews) - Users value the **large team and abundant resources** of Capgemini Services, enhancing collaboration and project success. (1 reviews) **What users dislike:** - Users experience **communication difficulties** due to occasional outsourcing to other countries by Capgemini Services. (1 reviews) - Users experience **communication difficulties** due to outsourcing in other countries, impacting their overall service experience. (1 reviews) - Users often face **poor customer support** due to outsourced teams, leading to communication challenges and frustrations. (1 reviews) ## Capgemini Services Reviews ### 1. SLAs Need Better Adherence **Rating:** 2.5/5.0 stars **Reviewed by:** Pranav D. | Associate Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** March 10, 2026 **What do you like best about Capgemini Services?** 1) Good support and 24*5 support 2) Lean support during national holidays and month end closing **What do you dislike about Capgemini Services?** 1) SLAs are not followed properly. 2) Delivery quality is not as per expectation. **Recommendations to others considering Capgemini Services:** 1) Improve quality of Support ticket delivery. 2) Increase number of experienced resources 3) Better to have Global SAP certified consultant as resources. **What problems is Capgemini Services solving and how is that benefiting you?** 1) SAP Functional Support for SAP system issues 2) ERP Monitoring 3) SOLMAN Tool support ### 2. Good work-life, and balanced personal life **Rating:** 5.0/5.0 stars **Reviewed by:** Anamta Z. | Security professional, Enterprise (> 1000 emp.) **Reviewed Date:** October 10, 2025 **What do you like best about Capgemini Services?** Everything from their Bangalore EPIP zone office builidng, to their work culture, to the opportunities and proects they provided. **What do you dislike about Capgemini Services?** For around 2 months, I have been on bench as well. But still, wasn't getting good interviews calls for projects. **Recommendations to others considering Capgemini Services:** Go for it. This company truly feels like a dream workplace, offering many opportunities for growth in the future. It has been the best organization I have ever worked for, and I have learned so much here. I believe you will gain a lot from this place as well. **What problems is Capgemini Services solving and how is that benefiting you?** It is basically a IT global servicing organization. It works on various domain such as Software Development, Cybersecurity, Machine Learning, and all. It provides quality wise work to its clients and transparancy in work culture. The best thing is, during covid, it is one of those few companies which didn't terminated their employees. ### 3. Worked almost 8 year with Capgemini's team **Rating:** 4.0/5.0 stars **Reviewed by:** Rudy R. | eCommerce Director, Enterprise (> 1000 emp.) **Reviewed Date:** February 04, 2025 **What do you like best about Capgemini Services?** They have big team, and a lot of resources. **What do you dislike about Capgemini Services?** sometime they do outsource in other countries, which can make some communication difficult. **Recommendations to others considering Capgemini Services:** I think they are overall a good company to work with, if you are looking for developpers on Salesforce. **What problems is Capgemini Services solving and how is that benefiting you?** Capgemini were our development agency. As we were using Salesforce Demandware system to operate our website, Capgemini's team developed all our new features. ### 4. I am excited to writing a review **Rating:** 5.0/5.0 stars **Reviewed by:** lova r. | Full-stack Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Capgemini Services?** Their reaciving, interaction with peoples. **What do you dislike about Capgemini Services?** Nothing to dislikes in the Capgemini, every thing is good. **Recommendations to others considering Capgemini Services:** This is the best company in my life, because in this they are fastly interacted even it is small issue. **What problems is Capgemini Services solving and how is that benefiting you?** In Capgemini services there is no problems, in this company we have good relationship and better moments in every employee. ### 5. Good service by Capgemini **Rating:** 4.0/5.0 stars **Reviewed by:** Karishma S. | Human Resources Transformation Consultant - WFA, Enterprise (> 1000 emp.) **Reviewed Date:** September 12, 2023 **What do you like best about Capgemini Services?** I love the kind of expertise they bring along with them. They are well aware of service now and what are the fucntionalities which are customizable and which are not. They have answers to all the queries and know how to impement a process without disturbing the flow of the business. **What do you dislike about Capgemini Services?** I didnt yet come across anything that doesnt work well for me with them. I loved the experetise they come with and would love to keep workign with them in the future. **Recommendations to others considering Capgemini Services:** Train all consultants well and know in depth about the product you are offering along with intricacies that might be required to implement it step by step. **What problems is Capgemini Services solving and how is that benefiting you?** While researching for companies which can sucessfully implement Service now for me, my team came across Capgemini Services and must say it was indeed a great decision to decide to work with them. They have smoothly implemented service now for us and out TAT to solve employee HR issues ha reduced drastically. ### 6. Company Work Culture **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** May 04, 2024 **What do you like best about Capgemini Services?** The training they provide to a fresher is good. **What do you dislike about Capgemini Services?** The center I was working had a shortage of projects. **Recommendations to others considering Capgemini Services:** Please make sure that you are very good at your job. There is little margin of error in Capgemini **What problems is Capgemini Services solving and how is that benefiting you?** I worked with Capgemini on a project for Toshiba. They created software for Medical Tools. Hence, they are contributing to the helathcare market. ### 7. Review of capgemini **Rating:** 5.0/5.0 stars **Reviewed by:** Rajadurai G. | Enterprise (> 1000 emp.) **Reviewed Date:** September 13, 2023 **What do you like best about Capgemini Services?** Quick action ever seen .I like their attitude very much.Next time also I will choose them for better work. Thanks and regards Thanks a lot ..for the support staff. **What do you dislike about Capgemini Services?** Nothing. They don't have any draw back I think. A clear and trust worthy company. You can go without thinking. Nice experience. Thanks and regards Rajadurai G **Recommendations to others considering Capgemini Services:** Well and good company for the solution you need at the earliest. **What problems is Capgemini Services solving and how is that benefiting you?** Good support and well knowledge staffs.Solved my issues at the earliest. Quick action and result felt in the interaction. Thanks for the staffs. Thanks and regards. ### 8. Capgemini Technical Services Review **Rating:** 4.5/5.0 stars **Reviewed by:** Vimal D. | Senior Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2023 **What do you like best about Capgemini Services?** Technical Services - Engineering & IT , Energetic young resources with on time thats the Unique Feature in Capegemini Global Services , I am Completely happy with a Their Serivces **What do you dislike about Capgemini Services?** As of Now I have Never faced any Issues or Dislikes with a Capegemini Services Maybe in Future of Large support , I May have to check their Potential Will let you know Surely If I am Getting anything **Recommendations to others considering Capgemini Services:** Surely I will be recommending this to Some other ,According to their Specific Reqirements **What problems is Capgemini Services solving and how is that benefiting you?** We are Getting Industry Technical Support Services from Capegemini to fulfill the Technical Requirements - Energetic and Innovative Solutiom with a Instantenous Support ### 9. All in One Service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** December 23, 2023 **What do you like best about Capgemini Services?** The most help Capgemini Services are regarding security and development services for Data driven applications. **What do you dislike about Capgemini Services?** Learning scope is alot in Capgemini services, which will end up the only downside I found. **Recommendations to others considering Capgemini Services:** I would hugely recommend Capgemini Services to medium organisation. **What problems is Capgemini Services solving and how is that benefiting you?** Capgemini Services are very helpful in guiding in creation SAP solutions. They have huge organisation with a very good number of experiences. ### 10. Level 1 analyst and offshore Crisis **Rating:** 2.0/5.0 stars **Reviewed by:** Kristina G. | A, Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Capgemini Services?** I like that we were able to get a quick and easy response time at the beginning of our services and everyone was friendly **What do you dislike about Capgemini Services?** Capgemini came into our business trying to give us solutions in order to help our ticket triage issues we where having unfortunately we were given level 1 analyst for two months and the entire thing then moved to offshore in which we still **What problems is Capgemini Services solving and how is that benefiting you?** Ticket triage problems problems between siloed systems that led to disparate data and teams not communicating the correct information in between leading to high response times ### 11. One of the best IT consulting companies **Rating:** 5.0/5.0 stars **Reviewed by:** José F. | IM Manager - Central Amer and Caribbean en Wärtsilä, Oil & Energy, Enterprise (> 1000 emp.) **Reviewed Date:** November 29, 2022 **What do you like best about Capgemini Services?** The wide variety of its service portfolio, focused on resources and data management. **What do you dislike about Capgemini Services?** So far I am satisfied with the services provided. **Recommendations to others considering Capgemini Services:** If you are looking for resources, support, and good services, you are in the right place. **What problems is Capgemini Services solving and how is that benefiting you?** Being a generalized support company, it has provided the timely and necessary support to stay ahead of the main requirements today. ### 12. Great consultancy service **Rating:** 5.0/5.0 stars **Reviewed by:** Vishal M. | Pharmacist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2023 **What do you like best about Capgemini Services?** Time management, professional project work. **What do you dislike about Capgemini Services?** Little bit expensive. But excellent company. **What problems is Capgemini Services solving and how is that benefiting you?** Good consultancy service for start-ups. They helped with our project. ### 13. Best vendor partner ever worked with for onboarding the technical resources. **Rating:** 5.0/5.0 stars **Reviewed by:** Sasikumar S. | Project manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 09, 2022 **What do you like best about Capgemini Services?** Always avaialble and prompt in responding back to customer queries. Technical knowledge on our products is very helpful for them to sustain in the service industry **What do you dislike about Capgemini Services?** Metrics wise i see a large gap when presenting to the leadership. Always we need to keep reminding the metrics to present itto the leadership. Monthly reviews and weekly meetings needs to be reviewed. **What problems is Capgemini Services solving and how is that benefiting you?** We have partnered with CapGemini for couple of years and we always cherish to work with them. Best support we used to get the unit head and always speed up for onboarding the resources. ### 14. Awsome **Rating:** 4.5/5.0 stars **Reviewed by:** Abhijeet D. | Data Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2022 **What do you like best about Capgemini Services?** User Friendly, best in Market even in world **What do you dislike about Capgemini Services?** The initial Process, is so lengthy for a beginner **Recommendations to others considering Capgemini Services:** Well it's a good one for startup **What problems is Capgemini Services solving and how is that benefiting you?** Time management, Well maintained and fully safe ### 15. One of the Trusted IT Consulting Service for automaton, cloud, architect and support. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 12, 2022 **What do you like best about Capgemini Services?** An experienced technology and expert employee having vast knowledge of various technologies. **What do you dislike about Capgemini Services?** Support and cost were a little bit High. **Recommendations to others considering Capgemini Services:** Consider Capgemini for your project if you need any consultation related to cloud and automation. **What problems is Capgemini Services solving and how is that benefiting you?** Capgemini helped our project while providing experts from IAM and Automation team to solve our use cases. ### 16. A great software solution company **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 04, 2022 **Describe the project or task Capgemini Services helped with:** It was a very good organization which really provided all the real-time tec solutions to clients and was actually quiet effic in hadrling client queries and work culture was amazing specially the senior team **What do you like best about Capgemini Services?** Its work culture and client centric functioning **What do you dislike about Capgemini Services?** The time it took for a project to continue was really a issue and created lot of problems **Recommendations to others considering Capgemini Services:** Its a good firm to work/partner **What problems is Capgemini Services solving and how is that benefiting you?** I was solving supply chain support system and aldo providing tech solutions to clients ### 17. Senior Consultant **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Semiconductors | Enterprise (> 1000 emp.) **Reviewed Date:** January 28, 2022 **Describe the project or task Capgemini Services helped with:** I was in the embedded software development. Worked for Medical and Automotive clients. **What do you like best about Capgemini Services?** Capgemini is one of the world largest consulting company. I really enjoyed working there. **What do you dislike about Capgemini Services?** Capgemini processes are not clear to employees. Policy documentation can be more clear . **What problems is Capgemini Services solving and how is that benefiting you?** Campgemini mostly provide consulting services to it's clients. ### 18. Nice **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2021 **Describe the project or task Capgemini Services helped with:** Sync to respective system for end to end solution **What do you like best about Capgemini Services?** The ease to use to tool and sync performance **What do you dislike about Capgemini Services?** Hope it has more flexibility on config which could cater more complex design **What problems is Capgemini Services solving and how is that benefiting you?** Advice to make use of application Benefits as product knowledge and options for users to make use of tools ### 19. Reliable implementation partner with large pool of talent **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** January 14, 2021 **Describe the project or task Capgemini Services helped with:** We hired CapGemini for Salesforce CRM ,communities implementation for our banking organization . **What do you like best about Capgemini Services?** Availability of qualified consultants and excellent talent pool they are very flexible to work with. CapGemini was able to deliver the project on time,their execution strategy was the best. **What do you dislike about Capgemini Services?** Cap Gemini services are expensive and lack of available resources at onsite . **What problems is Capgemini Services solving and how is that benefiting you?** CapGemini helped us to implement Global Crm application ,customer communities for the bank using Salesforce Crm. ### 20. CapGemini Gods of collaboration **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2017 **Describe the project or task Capgemini Services helped with:** CapGemini to me was the pioneer of outsourcing and collaboration in implementation of infrastructure excellence for Information Technology. Easy transitioning experience! **What do you like best about Capgemini Services?** The way in which the transition was made when we would go in as an IT team. **What do you dislike about Capgemini Services?** Nothing to dislike CapGemini is and was an excellent Company! **Recommendations to others considering Capgemini Services:** Consider? I implore you to use this company for the services they provide. Excellent professionalism. ### 21. Highly suggest using them if you have a niche product or need a specific feature installed **Rating:** 3.5/5.0 stars **Reviewed by:** Proby P. | Sr. Enterprise Storage Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** February 07, 2017 **Describe the project or task Capgemini Services helped with:** CRM-specific technology feature implementation. CG did the best in both RFP and project planning phases. They excelled in project implementation (specifically technology - Cloud and B2B, and reporting infrastructure.) Also they came in within budget and overall delivered a great service. However there was a limited project budget with a limited scope. **What do you like best about Capgemini Services?** Great project management, great meeting presence and post-meeting updates, superb implementation, and they managed the budget well. **What do you dislike about Capgemini Services?** It was a relatively specific feature request that was limited in scope. It feel like it'd be a huge challenge for them if the project was larger in scope and lasted multi-year with a various amount of requested features and functionality. **Recommendations to others considering Capgemini Services:** They'll create a good SOW and project plan well. If they don't know, they'll engage partners who can help. Make sure you are close with their leaders as they can influence their technology leaders and speed things along. Don't be afraid to call meetings with them and request action items. ### 22. Fantastic firm **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2017 **Describe the project or task Capgemini Services helped with:** We used CapGemini on a project. They were very good in terms of assisting us with our business processes and archiving **What do you like best about Capgemini Services?** Their help with an integrated SOP workflow. **What do you dislike about Capgemini Services?** Nothing really comes to mind. Aside from price. ### 23. Capgemini Consulting: Salesforce Division **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2017 **Describe the project or task Capgemini Services helped with:** I was first aware of Capgemini through a conference in the Midwest. They came highly recommended but didn't succeed in our endeavor. **What do you like best about Capgemini Services?** I liked the individuals on the project, they made the day to day operations workable. Their management is sub-par and young. They have the knowledge but the leadership and tone wasn't clear. **What do you dislike about Capgemini Services?** Their ability to manage and communicate was absolutely horrid. We weren't able to accomplish certain phases due to the inability to clearly establish sprints. Our daily scrums weren't run properly nor did we run agile correctly. ### 24. Peoplesoft Consultant **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2017 **Describe the project or task Capgemini Services helped with:** We implemented Peoplesoft FSCM/HCM for Capgemini Internal team. Modules included -Resource Management ,Capacity planning, HCM-employee self service **What do you like best about Capgemini Services?** Everything is done with proper planning and resource allocation. **What do you dislike about Capgemini Services?** Oracle support was not be friendly in resolving bugs, hence there was delay in completing the project on time. ### 25. Mixed bag with outsourcing **Rating:** 2.0/5.0 stars **Reviewed by:** Les A. | COMPUTER OPERATIONS SUPERVISOR, Dairy, Enterprise (> 1000 emp.) **Reviewed Date:** March 27, 2014 **What do you like best about Capgemini Services?** CapGemini offers a variety of sources for filling in areas that a company lacks. They have a large scope of assets to offer. **What do you dislike about Capgemini Services?** Frequently transfer of knowledge and lacking experience within a company's scope means missing intricacies that you get with someone who has worked within a company for a number of years. depending on context this may be tolerable, but has shot us in the foot. **Recommendations to others considering Capgemini Services:** CapGemini is a large workforce so consistency across the board is hit or miss. Some agents are very good and some lack, which is like any workforce. ### 26. Solid company and services **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** November 18, 2013 **What do you like best about Capgemini Services?** Expertise and flexiblity with offered services **What do you dislike about Capgemini Services?** End of project "get it done so we can leave" - [View Capgemini Services pricing details and edition comparison](https://www.g2.com/products/capgemini-services/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-05+20%3A49%3A35+-0500&secure%5Bsession_id%5D=1980f780-6efd-4dd9-ba71-eee9c69995e7&secure%5Btoken%5D=708e4672fd63d55e67d1639411f39372dea7e35e2c794d6490598811c09f4e5c&format=llm_user) ## Capgemini Services Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Support** - Go Live Support - Documentation - Training - Metrics - Admin Services **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top Capgemini Services Alternatives - [Accenture](https://www.g2.com/products/accenture/reviews) - 4.2/5.0 (107 reviews) - [Wipro](https://www.g2.com/products/wipro/reviews) - 4.1/5.0 (41 reviews) - [Cognizant](https://www.g2.com/products/cognizant/reviews) - 4.1/5.0 (46 reviews)