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54 Stitch Reviews
Overall Review Sentiment for Stitch
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- Communication
- Wide range of support
- Braze expertise Review collected by and hosted on G2.com.
- Some lack of attention to detail, we frequently caught things that were incorrect in preliminary briefs, but luckily they had a process in place to catch these things before going live. Review collected by and hosted on G2.com.
Stitch comes to the table with a positive energy ready to solve problems. Nothing is too big or small for them to take on and they jump at the chance to be a helpful, trusted partner.
Key strengths I really appreciate:
- Technical expertise is top notch
- Problem solving is creative and well-thought out
- Documentation is thorough
- Collaborative and flexible to clients' needs Review collected by and hosted on G2.com.
Not necessarily a fault of Stitch, but more clarity on the onboarding package that Braze requires and the services that Stitch is providing. More visibility to how we are making progress thru that training and onboarding plan would be nice line of sight to have. Review collected by and hosted on G2.com.
Aside from how much time they've helped free up, I appreciate the people. They're quick learners, follow instruction well, and often propose new ways to help streamline tasks. I love that I don't have to worry about things, they follow the tracker provided closely and I rarely have to follow up on things. Review collected by and hosted on G2.com.
There is nothing that comes to mind! We fixed some hour tracking issues last year as their was some lack of visibility on my end, but the Stitch team remedied that immediately. It's been nothing but a lovely experience. Review collected by and hosted on G2.com.
The Stitch team has diligently onboarded swiftly while establishing new processes to enhance our workflow efficiency. Review collected by and hosted on G2.com.
We habe been very pleased working with Stitch, not negative feedback so far. Review collected by and hosted on G2.com.
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They act as real right seat rides. They are along the implementation with us beyond just the technical work. Willing to look around the corner and see a potential bump in the road or suggest a new way of doing things that'll improve our performance as a team. Most importantly, they don't place these rigid toll-gates in the process that once you're past you can't revisit without spending more money to just have a conversation. Very flexible and effective method to scoping the work. Review collected by and hosted on G2.com.
I mean, Indianapolis is kind of a b-minus city. I kid, I kid. They made me put something here. Review collected by and hosted on G2.com.
The individuals we are working with, the process in which they have learned our business and current processes and provided solutions to transitioning/replicating things in Braze. Review collected by and hosted on G2.com.
We were really hoping for a more strategic partner that could provide suggested improvements to our process and strategy and also confirm best practices. We usually have to ask for these recommendations based on our obervations rather than them proactively identifying opportunities. Review collected by and hosted on G2.com.
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They're easy to work with, speak english instead of in heavy tech jargon, and are proactive in finding solutions. Review collected by and hosted on G2.com.
The downside is the moving forward engagement structure, we had hoped we could keep them on a retainer and bank some hours each month so we would have the team available as issues arose. This wasn't an option that was available, so we will wait until we need to enhance our techstack and move to our "Future state" to engage them again. Review collected by and hosted on G2.com.
The innovative and proactive approach from their team, particularly Brendan F, stands out. They consistently deliver creative solutions to overcome technical and operational hurdles. Review collected by and hosted on G2.com.
This field is required. I have met min characters Review collected by and hosted on G2.com.
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Extremely knowledgable, and have guided us through the entire end to end migration process with nothing less than admirable professionalism and acute attention to detail all the way. Review collected by and hosted on G2.com.
Nothing, other than them make me attend early morning weekly meetings (U.S<>Australia business hours timezone overlaps aren't always the best) 😊 Review collected by and hosted on G2.com.
The team is so talented and they operate at the confluence of technical excellence and superior customer service. Our organization has been scratching our heads over some specific data questions for decades and Stitch was able to access the information in minutes -- because they understand how to get there and why it matters. Review collected by and hosted on G2.com.
The only downside to working with Stitch is that eventually our contract will end! They'll have us very well set up to continue our work without them but I will miss having their brilliant minds on our team. Review collected by and hosted on G2.com.