Best Conversation Intelligence Software - Page 4

JJ
Researched and written by Julie Jung

Conversation intelligence (CI) software records, transcribes, and analyzes sales calls. Through analyzing sales calls, CI software can identify keywords and topics of conversation so users can quickly jump to those points in the recorded sales calls and further analyze valuable insights. CI software can be used by businesses to take notes on key conversations with potential buyers, identify risky or noncompliant topics of conversation, coach new sales representatives on best practices, and any other use cases that can be used from the analysis and transcription of sales calls.

Sales coaching software is a related software that generally offers conversation intelligence capabilities but focuses less on analyzing the transcription and text of a call and more on the language, cadence, and technique of the sales representative. Additionally, sales coaching software provides separate features for sales representatives to easily view and organize sales deals that are in the pipeline.

To qualify for inclusion in the Conversation Intelligence (CI) category, a product must:

Transcribe calls into text and data that can be searched and analyzed
Analyze the transcription of a call and identify keywords, themes, and possible action items
Provide statics of a conversation including talk ratios, customer interactivity, and total call duration

Best Conversation Intelligence Software At A Glance

Leader:
Salesforce Sales Cloud
Salesforce Sales Cloud
Highest Performer:
Substrata
Substrata
Best Contender:
Dialpad Support
Dialpad Support
Most Niche:
JustCall
JustCall
Most Trending:
Sybill.ai
Sybill.ai
Show LessShow More
Best Contender:
Dialpad Support
Dialpad Support
Most Niche:
JustCall
JustCall
Most Trending:
Sybill.ai
Sybill.ai

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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175 Listings in Conversation Intelligence Available
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    G2 Score
Mihup
(43)4.7 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Mihup.ai is an enterprise-ready conversational intelligence platform that empowers and understands conversations like a human, driving successful business outcomes. Mihup Interaction Analytics (MIA

    Users
    • Quality Analyst
    Industries
    • Financial Services
    • Consumer Services
    Market Segment
    • 51% Mid-Market
    • 26% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Mihup is a platform that provides call analysis, auditing, and reporting capabilities.
    • Users like the product's ability to analyze calls, generate reports automatically, and its user-friendly interface, along with its exceptional transcription capabilities and the fact that it can be easily integrated with existing systems.
    • Users mentioned that the user interface could be improved, the product is time-consuming to use, the reporting structure could be more personalized, and there are issues with accuracy and language support.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Mihup Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Accuracy
    21
    Ease of Use
    15
    Call Recording
    13
    Features
    13
    Auditing Efficiency
    12
    Cons
    User Interface Issues
    9
    Accuracy Issues
    8
    Inaccuracy
    7
    Dashboard Issues
    6
    Poor UI Design
    6
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Mihup features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.4
    9.6
    Artificial Intelligence
    Average: 8.6
    9.7
    Customer Scoring
    Average: 8.4
    9.9
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Mihup Communications Private Limited.
    Year Founded
    2016
    HQ Location
    Kolkata, West
    Twitter
    @mihup_ai
    53 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    84 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Mihup.ai is an enterprise-ready conversational intelligence platform that empowers and understands conversations like a human, driving successful business outcomes. Mihup Interaction Analytics (MIA

Users
  • Quality Analyst
Industries
  • Financial Services
  • Consumer Services
Market Segment
  • 51% Mid-Market
  • 26% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Mihup is a platform that provides call analysis, auditing, and reporting capabilities.
  • Users like the product's ability to analyze calls, generate reports automatically, and its user-friendly interface, along with its exceptional transcription capabilities and the fact that it can be easily integrated with existing systems.
  • Users mentioned that the user interface could be improved, the product is time-consuming to use, the reporting structure could be more personalized, and there are issues with accuracy and language support.
Mihup Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Accuracy
21
Ease of Use
15
Call Recording
13
Features
13
Auditing Efficiency
12
Cons
User Interface Issues
9
Accuracy Issues
8
Inaccuracy
7
Dashboard Issues
6
Poor UI Design
6
Mihup features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.4
9.6
Artificial Intelligence
Average: 8.6
9.7
Customer Scoring
Average: 8.4
9.9
AI Text Summarization
Average: 8.6
Seller Details
Seller
Mihup Communications Private Limited.
Year Founded
2016
HQ Location
Kolkata, West
Twitter
@mihup_ai
53 Twitter followers
LinkedIn® Page
www.linkedin.com
84 employees on LinkedIn®
Read Mihup Reviews
Natterbox
(115)4.4 out of 5
View top Consulting Services for Natterbox
Save to My Lists
Entry Level Price:Starting at $60.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Natterbox is your Salesforce contact center made easy—an all-in-one voice and Omni-channel solution that seamlessly integrates within Salesforce to enhance customer experiences and streamline operatio

    Users
    • Salesforce Administrator
    Industries
    • Financial Services
    • Staffing and Recruiting
    Market Segment
    • 57% Mid-Market
    • 32% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Natterbox Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    29
    Ease of Use
    20
    Helpful
    19
    Features
    18
    Reliability
    18
    Cons
    Call Issues
    8
    Missing Features
    8
    Connection Issues
    6
    Poor Customer Support
    6
    Call Limitations
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Natterbox features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.4
    7.6
    Artificial Intelligence
    Average: 8.6
    7.6
    Customer Scoring
    Average: 8.4
    8.3
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Natterbox Limited
    Company Website
    Year Founded
    2010
    HQ Location
    London, England
    Twitter
    @Natterbox
    1,544 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    135 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Natterbox is your Salesforce contact center made easy—an all-in-one voice and Omni-channel solution that seamlessly integrates within Salesforce to enhance customer experiences and streamline operatio

Users
  • Salesforce Administrator
Industries
  • Financial Services
  • Staffing and Recruiting
Market Segment
  • 57% Mid-Market
  • 32% Small-Business
Natterbox Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
29
Ease of Use
20
Helpful
19
Features
18
Reliability
18
Cons
Call Issues
8
Missing Features
8
Connection Issues
6
Poor Customer Support
6
Call Limitations
5
Natterbox features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.4
7.6
Artificial Intelligence
Average: 8.6
7.6
Customer Scoring
Average: 8.4
8.3
AI Text Summarization
Average: 8.6
Seller Details
Seller
Natterbox Limited
Company Website
Year Founded
2010
HQ Location
London, England
Twitter
@Natterbox
1,544 Twitter followers
LinkedIn® Page
www.linkedin.com
135 employees on LinkedIn®
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Capturi
(55)4.9 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Capturi is Scandinavia's leading Conversational AI software. The software is designed to automatically analyze your company's conversations with customers, leads, and citizens. Based on these anal

    Users
    No information available
    Industries
    • Telecommunications
    • Oil & Energy
    Market Segment
    • 51% Mid-Market
    • 29% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Capturi Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    22
    Helpful
    17
    Insights Generation
    17
    Improvement
    16
    Customer Support
    15
    Cons
    Dashboard Issues
    3
    Learning Curve
    3
    Steep Learning Curve
    3
    Time-Consuming
    3
    Call Issues
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Capturi features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 9.4
    8.6
    Artificial Intelligence
    Average: 8.6
    9.2
    Customer Scoring
    Average: 8.4
    8.7
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Capturi A/S
    Year Founded
    2019
    HQ Location
    Aarhus, DK
    Twitter
    @capturidotcom
    1,231 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    44 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Capturi is Scandinavia's leading Conversational AI software. The software is designed to automatically analyze your company's conversations with customers, leads, and citizens. Based on these anal

Users
No information available
Industries
  • Telecommunications
  • Oil & Energy
Market Segment
  • 51% Mid-Market
  • 29% Small-Business
Capturi Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
22
Helpful
17
Insights Generation
17
Improvement
16
Customer Support
15
Cons
Dashboard Issues
3
Learning Curve
3
Steep Learning Curve
3
Time-Consuming
3
Call Issues
2
Capturi features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 9.4
8.6
Artificial Intelligence
Average: 8.6
9.2
Customer Scoring
Average: 8.4
8.7
AI Text Summarization
Average: 8.6
Seller Details
Seller
Capturi A/S
Year Founded
2019
HQ Location
Aarhus, DK
Twitter
@capturidotcom
1,231 Twitter followers
LinkedIn® Page
www.linkedin.com
44 employees on LinkedIn®
Read Capturi Reviews
Cresta
(41)4.2 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Contact Centers are challenged to increase their agent efficiency and effectiveness in the face of high attrition, poor training, and managers who can only review less than 3% of interactions. Cresta

    Users
    No information available
    Industries
    • Hospitality
    • Leisure, Travel & Tourism
    Market Segment
    • 44% Enterprise
    • 41% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Cresta features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.4
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Cresta
    Year Founded
    2017
    HQ Location
    San Francisco, CA
    Twitter
    @cresta
    1,184 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    298 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Contact Centers are challenged to increase their agent efficiency and effectiveness in the face of high attrition, poor training, and managers who can only review less than 3% of interactions. Cresta

Users
No information available
Industries
  • Hospitality
  • Leisure, Travel & Tourism
Market Segment
  • 44% Enterprise
  • 41% Mid-Market
Cresta features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.4
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Cresta
Year Founded
2017
HQ Location
San Francisco, CA
Twitter
@cresta
1,184 Twitter followers
LinkedIn® Page
www.linkedin.com
298 employees on LinkedIn®
Read Cresta Reviews
Enthu.ai
(39)4.9 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Enthu.AI helps contact centers improve revenue and customer retention through AI driven insights. Enthu.AI enables 100% customer conversation monitoring, auto surfaces interactions that matter and hel

    Users
    No information available
    Industries
    • Computer Software
    • Outsourcing/Offshoring
    Market Segment
    • 51% Small-Business
    • 49% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Enthu.ai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    6
    Simple
    3
    Accuracy
    2
    Customer Support
    2
    Efficiency
    2
    Cons
    AI Limitations
    1
    Call Issues
    1
    Call Limitations
    1
    Language Limitations
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Enthu.ai features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.4
    9.1
    Artificial Intelligence
    Average: 8.6
    9.5
    Customer Scoring
    Average: 8.4
    9.7
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Enthuworks
    Year Founded
    2021
    HQ Location
    Chandigarh, India
    Twitter
    @enthuAI
    47 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    24 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Enthu.AI helps contact centers improve revenue and customer retention through AI driven insights. Enthu.AI enables 100% customer conversation monitoring, auto surfaces interactions that matter and hel

Users
No information available
Industries
  • Computer Software
  • Outsourcing/Offshoring
Market Segment
  • 51% Small-Business
  • 49% Mid-Market
Enthu.ai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
6
Simple
3
Accuracy
2
Customer Support
2
Efficiency
2
Cons
AI Limitations
1
Call Issues
1
Call Limitations
1
Language Limitations
1
Enthu.ai features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.4
9.1
Artificial Intelligence
Average: 8.6
9.5
Customer Scoring
Average: 8.4
9.7
AI Text Summarization
Average: 8.6
Seller Details
Seller
Enthuworks
Year Founded
2021
HQ Location
Chandigarh, India
Twitter
@enthuAI
47 Twitter followers
LinkedIn® Page
www.linkedin.com
24 employees on LinkedIn®
Read Enthu.ai Reviews
Modjo
(66)4.6 out of 5
View top Consulting Services for Modjo
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Modjo's mission is to revolutionize the way sales organizations work and become the leader in Conversation Intelligence in Europe. Modjo's platform helps companies improve business strategy and execu

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 56% Small-Business
    • 42% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Modjo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    11
    Call Recording
    8
    Helpful
    8
    Time-saving
    4
    Accuracy
    3
    Cons
    Integration Issues
    3
    Expensive
    2
    Accuracy Issues
    1
    AI Limitations
    1
    Dialer Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Modjo features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.4
    8.0
    Artificial Intelligence
    Average: 8.6
    8.0
    Customer Scoring
    Average: 8.4
    8.8
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Modjo
    Year Founded
    2019
    HQ Location
    Paris, FR
    Twitter
    @Modjo
    53 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    76 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Modjo's mission is to revolutionize the way sales organizations work and become the leader in Conversation Intelligence in Europe. Modjo's platform helps companies improve business strategy and execu

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 56% Small-Business
  • 42% Mid-Market
Modjo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
11
Call Recording
8
Helpful
8
Time-saving
4
Accuracy
3
Cons
Integration Issues
3
Expensive
2
Accuracy Issues
1
AI Limitations
1
Dialer Issues
1
Modjo features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.4
8.0
Artificial Intelligence
Average: 8.6
8.0
Customer Scoring
Average: 8.4
8.8
AI Text Summarization
Average: 8.6
Seller Details
Seller
Modjo
Year Founded
2019
HQ Location
Paris, FR
Twitter
@Modjo
53 Twitter followers
LinkedIn® Page
www.linkedin.com
76 employees on LinkedIn®
Read Modjo Reviews
Sprinklr Service
(500)4.3 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:$199.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers rea

    Users
    • Social Media Manager
    • Digital Advisor
    Industries
    • Marketing and Advertising
    • Consumer Services
    Market Segment
    • 41% Enterprise
    • 32% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Sprinklr is a unified customer service platform with advanced AI integrations and customization, designed to manage customer interactions, market, advertise, research, and more.
    • Reviewers frequently mention the platform's ease of use, its ability to manage all channels in one interface, the convenience of its multiple features, and its ability to provide real-time reporting and customer interaction management.
    • Users reported issues such as the platform being quite expensive, occasional slow loading times, difficulties in setting up certain features, auto logout after one hour of inactivity, and occasional technical glitches.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Sprinklr Service Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    194
    Features
    138
    Helpful
    101
    Efficiency
    88
    Customer Support
    62
    Cons
    Missing Features
    63
    Limited Features
    49
    Slow Loading
    44
    Software Bugs
    44
    Bugs
    41
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sprinklr Service features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.4
    6.4
    Artificial Intelligence
    Average: 8.6
    6.3
    Customer Scoring
    Average: 8.4
    6.0
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sprinklr
    Company Website
    Year Founded
    2009
    HQ Location
    New York
    Twitter
    @Sprinklr
    38,728 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,628 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers rea

Users
  • Social Media Manager
  • Digital Advisor
Industries
  • Marketing and Advertising
  • Consumer Services
Market Segment
  • 41% Enterprise
  • 32% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Sprinklr is a unified customer service platform with advanced AI integrations and customization, designed to manage customer interactions, market, advertise, research, and more.
  • Reviewers frequently mention the platform's ease of use, its ability to manage all channels in one interface, the convenience of its multiple features, and its ability to provide real-time reporting and customer interaction management.
  • Users reported issues such as the platform being quite expensive, occasional slow loading times, difficulties in setting up certain features, auto logout after one hour of inactivity, and occasional technical glitches.
Sprinklr Service Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
194
Features
138
Helpful
101
Efficiency
88
Customer Support
62
Cons
Missing Features
63
Limited Features
49
Slow Loading
44
Software Bugs
44
Bugs
41
Sprinklr Service features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.4
6.4
Artificial Intelligence
Average: 8.6
6.3
Customer Scoring
Average: 8.4
6.0
AI Text Summarization
Average: 8.6
Seller Details
Seller
Sprinklr
Company Website
Year Founded
2009
HQ Location
New York
Twitter
@Sprinklr
38,728 Twitter followers
LinkedIn® Page
www.linkedin.com
4,628 employees on LinkedIn®
BoostUp.ai
(611)4.4 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    BoostUp’s AI-powered Revenue Command Center equips sales organizations with the forecasting, sales coaching and deal inspection tools they need to deliver predictable and consistent growth. Revenue Co

    Users
    • Account Executive
    • Enterprise Account Executive
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 64% Mid-Market
    • 33% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • BoostUp.ai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    229
    Forecasting
    129
    Salesforce Integration
    111
    User Interface
    86
    Integrations
    75
    Cons
    Salesforce Integration
    50
    Limitations
    46
    Learning Curve
    36
    Integration Issues
    32
    Forecasting Issues
    27
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • BoostUp.ai features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.4
    7.1
    Artificial Intelligence
    Average: 8.6
    7.1
    Customer Scoring
    Average: 8.4
    7.1
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    BoostUp.ai
    Company Website
    Year Founded
    2018
    HQ Location
    Santa Clara, CA
    Twitter
    @BoostUp_ai
    84 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    72 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

BoostUp’s AI-powered Revenue Command Center equips sales organizations with the forecasting, sales coaching and deal inspection tools they need to deliver predictable and consistent growth. Revenue Co

Users
  • Account Executive
  • Enterprise Account Executive
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 64% Mid-Market
  • 33% Enterprise
BoostUp.ai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
229
Forecasting
129
Salesforce Integration
111
User Interface
86
Integrations
75
Cons
Salesforce Integration
50
Limitations
46
Learning Curve
36
Integration Issues
32
Forecasting Issues
27
BoostUp.ai features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.4
7.1
Artificial Intelligence
Average: 8.6
7.1
Customer Scoring
Average: 8.4
7.1
AI Text Summarization
Average: 8.6
Seller Details
Seller
BoostUp.ai
Company Website
Year Founded
2018
HQ Location
Santa Clara, CA
Twitter
@BoostUp_ai
84 Twitter followers
LinkedIn® Page
www.linkedin.com
72 employees on LinkedIn®
Get a quote
Demodesk Coaching & AI
(44)4.9 out of 5
Save to My Lists
Entry Level Price:$49.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Demodesk Coaching & AI is an AI-powered software that automates note-taking, record-keeping, insight capture, and sales coaching for every customer meeting. Demodesk records, transcribes, transla

    Users
    No information available
    Industries
    • Computer Software
    • Hospital & Health Care
    Market Segment
    • 64% Mid-Market
    • 36% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Demodesk Coaching & AI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    AI Summary
    24
    Ease of Use
    24
    Helpful
    22
    Time-saving
    14
    Customer Support
    13
    Cons
    AI Inaccuracy
    5
    Accuracy Issues
    4
    AI Limitations
    3
    Limited Features
    3
    Recording Issues
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Demodesk Coaching & AI features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.4
    9.2
    Artificial Intelligence
    Average: 8.6
    8.2
    Customer Scoring
    Average: 8.4
    9.4
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Demodesk
    Year Founded
    2018
    HQ Location
    San Francisco, California
    Twitter
    @demodesk
    258 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    22 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Demodesk Coaching & AI is an AI-powered software that automates note-taking, record-keeping, insight capture, and sales coaching for every customer meeting. Demodesk records, transcribes, transla

Users
No information available
Industries
  • Computer Software
  • Hospital & Health Care
Market Segment
  • 64% Mid-Market
  • 36% Small-Business
Demodesk Coaching & AI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
AI Summary
24
Ease of Use
24
Helpful
22
Time-saving
14
Customer Support
13
Cons
AI Inaccuracy
5
Accuracy Issues
4
AI Limitations
3
Limited Features
3
Recording Issues
3
Demodesk Coaching & AI features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.4
9.2
Artificial Intelligence
Average: 8.6
8.2
Customer Scoring
Average: 8.4
9.4
AI Text Summarization
Average: 8.6
Seller Details
Seller
Demodesk
Year Founded
2018
HQ Location
San Francisco, California
Twitter
@demodesk
258 Twitter followers
LinkedIn® Page
www.linkedin.com
22 employees on LinkedIn®
Read Demodesk Coaching & AI Reviews
Mediafly
(1,344)4.4 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Mediafly is a modular platform providing revenue enablement solutions for large enterprises. Mediafly’s content management, buyer and partner engagement, account and revenue intelligence, sales readin

    Users
    • Account Executive
    • Sales Operations Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 59% Mid-Market
    • 23% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Mediafly Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    77
    Helpful
    44
    Sharing Ease
    38
    Easy Sharing
    36
    Easy Access
    25
    Cons
    Missing Features
    22
    Learning Curve
    18
    Limitations
    18
    Poor Search Functionality
    14
    Difficult Navigation
    13
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Mediafly features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.4
    8.5
    Artificial Intelligence
    Average: 8.6
    9.2
    Customer Scoring
    Average: 8.4
    5.0
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Mediafly, Inc
    Year Founded
    2006
    HQ Location
    Chicago, IL
    Twitter
    @Mediafly
    2,599 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    143 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Mediafly is a modular platform providing revenue enablement solutions for large enterprises. Mediafly’s content management, buyer and partner engagement, account and revenue intelligence, sales readin

Users
  • Account Executive
  • Sales Operations Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 59% Mid-Market
  • 23% Enterprise
Mediafly Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
77
Helpful
44
Sharing Ease
38
Easy Sharing
36
Easy Access
25
Cons
Missing Features
22
Learning Curve
18
Limitations
18
Poor Search Functionality
14
Difficult Navigation
13
Mediafly features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.4
8.5
Artificial Intelligence
Average: 8.6
9.2
Customer Scoring
Average: 8.4
5.0
AI Text Summarization
Average: 8.6
Seller Details
Seller
Mediafly, Inc
Year Founded
2006
HQ Location
Chicago, IL
Twitter
@Mediafly
2,599 Twitter followers
LinkedIn® Page
www.linkedin.com
143 employees on LinkedIn®
Read Mediafly Reviews
CallTrackingMetrics
(696)4.5 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:$79.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CallTrackingMetrics is a global conversation analytics provider that gives marketers data to make confident strategy decisions. Over 100,000 users, including The Washington Post, Verizon Connect, and

    Users
    • Owner
    • President
    Industries
    • Marketing and Advertising
    • Internet
    Market Segment
    • 68% Small-Business
    • 29% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • CallTrackingMetrics Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Call Tracking
    8
    Customer Support
    6
    Helpful
    6
    Attribution Accuracy
    5
    Call Recording
    5
    Cons
    Difficult Navigation
    5
    Learning Curve
    5
    Expensive
    4
    Missing Functionality
    3
    Not Intuitive
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • CallTrackingMetrics features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.4
    8.7
    Artificial Intelligence
    Average: 8.6
    9.1
    Customer Scoring
    Average: 8.4
    7.1
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    CallTrackingMetrics
    Company Website
    Year Founded
    2009
    HQ Location
    231 Najoles Rd Suite 500, Millersville, MD 21108
    Twitter
    @CallTrac
    3,830 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    84 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CallTrackingMetrics is a global conversation analytics provider that gives marketers data to make confident strategy decisions. Over 100,000 users, including The Washington Post, Verizon Connect, and

Users
  • Owner
  • President
Industries
  • Marketing and Advertising
  • Internet
Market Segment
  • 68% Small-Business
  • 29% Mid-Market
CallTrackingMetrics Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Call Tracking
8
Customer Support
6
Helpful
6
Attribution Accuracy
5
Call Recording
5
Cons
Difficult Navigation
5
Learning Curve
5
Expensive
4
Missing Functionality
3
Not Intuitive
3
CallTrackingMetrics features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.4
8.7
Artificial Intelligence
Average: 8.6
9.1
Customer Scoring
Average: 8.4
7.1
AI Text Summarization
Average: 8.6
Seller Details
Seller
CallTrackingMetrics
Company Website
Year Founded
2009
HQ Location
231 Najoles Rd Suite 500, Millersville, MD 21108
Twitter
@CallTrac
3,830 Twitter followers
LinkedIn® Page
www.linkedin.com
84 employees on LinkedIn®
Get a quote
Pickle
(66)4.8 out of 5
Save to My Lists
Entry Level Price:$40.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Pickle is the first conversation intelligence platform focused on the SMB sales rep; while seamlessly connecting the entire organization where they live. We make it simple for teams to grow revenue

    Users
    • Account Executive
    Industries
    • Computer Software
    • Staffing and Recruiting
    Market Segment
    • 52% Small-Business
    • 48% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Pickle features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.4
    8.6
    Artificial Intelligence
    Average: 8.6
    9.3
    Customer Scoring
    Average: 8.4
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Pickle
    Year Founded
    2020
    HQ Location
    Sandy, UT
    Twitter
    @pickle
    2,618 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    7 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Pickle is the first conversation intelligence platform focused on the SMB sales rep; while seamlessly connecting the entire organization where they live. We make it simple for teams to grow revenue

Users
  • Account Executive
Industries
  • Computer Software
  • Staffing and Recruiting
Market Segment
  • 52% Small-Business
  • 48% Mid-Market
Pickle features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.4
8.6
Artificial Intelligence
Average: 8.6
9.3
Customer Scoring
Average: 8.4
0.0
No information available
Seller Details
Seller
Pickle
Year Founded
2020
HQ Location
Sandy, UT
Twitter
@pickle
2,618 Twitter followers
LinkedIn® Page
www.linkedin.com
7 employees on LinkedIn®
Read Pickle Reviews
Salesroom
(18)4.9 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Transforming Conversations into Closed-Won Opportunities Salesroom is the only AI-powered video conferencing platform that guides you toward a Closed Won in every meeting. Steer every single conversa

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 61% Small-Business
    • 28% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Salesroom Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    10
    Prospecting Growth
    9
    Customer Support
    8
    Easy Integration
    7
    Easy Integrations
    7
    Cons
    Expensive
    2
    Learning Curve
    2
    AI Inaccuracy
    1
    AI Limitations
    1
    Call Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Salesroom features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.4
    10.0
    Artificial Intelligence
    Average: 8.6
    10.0
    Customer Scoring
    Average: 8.4
    10.0
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Vation Design Language Technologies
    Year Founded
    2021
    HQ Location
    Boston, US
    Twitter
    @SalesroomApp
    67 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    21 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Transforming Conversations into Closed-Won Opportunities Salesroom is the only AI-powered video conferencing platform that guides you toward a Closed Won in every meeting. Steer every single conversa

Users
No information available
Industries
No information available
Market Segment
  • 61% Small-Business
  • 28% Mid-Market
Salesroom Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
10
Prospecting Growth
9
Customer Support
8
Easy Integration
7
Easy Integrations
7
Cons
Expensive
2
Learning Curve
2
AI Inaccuracy
1
AI Limitations
1
Call Issues
1
Salesroom features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.4
10.0
Artificial Intelligence
Average: 8.6
10.0
Customer Scoring
Average: 8.4
10.0
AI Text Summarization
Average: 8.6
Seller Details
Seller
Vation Design Language Technologies
Year Founded
2021
HQ Location
Boston, US
Twitter
@SalesroomApp
67 Twitter followers
LinkedIn® Page
www.linkedin.com
21 employees on LinkedIn®
Read Salesroom Reviews
Scratchpad
(1,489)4.8 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    AI-driven CRM Hygiene Scratchpad simplifies Salesforce, monitors CRM hygiene, and automates data entry and coaching. Loved by RevOps, Sales Leaders, and Reps, even process haters and will improv

    Users
    • Account Executive
    • Enterprise Account Executive
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 58% Mid-Market
    • 21% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Scratchpad is a tool that integrates with Salesforce for efficient opportunity and pipeline management.
    • Reviewers frequently mention the ease of use, time-saving capabilities, and the ability to color code and prioritize tasks as key benefits of Scratchpad.
    • Reviewers noted some limitations such as the need to manually assign new records to oneself, inability to accomplish certain workflows, and a less satisfactory mobile experience.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Scratchpad Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    104
    Salesforce Integration
    72
    Time-saving
    59
    Helpful
    54
    Time-Saving
    52
    Cons
    Missing Features
    22
    Expensive
    12
    Limited Features
    10
    Learning Curve
    9
    Sales Issues
    9
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Scratchpad features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.4
    5.0
    Artificial Intelligence
    Average: 8.6
    4.0
    Customer Scoring
    Average: 8.4
    2.5
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Scratchpad
    Company Website
    Year Founded
    2020
    HQ Location
    Covina, US
    Twitter
    @Scratchpad
    456 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    63 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

AI-driven CRM Hygiene Scratchpad simplifies Salesforce, monitors CRM hygiene, and automates data entry and coaching. Loved by RevOps, Sales Leaders, and Reps, even process haters and will improv

Users
  • Account Executive
  • Enterprise Account Executive
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 58% Mid-Market
  • 21% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Scratchpad is a tool that integrates with Salesforce for efficient opportunity and pipeline management.
  • Reviewers frequently mention the ease of use, time-saving capabilities, and the ability to color code and prioritize tasks as key benefits of Scratchpad.
  • Reviewers noted some limitations such as the need to manually assign new records to oneself, inability to accomplish certain workflows, and a less satisfactory mobile experience.
Scratchpad Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
104
Salesforce Integration
72
Time-saving
59
Helpful
54
Time-Saving
52
Cons
Missing Features
22
Expensive
12
Limited Features
10
Learning Curve
9
Sales Issues
9
Scratchpad features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.4
5.0
Artificial Intelligence
Average: 8.6
4.0
Customer Scoring
Average: 8.4
2.5
AI Text Summarization
Average: 8.6
Seller Details
Seller
Scratchpad
Company Website
Year Founded
2020
HQ Location
Covina, US
Twitter
@Scratchpad
456 Twitter followers
LinkedIn® Page
www.linkedin.com
63 employees on LinkedIn®
Creovai
(158)4.4 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Creovai is a software suite designed to bring intelligence and guidance to contact centers worldwide. By transforming unstructured conversation data into actionable insights, it empowers contact cente

    Users
    No information available
    Industries
    • Consumer Services
    • Banking
    Market Segment
    • 65% Mid-Market
    • 19% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Creovai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    55
    Helpful
    34
    Reporting
    25
    Accuracy
    24
    Dashboard Features
    16
    Cons
    Inaccurate Data Analysis
    21
    Accuracy Issues
    20
    Call Issues
    15
    Learning Curve
    14
    Filtering Issues
    13
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Creovai features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.4
    7.7
    Artificial Intelligence
    Average: 8.6
    7.8
    Customer Scoring
    Average: 8.4
    6.9
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Creovai
    Company Website
    Year Founded
    2012
    HQ Location
    Austin, TX
    Twitter
    @Creovai
    4 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    48 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Creovai is a software suite designed to bring intelligence and guidance to contact centers worldwide. By transforming unstructured conversation data into actionable insights, it empowers contact cente

Users
No information available
Industries
  • Consumer Services
  • Banking
Market Segment
  • 65% Mid-Market
  • 19% Enterprise
Creovai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
55
Helpful
34
Reporting
25
Accuracy
24
Dashboard Features
16
Cons
Inaccurate Data Analysis
21
Accuracy Issues
20
Call Issues
15
Learning Curve
14
Filtering Issues
13
Creovai features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.4
7.7
Artificial Intelligence
Average: 8.6
7.8
Customer Scoring
Average: 8.4
6.9
AI Text Summarization
Average: 8.6
Seller Details
Seller
Creovai
Company Website
Year Founded
2012
HQ Location
Austin, TX
Twitter
@Creovai
4 Twitter followers
LinkedIn® Page
www.linkedin.com
48 employees on LinkedIn®
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