Overall Satisfaction Score
98
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The Top 20 Communication Platform as a Service (cPaaS) Platforms
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The Top 20 Communication Platform as a Service (cPaaS) Platforms
Top Industries of Reviewers:
Retail
27%
Construction
26%
Automotive
25%
Consumer Services
23%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.4
Meets Requirements
Average: 9.4
9.2
Ease of Doing Business With
Average: 9.5
9.3
Ease of Setup
Average: 9.4
9.3
Quality of Support
Average: 9.5
9.1
Ease of Admin
Average: 9.3
9.4
Overall Satisfaction Score
89
Top Industries of Reviewers:
Retail
36%
Non-Profit Organization Management
28%
Financial Services
18%
Marketing and Advertising
18%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
8.9
Meets Requirements
Average: 9.4
8.9
Ease of Doing Business With
Average: 9.5
9.2
Ease of Setup
Average: 9.4
8.8
Quality of Support
Average: 9.5
9.4
Ease of Admin
Average: 9.3
9.2
Overall Satisfaction Score
81
Top Industries of Reviewers:
Financial Services
35%
Hospitality
25%
Consumer Services
21%
Education Management
19%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.2
Meets Requirements
Average: 9.4
9.0
Ease of Doing Business With
Average: 9.5
9.3
Ease of Setup
Average: 9.4
9.2
Quality of Support
Average: 9.5
9.1
Ease of Admin
Average: 9.3
9.2
Overall Satisfaction Score
81
Top Industries of Reviewers:
Telecommunications
39%
Information Technology and Services
31%
Computer Software
20%
Marketing and Advertising
11%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.2
Meets Requirements
Average: 9.4
9.5
Ease of Doing Business With
Average: 9.5
9.3
Ease of Setup
Average: 9.4
9.0
Quality of Support
Average: 9.5
9.4
Ease of Admin
Average: 9.3
9.2
Overall Satisfaction Score
80
Top Industries of Reviewers:
Staffing and Recruiting
74%
Hospital & Health Care
18%
Human Resources
5%
Health, Wellness and Fitness
3%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.4
Meets Requirements
Average: 9.4
9.4
Ease of Doing Business With
Average: 9.5
9.4
Ease of Setup
Average: 9.4
9.2
Quality of Support
Average: 9.5
9.1
Ease of Admin
Average: 9.3
9.2
Overall Satisfaction Score
77
Top Industries of Reviewers:
Education Management
40%
Marketing and Advertising
21%
Information Technology and Services
21%
Health, Wellness and Fitness
19%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.6
Meets Requirements
Average: 9.4
9.3
Ease of Doing Business With
Average: 9.5
9.6
Ease of Setup
Average: 9.4
9.3
Quality of Support
Average: 9.5
9.2
Ease of Admin
Average: 9.3
9.7
Overall Satisfaction Score
77
Top Industries of Reviewers:
Computer Software
28%
Insurance
28%
Information Technology and Services
24%
Consumer Services
21%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.5
Meets Requirements
Average: 9.4
9.3
Ease of Doing Business With
Average: 9.5
9.4
Ease of Setup
Average: 9.4
9.4
Quality of Support
Average: 9.5
9.4
Ease of Admin
Average: 9.3
9.1
Overall Satisfaction Score
74
Top Industries of Reviewers:
Information Technology and Services
35%
Computer Software
35%
Financial Services
15%
Events Services
15%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.8
Meets Requirements
Average: 9.4
9.7
Ease of Doing Business With
Average: 9.5
9.8
Ease of Setup
Average: 9.4
9.8
Quality of Support
Average: 9.5
9.7
Ease of Admin
Average: 9.3
9.8
Overall Satisfaction Score
74
Top Industries of Reviewers:
Marketing and Advertising
44%
Education Management
28%
Information Technology and Services
17%
Business Supplies and Equipment
11%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.8
Meets Requirements
Average: 9.4
9.8
Ease of Doing Business With
Average: 9.5
10.0
Ease of Setup
Average: 9.4
9.9
Quality of Support
Average: 9.5
9.8
Ease of Admin
Average: 9.3
9.9
Overall Satisfaction Score
73
Top Industries of Reviewers:
Information Technology and Services
56%
Internet
22%
Automotive
11%
Business Supplies and Equipment
11%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.9
Meets Requirements
Average: 9.4
9.8
Ease of Doing Business With
Average: 9.5
9.7
Ease of Setup
Average: 9.4
9.8
Quality of Support
Average: 9.5
9.9
Ease of Admin
Average: 9.3
9.9
Overall Satisfaction Score
72
Top Industries of Reviewers:
Information Technology and Services
36%
Marketing and Advertising
29%
Apparel & Fashion
21%
Computer & Network Security
14%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.8
Meets Requirements
Average: 9.4
9.6
Ease of Doing Business With
Average: 9.5
9.4
Ease of Setup
Average: 9.4
9.6
Quality of Support
Average: 9.5
9.9
Ease of Admin
Average: 9.3
9.6
Overall Satisfaction Score
70
Top Industries of Reviewers:
Retail
40%
Marketing and Advertising
27%
Banking
20%
Broadcast Media
13%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.6
Meets Requirements
Average: 9.4
9.3
Ease of Doing Business With
Average: 9.5
9.7
Ease of Setup
Average: 9.4
8.9
Quality of Support
Average: 9.5
9.5
Ease of Admin
Average: 9.3
9.3
Overall Satisfaction Score
68
Top Industries of Reviewers:
Health, Wellness and Fitness
30%
Computer Software
30%
Financial Services
22%
Food & Beverages
19%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.2
Meets Requirements
Average: 9.4
9.1
Ease of Doing Business With
Average: 9.5
9.4
Ease of Setup
Average: 9.4
9.1
Quality of Support
Average: 9.5
9.5
Ease of Admin
Average: 9.3
9.2
Overall Satisfaction Score
66
Top Industries of Reviewers:
Education Management
50%
Industrial Automation
17%
Information Technology and Services
17%
Leisure, Travel & Tourism
17%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.5
Meets Requirements
Average: 9.4
9.4
Ease of Doing Business With
Average: 9.5
9.6
Ease of Setup
Average: 9.4
10.0
Quality of Support
Average: 9.5
9.8
Ease of Admin
Average: 9.3
9.2
Overall Satisfaction Score
66
Top Industries of Reviewers:
Consumer Services
43%
Information Technology and Services
29%
Telecommunications
17%
Marketing and Advertising
11%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.3
Meets Requirements
Average: 9.4
9.2
Ease of Doing Business With
Average: 9.5
9.6
Ease of Setup
Average: 9.4
9.2
Quality of Support
Average: 9.5
9.2
Ease of Admin
Average: 9.3
8.2
Overall Satisfaction Score
66
Top Industries of Reviewers:
Entertainment
25%
Financial Services
25%
Health, Wellness and Fitness
25%
Computer Software
25%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
10.0
Meets Requirements
Average: 9.4
9.4
Ease of Doing Business With
Average: 9.5
9.5
Ease of Setup
Average: 9.4
9.5
Quality of Support
Average: 9.5
9.6
Ease of Admin
Average: 9.3
9.0
Overall Satisfaction Score
66
Top Industries of Reviewers:
Information Technology and Services
41%
Computer Software
24%
Entertainment
18%
Higher Education
18%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.3
Meets Requirements
Average: 9.4
9.5
Ease of Doing Business With
Average: 9.5
9.5
Ease of Setup
Average: 9.4
9.2
Quality of Support
Average: 9.5
9.9
Ease of Admin
Average: 9.3
8.7
Overall Satisfaction Score
65
Top Industries of Reviewers:
Information Technology and Services
45%
Mental Health Care
18%
Entertainment
18%
Non-Profit Organization Management
18%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.5
Meets Requirements
Average: 9.4
9.4
Ease of Doing Business With
Average: 9.5
9.7
Ease of Setup
Average: 9.4
9.7
Quality of Support
Average: 9.5
9.2
Ease of Admin
Average: 9.3
9.4
Overall Satisfaction Score
64
Top Industries of Reviewers:
Information Technology and Services
38%
Financial Services
21%
Computer Software
21%
Education Management
21%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.4
Meets Requirements
Average: 9.4
9.2
Ease of Doing Business With
Average: 9.5
9.8
Ease of Setup
Average: 9.4
9.5
Quality of Support
Average: 9.5
9.5
Ease of Admin
Average: 9.3
9.8
Overall Satisfaction Score
63
Top Industries of Reviewers:
Education Management
25%
Government Administration
25%
Consumer Services
25%
Hospital & Health Care
25%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.1
Meets Requirements
Average: 9.4
9.5
Ease of Doing Business With
Average: 9.5
9.4
Ease of Setup
Average: 9.4
9.2
Quality of Support
Average: 9.5
9.5
Ease of Admin
Average: 9.3
9.1
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