The Top 20 Communication Platform as a Service (cPaaS) Platforms

Check out this list of the top Communication Platform as a Service (cPaaS) Platforms products based on user satisfaction. A product's satisfaction score is calculated by a proprietary algorithm that factors in real-user satisfaction ratings from review data. Software buyers can compare products according to their satisfaction scores to streamline the buying process and quickly identify the best products based on the experiences of their peers.

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G2 Satisfaction Score

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Dotdigital

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

35%

Non-Profit Organization Management

29%

Financial Services

18%

Marketing and Advertising

18%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

8.9

Meets Requirements

Average: 9.3

8.9

Ease of Doing Business With

Average: 9.4

9.3

Ease of Setup

Average: 9.0

8.8

Quality of Support

Average: 9.3

9.4

Ease of Admin

Average: 9.1

9.2

Ozonetel

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

35%

Hospitality

25%

Consumer Services

21%

Education Management

19%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.3

Meets Requirements

Average: 9.3

9.1

Ease of Doing Business With

Average: 9.4

9.4

Ease of Setup

Average: 9.0

9.2

Quality of Support

Average: 9.3

9.2

Ease of Admin

Average: 9.1

9.3

Telnyx CPaaS

Overall Satisfaction Score

Top Industries of Reviewers:

Telecommunications

39%

Information Technology and Services

31%

Computer Software

19%

Marketing and Advertising

11%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.3

Meets Requirements

Average: 9.3

9.5

Ease of Doing Business With

Average: 9.4

9.2

Ease of Setup

Average: 9.0

8.9

Quality of Support

Average: 9.3

9.3

Ease of Admin

Average: 9.1

9.2

Wati

Overall Satisfaction Score

Top Industries of Reviewers:

Education Management

35%

Health, Wellness and Fitness

22%

Information Technology and Services

22%

Marketing and Advertising

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.4

Meets Requirements

Average: 9.3

9.2

Ease of Doing Business With

Average: 9.4

9.4

Ease of Setup

Average: 9.0

9.1

Quality of Support

Average: 9.3

9.0

Ease of Admin

Average: 9.1

9.6

Squaretalk

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

41%

Information Technology and Services

27%

Education Management

23%

Business Supplies and Equipment

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.8

Meets Requirements

Average: 9.3

9.7

Ease of Doing Business With

Average: 9.4

10.0

Ease of Setup

Average: 9.0

9.9

Quality of Support

Average: 9.3

9.8

Ease of Admin

Average: 9.1

10.0

BulkSMS.com

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

35%

Computer Software

35%

Financial Services

15%

Events Services

15%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.8

Meets Requirements

Average: 9.3

9.7

Ease of Doing Business With

Average: 9.4

9.8

Ease of Setup

Average: 9.0

9.8

Quality of Support

Average: 9.3

9.7

Ease of Admin

Average: 9.1

9.8

Sendbird

Overall Satisfaction Score

Top Industries of Reviewers:

Health, Wellness and Fitness

30%

Computer Software

30%

Financial Services

22%

Food & Beverages

19%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.2

Meets Requirements

Average: 9.3

9.1

Ease of Doing Business With

Average: 9.4

9.4

Ease of Setup

Average: 9.0

9.1

Quality of Support

Average: 9.3

9.5

Ease of Admin

Average: 9.1

9.2

EnableX Programmable Cloud

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

40%

Education Management

20%

Computer Software

20%

Financial Services

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.4

Meets Requirements

Average: 9.3

9.5

Ease of Doing Business With

Average: 9.4

9.8

Ease of Setup

Average: 9.0

9.6

Quality of Support

Average: 9.3

9.1

Ease of Admin

Average: 9.1

9.8

Webex Connect

Overall Satisfaction Score

Top Industries of Reviewers:

Consumer Services

42%

Information Technology and Services

28%

Telecommunications

19%

Marketing and Advertising

11%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.3

Meets Requirements

Average: 9.3

9.2

Ease of Doing Business With

Average: 9.4

9.6

Ease of Setup

Average: 9.0

9.1

Quality of Support

Average: 9.3

9.2

Ease of Admin

Average: 9.1

8.2

#10

SleekFlow

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

34%

Real Estate

24%

Education Management

21%

Financial Services

21%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

8.7

Meets Requirements

Average: 9.3

8.7

Ease of Doing Business With

Average: 9.4

8.9

Ease of Setup

Average: 9.0

8.3

Quality of Support

Average: 9.3

8.6

Ease of Admin

Average: 9.1

8.5

#11

Ably Realtime

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

39%

Computer Software

22%

Entertainment

22%

Higher Education

17%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.3

Meets Requirements

Average: 9.3

9.6

Ease of Doing Business With

Average: 9.4

9.6

Ease of Setup

Average: 9.0

8.9

Quality of Support

Average: 9.3

10.0

Ease of Admin

Average: 9.1

8.2

#12

Mtalkz

Overall Satisfaction Score

Top Industries of Reviewers:

Entertainment

25%

Financial Services

25%

Health, Wellness and Fitness

25%

Computer Software

25%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

10.0

Meets Requirements

Average: 9.3

9.5

Ease of Doing Business With

Average: 9.4

9.6

Ease of Setup

Average: 9.0

9.5

Quality of Support

Average: 9.3

9.6

Ease of Admin

Average: 9.1

9.1

#13

Plivo

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

45%

Information Technology and Services

28%

Marketing and Advertising

14%

Telecommunications

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.0

Meets Requirements

Average: 9.3

9.1

Ease of Doing Business With

Average: 9.4

9.2

Ease of Setup

Average: 9.0

8.8

Quality of Support

Average: 9.3

8.5

Ease of Admin

Average: 9.1

9.0

#14

ZEGOCLOUD

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

45%

Mental Health Care

18%

Entertainment

18%

Non-Profit Organization Management

18%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.6

Meets Requirements

Average: 9.3

9.5

Ease of Doing Business With

Average: 9.4

9.8

Ease of Setup

Average: 9.0

9.6

Quality of Support

Average: 9.3

9.2

Ease of Admin

Average: 9.1

9.5

#15

Sinch MessageMedia

Overall Satisfaction Score

Top Industries of Reviewers:

Education Management

25%

Government Administration

25%

Consumer Services

25%

Hospital & Health Care

25%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.1

Meets Requirements

Average: 9.3

9.6

Ease of Doing Business With

Average: 9.4

9.4

Ease of Setup

Average: 9.0

9.2

Quality of Support

Average: 9.3

9.5

Ease of Admin

Average: 9.1

9.1

#16

Stream

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

33%

Health, Wellness and Fitness

27%

Automotive

20%

Computer Software

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.7

Meets Requirements

Average: 9.3

9.5

Ease of Doing Business With

Average: 9.4

9.4

Ease of Setup

Average: 9.0

8.7

Quality of Support

Average: 9.3

9.5

Ease of Admin

Average: 9.1

8.9

#17

Voximplant

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

38%

Computer Software

31%

Food Production

15%

Marketing and Advertising

15%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.1

Meets Requirements

Average: 9.3

9.6

Ease of Doing Business With

Average: 9.4

9.7

Ease of Setup

Average: 9.0

8.5

Quality of Support

Average: 9.3

9.8

Ease of Admin

Average: 9.1

8.9

#18

Commio

Overall Satisfaction Score

Top Industries of Reviewers:

Telecommunications

78%

Information Technology and Services

Computer Networking

Computer Software

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.1

Meets Requirements

Average: 9.3

9.3

Ease of Doing Business With

Average: 9.4

8.9

Ease of Setup

Average: 9.0

8.7

Quality of Support

Average: 9.3

9.4

Ease of Admin

Average: 9.1

8.9

#19

CometChat

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

53%

Health, Wellness and Fitness

18%

Internet

16%

Information Technology and Services

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

8.7

Meets Requirements

Average: 9.3

8.8

Ease of Doing Business With

Average: 9.4

9.0

Ease of Setup

Average: 9.0

8.6

Quality of Support

Average: 9.3

9.1

Ease of Admin

Average: 9.1

9.0

#20

Rocket.Chat

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

50%

Computer Software

28%

Hospital & Health Care

15%

Higher Education

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.4

Meets Requirements

Average: 9.3

8.9

Ease of Doing Business With

Average: 9.4

8.2

Ease of Setup

Average: 9.0

8.6

Quality of Support

Average: 9.3

9.0

Ease of Admin

Average: 9.1

8.5

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