Squaretalk Reviews & Product Details

I really appreciate how easily Squaretalk scales to meet our growing business needs. As we expand our team and call volumes increase, I can seamlessly add more users, numbers, and features without any hassles. This flexibility and ease of expansion is invaluable for keeping up with rising customer demands. Review collected by and hosted on G2.com.

Honestly, I have not experienced any major dislikes or issues with the platform yet. It has been running very smoothly for our contact center operations. Review collected by and hosted on G2.com.

If I am handling a customer and have a problem I can easily call a more experienced team member. I can get the guidance and even have them take over the call if required. Review collected by and hosted on G2.com.

Nothing special comes to mind, everything works without flaws. Review collected by and hosted on G2.com.

It's easy to find someone and get them on the line quickly. The presence indicators (showing if someone is available, busy, etc.) are a huge help. Review collected by and hosted on G2.com.

I haven't found anything I dislike yet. It was worth it Review collected by and hosted on G2.com.

It's simple to add new team members to the system and get them up to speed on project communication quickly. Review collected by and hosted on G2.com.

The initial setup took a little bit of time, but the support team was helpful. Review collected by and hosted on G2.com.

After using the software for over 2 years, I’m still amazed at how frequently Squaretalk rolls out new features and updates. They even implemented one of our feature requests which streamlined our workforce management. Review collected by and hosted on G2.com.

Nothing significant, it’s been a smooth journey so far. Review collected by and hosted on G2.com.

The seamless integration with our existing CRM and other tools. It doubles productivity and improves data accuracy. We’ve significantly redued manual data entry errors thanks to the real-time synchronization. The integrations allow to have a unified view of all customer interactions and better analyze the information we collect. Review collected by and hosted on G2.com.

The lack of dark mode option can strain the eyes during extended use. Adding a dark mode would improve comfort for those who work long on the platform at night. Review collected by and hosted on G2.com.

With no tech limiters, the platform is very easy to expand, increasing the number of users/teams/locations Review collected by and hosted on G2.com.

Haven't found anything to complain about yet. Review collected by and hosted on G2.com.

I like how well it integrates with Pipedrive. We can make and review calls without leaving the CRM which improves efficiency a lot for us. Review collected by and hosted on G2.com.

I don't think there's anything serious I didn't like Review collected by and hosted on G2.com.

Squaretalk interface is very easy to use and has a wide variety of communication tools in one app. Real time analytics enables us to gain valudeble insights necessary to improve our call center operations. Review collected by and hosted on G2.com.

So far I haven't experienced anything major to dislike. The system has been running smoothly without issues. Review collected by and hosted on G2.com.

It has many advantages such as cost-effectiveness, good onboarding, an easy-to-use interface, high scalability, native integration with Pipedrive, and great call quality and connectivity. The dashboard provides all the necessary information, call history, and custom reports. Review collected by and hosted on G2.com.

We are waiting for the omnichannel, hope to see it soon Review collected by and hosted on G2.com.