Voximplant Reviews & Product Details

Implementation for sending and receiving calls in a very practical and simple way, providing better technical support to the customer. Basically, I use it daily in my work, which offers us a very easy integration into our day-to-day activities. Review collected by and hosted on G2.com.

The main disadvantage we experienced was the emergence of problems when using chat automation with customers. This caused difficulties in technical support, as we could not contact them directly and were forced to make phone calls. Additionally, the use of the bot turned out to be somewhat limited. Review collected by and hosted on G2.com.

The product solves common problems in business communication, such as the lack of integration between different channels, the low level of automation in customer service, and the difficulties in scaling services. Thanks to this, advantages such as greater operational efficiency, cost reduction, and a significantly improved customer experience are obtained. Ease of Use and its easy implementation. Review collected by and hosted on G2.com.

There are certain limitations in customization if code is not used. However, despite these drawbacks, I still consider the platform to be very powerful. Review collected by and hosted on G2.com.

It does not require advanced configurations to use it; simply log in to the website or application, sign in with your Google account, and get to work. It is very easy to use and also flexible in integrating real-time communications. A complete platform allows us to automate calls, messages, and chatbots, which enables us to handle more support tickets. Review collected by and hosted on G2.com.

As it is a very comprehensive platform, at first it gives you the impression that it will be difficult to understand, but once you quickly understand the communication flows, you adapt. Review collected by and hosted on G2.com.

ease of use, call quality, and very smooth Review collected by and hosted on G2.com.

the interface is easy to use but not very pleasant to look at Review collected by and hosted on G2.com.

I like being able to make quality calls both from the website and the app, and also having the option to choose from several of the numbers I have registered. Review collected by and hosted on G2.com.

When the application or page closes due to a failure on my computer, sometimes there is no record of the calls that were in progress. Review collected by and hosted on G2.com.

ease of communication with the client and among company members Review collected by and hosted on G2.com.

sometimes the calls are automated or there is a certain delay in the call Review collected by and hosted on G2.com.

It makes the process of calling customers easier and has a lot of features. Review collected by and hosted on G2.com.

Maybe it’s necessary to have a very good internet connection for it to work correctly Review collected by and hosted on G2.com.

The design and configuration to achieve a specific requirement, as well as its interaction and reports on the management of inbound and outbound calls. Recommended. Review collected by and hosted on G2.com.

I would like them to include better development to interact with the messaging channels, it has external protocols to the system that we must follow. This process is a bit tedious. Review collected by and hosted on G2.com.

Grateful because without Alejandro's help, creating my stage would have taken me endless hours. Review collected by and hosted on G2.com.

The variety of solutions that exist in the system and how to expand as much as desired to create a scenario Review collected by and hosted on G2.com.

Very powerful APIs for telephony. We have built our complete product using Voximplant APIs. Review collected by and hosted on G2.com.

Bit expensive but can be negotiated. Team is very supportive. Review collected by and hosted on G2.com.