# Vonage Communications APIs Reviews **Vendor:** Vonage **Category:** [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas) **Average Rating:** 4.2/5.0 **Total Reviews:** 404 ## About Vonage Communications APIs Vonage Communications APIs enable you to transform your customer experiences with programmable video, voice, messaging, and more. With Vonage APIs, growing startups and agile enterprises can build best-in-class communications solutions at scale. Our global platform, comprehensive suite of communications channels, and expert support help you move quickly to offer your customers the most helpful experience possible. Our APIs connect you to Vonage’s Tier 1 network as well as more than 1,600 telecommunications networks around the world for the best quality and scalability in the market. For developers, the Vonage API platform provides a comprehensive set of tools and resources to get started quickly and build applications easily. Managing your Vonage API account is just as easy. You can use the simple but powerful Vonage API Dashboard or manage your account directly through an API. ## Vonage Communications APIs Pros & Cons **What users like:** - Users value the **simplicity and stability** of Vonage Communications APIs, making integration and operation seamless and efficient. (10 reviews) - Users value the **simplicity and stability** of Vonage Communications APIs, making implementation quick and reliable. (9 reviews) - Users value the **ease of use** of Vonage Communications APIs, enabling quick implementation and reliable performance. (9 reviews) - Users value the **easy setup** of Vonage Communications APIs, appreciating the intuitive interface and reliable performance. (8 reviews) - Users appreciate the **clear documentation** of Vonage Communications APIs, which simplifies integration and speeds up development processes. (7 reviews) - Users appreciate the **easy integrations** of Vonage Communications APIs, enabling quick implementation of voice, SMS, and video functionalities. (7 reviews) - Reliability (6 reviews) - Connectivity (4 reviews) - Integrations (4 reviews) - Automation (3 reviews) **What users dislike:** - Users note that the **cost of advanced features** can quickly escalate, burdening startups and small projects. (4 reviews) - Users find the **complex UI** challenging, leading to difficulties in managing features and understanding logs effectively. (3 reviews) - Users find the **difficult setup** process cumbersome, with complex configuration and a less user-friendly dashboard experience. (3 reviews) - Users experience **slow customer support** that can hinder resolution times, impacting their overall satisfaction with Vonage APIs. (3 reviews) - Poor Documentation (3 reviews) - Users criticize the **cost limitations** of Vonage APIs, particularly impacting startups and limiting essential features. (2 reviews) - Users find the **interface not user-friendly** , with challenges in setup and managing multiple features effectively. (2 reviews) - Poor Interface Design (2 reviews) - Users find the **pricing structure complicated** , making it challenging to predict usage and understand costs effectively. (2 reviews) - Slow Service (2 reviews) ## Vonage Communications APIs Reviews ### 1. Doesn't honour their promises **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2015 **What do you like best about Vonage Communications APIs?** I liked the pricing of their inbound numbers. They promised that inbound messages would be "always free" which is a great offer. We only pay a monthly fee for each inbound number. **What do you dislike about Vonage Communications APIs?** After using Nexmo for a number of years, they have now introduced a fee for each inbound message we receive. The information on their website doesn't match what they actually do. "Always free" should mean that inbound messages are always free, but this doesn't appear to be true to Nexmo. **What problems is Vonage Communications APIs solving and how is that benefiting you?** We have used Nexmo for inbound messaging for our users for a number of years. However, we are now seeking a new inbound message provider due to the changes that Nexmo have made. ### 2. Good customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2016 **What do you like best about Vonage Communications APIs?** Angie (former CS support for the Viet Nam market) went out of her way to support my organization. The sender ID she offered us was brilliant! **What do you dislike about Vonage Communications APIs?** Nothing. Really. I've nothing to dislike about Nexmo :). **What problems is Vonage Communications APIs solving and how is that benefiting you?** Using Nexmo to send verification texts. Using Sender ID helps boost our credibility. ### 3. Nexmo Tech Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2015 **What do you like best about Vonage Communications APIs?** Once there was a situation where I ran out of credit on weekend and the credit card top-up system was not working. My sales representative gave me credits just to survive until Monday. That was the sweetest experience I had with Nexmo. She even helped me get my India activation ratio higher. **What do you dislike about Vonage Communications APIs?** That there were times one of their routes will go down unexpectedly. One time, it was exactly when I was doing a demo. It was embarrassing. They were quick to fix it though when I opened a ticket. **Recommendations to others considering Vonage Communications APIs:** When you need a global SMS provider, do not think twice, go to Nexmo. You will not regret it. **What problems is Vonage Communications APIs solving and how is that benefiting you?** I use Nexmo for app activation, and aiming for a high ratio. Without Nexmo this would be impossible. ### 4. Perfect **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2015 **What do you like best about Vonage Communications APIs?** The support is very responsive very professional and curtiois **What do you dislike about Vonage Communications APIs?** Time for keywords to be approved I also think Nexmo should offer mms feature as its a demand now for clients **Recommendations to others considering Vonage Communications APIs:** Use it great service **What problems is Vonage Communications APIs solving and how is that benefiting you?** Solving effective marketing for my clients I've realized that Nexmo is one of the best or ideas to connect with. ## Vonage Communications APIs Discussions - [How are your deliverability and latency?](https://www.g2.com/discussions/nexmo-service-quality) - 1 comment, 1 upvote - [How do I set up a Nexmo account?](https://www.g2.com/discussions/creating-nexmo-account) - 1 comment, 1 upvote - [Which countries does Nexmo have numbers in?](https://www.g2.com/discussions/which-countries-does-nexmo-have-numbers-in) - 1 comment, 1 upvote - [How much does it cost for Nexmo's services?](https://www.g2.com/discussions/pricing-75ee20b1-8a35-4184-b633-31213e99f38c) - 1 comment, 1 upvote - [Can I sign up for Nexmo from any country?](https://www.g2.com/discussions/can-i-sign-up-for-nexmo-from-any-country) - 1 comment, 1 upvote - [View Vonage Communications APIs pricing details and edition comparison](https://www.g2.com/products/vonage-communications-apis/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-05-28+22%3A19%3A34+-0500&secure%5Bsession_id%5D=0fe54a95-d21b-47f9-a944-cf7f2808b808&secure%5Btoken%5D=ca19c32ad3110015152b86da77f23e2c174a8acb86a16e2bf85feb1c52ddb75a&format=llm_user) ## Vonage Communications APIs Features **Functionality** - Ease Of Integration - API Call Speed - Communication Varieties **API Features** - Live Chat - Screen Sharing - Subtitles and Closed Captions - Custom Video Player - Live Simulcasting **Platform Basics - Phone Verification** - Accuracy - Call Screening - Scalability - Security Measures - Reliable Delivery - Customizable Workflows **Messaging - RCS Business Messaging** - Personalization - Rich Media - Interactive Messages - Branded Templates - Automation - Conversational RCS - Transactional RCS - Promotional RCS **Support** - Documentation - Community Support - Professional Support **Security and Compliance** - Encryption - Watermarking - HIPAA Compliance - GDPR Compliance **Additional Features - Phone Verification** - Integration Abilities - Compliance with Regulations - Reporting and Analytics **Security / Verification - RCS Business Messaging** - Verified Sender - Encryption - Authentification **Agentic AI - Phone Verification** - Autonomous Task Execution **Analytics / Deliverability - RCS Business Messaging** - Read Receipts - Analytics - SMS Fallback **AI - RCS Business Messaging** - AI ## Top Vonage Communications APIs Alternatives - [Plivo](https://www.g2.com/products/plivo/reviews) - 4.5/5.0 (743 reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - 4.1/5.0 (449 reviews) - [Sinch](https://www.g2.com/products/sinch/reviews) - 3.8/5.0 (32 reviews)