# Vonage Communications APIs Reviews **Vendor:** Vonage **Category:** [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas) **Average Rating:** 4.2/5.0 **Total Reviews:** 404 ## About Vonage Communications APIs Vonage Communications APIs enable you to transform your customer experiences with programmable video, voice, messaging, and more. With Vonage APIs, growing startups and agile enterprises can build best-in-class communications solutions at scale. Our global platform, comprehensive suite of communications channels, and expert support help you move quickly to offer your customers the most helpful experience possible. Our APIs connect you to Vonage’s Tier 1 network as well as more than 1,600 telecommunications networks around the world for the best quality and scalability in the market. For developers, the Vonage API platform provides a comprehensive set of tools and resources to get started quickly and build applications easily. Managing your Vonage API account is just as easy. You can use the simple but powerful Vonage API Dashboard or manage your account directly through an API. ## Vonage Communications APIs Pros & Cons **What users like:** - Users appreciate the **ease of use** of Vonage Communications APIs, enabling quick implementation and reliable performance. (11 reviews) - Users appreciate the **simplicity and stability** of Vonage Communications APIs, making for a quick and reliable integration experience. (10 reviews) - Users praise the **simplicity and stability** of Vonage Communications APIs, making integration quick and efficient. (9 reviews) - Users appreciate the **easy setup** of Vonage APIs, finding the integration process quick and straightforward. (9 reviews) - Users value the **clear documentation** of Vonage Communications APIs, enabling easy integration and efficient communication feature development. (7 reviews) - Users appreciate the **easy integrations** of Vonage Communications APIs, enabling quick implementation of voice, SMS, and video functionalities. (7 reviews) - Reliability (6 reviews) - Connectivity (4 reviews) - Integrations (4 reviews) - Automation (3 reviews) **What users dislike:** - Users express concerns about the **expensive pricing** of advanced features, particularly challenging for small businesses and startups. (5 reviews) - Users find the **complex UI** of Vonage Communications APIs challenging, particularly when managing features and troubleshooting issues. (3 reviews) - Users feel the **cost limitations** of Vonage APIs can be challenging, particularly for startups facing budget constraints. (3 reviews) - Users find the **difficult setup** of Vonage Communications APIs complex, especially for advanced features and usability. (3 reviews) - Users experience **poor customer support** , with slow response times and challenges in dashboard usability during technical issues. (3 reviews) - Poor Documentation (3 reviews) - Costly Subscriptions (2 reviews) - Users find the **interface not user-friendly** , with challenges in setup and managing multiple features effectively. (2 reviews) - Poor Interface Design (2 reviews) - Users find the **pricing structure complicated** , making it challenging to predict usage and understand costs effectively. (2 reviews) ## Vonage Communications APIs Reviews ### 1. Reliable and Developer-Friendly Communication APIs with Minor Limitations **Rating:** 4.5/5.0 stars **Reviewed by:** Krish S. | Community Coordinator, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Vonage Communications APIs?** Vonage Communications APIs are highly versatile and developer-friendly. I especially appreciate the ease of integrating voice, SMS, and video functionalities into applications without building complex infrastructure from scratch. The APIs offer reliable performance, clear documentation, and robust support, which makes implementing real-time communication features much faster and more efficient. The ability to scale easily and maintain consistent quality across multiple channels is another major upside. **What do you dislike about Vonage Communications APIs?** One downside is that some advanced features can be costly, especially for startups or small-scale projects with limited budgets. Additionally, while the documentation is generally good, certain edge-case scenarios and error handling could be more detailed, which sometimes requires extra trial-and-error to implement correctly. Some users may also find the dashboard slightly less intuitive for monitoring detailed analytics compared to other platforms. **What problems is Vonage Communications APIs solving and how is that benefiting you?** Vonage Communications APIs solve the problem of integrating real-time communication features—like voice calls, video calls, and messaging—into applications without building complex infrastructure from scratch. This eliminates the need for separate telephony systems or third-party services, saving significant development time and cost. For me, this is highly beneficial because it allows rapid deployment of communication features, ensures reliable performance, and provides flexibility to scale as needed, ultimately improving user engagement and streamlining workflows. ### 2. Top Twilio Alternative for End-to-End CPaaS Solutions **Rating:** 4.0/5.0 stars **Reviewed by:** Karan K. | Software Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2026 **What do you like best about Vonage Communications APIs?** One of the best-documented APIs I have come across. Even junior developers and freshers are able to understand how to integrate Vonage communication APIs to enable 2-step SMS verification and email alerts in our application. **What do you dislike about Vonage Communications APIs?** Sometimes, configuring more advanced use cases can get a bit complex and feel like a hassle. **What problems is Vonage Communications APIs solving and how is that benefiting you?** We have implemented Vonage Communications APIs to enable two-step SMS verification during sign-in. We also use the email APIs to send alerts to our customers from our application. Vonage has proven to be an ideal CPaaS solution for our needs. ### 3. Simplicity and Stability in Real-Time Alerts **Rating:** 5.0/5.0 stars **Reviewed by:** Francisco L. **Reviewed Date:** December 08, 2025 **What do you like best about Vonage Communications APIs?** I like Vonage Communications APIs for their simplicity and stability. It took me less than an hour to implement the full SMS and voice solution because the API is that easy to work with. It's been rock solid and very stable for many years. The real-time alerts are crucial for my fully automated trading system, ensuring I'm notified immediately when something isn't operating within expected boundaries. The initial setup was pretty straightforward, and compared to other products like Amazon, which was overkill, and Twilio, which was too complex, Vonage suited my needs perfectly. **What do you dislike about Vonage Communications APIs?** I've tested getting SMS's on Vonage. That would be useful for some services, not all providers can send SMS to Vonage numbers. But, honestly, that's not really important. **What problems is Vonage Communications APIs solving and how is that benefiting you?** Vonage Communications APIs keep my trading system running smoothly by providing real-time alerts when issues arise, ensuring things stay within expected boundaries. ### 4. Reliable tool to handle communication in different channels **Rating:** 5.0/5.0 stars **Reviewed by:** João S. | IT, Telecommunications, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2025 **What do you like best about Vonage Communications APIs?** What I like best is how flexible it is to integrate voice and messaging features in our systems. The documentation is clear, and once you get familiar, it’s easy to automate notifications or connect with users through calls and SMS. The reliability of the calls has been great so far, which is key for us. **What do you dislike about Vonage Communications APIs?** At first, the setup takes a bit of testing to get everything working smoothly. The dashboard could also be a little more user-friendly when managing multiple numbers or checking logs — sometimes it feels too technical. **What problems is Vonage Communications APIs solving and how is that benefiting you?** It helps us manage client communications more efficiently, especially automated calls and alerts for our telecare users. It reduce manual calling, saves time, and improves consistency when partners need to reach clients quickly. Overall, it makes our communication process faster and more reliable. ### 5. Good API for adding calls and messages into our system **Rating:** 4.5/5.0 stars **Reviewed by:** Isabel . | marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2025 **What do you like best about Vonage Communications APIs?** I like that the API is easy to connect and works stable for both calls and SMS. We use it to manage client communication, and it really help to automate things that before we did manual. The setup is fast and the documentation is clear enough to start without problems. **What do you dislike about Vonage Communications APIs?** Sometimes the pricing can go up quick when usage grows, and the dashboard could be more intuitive. A few times we had to check logs to understand small issues, so better error messages would help. **What problems is Vonage Communications APIs solving and how is that benefiting you?** It helps us centralize all communication in one place. Before, we had to use separate tools for messages and calls, but now everything is connected through the API. It save time, reduce human errors, and improve how fast we can contact clients. ### 6. Reliable tool for integrating communication features **Rating:** 4.5/5.0 stars **Reviewed by:** Miguel R. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2025 **What do you like best about Vonage Communications APIs?** What I like most is how easy it is to integrate messaging and calling features into our applications. The API documentation is clear, and it works well without needing too much setup. It’s also stable — we had almost no downtime, which is important for client communication. **What do you dislike about Vonage Communications APIs?** Sometimes the pricing structure can be confusing, especially when usage grows. Also, a few advanced features need more examples in the documentation, so at first it takes some time to test and learn. **What problems is Vonage Communications APIs solving and how is that benefiting you?** It helps us manage client communication in a more direct and automated way. Before we had to use different tools for SMS, calls and chat, but now everything is in one system. This saves time, reduce costs, and make the communication process much smoother for our team. ### 7. Good and stable communication API solution **Rating:** 4.5/5.0 stars **Reviewed by:** Rui R. | CSO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2025 **What do you like best about Vonage Communications APIs?** I like that Vonage APIs are reliable and simple to integrate. The documentation is easy to follow and the platform handle calls and messages very well without much downtime. It also scale nicely when we need to manage more users or higher traffic, which is great for our daily operations. **What do you dislike about Vonage Communications APIs?** Sometimes the response time from support is a bit slow when you need help with a technical issue. Also, the dashboard design could be a bit more modern and intuitive. But overall, it’s a solid service. **What problems is Vonage Communications APIs solving and how is that benefiting you?** It helps us manage communication with clients more efficiently. We can automate call and SMS notifications easily, saving time and reducing manual work. It also make sure our system stay connected with users in a fast and reliable way. ### 8. Affordable, Reliable, and Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** George A. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2025 **What do you like best about Vonage Communications APIs?** I like that Vonage Communications APIs allow me to connect to WhatsApp or other internet-based communication systems. It's affordable and dependable, which is essential for my needs. Sharing our API with developers worldwide is crucial to our success, and Vonage makes this easy to do. The platform is straightforward to deploy, and their customer support is first-rate, providing quick answers whenever we have issues. Setup was easy for me, and once I handed over to the developers, they were able to manage everything smoothly. **What do you dislike about Vonage Communications APIs?** Not sure how to answer this question. I love Vonage **What problems is Vonage Communications APIs solving and how is that benefiting you?** I use Vonage Communications APIs to connect to WhatsApp and other systems, making it easy to deploy and share with developers globally. It's affordable, dependable, and their customer support is first-rate. ### 9. Easy to Use with Complete Documentation **Rating:** 5.0/5.0 stars **Reviewed by:** yasniel d. **Reviewed Date:** December 08, 2025 **What do you like best about Vonage Communications APIs?** I like the ease of use of Vonage Communications APIs and I also appreciate the extensive technical documentation available. Additionally, the initial setup was very easy. The support offers great help when a situation arises that we don't know how to fix. We have been using Vonage Communications APIs for almost 3 years and we are very happy with their performance. We use them with an application we created to inform customers. **What do you dislike about Vonage Communications APIs?** I like everything, there is nothing that doesn't please me. **What problems is Vonage Communications APIs solving and how is that benefiting you?** We use Vonage Communications APIs to send SMS with the statuses of our service, which is very important for receiving and sending messages with our customers easily thanks to their technical documentation. ### 10. Smooth Communication Experience, But Dashboard and Support Need Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Pradyumn G. | Project Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2025 **What do you like best about Vonage Communications APIs?** Vonage Communications APIs are the unifies multiple communication channels which are under one platform, due to this it helps the developers to save time and simplify the user engagement. It is easy to integrate with clear documentation, making it simple to build and manage communication features like voice, SMS and video. **What do you dislike about Vonage Communications APIs?** From the beginning, the dashboard is not very user friendly, and support responses sometimes take longer time than expected. Setup for advanced features can be tricky and pricing feels slightly high for small teams. **What problems is Vonage Communications APIs solving and how is that benefiting you?** Vonage Communications APIs helps me to automate the tasks and manage communication through voice, SMS, and chat. It improves the user engagement and reducing the manual communication tasks. It also simplifies the multi-channel communications. ### 11. Very good experience **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos C. | Partner / CTO, Veterinary, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2025 **What do you like best about Vonage Communications APIs?** Diverse set of API's to communicate with your clients via Phone call, SMS, WhatsApp and Video, very easy to integrate in your product, phone number availability **What do you dislike about Vonage Communications APIs?** Support can be a little slow when problems arise outside their control. Carriers have their own set of rules and Vonage can control only to a certain point **What problems is Vonage Communications APIs solving and how is that benefiting you?** Contact thousand of users automatically via sms and voice, freeing our clients's resources ### 12. Flexible APIs, Easy Integration – Completely Satisfied **Rating:** 5.0/5.0 stars **Reviewed by:** Majd K. | Fach Informatiker für System Integration, Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2025 **What do you like best about Vonage Communications APIs?** What I like best about the Vonage Communications APIs is that they are very flexible and can be easily integrated into different systems – you have many options without it becoming complicated. **What do you dislike about Vonage Communications APIs?** If I had to mention something, it might be that some functions require a bit of familiarization. Overall, however, I am really satisfied with the Vonage APIs. **What problems is Vonage Communications APIs solving and how is that benefiting you?** If I had to mention anything at all, it might be that some functions require a bit of familiarization. Overall, however, I am really very satisfied with the Vonage APIs. ### 13. Vonage, simple and efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2025 **What do you like best about Vonage Communications APIs?** Having the ability to fax and receive calls within a single app makes everything so straightforward and efficient. I rely on it every day. **What do you dislike about Vonage Communications APIs?** Honestly, what's not to like? Since I started using it, I've never had any issues. **What problems is Vonage Communications APIs solving and how is that benefiting you?** This service offers straightforward access to faxing and makes it easy for me to communicate with anyone I need to reach. ### 14. Easy to Use and Reliable, with Great Number Service **Rating:** 5.0/5.0 stars **Reviewed by:** Cassiano C. **Reviewed Date:** December 08, 2025 **What do you like best about Vonage Communications APIs?** I like the ease of use of the platform. The number service is very good too. The initial setup of Vonage Communications APIs was simple. **What do you dislike about Vonage Communications APIs?** There is nothing I don't like about Vonage **What problems is Vonage Communications APIs solving and how is that benefiting you?** The Vonage Communications APIs solve my single number problem, allowing me to keep the same contact number at all times. I like the ease of use and think the number service is very good. ### 15. User-friendly with quick integration **Rating:** 4.5/5.0 stars **Reviewed by:** Matthias W. **Reviewed Date:** December 09, 2025 **What do you like best about Vonage Communications APIs?** We like the clarity and user-friendliness of the Vonage Communications APIs, as the straightforward operation delivers quick results. Additionally, the initial setup was very easy. **What do you dislike about Vonage Communications APIs?** There are no suggestions for improvement from our perspective. **What problems is Vonage Communications APIs solving and how is that benefiting you?** The Vonage Communications APIs provide an interface to telephony software and enable straightforward operation that delivers quick results. ### 16. Convenient SMS verification solution, prompt technical support **Rating:** 5.0/5.0 stars **Reviewed by:** Roger r. **Reviewed Date:** December 15, 2025 **What do you like best about Vonage Communications APIs?** I find the development with Vonage Communications APIs very convenient. The technical documentation helps us with integration development without any technical barriers. Additionally, the pricing is quite reasonable, and you can clearly view the success, failure, and cost details on the dashboard. If any issues arise, the technical support is also very prompt. **What do you dislike about Vonage Communications APIs?** The only thing is that the charges are a bit expensive. It would be better if the charges could be a bit cheaper. **What problems is Vonage Communications APIs solving and how is that benefiting you?** I use Vonage Communications APIs to automatically send verification SMS in the system, making it convenient for customers to perform two-factor authentication when logging into the website, ensuring account security. ### 17. Easy Integration, but Management Is Challenging **Rating:** 4.5/5.0 stars **Reviewed by:** Humberto M. | System Engineer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Vonage Communications APIs?** Easy to integrate with our systems and deployment **What do you dislike about Vonage Communications APIs?** It's kind of difficult to manage and administrate **What problems is Vonage Communications APIs solving and how is that benefiting you?** allowed my businesses to manage voice, SMS, video calls, and chat from a single platform ### 18. Great Phone Service System **Rating:** 3.5/5.0 stars **Reviewed by:** Arnae C. | Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2024 **What do you like best about Vonage Communications APIs?** I like the functions of being able to screen share when I am dialing a colleague, I do like the smooth feature of the online video conferencing how it allows out to 99 users at a time for huge companies that has meetings. The auto correct for example is another I find handy especially when sending a quick message I noticed that that system automatically corrects it and sends the message anyways. When it comes to calling the other party is clear and can understand me no static or voice delays which I find to be be really good. **What do you dislike about Vonage Communications APIs?** I dislike that the colors are limited I do wish there was more fun themes to change the colors when using the system. When it does come to 3 way calls there may be a sudden error where the connection can drop when adding the 3 participant into call. **What problems is Vonage Communications APIs solving and how is that benefiting you?** I believe they are solving the quality to ensure that the calling process is better and better performance for utilization. ### 19. We use SMS API for event promotion (every quarter), and always delivered **Rating:** 4.5/5.0 stars **Reviewed by:** Buia Y. | Digital Marketing & Sales Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2024 **What do you like best about Vonage Communications APIs?** I personally like the ease of use. The interface is really up to date and intuitive, therefore the set up process was fast and easy, even the first time. We never used customer support, but seems easy to contact and ready to help. **What do you dislike about Vonage Communications APIs?** I personally do not understand why the SMS API cost per message is higher compared to the Messages API. We need to use SMS mostly because not all of our customers use Whatsapp (US customers), therefore we like to keep it simple with just SMS. But we have to sacrifice features like "read" that could be useful. **What problems is Vonage Communications APIs solving and how is that benefiting you?** We mainly use Vonage to remind our customers the day prior to our event. This ensure that the attendance rate is high, and we deliver a personalized message, which can feel more premium. We have also used it for promoting our events in the past. ### 20. A bold new idea in a boring old industry ! **Rating:** 4.0/5.0 stars **Reviewed by:** Mike A. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2024 **What do you like best about Vonage Communications APIs?** -The fact that they are not afraid to change and move away from there old self to shine even more amongst their competition. -the customer support from what i have heard has been amazing and quick, -it being easily implemented and used among any age groups -it has the potential to be frequently used ease of use makes it outstanding at the end of the day. **What do you dislike about Vonage Communications APIs?** its not what i dislike but i would like them to have a couple of things that will make them stand out from the competetion : -ease of integeration onto older systems as so many call centers espeacially still use old laptops and pc's for their CSR's -its number of features not being too heavy on the ram of pc's as we run multiple programs simuntaneosly to run our business. **What problems is Vonage Communications APIs solving and how is that benefiting you?** helping customers in problem solving and connecting them with the proper clients ### 21. Great voice product **Rating:** 4.0/5.0 stars **Reviewed by:** Amol K. | Developer and Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2024 **What do you like best about Vonage Communications APIs?** Using the communication services like calls and video API. Easy to setup and not that expensive to maintain. **What do you dislike about Vonage Communications APIs?** Lack of available resources to learn how to do the base setup like additional youtube videos and documentation can be added. **What problems is Vonage Communications APIs solving and how is that benefiting you?** Setting up voice services in our product. They were easy to setup and maintain. ### 22. Nice Alternative to REST API **Rating:** 3.5/5.0 stars **Reviewed by:** Shubham C. | Senior Data Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2024 **What do you like best about Vonage Communications APIs?** The best thing I felt was the ease of inegration and ease of use. I was quite simple for me to extend the api in the existing piece of code. **What do you dislike about Vonage Communications APIs?** The starting of the api. The initial learning curve is what bugged me the most about the api. **What problems is Vonage Communications APIs solving and how is that benefiting you?** I was troubled to understand the integration and utility with Generative AI. As right now all the API should be Gen AI friendly or they should aspire to be friendly. This api has a long way to go that side. ### 23. Review of Vonage Acoomunication API **Rating:** 4.0/5.0 stars **Reviewed by:** Nirav R. | Microsoft 365 Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2024 **What do you like best about Vonage Communications APIs?** I love the wide range of APIs available for voice, SMS, video, and authentication. It covers all my communication needs in one place.Whether I need to handle small or large-scale communication, Vonage scales seamlessly to meet my needs. **What do you dislike about Vonage Communications APIs?** The pricing structure is complicated, especially when dealing with multiple APIs and international rates. **What problems is Vonage Communications APIs solving and how is that benefiting you?** The robust security features, such as data encryption and authentication, provide peace of mind. This is crucial for maintaining user trust and complying with regulatory requirements. ### 24. Its natural **Rating:** 4.0/5.0 stars **Reviewed by:** Vishnu vardhan reddy D. | Robotics Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2024 **What do you like best about Vonage Communications APIs?** I do like the clear structure of defining the API it was easy to implement I have used it it was great because we needed to do it from scratch **What do you dislike about Vonage Communications APIs?** the only drawback I have experienced is the SIP trunking limitation but for my service it was good **What problems is Vonage Communications APIs solving and how is that benefiting you?** we are working on integrating voice services into our Android app ### 25. Vonage Communications APIs transformed how we engage with clients **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2024 **What do you like best about Vonage Communications APIs?** Integrating Vonage Communications APIs has transformed how we engage with clients. Using Vonage's Video API, we offer virtual consultations and demonstrations, providing our clients with interactive experiences that customers find to be very helpful. **What do you dislike about Vonage Communications APIs?** The initial setup and configuration of Vonage's Video API required more technical expertise than anticipated, causing some initial implementation challenges **What problems is Vonage Communications APIs solving and how is that benefiting you?** Integrating Vonage's Video API solves the challenge of geographical limitations by enabling us to interact with people across the country, eliminating the need for in-person meetings. It also enhances client engagement by providing real-time demonstrations of audiovisual solutions, ensuring clear communication and understanding of project scopes and requirements. ### 26. Long Learning Curve **Rating:** 4.0/5.0 stars **Reviewed by:** Stuart P. | Technical Support Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** July 10, 2024 **What do you like best about Vonage Communications APIs?** The easiness to integrate communication services with multiple CRM providers. The range of API's available is really an upfront for Vonage communication services. **What do you dislike about Vonage Communications APIs?** Complicated/Overpacked UI in the first versions. Synchronization and Integration issues on the go. **What problems is Vonage Communications APIs solving and how is that benefiting you?** Streamline processes and help integrate multiple tools into 1 place. Voice Communications services to offer top notch support for customers. ### 27. As a marketing and comms coordinator, Vonage APIs provided the versatility that I was looking for. **Rating:** 5.0/5.0 stars **Reviewed by:** Arathi W. | Content Marketing Specialist and Communications Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2024 **What do you like best about Vonage Communications APIs?** I like that the scalability of the APIs allows for consistent performance, whether handling small-scale or large-scale campaigns or notifications. **What do you dislike about Vonage Communications APIs?** The structure of pricing is a bit complicated, which makes it difficult to predict usage patterns. **What problems is Vonage Communications APIs solving and how is that benefiting you?** With capabilities such as SMS, voice calls, and two-factor authentication, we are able to engage with our customers more effectively ### 28. Amazing experience **Rating:** 4.5/5.0 stars **Reviewed by:** Giovanni F. | Graphic Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2024 **What do you like best about Vonage Communications APIs?** The customer experience has been incredibly successful since day 1. **What do you dislike about Vonage Communications APIs?** I didn't enjoy how the interface didn’t fully help me to make an informed decision when having to select specific pages accordingly. **What problems is Vonage Communications APIs solving and how is that benefiting you?** Trustworthy channels/platform for most of my design tasks based on current trends. ### 29. Vonage Communications API Review **Rating:** 2.5/5.0 stars **Reviewed by:** Janelle C. | Content Strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2024 **What do you like best about Vonage Communications APIs?** I like the user feedback capabilities the most. **What do you dislike about Vonage Communications APIs?** The marketing capabilities in general could be more robust, but it's pretty easy to use and integrate. **What problems is Vonage Communications APIs solving and how is that benefiting you?** It is mainly solving video hosting issues. ### 30. Mediocre experience with Vonage **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2024 **What do you like best about Vonage Communications APIs?** The PaaS model of the company that allows people to use their features using programmable APIs. The app also allows to share video and audio across region with cloud. **What do you dislike about Vonage Communications APIs?** The prices are on the higher side. While Vonage is top the the line, other competitors like Notilify and Twilio give more affordable plans with similar quality. **What problems is Vonage Communications APIs solving and how is that benefiting you?** It has helped me replace RestAPI. ### 31. Good Reliability **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** July 17, 2024 **What do you like best about Vonage Communications APIs?** I think the reliability is really solid and I've never had any issues with it. **What do you dislike about Vonage Communications APIs?** The pricing is kind of confusing and it's hard to find the unique factor of this versus competitors. **What problems is Vonage Communications APIs solving and how is that benefiting you?** I'm able to easily integrate phone verification within my work which saves me lots of time. ### 32. brilliant **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2024 **What do you like best about Vonage Communications APIs?** it helps me connect reliably internationally and engage with all the stakeholders i need **What do you dislike about Vonage Communications APIs?** sometimes it is not as intuitive as i would like **What problems is Vonage Communications APIs solving and how is that benefiting you?** finding a common platform for all my partners and stakeholders to engage on ### 33. Happy Experience with Vonage API **Rating:** 5.0/5.0 stars **Reviewed by:** Vardhan M. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2023 **What do you like best about Vonage Communications APIs?** The Vonage API has an extended features to manage SMS, Voice Calls using the API provided by Vonage API. The API always has a quick delivery response & transition routes. **What do you dislike about Vonage Communications APIs?** The Vonage dashboard looks clumsy and it always makes me feel difficult about integrating the API. It can be much easy & the User Experience should be simplified. **What problems is Vonage Communications APIs solving and how is that benefiting you?** Being a Developer, I have loved the set-up documentation of this platform and the pricing is affordable. The welcome balance credit they gift us is good. Simple and helping the business requirement with SMS verification using this API is great. ### 34. Consultant **Rating:** 5.0/5.0 stars **Reviewed by:** Arpit S. | Netsuite Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2023 **What do you like best about Vonage Communications APIs?** Easy to integrate Documentation are available for all language Supports various third party applications Available at good cost **What do you dislike about Vonage Communications APIs?** Integration part takes time Ui is complicated **What problems is Vonage Communications APIs solving and how is that benefiting you?** Sending messages to customers with script automation Campaign messages ### 35. Great App to use ! **Rating:** 5.0/5.0 stars **Reviewed by:** Nico E. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2023 **What do you like best about Vonage Communications APIs?** Its a Great app very Easy to use an its nices format would use if i didnt have a phone line **What do you dislike about Vonage Communications APIs?** Nothing really made dislike the app its such a easy used tool **What problems is Vonage Communications APIs solving and how is that benefiting you?** when i was using the app it didnt have much complications when used ### 36. Good Experience of using Vonage **Rating:** 4.5/5.0 stars **Reviewed by:** Vishal S. | Senior Manager, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2023 **What do you like best about Vonage Communications APIs?** The best and easy way to integrate live interactive video on the web and mobile. **What do you dislike about Vonage Communications APIs?** Nothing as much is found to dislike vonage **What problems is Vonage Communications APIs solving and how is that benefiting you?** Easy integration of live video straming in our application. ### 37. Vonage is one of the best tool for outbound calls **Rating:** 4.0/5.0 stars **Reviewed by:** Bhaskar K. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2023 **What do you like best about Vonage Communications APIs?** Vonage is very useful tool when it's comes to outbound calls and internal communication.Its help to run a effective outreach calling campaign **What do you dislike about Vonage Communications APIs?** Sometimes it's missed record some information and connectivity issue occurs sometimes. **What problems is Vonage Communications APIs solving and how is that benefiting you?** It's helping us to track our outbound calls record along with very effective SMS marketing outreach ### 38. Wonderful experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2023 **What do you like best about Vonage Communications APIs?** Reduce business cost. Safeguard communication. Modernise business communication **What do you dislike about Vonage Communications APIs?** Always there is chance for improvement. It should enhance the security **What problems is Vonage Communications APIs solving and how is that benefiting you?** Its provide best solution for secure communication. Personilised customer experience ### 39. Good framework for building End to End Chat Application **Rating:** 5.0/5.0 stars **Reviewed by:** Sagnik G. | C, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2022 **What do you like best about Vonage Communications APIs?** One of the most exciting features of Vonage API is the ability to send rich media messages. No more attachments! It's easy to create images, videos, and even GIFs that can be sent to your users’ chats. This adds a whole new dimension to in-app messaging, allowing you to build a better chat experience for your users. Sending rich media messages is a great way to add a fun and interactive element to your app’s messaging. Users will love being able to share images, videos, and even GIFs with their friends. This adds a whole new dimension to in-app messaging, allowing you to build a better chat experience for your users. **What do you dislike about Vonage Communications APIs?** Getting started with the Vonage API can be a bit intimidating. The documentation on how to get started is lengthy and rather unclear. It took me a while to figure out the right way to get started. However, once you get the hang of it, the API is a powerful tool that can be leveraged to build amazing apps and services. **Recommendations to others considering Vonage Communications APIs:** We recommend that developers consider Vonage’s APIs for voice and messaging when building applications. The Vonage APIs offer a reliable, low-latency, high-throughput, and low-cost communication platform that can be scaled as your application grows. The Vonage API platform is not so easy to use but can be integrated into most applications with a few lines of code. The Vonage API is also simple to extend and customize to meet your application’s specific needs once you get a hang of it. **What problems is Vonage Communications APIs solving and how is that benefiting you?** We’ve built an in-app chat application to provide the best possible experience for our customers. The app is powered by Vonage's AI platform, which enables us to offer a variety of features, including human-like text responses and chatbots. We have built our own chat application using Vonage's platform so that we can offer the best possible experience for our customers. We are dedicated to improving the app and offering our customers the best possible experience. ### 40. Platform Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Michael G. | Director of Thryv Product & Planning, Enterprise (> 1000 emp.) **Reviewed Date:** September 14, 2022 **What do you like best about Vonage Communications APIs?** The documentation is very easy for our developers to understand and integrate within our platform. When we have questions or need assistance, we are able to get direct support. **What do you dislike about Vonage Communications APIs?** When it comes to support tickets, due to the way we are structured, sometimes it can route to the wrong team. **What problems is Vonage Communications APIs solving and how is that benefiting you?** It is allowing us to easily provision numbers for our client base and provide our users with exceptional transactional/marketing SMS marketing. ### 41. Awesome product, great service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 14, 2022 **What do you like best about Vonage Communications APIs?** We are very happy users of Vonage (Nexmo)'s SIP Trunking product. The service has splendid availability and a great CS team backing it. **What do you dislike about Vonage Communications APIs?** We wish the product did more analytics. Vonage is working on something for this, and I can't wait to start on the beta. **What problems is Vonage Communications APIs solving and how is that benefiting you?** We need a reliable telephony provider. Reliability is key for us business, and Vonage's SIP Trunking has held up very well as we have grown the last few years. ### 42. Quality Service with Zero Outages Ever **Rating:** 4.5/5.0 stars **Reviewed by:** Jatin P. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2022 **What do you like best about Vonage Communications APIs?** Vonage/Nexmo is rock solid. Their SMS Api has never failed us in 7 years! **What do you dislike about Vonage Communications APIs?** Nexmo/Vonage is priced higher for US text messages. Their rates for UK are excellent **Recommendations to others considering Vonage Communications APIs:** Great, reliable service. You pay a little more but the quality if worth it. **What problems is Vonage Communications APIs solving and how is that benefiting you?** Texting UK customers with extreme reliability. ### 43. Vonage video API (for rtc video) is one of the best **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2022 **What do you like best about Vonage Communications APIs?** The team continues to deliver performance and quality improvements consistently, and communication is strong. **What do you dislike about Vonage Communications APIs?** It took a while to get to 1080p... but we got there and are happy with it. **What problems is Vonage Communications APIs solving and how is that benefiting you?** Vonage powers 2-way video in one of our core products (from the browser). It delivers reliable performance for Brandlive users globally. ### 44. Phone function integration in your web server **Rating:** 4.0/5.0 stars **Reviewed by:** Andrea L. | System administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2021 **What do you like best about Vonage Communications APIs?** I like the possibility to use different programming languages to integrate and handle the code. I can have from them a mobile o landline Phone Number (in various country) to send and receive sms and calls. **What do you dislike about Vonage Communications APIs?** Despite the great documentation, sometimes I wish I have a more step by step examples reguarding specific applications. This way they will open the use also to whom appoaching apis and enpoint applications **What problems is Vonage Communications APIs solving and how is that benefiting you?** With this platform I buil sms confirmarono systems, call based authentication, ivr based web site interactions,web site access based on caller number recognition ### 45. Best VOIP service at an affordable cost **Rating:** 4.5/5.0 stars **Reviewed by:** Darya K. | Account Manager/Business Developement, Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2021 **What do you like best about Vonage Communications APIs?** This application is one of a kind. It is effortless to use. The voice quality is seamless, and the texting experience is impressive. They have recently launched the update for the conference, which is just another level of communication. **What do you dislike about Vonage Communications APIs?** It is a bit pricey per user, and you might need to use different servers to get the best of it. Besides that, I would hope they could add more space for recordings. **What problems is Vonage Communications APIs solving and how is that benefiting you?** Ease of doing business. I travel a lot, so using Vonage lets me use my USA phone number and do business uninterrupted. ### 46. Excellent API **Rating:** 5.0/5.0 stars **Reviewed by:** Asim H. | IT Head, Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2021 **What do you like best about Vonage Communications APIs?** API is rich and low-level enough to handle a number of customized tasks. We use the API for both automated outbound calling and WhatsApp. Both are excellent and provide easy to use commands. Their online help have enough tutorials to get you started. If you need support, their team are very active in providing assistance at a code level. **What do you dislike about Vonage Communications APIs?** Very little. Perhaps in the WhatsApp API, you need to understand the rules that WhatsApp dictate before delving into the API. There really is nothing to dislike about the API. **Recommendations to others considering Vonage Communications APIs:** Read their developer documentation well. The samples and guides has everything you need to get started and become well-versed with the platform. **What problems is Vonage Communications APIs solving and how is that benefiting you?** When we first launched our mobile app, we verified patients through SMS verification. However, it was not always the best way to get people to verify themselves since some claimed they never received it or the SMS expired when it finally arrived. Using Nexmo's identity confirmation framework through voice call automation provided our patients which a reliable alternative to SMS. Patients could optionally select Call Bank, which would trigger the Nexmo API to make a call to the patient, automatically informing them of the verification code. The API was rich enough to support our two main languagees, English and Arabic. In addition, we used the Vonage Communications API to provide booking of appointments and downloading of medical reports through our WhatsApp ChatBot. The ChatBot is an automated bot which helps existing patients to view their patient file, view past appointments as well as request to download their laboratory and radiology reports. Using the API, it provided a convenient way for patients to access some of our eServices to a registered mobile number, avoiding the necessity for them having to download a mobile app on to their smartphone. ### 47. Slow turnaround time, more self service than seeking to optimize **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** September 07, 2020 **What do you like best about Vonage Communications APIs?** The custom routing that Nexmo can do helps to quickly transition routes. **What do you dislike about Vonage Communications APIs?** The platform requires tuning and applications for various phone numbers to ensure the high quality of delivery. I would rather have a hands off platform. In other scenarios, customer success can be slow to respond. **Recommendations to others considering Vonage Communications APIs:** If you are a global company be prepared to do a lot of the integration work yourself. **What problems is Vonage Communications APIs solving and how is that benefiting you?** 2FA through voip and SMS. It usually sends messages fine. ### 48. It's been an excellent service. The admin screens are the only shortcoming. **Rating:** 4.5/5.0 stars **Reviewed by:** Pablo G. | Graduate Teaching Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2021 **What do you like best about Vonage Communications APIs?** Price, availability, reliability. The throughput offered is excellent for SMS **What do you dislike about Vonage Communications APIs?** The admin screen feels a bit dated and over-comboluted. **Recommendations to others considering Vonage Communications APIs:** As always, do your research, but so far we've not encountered a better option **What problems is Vonage Communications APIs solving and how is that benefiting you?** We are using it to send message alerts. ### 49. Vonage Review **Rating:** 4.0/5.0 stars **Reviewed by:** Chris W. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2020 ### 50. Great Functionalities at the right cost **Rating:** 5.0/5.0 stars **Reviewed by:** Robert C. | Researcher in Economics with specialization in Biostatistics, Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2020 **What do you like best about Vonage Communications APIs?** What I like the most about Vonage is that you have access to all the functionalities they offer at once. My initial project required only integration with the SMS functionalities but after having a look at all the available features I was able to expand the initial idea into a winning project. I like very much the example available to integrate with the APIs that can be easily implemented in my code without much change. **What do you dislike about Vonage Communications APIs?** Not much. The dashboard is really useful and the API are easy to integrate. It is a little disappointing when disruptions are reported in the dashboard and I am not able to take any mitigating action to minimise the loss of interaction from my customers. It would be helpful to be able to require that the logs of the sent sms/messages are not logged to avoid to incur in issues with gdpr. One minor issue I found during my first days of use was the difficulty to obtain a fully open account that would allow me to preload my balance with an amount that would permit my experiment to run without interruptions. A small thing I disliked was the cost of sending sms to some countries in the middle east , where the cost per sms was a bit expensive **Recommendations to others considering Vonage Communications APIs:** I would advice anyone who is looking to a platform that can extend the communication capability of a software to integrate with Vonage. It is very easy to integrate and offers a number of alternatives and additional services that can push your own software even further **What problems is Vonage Communications APIs solving and how is that benefiting you?** Being able to interact with the participants of my surveys in an easy way while being able to monitor the cost of my project. I was able to identify additional services I can implement to enrich my customers experience and interact with them in a different scenario that was not even considered at first. We are now considering to include voice functionalities inside our experiments and interact in real time with the participants of our surveys ## Vonage Communications APIs Discussions - [How are your deliverability and latency?](https://www.g2.com/discussions/nexmo-service-quality) - 1 comment, 1 upvote - [How do I set up a Nexmo account?](https://www.g2.com/discussions/creating-nexmo-account) - 1 comment, 1 upvote - [Which countries does Nexmo have numbers in?](https://www.g2.com/discussions/which-countries-does-nexmo-have-numbers-in) - 1 comment, 1 upvote - [How much does it cost for Nexmo's services?](https://www.g2.com/discussions/pricing-75ee20b1-8a35-4184-b633-31213e99f38c) - 1 comment, 1 upvote - [Can I sign up for Nexmo from any country?](https://www.g2.com/discussions/can-i-sign-up-for-nexmo-from-any-country) - 1 comment, 1 upvote - [View Vonage Communications APIs pricing details and edition comparison](https://www.g2.com/products/vonage-communications-apis/reviews?qs=pros-and-cons&trk=article-ssr-frontend-pulse_little-text-block§ion=pricing&secure%5Bexpires_at%5D=2026-05-15+21%3A46%3A01+-0500&secure%5Bsession_id%5D=073b16e6-42b7-4367-9f81-590f26fb35a0&secure%5Btoken%5D=21771091661ae615bae7eddd62725796979227f454eec7c3bf6cbedded53d1ce&format=llm_user) ## Vonage Communications APIs Features **Functionality** - Ease Of Integration - API Call Speed - Communication Varieties **API Features** - Live Chat - Screen Sharing - Subtitles and Closed Captions - Custom Video Player - Live Simulcasting **Platform Basics - Phone Verification** - Accuracy - Call Screening - Scalability - Security Measures - Reliable Delivery - Customizable Workflows **Messaging - RCS Business Messaging** - Personalization - Rich Media - Interactive Messages - Branded Templates - Automation - Conversational RCS - Transactional RCS - Promotional RCS **Support** - Documentation - Community Support - Professional Support **Security and Compliance** - Encryption - Watermarking - HIPAA Compliance - GDPR Compliance **Additional Features - Phone Verification** - Integration Abilities - Compliance with Regulations - Reporting and Analytics **Security / Verification - RCS Business Messaging** - Verified Sender - Encryption - Authentification **Agentic AI - Phone Verification** - Autonomous Task Execution **Analytics / Deliverability - RCS Business Messaging** - Read Receipts - Analytics - SMS Fallback **AI - RCS Business Messaging** - AI ## Top Vonage Communications APIs Alternatives - [Plivo](https://www.g2.com/products/plivo/reviews) - 4.5/5.0 (742 reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - 4.1/5.0 (448 reviews) - [Sinch](https://www.g2.com/products/sinch/reviews) - 3.8/5.0 (32 reviews)