# Telnyx CPaaS Reviews **Vendor:** Telnyx **Category:** [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas) **Average Rating:** 4.7/5.0 **Total Reviews:** 525 ## About Telnyx CPaaS Telnyx is a next-gen communications and connectivity platform that offers carrier-grade services on a private, global IP network. Our Mission Control portal and API mean you can easily integrate voice, messaging, fax, wireless, storage, inference, and more into your applications. Every Telnyx customer can access 24/7 in-house engineering support and complimentary services like configuration management, enterprise-level security, and fraud detection. ## Telnyx CPaaS Pros & Cons **What users like:** - Users commend Telnyx CPaaS for its **amazing and responsive customer support** , enhancing the overall experience significantly. (50 reviews) - Users find the **ease of use** of Telnyx CPaaS remarkable, with seamless setup and intuitive interface enhancing their experience. (40 reviews) - Users praise the **exceptional customer service** of Telnyx, highlighting their quick and actionable support. (36 reviews) - Users love the **easy setup** of Telnyx, highlighting its intuitive interface and quick implementation for seamless use. (32 reviews) - Users highlight the **competitive pricing** of Telnyx, appreciating its affordability combined with excellent support and features. (26 reviews) - Users value the **easy integration** of Telnyx CPaaS, facilitating smooth implementation and operation with existing systems. (25 reviews) - Users appreciate the **exceptional reliability** of Telnyx CPaaS, ensuring seamless communication and secure integrations across platforms. (24 reviews) - Affordable (21 reviews) - Staff Support (20 reviews) - Intuitive (17 reviews) **What users dislike:** - Users find the **complex processes** challenging, requiring time and support for efficient setup and implementation. (20 reviews) - Users express concern over the **high costs** associated with Telnyx, affecting service accessibility and support quality. (11 reviews) - Users express frustration with **poor customer service** , citing slow response times and lack of meaningful support. (10 reviews) - Users experience **long waiting times for support** , with many unable to reach an actual representative for assistance. (8 reviews) - Users find the new portal **not user-friendly** , often struggling with navigation and receiving inadequate support during onboarding. (8 reviews) - Lack of Intuitiveness (7 reviews) - Users report experiencing **poor customer support** , with delays and unhelpful responses impacting their assistance needs. (7 reviews) - Users find the **documentation lacking** , leading to confusion and reliance on support for setup assistance. (7 reviews) - Number Issues (6 reviews) - Difficult Setup (5 reviews) ## Telnyx CPaaS Reviews ### 1. Telnyx Delivers Reliable, High-Performance Calling with Flexible, Well-Documented APIs **Rating:** 5.0/5.0 stars **Reviewed by:** Jon B. | Technical Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Telnyx CPaaS?** We’ve been using Telnyx extensively and what stands out most is the reliability and performance of the platform. It’s clearly built from the ground up rather than relying on third-party infrastructure, which shows in the call quality and consistency, especially at scale. Pricing is also very competitive for the level of capability you get. Their APIs are flexible and well-documented, making it easy to build more advanced workflows without running into limitations. Overall, it’s a robust, high-performance platform that gives you a lot more control compared to most CPaaS providers. **What do you dislike about Telnyx CPaaS?** There aren’t any major downsides we’ve run into. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Telnyx solves the core challenge of building reliable, scalable communications infrastructure without having to depend on multiple third-party providers. It gives us full control over voice and messaging in one place, which simplifies our stack significantly. For us, that translates directly into better call quality, faster response times, and more reliable performance when handling high volumes. It also allows us to build and deploy more advanced workflows without running into the typical limitations you see with other providers. Overall, it’s helped us improve efficiency, reduce costs, and deliver a more consistent experience to our end users. ### 2. Brazilian number never worked. 3 weeks, 4 agents, zero resolution **Rating:** 0.0/5.0 stars **Reviewed by:** Gabriel Q. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Telnyx CPaaS?** The portal UI is clean and well-designed, and the API documentation is comprehensive. Initial onboarding flow looks professional and gives confidence that the platform will work as advertised. **What do you dislike about Telnyx CPaaS?** The service was never delivered. I purchased a Brazilian local number on February 24, 2026. Documentation was approved, number showed as Active, TeXML app was correctly configured and not a single inbound call ever reached Telnyx's infrastructure. Confirmed in writing by their own NOC team after three weeks. The support process is fundamentally broken: every agent requested fresh test call samples within 24-48 hours, then took days to respond at which point the logs had "expired" and the cycle restarted from scratch. I dealt with at least four different agents with zero continuity or resolution. I switched to Twilio the same day I escalated. Brazilian number fully functional within 48 hours. Run away from Telnyx! **What problems is Telnyx CPaaS solving and how is that benefiting you?** It solved nothing. I contracted Telnyx specifically to provide a Brazilian local number for an AI voice agent project. The number never worked, not a single call was delivered, and the project was blocked for over three weeks due to a carrier propagation failure on their end. I am currently requesting a full refund of the number charge and all credits added to the account. The only problem Telnyx solved was making me realize I should have gone with Twilio from the start. **Official Response from Mark Morse:** > Hi Gabriel, Than k you for your feedback. I've reviewed the full history of ticket #2717754 and the timeline of your experience. You purchased a number that never worked. You provided test call samples three separate times, and each time our team let the logs expire before reviewing them which was a ticketing process breakdown on our end. Our NOC has since confirmed the issue was upstream with our Brazilian carrier partner — calls never reached our infrastructure. That should have been identified in the first interaction and we will take full 100% ownership of that mistake. We're processing your refund for all payments made on the account where you'll receive confirmation shortly. We're also reviewing our escalation workflow for Brazilian number issues to ensure carrier-side failures are identified immediately rather than cycling through repeated sample requests. Please reach out if you have any questions or are willing to give us a second opportunity to win your business. Regards, ### 3. Outstanding Highly Recommend **Rating:** 4.0/5.0 stars **Reviewed by:** Naod D. | VD & Grundare , Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2025 **What do you like best about Telnyx CPaaS?** The best part is how easy it is to get started. The documentation is clear and helpful, especially when building your own systems. The interfaces are simple to understand, and if something feels unclear, they provide ready-made examples you can copy and paste to an LLM . It makes it easy to develop and integrate your own solution without getting stuck. call and actully talkning is supper good no issue thier. **What do you dislike about Telnyx CPaaS?** The pricing can be a bit confusing at first, and it takes some time to understand the cost differences between their various services. A meeting with the sales team helped a lot, but the pricing could be easier to navigate from the start. Another thing that slows things down is the time it takes to get a fully validated number, especially in Sweden. Support does answer, but it can take a few days, which becomes noticeable when you are waiting for number verification to move forward. **What problems is Telnyx CPaaS solving and how is that benefiting you?** I use Telnyx to call leads through a custom system we’ve built, and it performs well. I would recommend it to small teams that want to get up and running quickly and easily, ### 4. Excellent CPaaS with Great Support and Intuitive Management **Rating:** 5.0/5.0 stars **Reviewed by:** Srdjan L. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2025 **What do you like best about Telnyx CPaaS?** I’ve been using Telnyx CPaaS for quite a while, and what I like the most is how intuitive and reliable the platform is. The dashboard is clean, easy to navigate, and makes managing numbers, calls, and messages simple. The support team is outstanding, they always respond quickly, provide clear and helpful answers. The setup and integration process were smooth, and everything just works as expected. **What do you dislike about Telnyx CPaaS?** There’s honestly not much to dislike. Occasionally, documentation could go a bit deeper for some advanced features, but the support team makes up for it by providing quick and precise help whenever needed. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Telnyx CPaaS helps us manage communication services efficiently by centralizing voice, messaging, and number management in one reliable platform. Before using Telnyx, we had to rely on multiple providers and manual setups, which often caused delays and inconsistencies. With Telnyx, we can easily automate call routing, send and receive SMS messages through API, and scale communication for different projects without extra complexity. This has improved our response times, reduced operational costs, and given us more control over our communication infrastructure. ### 5. Support is non-existent. Account verification fails for no apparent reason and support unresponsive **Rating:** 0.5/5.0 stars **Reviewed by:** Dan B. | IT admininstrator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2025 **What do you like best about Telnyx CPaaS?** The API seems well-documented, and the wireless SIM capabilities are great **What do you dislike about Telnyx CPaaS?** Telnyx does not have any meaningful support. My account was denied L2 verification, which is required to use the SMS API, and the only recourse given is to "contact support". I filled out the support contact me form, I called the support number on 4 different occasions, and I have yet to interact with an actual human. The support line rings and rings, until, after waiting on hold for 10-15 minutes, you are directed to a voicemail box where you can leave a message, which will not be returned. I have left three of them so far, with two different phone numbers to contact me at, and have never heard back, so, while I would like to use some of the APIs and features of Telnyx, I simply cannot since they will not verify my account and will not contact me regarding this. **What problems is Telnyx CPaaS solving and how is that benefiting you?** None of them, since they will not verify my account and I cannot use the product as intended. **Official Response from Mark Morse:** > Hi Dan — thank you for taking the time to share your experience, and I’m very sorry to hear about the frustration you encountered while trying to get your account verified. This is not the level of support or responsiveness we strive for at Telnyx, and I completely understand your frustration in this scenario. I can confirm that your account has since been fully verified and you should now be able to access all SMS API capabilities. Our team has also reviewed this case internally to ensure that missed calls and voicemails are handled promptly going forward. We truly appreciate your feedback — it helps us improve our processes and communication. If you have any questions going forward, please feel free to reach out to support@telnyx.com and they will help assist you with any matter at hand. ### 6. Effortless Number Setup and Impressive AI Solutions with Telnyx **Rating:** 5.0/5.0 stars **Reviewed by:** Nikolaus L. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2025 **What do you like best about Telnyx CPaaS?** I came accross Telnyx as a phone number provider. The whole process was straight forward, especially with obtaining numbers from Germany. To be honest it was the only platform which guided me without any obstacles through this process. Lately I discovered that Telnyx has some out of the box AI solutions, their portfolio is growing constantly. The implementation of the AI Voice assistant through their widget is super smooth, the integration on my page worked immediately. Recently I had a small problem, I used the embedded Chat Assistant which guided me through, so problem was solved within a few hours time. **What do you dislike about Telnyx CPaaS?** There is nothing that I would complain about. **What problems is Telnyx CPaaS solving and how is that benefiting you?** I am developing voice agents for several industries. I am using the Telnyx platform and API to connect those Agents to a phone number. ### 7. Reliable Service and Quick Support for QA Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Sergius B. | QA Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2026 **What do you like best about Telnyx CPaaS?** I am a QA engineer. I really like how easy it is to get US phone numbers for receiving inbound calls and SMS for our apps. The numbers work reliably. Also, I had a great experience with customer support when I had a top-up issue; they fixed it very fast. **What do you dislike about Telnyx CPaaS?** Recently, I faced a minor problem when trying to top up my account with my debit card. However, the Telnyx support team was very quick and helpful in resolving this, so it turned out to be a small issue. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Telnyx CPaaS solves my need for quick and easy access to US phone numbers. This directly helps my QA testing process by allowing me to test inbound call and SMS features of our applications effectively, ensuring quality. ### 8. Excellent Technical Support for a Complex WebRTC Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Jagsharan P. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2025 **What do you like best about Telnyx CPaaS?** The best part about Telnyx is the quality of their technical support. We were implementing their WebRTC JS SDK for in-browser calling, and their team was instrumental in getting us past a major roadblock. The support staff are not just reading from a script; they are technically proficient and can provide specific, actionable solutions quickly. Their API is robust, but it's the support that makes it usable. **What do you dislike about Telnyx CPaaS?** The primary challenge was that some of the public-facing documentation and CDN links for the WebRTC SDK were outdated. This led to a lot of initial frustration and wasted time trying to debug a ReferenceError that was ultimately caused by a broken link. Improving documentation maintenance would make the initial developer experience much smoother. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Telnyx is allowing us to build a native, in-browser calling feature directly into our practitioner dashboard. This eliminates the need for our users to switch to a physical phone, creating a seamless, all-in-one communication workflow. The direct benefit is a huge improvement in user experience and efficiency for our clients. ### 9. The Go-To CPaaS for Voice and Text in Sweden **Rating:** 5.0/5.0 stars **Reviewed by:** Kian . **Reviewed Date:** November 01, 2025 **What do you like best about Telnyx CPaaS?** I appreciate Telnyx CPaaS for being the only provider offering Swedish numbers with both voice and texting capabilities, all in one package, which I couldn't find with other providers. This feature is incredibly valuable to me as it allows my AI chatbot to connect to a Swedish number, giving it a professional appearance. I also admire how Telnyx CPaaS is very careful with preventing scammers on their platform, which increases my trust in their services. Additionally, setting up Telnyx CPaaS was super easy, making the initial experience smooth and hassle-free. The availability of the specific features I needed, such as the Swedish number, was crucial since no other vendor offered what Telnyx CPaaS did, leading me to choose them as my provider. Furthermore, if Telnyx CPaaS continues to work efficiently and allows me to just set it and forget it, I would certainly choose to buy it again. Lastly, I am highly satisfied with the service, rating it a perfect ten, as it has truly met my expectations. **What do you dislike about Telnyx CPaaS?** Nothing i can think of really **What problems is Telnyx CPaaS solving and how is that benefiting you?** Telnyx CPaaS provides me with a Swedish number for voice and texting, unmatched by others, enhancing my AI chatbot's professionalism. It's easy to set up and reliable, allowing me to focus on my work without concerns about platform security. ### 10. Very great AI Assistant **Rating:** 5.0/5.0 stars **Reviewed by:** Abdul G. | Internet Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2025 **What do you like best about Telnyx CPaaS?** The first time I registered with Telnyx, I immediately tried the AI ​​Assistant. I didn't expect Telnyx's AI assistant to produce assistance agents that closely resembled real humans. Furthermore, there are many models to choose from, ranging from those that connect directly to Telnyx or via API. It also includes connections to other voice providers like elevenlabs, though I'm still experimenting with Telnyx's voices. **What do you dislike about Telnyx CPaaS?** At first, I had difficulty accessing the usage history for each test call I made with the AI ​​Assistant. It was a bit tricky to find. It took a bit of effort for a beginner like me. However, the assistance provided by agent Aatif in the chat box was very helpful. **What problems is Telnyx CPaaS solving and how is that benefiting you?** My business problem is the high cost of a real human agent to handle phone calls. Telnyx provides AI Assistant assistance at a much lower cost. ### 11. Excellent Value and Effortless Setup with SIP Trunk and Unifi Talk **Rating:** 4.5/5.0 stars **Reviewed by:** John H. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2025 **What do you like best about Telnyx CPaaS?** Really good value services. I'm pairing a SIP trunk with Unifi Talk and have been really impressed by the cost and simplicity of set up. I've had quite a lot of conversations with support and they are always responsive and helpful. **What do you dislike about Telnyx CPaaS?** I had some initial issues with an inbound number and it took longer than expected to resolve the problem but this seems to be mainly an issue with the upstream provider. Communication around this could have been better at the beginning but after a conversation things improved and I had daily updates until the resolution **What problems is Telnyx CPaaS solving and how is that benefiting you?** Providing a good value alternative to subscription based services from Unifi Talk ### 12. Good Service, Competitive Pricing and SUPERLATIVE Customer Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2025 **What do you like best about Telnyx CPaaS?** I was looking for a reliable and affordable SIP Trunk provider to host my AI Voice Agents on phone calls here in Italy, and I have to say that Telnyx went above and beyond my expectations. From the very beginning, the setup was smooth and straightforward. I purchased a number, configured the SIP Trunk, and started testing right away. The service quality has been excellent, with stable connections, clear audio, and a solid technical foundation. What truly impressed me, though, was the customer support. During the configuration phase, I had a few doubts and small difficulties, and their support team was simply outstanding. The chat support responded almost instantly, with agents who were not only knowledgeable but also genuinely kind, patient, and proactive. They walked me through each step and made sure everything worked perfectly before closing the conversation. Compared to other large providers I’ve tested, Telnyx clearly stands out for its human touch and commitment to helping customers succeed. Together with the excellent pricing and number availability for my country, this makes it a company I can wholeheartedly recommend. **What do you dislike about Telnyx CPaaS?** So far, I have nothing to complain about. My experience has been great. **What problems is Telnyx CPaaS solving and how is that benefiting you?** "Telnyx allows me to deploy AI Voice Agents from 11labs in a production environment. ### 13. This is second time i prefer telnyx for my business then anyone else **Rating:** 4.0/5.0 stars **Reviewed by:** Hassan Ali N. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2025 **What do you like best about Telnyx CPaaS?** I don't know much about telnyx, the thing which i need and use from telnyx is SIP account, and i am 100% satisfied from that, previous i have my business in US and i need a dialer, for dialing calls, which is cheap and easy to setup, i just and connect and sip credintionals with linphone (softphone) and thats it i am ready to start dialing which is amazing for me as a small business owner. **What do you dislike about Telnyx CPaaS?** The thing which i want from telnyx to built is SMS feature, they have SMS feature but its difficult to setup with any tool, like linphone or other, and those are not conversatinal SMS so, if they can add this feature and make a system to easily setup this thing, then according to me, they are gem. **What problems is Telnyx CPaaS solving and how is that benefiting you?** For small business owners, the main problem is leads, like if you are running an agency or something and to generate leads you need to dial calls, which is the backbone, from our local numbers if we dial calls internatinally then it would be very difficult for us to manage our expenses, so telnyx is the one i am using for so long. ### 14. Technical/Developer-focused **Rating:** 4.5/5.0 stars **Reviewed by:** attia m. | Web Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 14, 2025 **What do you like best about Telnyx CPaaS?** As a developer, I really appreciate how well-documented and developer-friendly Telnyx is. The API is straightforward, and the dashboard makes testing and scaling simple. We integrated messaging and voice services in just a couple of days, and the performance has been consistent. What stands out most is the flexibility — whether you’re a startup or scaling up, the platform adapts easily. Support has been responsive, answering even advanced technical questions quickly. Highly recommend Telnyx for anyone building communications into their apps. **What do you dislike about Telnyx CPaaS?** nan all good just i need the support be a little bit faster . **What problems is Telnyx CPaaS solving and how is that benefiting you?** Developer-friendly APIs: Their CPaaS platform makes it easy to integrate calling, messaging, and verification directly into our apps without needing deep telecom expertise. ### 15. Secure, reliable and easy-to-use platform for business communications **Rating:** 5.0/5.0 stars **Reviewed by:** William Matheus L. | Medical Director & Co-Founder, Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2025 **What do you like best about Telnyx CPaaS?** After my account was fully verified, setting up and using Telnyx became incredibly easy. The platform has a very intuitive and user-friendly interface, which made it simple to manage numbers and configure call forwarding. I really appreciate how seamless the implementation was, and the overall reliability of the service. Everything works smoothly, and it gave me confidence to integrate it into my business processes. **What do you dislike about Telnyx CPaaS?** At the beginning, the verification process took a bit longer than I expected. However, I now see this as a positive point — it shows that Telnyx takes compliance and security seriously, ensuring that accounts and numbers are validated properly. Once the verification was completed, everything worked perfectly. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Telnyx CPaaS solved the challenge of managing business phone numbers and ensuring reliable call forwarding for our clients. It allowed us to integrate WhatsApp confirmations and automate communication flows with patients’ families. This improved efficiency, reduced manual work, and gave us a professional and trustworthy communication channel. ### 16. Super easy as soon as it was set up **Rating:** 4.5/5.0 stars **Reviewed by:** Skyler G. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2025 **What do you like best about Telnyx CPaaS?** I appreciate the ease of their SMS API - it's very easy to integrate with through the use of webhooks. **What do you dislike about Telnyx CPaaS?** I had some trouble signing up and getting verified - having to chat to a member of the Telnyx team due to a glitch in the new verification system. Thankfully the problem was swiftly solved after the Telnyx team member understood what was going wrong. **What problems is Telnyx CPaaS solving and how is that benefiting you?** I was previously using a more traditional mobile provider who was charging a lot of money for flaky service. Moving to Telnyx allowed me to bring my phone system into software - it has become both more reliable (no need for mobile signal) and cheaper to boot! ### 17. Reliable & Supportive Platform for SMS Integration – 6+ Years with Telnyx **Rating:** 5.0/5.0 stars **Reviewed by:** Jason C. | Director, Medical Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2025 **What do you like best about Telnyx CPaaS?** We’ve been using Telnyx for over six years now, and they’ve consistently delivered a reliable and powerful platform for our needs. Our primary use case is SMS integration for an injury tracking and management application, and the Telnyx API has been seamless to work with. The uptime and performance have always met or exceeded expectations, and it’s made a big difference in how we deliver services to our clients. What sets Telnyx apart, though, is their customer support. Every time we’ve had a question or needed clarification, their team has gone above and beyond to provide quick, actionable responses. Having a provider that’s both technically solid and customer-focused has made them an invaluable part of our tech stack. **What do you dislike about Telnyx CPaaS?** There really hasn't been any dislikes... From our initial implementation, which was supported by outstanding API documentation and technical support team engagement, to the easy by which the Telnyx API was to integrate into our current applications; we are grateful and use Telnyx for all of our company's CPaaS needs. **What problems is Telnyx CPaaS solving and how is that benefiting you?** We are a medical services provider; we are not a technical company or reseller. Our needs are to provide transactional-releated messaging to patients, health and safety personnel, and EMT's and paramedic's in the field. Telnyx has been stellar in assisting us in meeting this need and ensuring our patients, clients, and personnel are supported. ### 18. Flexible and Reliable CPaaS for Voice, Fax, and More **Rating:** 5.0/5.0 stars **Reviewed by:** Rahul K. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2025 **What do you like best about Telnyx CPaaS?** We’ve been using Telnyx for voice and fax services, and it’s been a great experience so far. The voice quality is excellent, with minimal latency or call drops, even during high-volume periods. Faxing—something many providers overlook—actually works reliably through their platform, which was a key requirement for our business. The API is well-documented, and we were able to integrate it quickly with our internal systems. The self-service portal is intuitive and gives us full control over number management, call routing, and reporting. Support has been responsive and helpful whenever we’ve had questions. Pricing is fair and scales well, especially for teams that don’t want to be locked into contracts. Overall, Telnyx is a strong, developer-friendly option for anyone needing voice and fax capabilities with flexibility and control. **What do you dislike about Telnyx CPaaS?** One downside is that some advanced features, like call control and fax configuration, have a bit of a learning curve. The documentation is good, but it still takes time to fully understand and implement more complex setups. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Telnyx helps us handle high volumes of business calls reliably and efficiently. It solves the problem of dropped calls and poor audio quality we experienced with previous providers. With Telnyx, we get clear voice quality, better call routing control, and scalable usage—helping our team communicate smoothly with clients and partners every day. ### 19. Affordable VoIP with Excellent Call Quality and SIP Debugging **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2026 **What do you like best about Telnyx CPaaS?** Having tried several other VoIP application providers, I find Telnyx stands out for being more affordable, delivering solid call quality, and offering outstanding SIP debugging tools. When I faced challenges integrating an external SIP server, the SIP debugging features available right from their dashboard allowed me to clearly follow each step of the call flow, which was extremely helpful. **What do you dislike about Telnyx CPaaS?** The account onboarding process does take some time, which is understandable since a human review is required. However, once that step is complete, everything runs smoothly. **What problems is Telnyx CPaaS solving and how is that benefiting you?** We use our own communications tool, which features Omnichannel support, including voice as a key component. Telnyx helps us connect traditional PSTN with VoIP, enhancing both our internal and external communications. ### 20. Amazing experience with Telnyx and above all: prompt, and thorough customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Link P. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2025 **What do you like best about Telnyx CPaaS?** I enjoy being able to have full control over every aspect of calling my clientele, from caller id, ringtone, you name it. Telnyx has made this process seamless! I own an insurance brokerage and we reach out to client's whom request information and Telnyx has followed through in every aspect in regards to making customer relations an easier process. I tried multiple different companies with no luck and landed on Telnyx (clearly the BEST choice). 10/10 **What do you dislike about Telnyx CPaaS?** It was a little challenging to get it set up but once I reached out to the support team they were able to assist me and we had it figured out within the hour! **What problems is Telnyx CPaaS solving and how is that benefiting you?** I have not been able to see caller id when clients reach out to me (it just shows up as a number) and now with my new telnyx dialer I can track client contacts with their full name and all information I need! It is awesome, couldn't be happier. ### 21. Telnyx CPaaS: A Powerful and Reliable Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Zahid M. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2025 **What do you like best about Telnyx CPaaS?** Telnyx provides a versatile and dependable communications platform. Its APIs and intuitive Mission Control Portal make it easy to integrate voice, messaging, and advanced features into your applications. Built on a private global network, Telnyx ensures exceptional voice quality and low latency. The platform's transparent, pay-as-you-go pricing and 24/7 in-house engineering support are major differentiators. We highly recommend Telnyx for businesses seeking a powerful, reliable, and user-friendly CPaaS provider. **What do you dislike about Telnyx CPaaS?** We almost liked every feature and has not faced any issues **What problems is Telnyx CPaaS solving and how is that benefiting you?** With Telnyx, we have successfully addressed our most critical communication challenges by integrating a single, unified platform for high-quality voice, reliable messaging, and other essential business communications ### 22. Telnyx has been a reliable platform with excellent support and seamless integration. **Rating:** 4.5/5.0 stars **Reviewed by:** Owais S. | IT Head & Voip Provider, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Telnyx CPaaS?** What I love most about Telnyx CPaaS is how easy it is to use and get started with. The platform is super intuitive, and the API documentation made the integration process a breeze. Whenever I've had questions or run into issues, their customer support has been really responsive and helpful. With a great range of features and the ability to scale as needed, it's become my go-to for frequent use. **What do you dislike about Telnyx CPaaS?** There’s not much to dislike about Telnyx CPaaS. If I had to point out one thing, it would be that some of the reporting and analytics tools could be a bit more streamlined for better clarity. However, this is a minor issue, and it hasn’t impacted my overall positive experience. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Telnyx CPaaS has really simplified the process of adding communication features to my apps. It’s taken away the headache of dealing with multiple vendors and complex setups. The APIs are easy to work with, and everything just works as expected, which saves me a ton of time. It’s made scaling my product so much easier, letting me focus more on what matters rather than worrying about the communication infrastructure. ### 23. We’ve worked with a lot of CLECs and Telnyx beats them all **Rating:** 5.0/5.0 stars **Reviewed by:** Austin H. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2025 **What do you like best about Telnyx CPaaS?** Dedicated account reps who genuinely care. They check in, follow up, and actually advocate for us when we run into trouble. That’s rare in this industry. Modern, intuitive UI/UX. Clean design and easy navigation make it miles ahead of many other CLEC platforms. Clear, developer friendly API docs. Testing requests right from the docs? Game changer. It saves time and makes integration seamless. Pricing that’s actually competitive. In an industry full of bloated pricing, Telnyx keeps things sharp and reasonable. Very reasonable. We saved $1000s when switching over. Strong porting experience. LOA generation and the porting workflow are solid and reliable. Telnyx Made our onboarding process a breeze with their implementation team. We had dedicated reps checking in on us the whole way. **What do you dislike about Telnyx CPaaS?** Weekend support is sometimes a little shaky. Response times can lag if there’s an emergency outside of business hours. That said, CCing our rep usually gets things moving. We LOVE our dedicated account reps. They have 100% made our experience worth it. SMS activation delays post porting. There’s sometimes a delay in full provisioning, which can be a bit frustrating. Routing issues with small rural carriers. We’ve had a few edge case routing problems, especially with lesser known rural providers but they eventually get resolved. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Telnyx gives us something that most CLECs don’t, confidence. Their platform lets us manage our phone numbers, call logic, messaging, and SIP routing directly without having to open a ticket or wait days for a change. That freedom matters. It means we can move faster, build smarter, and react to our customers’ needs in real time. Their API just works. It’s clean, clear, and predictable. Our devs don’t waste hours trying to reverse engineer documentation or run into vague error messages. That reliability translates into better uptime, less stress, and a smoother experience for everyone involved. The biggest benefit is that we don’t feel like we’re duct taping things together. Telnyx gives us a solid foundation to build on, which frees us up to focus on what matters most which is delivering a great product to our customers. ### 24. Telnyx: simple and powerful. Really the best! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2025 **What do you like best about Telnyx CPaaS?** Looking for a complete CPaaS platform, I chose Telnyx and the experience is very positive. I was able to migrate all my French business landline numbers without a hitch: the portability process is clear, the steps are well followed, and the activation was done without any noticeable interruption. On the telephony side, the SIP Trunk with unlimited channels perfectly handles call peaks. On a daily basis, I notice: Very competitive and transparent rates, interesting for regular professional use. Excellent call quality and availability as expected. A simple dashboard to manage numbers, routing, and monitor activity. A truly effective support: with each request, quick responses and concrete solutions. In summary, Telnyx ticks all the boxes of a modern CPaaS: rich features, controlled costs, reliability, and responsive support. I recommend it without hesitation for stable and scalable professional telephony. **What do you dislike about Telnyx CPaaS?** Telnyx does not yet support French mobile numbers, which is quite unfortunate because it would be really useful. I would really like there to be more messaging channels, for example Instagram DM, Facebook Messenger, etc., to make it a true multi-channel platform. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Telnyx allows, through its APIs, to perform programmable telephony. Telnyx offers unbeatable rates and incredible call quality. ### 25. Call quality, pricing and support are excellent! **Rating:** 5.0/5.0 stars **Reviewed by:** Azariel I. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2025 **What do you like best about Telnyx CPaaS?** I've been testing out a few SIP trunking providers to figure out who gives me the best combination of call quality, support, and overall value and Telnyx has been the most solid so far. One of my favorite features is their SIP Call Flow Tool. This thing has made troubleshooting so much faster for me. I haven’t seen anything like it on other platforms. Call quality is excellent, very clear and consistent. The platform also has SSO, which is a small thing, but it makes logging in quicker when I’m juggling a bunch of tools. **What do you dislike about Telnyx CPaaS?** I did run into some confusion when setting up a CloudUCM PBX, and the documentation felt a little lacking in that area. I had to lean on support more than I expected. That said, their live chat support is great. Nolan helped me sort through an issue I caused myself, and the response was quick and helpful. I'd love to see them offer a better way to manage multi-tenant setups for MSPs or resellers, but overall, it’s been a great experience. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Telnyx CPaaS is providing SIP trunks for my business at good rates and great reliability. I feel a lot more confident in providing proper services to my clients. ### 26. Telnyx the Best Option to Rescue Skype Number **Rating:** 5.0/5.0 stars **Reviewed by:** Alfonso A. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Telnyx CPaaS?** What I like most about Telnyx is that there's always someone to help you in the chat, not a bot. The ease of use and the number of options make it superior to Twilio. I was able to migrate my Skype number with them super easily—the best thing for me. **What do you dislike about Telnyx CPaaS?** I haven't found anything I don't like so far. **What problems is Telnyx CPaaS solving and how is that benefiting you?** First of all, I got my Skype number back, and now I'm trying out their automated call agent. It's very intuitive. ### 27. Cost-Effective with Complex Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** December 25, 2025 **What do you like best about Telnyx CPaaS?** I like Telnyx CPaaS for its very cheap cost and nice service. **What do you dislike about Telnyx CPaaS?** It's a little complicated to understand how to integrate them. I was a little bit complicated during the initial setup. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Telnyx CPaaS provided me a local phone number and an API for integrating an AI agent through the phone. It's inexpensive, and the service is nice, although integration was a bit complicated. ### 28. Great experience so far **Rating:** 4.0/5.0 stars **Reviewed by:** Jason M. | Manager of IT, Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2025 **What do you like best about Telnyx CPaaS?** It was easy to get in touch with a sales person and they answered the litany of questions I had. Then when i finally set up the initial SIP Trunk we needed it was very easy to deploy without any individual from their side needing to be involved. The ability to easily setup features we need for our incoming and outgoing services was a pleasant surprise, and then getting the service integrated with our Avaya IP office 500v2 was very easy. We frequently have 5-8 calls coming in and going out at all times during the business day, and we are hopeful that this will meet our needs over our existing provider, Nextiva. **What do you dislike about Telnyx CPaaS?** I was a little upset about the "Level 2 Verification" failure for a business that has been operating for 8 years now. They denied the first one, then you have to email a trouble ticket and they have you start your communication with an "AI" system that does not understand what you are saying and you finally have to specifically ask it for a customer support rep, and even then i had to message them directly to get someone started. Fingers crossed this works out. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Our previous SIP Provider was constantly increasing our prices and they were having latency issues which were causing call dropping and losses. ### 29. We used to love Telnyx but i think its time to move on **Rating:** 2.5/5.0 stars **Reviewed by:** Bogdan P. | Business Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2021 **What do you like best about Telnyx CPaaS?** The Web Platform is easy and intuitive—I think it's the best on the market. We love its ease of use and the fact that we can do 99% on our own. **What do you dislike about Telnyx CPaaS?** 2025 Update: Telnyx continues to face significant operational inefficiencies in customer support and sales. To improve overall user satisfaction, enhancements in response times, escalation procedures, and communication transparency are essential. While Telnyx offers tiered support plans, the level of service appears to be directly tied to the pricing structure. Our attempt to transition to the Grow Plan was met with resistance, as neither the sales team nor the Director of Customer Success showed willingness to move us from a grandfathered 60/60 billing arrangement. The company's persistent failure to respond to both sales and support inquiries in a timely and professional manner raises serious concerns about its commitment to customer service—even for those with formal agreements in place. It is disappointing to witness a once highly regarded company prioritize revenue generation over customer relationships. Telnyx, your success is built on the trust and loyalty of your customers. Without them, there is no Telnyx. We hope to see a renewed focus on customer-centric values before long-term relationships are irreparably damaged. **Recommendations to others considering Telnyx CPaaS:** I think the Telnyx platform is very easy to use, prices are reasonable within the market but tech support does not exist at this time **What problems is Telnyx CPaaS solving and how is that benefiting you?** Telnyx provides direct control over SIP connections and number management, eliminating the need for intermediaries. As an ITSP, we prioritize reliable SIP connectivity and seamless management, both of which are essential for delivering high-quality servic **Official Response from Mark Morse:** > Hi Bogdan, Mark Morse with the Customer Success Team here at Telnyx. I sincerely apologize for the experience you have received. The recent DDoS attacks were a major part in the occurrences with the delays in support response and network instabilities that you experienced. I have emailed you directly with the full mitigation plan or DDoS to ensure you know the full scope of this issue and what we have done to prevent this from occurring in the future. One of our main pillars at Telnyx is "Customer First" and we strive to ensure every customer on our platform has a great experience. If you have any further delays with support you now have my personal contact information to ensure you have an escalation point to ensure your experience is improved on the platform. Please let me know if I can be of assistance in making your experience on the Telnyx platform a better one. ### 30. Impressed with Telnyx Support and Integration Process **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Sports | Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2025 **What do you like best about Telnyx CPaaS?** What I like best about Telnyx CPaaS is the combination of reliable infrastructure, responsive support, and clear documentation. It made the process of integrating SMS into my application much smoother than expected. Their platform gives you control and transparency without unnecessary complexity. **What do you dislike about Telnyx CPaaS?** While overall the experience has been positive, the initial learning curve was a bit steep than expected. That said, their support team was very helpful in bridging those gaps. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Telnyx CPaaS is enabling my application to reliably deliver time-sensitive alerts and notifications to event participants via SMS. This ensures that users receive critical updates—such as schedule changes, location info, or urgent instructions—in real time, regardless of whether they’re actively using the app or have access to email. The ability to automate and customize these communications has significantly improved the efficiency and professionalism of our event operations, while also enhancing the user experience. ### 31. Great Service, Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Peter C. | Software engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2025 **What do you like best about Telnyx CPaaS?** Features, Support, and Documentation. The actual service provided is great for developer seeking to implement unique workflows with both message and voice. Additionally they have competitive pricing for the services they offer. Also their documentation as well as support service is very helpful for questions and getting direct feedback for questions or issues. **What do you dislike about Telnyx CPaaS?** So far the only area for improvement would be educating the user earlier on in the journey of learning the platform regarding 10DLC. This is only a minor point because once you realize that you need it, their support staff and documentation is very helpful. However, when first working with their platform, it was a bit difficult understanding why my messages were not being delivered. I would cut them some slack however, as the 10DLC requirements from major carries just went into effect 30 days ago and their support team is still very much on the ball about educating the user about this issue once it arises. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Clear, straightforward, useful features for my CPaaS use case at affordable pricing ### 32. Very fast implementation. **Rating:** 4.0/5.0 stars **Reviewed by:** Andrija S. | Backend developer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2025 **What do you like best about Telnyx CPaaS?** Very fast implementation, reliable, very fast verification process, good security practices. It covers variety of features such as programmable calls, sending messages, record phone calls which we are using frequently in our application. **What do you dislike about Telnyx CPaaS?** There was a time that our account was blocked due to frequent sending of requests and had to wait for a long time and call internationally to get them to unblock it, but after the call it was pretty fast moving forward. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Linking with customers and making a secure and reliable calling platform for connecting service providers and customers. ### 33. Great service, great support when needed. **Rating:** 5.0/5.0 stars **Reviewed by:** James J. | Director of field operations, Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Telnyx CPaaS?** Great service, never have issuses when we do they are quick to respond and resolve the issues. Tech support is fast and competent. Service is very dependable and **What do you dislike about Telnyx CPaaS?** New portal is not as simple as the old one occasionally have to search for items. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Provides all communications to and from our techs in the field allowing us to communicate with them easily and smoothly ### 34. Reliable CPaas Platform with great Flexibiltiy and Support **Rating:** 4.5/5.0 stars **Reviewed by:** Aditya B. | Co-Founder, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2025 **What do you like best about Telnyx CPaaS?** Telnyx offers excellent call quality, transparent pricing, and powerful self-service portal that gives us full control over our telephony setup. The platform is flexible enough to suit wide range of use cases. And the customer service is very responsive and is available over chat whenever needed. **What do you dislike about Telnyx CPaaS?** While the platform is very capable, a dashboard or metrics of usage costs to manage at granular level would very helpful which is not yet there and we have to keep an eye out to manage our costs. **What problems is Telnyx CPaaS solving and how is that benefiting you?** We are using telnyx for SIP trunking and numbers. It has a one click checkout for numbers and the SIP trunking setup is very easy to setup which we are using along with vicidial. Very helpful for our business. ### 35. Powerful, Reliable, and Ready for Anything **Rating:** 5.0/5.0 stars **Reviewed by:** Edwin R. | Senior Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2025 **What do you like best about Telnyx CPaaS?** Telnyx stands out for its reliability, scalability, and seamless integration capabilities. The platform offers robust APIs, excellent customer support, and competitive pricing, making it a top choice for businesses looking to enhance their communication solutions. Highly recommended! **What do you dislike about Telnyx CPaaS?** The only thing I dislike about Telnyx is the new graphical interface they introduced. I feel that the previous version was more detailed and easier to use **What problems is Telnyx CPaaS solving and how is that benefiting you?** Telnyx has been instrumental in the development of our custom platform, specifically our CRM. Thanks to its robust and flexible services, we have successfully integrated advanced communication features, enhancing both efficiency and user experience. Telnyx’s seamless API integration has allowed us to streamline workflows and optimize interactions, making our platform more dynamic and responsive. ### 36. Ease of Setup **Rating:** 4.0/5.0 stars **Reviewed by:** Matthew B. | Head of IT, Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2025 **What do you like best about Telnyx CPaaS?** The ease of implementation. I am a defacto 1 man IT Team for my company, and was able to get everything setup pretty seamlessly **What do you dislike about Telnyx CPaaS?** Support is not the best, they can take a little while to get back to you at times **What problems is Telnyx CPaaS solving and how is that benefiting you?** They are the VOiP and minutes provider for our buisness ### 37. Great and simple integration for number masking and SMS verification **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2025 **What do you like best about Telnyx CPaaS?** What I like best about Telnyx CPaaS is its robust and reliable API, which has made integrating their services incredibly smooth for our specific needs. We heavily rely on their number masking feature to protect the privacy of property owners and tenants when communicating with security personnel at gated communities. This functionality ensures that personal phone numbers are never directly exposed during entry authorizations or package delivery notifications, adding a crucial layer of security and privacy for everyone involved. Furthermore, Telnyx's international SMS delivery service has been consistently dependable for our global communication requirements. The reach and reliability of their SMS platform are impressive, allowing us to efficiently send notifications and updates across borders without issue. The combination of these features – the seamless integration via their API, the effective number masking for enhanced privacy, and the reliable international SMS capabilities – makes Telnyx an invaluable CPaaS provider for our operations. **What do you dislike about Telnyx CPaaS?** While our overall experience with Telnyx CPaaS has been positive, one area that could be improved is the maintenance of their PHP SDK. We've noticed that it doesn't always seem to be kept fully up-to-date. For example, the most recent commit at the time of writing introduced a change that incorrectly set the baseApiUrl to localhost for testing purposes. This oversight wasn't removed before the commit was finalized, which means that anyone integrating the SDK currently needs to manually override this setting in their code to ensure proper functionality. While this hasn't been a critical blocker for us, it does introduce an unnecessary extra step in the integration process and suggests that the PHP SDK might not be receiving the same level of consistent attention as other aspects of their platform. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Telnyx CPaaS solves our need for secure communication by providing reliable number masking, which protects the privacy of property owners and tenants when communicating with security. Their dependable international SMS service also ensures efficient global notifications. This allows for streamlined operations and enhanced privacy for everyone involved. ### 38. Outstanding A2P Support, Slightly Confusing Dashboard at First **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2025 **What do you like best about Telnyx CPaaS?** #1 thing I liked is customer support when trying to get A2P approval. That's the main reason I stumbled upon Telynx. All other platforms didn't help me when the A2P campaign got rejected, telynx did. **What do you dislike about Telnyx CPaaS?** The dashboard can be a bit confusing in the start. Especially the names of things **What problems is Telnyx CPaaS solving and how is that benefiting you?** sending out sms to users for a great price ### 39. Excellent solution with presence in several countries and fast support **Rating:** 4.5/5.0 stars **Reviewed by:** Nicolas B. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2025 **What do you like best about Telnyx CPaaS?** Ease of integration: The integration with Microsoft Teams was very straightforward. Customer Support: When I needed, I requested for help and the support team answered and helped me to solve it in minutes. **What do you dislike about Telnyx CPaaS?** I would improve suggestions inside Telnyx portal to guide you to solve issues. In my case I was struggling because I wasn't able to make calls from Microsoft Teams, and in the end the problem was simply because you need to select the countries where you allow to make calls. **What problems is Telnyx CPaaS solving and how is that benefiting you?** In my country I need a certified provider to integrate with Microsoft Teams and to be able to call and receive calls ### 40. Excelent support service **Rating:** 5.0/5.0 stars **Reviewed by:** Stephane B. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 14, 2025 **What do you like best about Telnyx CPaaS?** The support team is reactive and very efficient. They do not hesitate to escalate the case when required. **What do you dislike about Telnyx CPaaS?** Nothing to report for the moment. Will advise if this changes. **What problems is Telnyx CPaaS solving and how is that benefiting you?** We've had multiple issues primarily centred on audio quality and delay. ### 41. best platform for voice trunking **Rating:** 5.0/5.0 stars **Reviewed by:** yash p. | founder, Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2025 **What do you like best about Telnyx CPaaS?** i think telynx is not only affordable but at the same time provides great voice calling. i am using telynx for outreach to around 1k people daily through ai voice caller agent hat i build and i have no problem using it and . also its was very easy to setup everything and integrating it with my voice model was easy and their customer support is also fast and resolves queries in just 1-2 mails and they also reply within 20 minutes which very fast for email customer support.i am happy and i would highly recomend people to use it. **What do you dislike about Telnyx CPaaS?** there is really no downside till now ive only got 1 call drop in 10k-15k calls which is great **What problems is Telnyx CPaaS solving and how is that benefiting you?** mass calling and affordability as its pay as you go model ### 42. Adham inc review **Rating:** 4.5/5.0 stars **Reviewed by:** Wafa A. | CEO and System Architect, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2025 **What do you like best about Telnyx CPaaS?** The platform is simple and straight forward and support is very good **What do you dislike about Telnyx CPaaS?** I had a small issue when ordering a number , the number features shown sms enabled but when we purched , it was not clear that this is (local) sms . We saw this after purchse not befire **What problems is Telnyx CPaaS solving and how is that benefiting you?** We are happy using the voice services . Connecting to our callcenter ### 43. New PoC radio company using ioT data sims **Rating:** 4.5/5.0 stars **Reviewed by:** James K. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2025 **What do you like best about Telnyx CPaaS?** Telnyx has been absolutely wonderful. I feel like we got so lucky to find them on our first go! Customer support is amazing and very responsive. Everything in the dashboard is very easy to understand. Highly recommend **What do you dislike about Telnyx CPaaS?** I only wish the consumption by network would reset month on the dashboard. Not a huge deal, you can find it elsewhere **What problems is Telnyx CPaaS solving and how is that benefiting you?** Telnyx is solving our need for iot data sims across the world with our PoC radios ### 44. Good support, transparent rates **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2025 **What do you like best about Telnyx CPaaS?** The customer support is very good. You can chat with them live to answer your questions. Most other CPaaS generally lack it and I'd say we should go with customer support. The rates along with volume discounts are transparent **What do you dislike about Telnyx CPaaS?** The API docs are good but I believe explaining concepts could be made easier for newbies. Even so, at least they have everything documented clearly. I wish they made it easier to download rate decks. Currently, one has to rely on their e-mail CSV but this link isn't available on the portal. **What problems is Telnyx CPaaS solving and how is that benefiting you?** Programmable Voice API is very good which is my primary use case. ### 45. Fantastic Telephony Partners **Rating:** 5.0/5.0 stars **Reviewed by:** John B. | I, Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2025 **What do you like best about Telnyx CPaaS?** The simplicity and ease of use with the Telnyx system has been so refreshing. We needed a SIP Trunk and channels and within 10 minutes of signing up to Telnyx we had a Trunk and Channels up with a phone number. Porting our exisiting numbers was also easy, and within a few weeks we had our numbers on the system. Everytime we have reached out to the Support or Billing Teams @ Telnyx they have responded quickly and always answer any questions, no matter how abstract they can be at times. We are only using a few of the available features of Telnyx, but so far we are more than happy with it all. **What do you dislike about Telnyx CPaaS?** So far we have found no downsides or have any complaints with using Telnyx, although we have only been using it 4 months. **What problems is Telnyx CPaaS solving and how is that benefiting you?** We needed a SIP Trunk to provide some integration into our Call Centre Telephony system as our old system had 600+ numbers which needed to be still in our control. This was to work with an OpenSIPS server. The SIP Trunk and Channels provided by Telnyx allows us to still take these calls whilst utilising the OpenSIPS and we have full control over the system, rather than using a 3rd party. ### 46. A flexible, high-performance solution for cloud telephony **Rating:** 4.5/5.0 stars **Reviewed by:** Galus F. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2025 **What do you like best about Telnyx CPaaS?** Telnyx offers impressive flexibility with a clear, well-documented API. Integration with our existing tools was seamless, and call quality is excellent, even over unstable connections. I also appreciate their competitive pricing and responsive support, which answers technical questions quickly. **What do you dislike about Telnyx CPaaS?** The user interface could be a little more intuitive, especially when it comes to managing numbers and advanced settings. It takes a little getting used to at first, but once you get the hang of it, it's a very powerful tool. **What problems is Telnyx CPaaS solving and how is that benefiting you?** We needed a reliable VoIP solution to connect numbers to our AI assistants, with good audio quality and no interruptions. Telnyx enables us to significantly reduce our communication costs compared to some competitors, while offering a well-designed API to automate our call flows. ### 47. Patience and Commitment **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2025 **What do you like best about Telnyx CPaaS?** Our company relies on Telnyx on a daily basis to be able to reach out to our customers around the world. We use our own, pre-existing office number so nobody needs to learn a new phone number. I called up about an issue on the Customer Portal. They service representatives were able to help me with every question I had. They stayed with me on the phone and were patient with me until we came to a conclusion. When they realized that it was an bigger problem than a simple phone call could solve, they promised me that it would be taken care of and within a few hours, I came back to the Customer Portal and I saw that the issue had since been fixed! **What do you dislike about Telnyx CPaaS?** I had to stay with support on the phone for quite some time until the issue was resolved. The support team during regular business hours proved more helpful than the support team during the "night shift". **What problems is Telnyx CPaaS solving and how is that benefiting you?** Telnyx provides a way for us to call internationally and at very affordable costs. ### 48. Cost Effective and Very Reliable for SIP Trunking **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2025 **What do you like best about Telnyx CPaaS?** The service is very reliable. Audio is clear. The configurability within the portal is fantastic. It is easy to use for a reasonably technical person. Implementation was easy and the support assisted with any issues we had porting our numbers. We use it daily as it is our main SIP trunk provider for our phone system. It integrates perfectly with our phone system and has not caused any issues for us. **What do you dislike about Telnyx CPaaS?** There isn't much that isn't good. Their site portal login uses recaptcha and it seems poorly implemented. **What problems is Telnyx CPaaS solving and how is that benefiting you?** The easy-to-use platform and reliable and clear voice make Telnyx an easy choice for us. I used it at my previous job as a reseller and now as the director of IT at my new job. ### 49. I love it and the support is easy. **Rating:** 5.0/5.0 stars **Reviewed by:** andres l. | voipDeveloper, Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2025 **What do you like best about Telnyx CPaaS?** The platform is easy to use and that's important to me. **What do you dislike about Telnyx CPaaS?** I didn't like that I couldn't make calls due to the number validation. **What problems is Telnyx CPaaS solving and how is that benefiting you?** So far, everything is fine. ### 50. Solid Value After a Rocky Start **Rating:** 3.5/5.0 stars **Reviewed by:** william t. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2025 **What do you like best about Telnyx CPaaS?** Telnyx offers great pricing and long-term value. Once things were resolved, the platform has been stable and cost-effective. Worth it if you're patient through the setup phase. **What do you dislike about Telnyx CPaaS?** but the initial onboarding experience leaves room for improvement. Compared to Twilio, the setup felt clunky, and the compliance steps took longer than expected. We encountered outbound messaging issues right away, and it took several support tickets — mostly canned responses at first — before getting real help. **What problems is Telnyx CPaaS solving and how is that benefiting you?** SMS budget ## Telnyx CPaaS Discussions - [How can I easily implement sms?](https://www.g2.com/discussions/how-can-i-easily-implement-sms) - 1 comment, 1 upvote - [Outbound calls do not show my company's name! How can I fix that.](https://www.g2.com/discussions/37211-outbound-calls-do-not-show-my-company-s-name-how-can-i-fix-that) - 1 comment, 1 upvote - ["How do others use Telnyx?"](https://www.g2.com/discussions/37178-how-do-others-use-telnyx) - 1 comment, 1 upvote - [Please let me know about API for this service for beginners. Any step by step guide available?](https://www.g2.com/discussions/37177-please-let-me-know-about-api-for-this-service-for-beginners-any-step-by-step-guide-available) - 1 comment, 1 upvote - [How does Telnyx prevent and detect fraud?](https://www.g2.com/discussions/fraud) - 1 comment, 1 upvote - [View Telnyx CPaaS pricing details and edition comparison](https://www.g2.com/products/telnyx-cpaas/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-09+21%3A35%3A10+-0500&secure%5Bsession_id%5D=699e1c64-8853-4cd8-8cf5-6525710ac75f&secure%5Btoken%5D=f59352dfdbb12952e6f19c5ce5d8a71dd74175de2b8f16698b4c3055b7b50183&format=llm_user) ## Telnyx CPaaS Integrations - [3CX](https://www.g2.com/products/3cx/reviews) - [Azure Virtual Machines](https://www.g2.com/products/azure-virtual-machines/reviews) - [Google Cloud Run](https://www.g2.com/products/google-cloud-run/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Linphone](https://www.g2.com/products/linphone/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [OpenAI Whisper](https://www.g2.com/products/openai-whisper/reviews) - [Pipecat](https://www.g2.com/products/pipecat/reviews) - [PostgreSQL](https://www.g2.com/products/postgresql/reviews) - [Redis Software](https://www.g2.com/products/redis-software/reviews) - [Retell AI](https://www.g2.com/products/retell-ai/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [XDULR](https://www.g2.com/products/xdulr/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## Telnyx CPaaS Features **Functionality** - Ease Of Integration - API Call Speed - Communication Varieties **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Support** - Documentation - Community Support - Professional Support **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number ## Top Telnyx CPaaS Alternatives - [Twilio](https://www.g2.com/products/twilio/reviews) - 4.1/5.0 (452 reviews) - [Bandwidth](https://www.g2.com/products/bandwidth-bandwidth/reviews) - 4.4/5.0 (456 reviews) - [Plivo](https://www.g2.com/products/plivo/reviews) - 4.5/5.0 (743 reviews)