Best Communication Platform as a Service (cPaaS) Platforms - Page 2

AC
Researched and written by Adam Crivello

Communication platforms as a service (cPaaS), sometimes referred to as cloud communication platforms, provide tools for mobile developers to connect their mobile apps to a phone’s SMS, voice, and verification features via APIs. Developers use these products to add communication capabilities such as text notifications, user-to-user chatting, and voice connectivity to their applications. Many cPaaS platforms help developers customize how their products interact with these features via documentation around extensibility.

cPaaS allows developers to implement functionality beyond basic communications, such as multi-factor authentication (MFA) via texts and emails. These tools are often associated with VoIP, or voice over internet protocol software, which uses an IP network to transmit phone calls seamlessly without the need to connect to an extra telephone network.

To qualify for inclusion in the Communication Platforms as a Service (cPaaS) category, a product must:

Host APIs allowing developers to integrate communication functionalities in their apps
Provide documentation around API interactions and extensibility

Best Communication Platform as a Service (cPaaS) Platforms At A Glance

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Highest Performer:
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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

No filters applied
117 Listings in Communication Platform as a Service (CPaaS) Available
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Exotel is an advanced customer engagement platform that combines CPaaS, omnichannel contact centers, and Conversational AI, driving over 70 million daily conversations for more than 7,100 businesses a

    Users
    No information available
    Industries
    • Education Management
    • Financial Services
    Market Segment
    • 45% Mid-Market
    • 29% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Exotel Customer Communication Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    31
    Customer Support
    20
    Easy Setup
    11
    Integrations
    9
    API Integration
    5
    Cons
    Expensive
    11
    Poor Customer Support
    9
    Connection Issues
    7
    Missing Features
    6
    Poor UI
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Exotel Customer Communication Platform features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 8.7
    9.2
    Ease Of Integration
    Average: 8.5
    9.2
    Professional Support
    Average: 8.4
    10.0
    Communication Varieties
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Exotel
    Year Founded
    2011
    HQ Location
    Bangalore, Karnataka
    Twitter
    @Exotel
    2,906 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    612 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Exotel is an advanced customer engagement platform that combines CPaaS, omnichannel contact centers, and Conversational AI, driving over 70 million daily conversations for more than 7,100 businesses a

Users
No information available
Industries
  • Education Management
  • Financial Services
Market Segment
  • 45% Mid-Market
  • 29% Small-Business
Exotel Customer Communication Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
31
Customer Support
20
Easy Setup
11
Integrations
9
API Integration
5
Cons
Expensive
11
Poor Customer Support
9
Connection Issues
7
Missing Features
6
Poor UI
5
Exotel Customer Communication Platform features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 8.7
9.2
Ease Of Integration
Average: 8.5
9.2
Professional Support
Average: 8.4
10.0
Communication Varieties
Average: 8.3
Seller Details
Seller
Exotel
Year Founded
2011
HQ Location
Bangalore, Karnataka
Twitter
@Exotel
2,906 Twitter followers
LinkedIn® Page
www.linkedin.com
612 employees on LinkedIn®
(334)4.2 out of 5
15th Easiest To Use in Communication Platform as a Service (CPaaS) software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Rocket.Chat - Secure collaboration for highly-regulated organizations Built for organizations that need more control over their communications, it enables collaboration between colleagues, partners,

    Users
    • Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 51% Mid-Market
    • 36% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Rocket.Chat Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    9
    Features
    7
    Communication
    6
    Easy Communication
    6
    Team Collaboration
    5
    Cons
    Technical Issues
    5
    Limited Features
    4
    Messaging Issues
    4
    Chat Functionality Issues
    3
    Connectivity Issues
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Rocket.Chat features and usability ratings that predict user satisfaction
    8.2
    Has the product been a good partner in doing business?
    Average: 8.7
    8.9
    Ease Of Integration
    Average: 8.5
    8.7
    Professional Support
    Average: 8.4
    9.2
    Communication Varieties
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2015
    HQ Location
    Wilmington, Delaware
    Twitter
    @RocketChat
    24,695 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    176 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Rocket.Chat - Secure collaboration for highly-regulated organizations Built for organizations that need more control over their communications, it enables collaboration between colleagues, partners,

Users
  • Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 51% Mid-Market
  • 36% Small-Business
Rocket.Chat Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
9
Features
7
Communication
6
Easy Communication
6
Team Collaboration
5
Cons
Technical Issues
5
Limited Features
4
Messaging Issues
4
Chat Functionality Issues
3
Connectivity Issues
3
Rocket.Chat features and usability ratings that predict user satisfaction
8.2
Has the product been a good partner in doing business?
Average: 8.7
8.9
Ease Of Integration
Average: 8.5
8.7
Professional Support
Average: 8.4
9.2
Communication Varieties
Average: 8.3
Seller Details
Year Founded
2015
HQ Location
Wilmington, Delaware
Twitter
@RocketChat
24,695 Twitter followers
LinkedIn® Page
www.linkedin.com
176 employees on LinkedIn®

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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CometChat's APIs allow developers to quickly integrate in-app text messaging to any mobile app and website. Our platform provides user-to-user messaging to help you connect your users with each other

    Users
    No information available
    Industries
    • Computer Software
    • Health, Wellness and Fitness
    Market Segment
    • 77% Small-Business
    • 19% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • CometChat Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    12
    Customer Support
    9
    Features
    9
    Easy Integrations
    6
    Staff Support
    6
    Cons
    Expensive
    6
    Limited Customization
    4
    Poor Documentation
    4
    Difficult Setup
    3
    Limited Features
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • CometChat features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 8.7
    8.0
    Ease Of Integration
    Average: 8.5
    8.7
    Professional Support
    Average: 8.4
    8.4
    Communication Varieties
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2009
    HQ Location
    Denver, CO
    Twitter
    @CometChat
    925 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    71 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CometChat's APIs allow developers to quickly integrate in-app text messaging to any mobile app and website. Our platform provides user-to-user messaging to help you connect your users with each other

Users
No information available
Industries
  • Computer Software
  • Health, Wellness and Fitness
Market Segment
  • 77% Small-Business
  • 19% Mid-Market
CometChat Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
12
Customer Support
9
Features
9
Easy Integrations
6
Staff Support
6
Cons
Expensive
6
Limited Customization
4
Poor Documentation
4
Difficult Setup
3
Limited Features
3
CometChat features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 8.7
8.0
Ease Of Integration
Average: 8.5
8.7
Professional Support
Average: 8.4
8.4
Communication Varieties
Average: 8.3
Seller Details
Year Founded
2009
HQ Location
Denver, CO
Twitter
@CometChat
925 Twitter followers
LinkedIn® Page
www.linkedin.com
71 employees on LinkedIn®
(59)4.6 out of 5
13th Easiest To Use in Communication Platform as a Service (CPaaS) software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Our journey in audio and video hardware and software development started back in 2001. The core team focused on key technologies in digital signals, algorithms for voice and video, as well as network

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 81% Small-Business
    • 15% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • ZEGOCLOUD Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    4
    Video Quality
    3
    Audio Quality
    2
    Video Conferencing
    2
    API Integration
    1
    Cons
    Integration Issues
    2
    Difficult Setup
    1
    Limited Customization
    1
    Missing Features
    1
    Outdated Technology
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • ZEGOCLOUD features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 8.7
    8.9
    Ease Of Integration
    Average: 8.5
    9.3
    Professional Support
    Average: 8.4
    9.1
    Communication Varieties
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    ZEGOCLOUD
    Year Founded
    2015
    HQ Location
    Singapore
    Twitter
    @ZEGOCLOUD_Dev
    246 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    65 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Our journey in audio and video hardware and software development started back in 2001. The core team focused on key technologies in digital signals, algorithms for voice and video, as well as network

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 81% Small-Business
  • 15% Mid-Market
ZEGOCLOUD Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
4
Video Quality
3
Audio Quality
2
Video Conferencing
2
API Integration
1
Cons
Integration Issues
2
Difficult Setup
1
Limited Customization
1
Missing Features
1
Outdated Technology
1
ZEGOCLOUD features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 8.7
8.9
Ease Of Integration
Average: 8.5
9.3
Professional Support
Average: 8.4
9.1
Communication Varieties
Average: 8.3
Seller Details
Seller
ZEGOCLOUD
Year Founded
2015
HQ Location
Singapore
Twitter
@ZEGOCLOUD_Dev
246 Twitter followers
LinkedIn® Page
www.linkedin.com
65 employees on LinkedIn®
(81)4.7 out of 5
4th Easiest To Use in Communication Platform as a Service (CPaaS) software
Save to My Lists
Entry Level Price:Starting at $15.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Empower your business and pave the way to optimized communications with Squaretalk, a global interactive business communication platform. Creating an intelligent, unified platform for our clients i

    Users
    No information available
    Industries
    • Marketing and Advertising
    • Information Technology and Services
    Market Segment
    • 65% Small-Business
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Squaretalk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    24
    Efficiency
    16
    Call Quality
    15
    Features
    14
    Reliability
    14
    Cons
    Learning Curve
    4
    Delays
    3
    Missing Features
    3
    Complex Features
    2
    Connection Issues
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Squaretalk features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 8.7
    9.3
    Ease Of Integration
    Average: 8.5
    9.9
    Professional Support
    Average: 8.4
    8.9
    Communication Varieties
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2019
    HQ Location
    Jerusalem
    Twitter
    @SquareTalk
    32 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    59 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Empower your business and pave the way to optimized communications with Squaretalk, a global interactive business communication platform. Creating an intelligent, unified platform for our clients i

Users
No information available
Industries
  • Marketing and Advertising
  • Information Technology and Services
Market Segment
  • 65% Small-Business
  • 33% Mid-Market
Squaretalk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
24
Efficiency
16
Call Quality
15
Features
14
Reliability
14
Cons
Learning Curve
4
Delays
3
Missing Features
3
Complex Features
2
Connection Issues
2
Squaretalk features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 8.7
9.3
Ease Of Integration
Average: 8.5
9.9
Professional Support
Average: 8.4
8.9
Communication Varieties
Average: 8.3
Seller Details
Year Founded
2019
HQ Location
Jerusalem
Twitter
@SquareTalk
32 Twitter followers
LinkedIn® Page
www.linkedin.com
59 employees on LinkedIn®
(65)4.8 out of 5
10th Easiest To Use in Communication Platform as a Service (CPaaS) software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Ably is the definitive realtime experience platform. We power more WebSocket connections than any other pub/sub platform, serving over a billion devices monthly. Businesses like HubSpot, NASCAR and We

    Users
    • Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 46% Small-Business
    • 29% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Ably Realtime Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    20
    Customer Support
    19
    Reliability
    16
    Easy Integrations
    13
    Fast Communication
    11
    Cons
    Expensive
    6
    Poor Documentation
    5
    Missing Features
    4
    Pricing Issues
    3
    Learning Curve
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Ably Realtime features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 8.7
    8.8
    Ease Of Integration
    Average: 8.5
    9.5
    Professional Support
    Average: 8.4
    8.7
    Communication Varieties
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2016
    HQ Location
    London, GB
    Twitter
    @ablyrealtime
    1,841 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    110 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Ably is the definitive realtime experience platform. We power more WebSocket connections than any other pub/sub platform, serving over a billion devices monthly. Businesses like HubSpot, NASCAR and We

Users
  • Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 46% Small-Business
  • 29% Mid-Market
Ably Realtime Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
20
Customer Support
19
Reliability
16
Easy Integrations
13
Fast Communication
11
Cons
Expensive
6
Poor Documentation
5
Missing Features
4
Pricing Issues
3
Learning Curve
2
Ably Realtime features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 8.7
8.8
Ease Of Integration
Average: 8.5
9.5
Professional Support
Average: 8.4
8.7
Communication Varieties
Average: 8.3
Seller Details
Year Founded
2016
HQ Location
London, GB
Twitter
@ablyrealtime
1,841 Twitter followers
LinkedIn® Page
www.linkedin.com
110 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Hundreds of thousands of developers around the world use Nylas to increase velocity and seamlessly build customizable email and scheduling capabilities through state-of-the-art APIs. Nylas is the only

    Users
    • Product Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 66% Small-Business
    • 29% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Nylas Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    API Quality
    5
    Easy Integrations
    5
    Customer Support
    4
    Ease of Use
    4
    Easy Setup
    4
    Cons
    Poor Documentation
    3
    API Integration
    2
    Development Issues
    2
    Integration Issues
    2
    Learning Curve
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Nylas features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.7
    8.9
    Ease Of Integration
    Average: 8.5
    9.3
    Professional Support
    Average: 8.4
    8.0
    Communication Varieties
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Nylas
    Year Founded
    2014
    HQ Location
    San Francisco, California
    Twitter
    @nylas
    4,597 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    147 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Hundreds of thousands of developers around the world use Nylas to increase velocity and seamlessly build customizable email and scheduling capabilities through state-of-the-art APIs. Nylas is the only

Users
  • Product Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 66% Small-Business
  • 29% Mid-Market
Nylas Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
API Quality
5
Easy Integrations
5
Customer Support
4
Ease of Use
4
Easy Setup
4
Cons
Poor Documentation
3
API Integration
2
Development Issues
2
Integration Issues
2
Learning Curve
2
Nylas features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.7
8.9
Ease Of Integration
Average: 8.5
9.3
Professional Support
Average: 8.4
8.0
Communication Varieties
Average: 8.3
Seller Details
Seller
Nylas
Year Founded
2014
HQ Location
San Francisco, California
Twitter
@nylas
4,597 Twitter followers
LinkedIn® Page
www.linkedin.com
147 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Voximplant is a communications platform as a service, it allows developers to add real-time communications features (voice, video and messaging) in their applications without a need to build any backe

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 48% Mid-Market
    • 32% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Voximplant features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 8.7
    9.3
    Ease Of Integration
    Average: 8.5
    9.7
    Professional Support
    Average: 8.4
    8.6
    Communication Varieties
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2013
    HQ Location
    Palo Alto, California
    Twitter
    @voximplant
    971 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    177 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Voximplant is a communications platform as a service, it allows developers to add real-time communications features (voice, video and messaging) in their applications without a need to build any backe

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 48% Mid-Market
  • 32% Small-Business
Voximplant features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 8.7
9.3
Ease Of Integration
Average: 8.5
9.7
Professional Support
Average: 8.4
8.6
Communication Varieties
Average: 8.3
Seller Details
Year Founded
2013
HQ Location
Palo Alto, California
Twitter
@voximplant
971 Twitter followers
LinkedIn® Page
www.linkedin.com
177 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Today, people all over the world are connected via their mobile phones. All-day, every day. Businesses, as well as their customers, are looking for more efficient and customer-centric ways to commun

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Small-Business
    • 50% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • CM.com features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.7
    9.2
    Ease Of Integration
    Average: 8.5
    9.2
    Professional Support
    Average: 8.4
    9.2
    Communication Varieties
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    CM.com
    Year Founded
    1999
    HQ Location
    Breda, Noord-Brabant
    Twitter
    @CMcom_
    1,735 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    788 employees on LinkedIn®
    Ownership
    AMS: CMCOM
Product Description
How are these determined?Information
This description is provided by the seller.

Today, people all over the world are connected via their mobile phones. All-day, every day. Businesses, as well as their customers, are looking for more efficient and customer-centric ways to commun

Users
No information available
Industries
No information available
Market Segment
  • 50% Small-Business
  • 50% Mid-Market
CM.com features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.7
9.2
Ease Of Integration
Average: 8.5
9.2
Professional Support
Average: 8.4
9.2
Communication Varieties
Average: 8.3
Seller Details
Seller
CM.com
Year Founded
1999
HQ Location
Breda, Noord-Brabant
Twitter
@CMcom_
1,735 Twitter followers
LinkedIn® Page
www.linkedin.com
788 employees on LinkedIn®
Ownership
AMS: CMCOM
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Kaleyra is a global cloud communications platform that offers multi-channel integrated services to financial institutions and enterprises.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 38% Mid-Market
    • 31% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Kaleyra Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    1
    Ease of Implementation
    1
    Ease of Use
    1
    Messaging
    1
    Cons
    Integration Issues
    1
    Missing Features
    1
    Slow Performance
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Kaleyra features and usability ratings that predict user satisfaction
    7.9
    Has the product been a good partner in doing business?
    Average: 8.7
    9.4
    Ease Of Integration
    Average: 8.5
    9.4
    Professional Support
    Average: 8.4
    9.0
    Communication Varieties
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Kaleyra
    Year Founded
    1999
    HQ Location
    Milano, Milan, Italy
    LinkedIn® Page
    www.linkedin.com
    9 employees on LinkedIn®
    Ownership
    NYSE: KLR
Product Description
How are these determined?Information
This description is provided by the seller.

Kaleyra is a global cloud communications platform that offers multi-channel integrated services to financial institutions and enterprises.

Users
No information available
Industries
No information available
Market Segment
  • 38% Mid-Market
  • 31% Small-Business
Kaleyra Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
1
Ease of Implementation
1
Ease of Use
1
Messaging
1
Cons
Integration Issues
1
Missing Features
1
Slow Performance
1
Kaleyra features and usability ratings that predict user satisfaction
7.9
Has the product been a good partner in doing business?
Average: 8.7
9.4
Ease Of Integration
Average: 8.5
9.4
Professional Support
Average: 8.4
9.0
Communication Varieties
Average: 8.3
Seller Details
Seller
Kaleyra
Year Founded
1999
HQ Location
Milano, Milan, Italy
LinkedIn® Page
www.linkedin.com
9 employees on LinkedIn®
Ownership
NYSE: KLR
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Mtalkz is a leading provider of enterprise messaging and communication solutions, offering cutting-edge technologies to facilitate secure, reliable, and high-volume messaging services such as Bulk SMS

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 67% Small-Business
    • 27% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Mtalkz features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 8.7
    9.2
    Ease Of Integration
    Average: 8.5
    8.3
    Professional Support
    Average: 8.4
    9.2
    Communication Varieties
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2017
    HQ Location
    Noida, IN
    LinkedIn® Page
    www.linkedin.com
    32 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Mtalkz is a leading provider of enterprise messaging and communication solutions, offering cutting-edge technologies to facilitate secure, reliable, and high-volume messaging services such as Bulk SMS

Users
No information available
Industries
No information available
Market Segment
  • 67% Small-Business
  • 27% Mid-Market
Mtalkz features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 8.7
9.2
Ease Of Integration
Average: 8.5
8.3
Professional Support
Average: 8.4
9.2
Communication Varieties
Average: 8.3
Seller Details
Year Founded
2017
HQ Location
Noida, IN
LinkedIn® Page
www.linkedin.com
32 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    PubNub is used by software development teams as part of a modern application stack to power features that require real-time communication and collaboration between users, at any scale. PubNub makes it

    Users
    No information available
    Industries
    • Computer Software
    Market Segment
    • 65% Small-Business
    • 29% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • PubNub Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Chat Functionality
    3
    Customer Support
    3
    API Integration
    2
    API Quality
    2
    Data Security
    2
    Cons
    Billing Issues
    1
    Data Management
    1
    Data Management Issues
    1
    Difficult Navigation
    1
    Expensive
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • PubNub features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.7
    5.8
    Ease Of Integration
    Average: 8.5
    6.7
    Professional Support
    Average: 8.4
    5.8
    Communication Varieties
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    PubNub
    Year Founded
    2010
    HQ Location
    San Francisco, California
    Twitter
    @PubNub
    18,301 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    147 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

PubNub is used by software development teams as part of a modern application stack to power features that require real-time communication and collaboration between users, at any scale. PubNub makes it

Users
No information available
Industries
  • Computer Software
Market Segment
  • 65% Small-Business
  • 29% Enterprise
PubNub Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Chat Functionality
3
Customer Support
3
API Integration
2
API Quality
2
Data Security
2
Cons
Billing Issues
1
Data Management
1
Data Management Issues
1
Difficult Navigation
1
Expensive
1
PubNub features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.7
5.8
Ease Of Integration
Average: 8.5
6.7
Professional Support
Average: 8.4
5.8
Communication Varieties
Average: 8.3
Seller Details
Seller
PubNub
Year Founded
2010
HQ Location
San Francisco, California
Twitter
@PubNub
18,301 Twitter followers
LinkedIn® Page
www.linkedin.com
147 employees on LinkedIn®
Entry Level Price:$79.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Gallabox is a comprehensive communication solution designed to enhance customer engagement and streamline sales processes through the use of WhatsApp Business APIs. This platform enables businesses to

    Users
    • Founder
    • CEO
    Industries
    • Apparel & Fashion
    • Education Management
    Market Segment
    • 76% Small-Business
    • 19% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Gallabox Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    61
    Ease of Use
    61
    Helpful
    43
    Staff Support
    34
    Features
    28
    Cons
    Missing Features
    16
    Learning Curve
    11
    Limited Features
    10
    Messaging Issues
    8
    Poor Customer Support
    8
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Gallabox features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.7
    8.3
    Ease Of Integration
    Average: 8.5
    9.2
    Professional Support
    Average: 8.4
    8.2
    Communication Varieties
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    MangoLeap
    Company Website
    Year Founded
    2020
    HQ Location
    Chennai, IN
    Twitter
    @gallabox
    139 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    70 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Gallabox is a comprehensive communication solution designed to enhance customer engagement and streamline sales processes through the use of WhatsApp Business APIs. This platform enables businesses to

Users
  • Founder
  • CEO
Industries
  • Apparel & Fashion
  • Education Management
Market Segment
  • 76% Small-Business
  • 19% Mid-Market
Gallabox Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
61
Ease of Use
61
Helpful
43
Staff Support
34
Features
28
Cons
Missing Features
16
Learning Curve
11
Limited Features
10
Messaging Issues
8
Poor Customer Support
8
Gallabox features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.7
8.3
Ease Of Integration
Average: 8.5
9.2
Professional Support
Average: 8.4
8.2
Communication Varieties
Average: 8.3
Seller Details
Seller
MangoLeap
Company Website
Year Founded
2020
HQ Location
Chennai, IN
Twitter
@gallabox
139 Twitter followers
LinkedIn® Page
www.linkedin.com
70 employees on LinkedIn®
(190)4.6 out of 5
14th Easiest To Use in Communication Platform as a Service (CPaaS) software
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    EnableX Programmable Cloud, a leader in omnichannel communications, enables brands to create meaningful customer engagement at scale—without the complexity of telecom infrastructure. Our carrier-grade

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 52% Small-Business
    • 31% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • EnableX Programmable Cloud Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    31
    Easy Integration
    16
    Easy Integrations
    13
    Easy Setup
    13
    Video Conferencing
    13
    Cons
    Poor Documentation
    9
    Limited Features
    8
    Limited Customization
    6
    Missing Features
    5
    User Interface
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • EnableX Programmable Cloud features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.7
    9.3
    Ease Of Integration
    Average: 8.5
    9.3
    Professional Support
    Average: 8.4
    9.2
    Communication Varieties
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    EnableX
    Year Founded
    2017
    HQ Location
    Singapore
    Twitter
    @EnablexIo
    115 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    63 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

EnableX Programmable Cloud, a leader in omnichannel communications, enables brands to create meaningful customer engagement at scale—without the complexity of telecom infrastructure. Our carrier-grade

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 52% Small-Business
  • 31% Mid-Market
EnableX Programmable Cloud Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
31
Easy Integration
16
Easy Integrations
13
Easy Setup
13
Video Conferencing
13
Cons
Poor Documentation
9
Limited Features
8
Limited Customization
6
Missing Features
5
User Interface
5
EnableX Programmable Cloud features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.7
9.3
Ease Of Integration
Average: 8.5
9.3
Professional Support
Average: 8.4
9.2
Communication Varieties
Average: 8.3
Seller Details
Seller
EnableX
Year Founded
2017
HQ Location
Singapore
Twitter
@EnablexIo
115 Twitter followers
LinkedIn® Page
www.linkedin.com
63 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sinch powers meaningful conversations between businesses and their customers through its Customer Communications Cloud. More than 150,000 businesses – including many of the world’s largest tech compan

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 45% Small-Business
    • 35% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Sinch Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Campaign Management
    1
    Connectivity
    1
    Customization
    1
    Ease of Use
    1
    Flexibility
    1
    Cons
    Call Issues
    1
    Complex Hierarchy
    1
    Complex Setup
    1
    Connectivity Issues
    1
    Poor Customer Support
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Sinch features and usability ratings that predict user satisfaction
    6.8
    Has the product been a good partner in doing business?
    Average: 8.7
    7.1
    Ease Of Integration
    Average: 8.5
    6.2
    Professional Support
    Average: 8.4
    6.7
    Communication Varieties
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Sinch
    Year Founded
    2008
    HQ Location
    Stockholm, Sweden
    Twitter
    @wearesinch
    3,659 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,173 employees on LinkedIn®
    Ownership
    SINCH.ST
Product Description
How are these determined?Information
This description is provided by the seller.

Sinch powers meaningful conversations between businesses and their customers through its Customer Communications Cloud. More than 150,000 businesses – including many of the world’s largest tech compan

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 45% Small-Business
  • 35% Mid-Market
Sinch Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Campaign Management
1
Connectivity
1
Customization
1
Ease of Use
1
Flexibility
1
Cons
Call Issues
1
Complex Hierarchy
1
Complex Setup
1
Connectivity Issues
1
Poor Customer Support
1
Sinch features and usability ratings that predict user satisfaction
6.8
Has the product been a good partner in doing business?
Average: 8.7
7.1
Ease Of Integration
Average: 8.5
6.2
Professional Support
Average: 8.4
6.7
Communication Varieties
Average: 8.3
Seller Details
Seller
Sinch
Year Founded
2008
HQ Location
Stockholm, Sweden
Twitter
@wearesinch
3,659 Twitter followers
LinkedIn® Page
www.linkedin.com
4,173 employees on LinkedIn®
Ownership
SINCH.ST