--- title: CM.com Reviews meta_title: 'CM.com Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 12 reviews by the users' company size, role or industry to find out how CM.com works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 12 scale: '5' date_modified: '2026-05-05' parent_category: name: Development url: https://www.g2.com/categories/development --- # CM.com Reviews **Vendor:** CM.com **Category:** [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas) **Average Rating:** 4.8/5.0 **Total Reviews:** 12 ## About CM.com Today, people all over the world are connected via their mobile phones. All-day, every day. Businesses, as well as their customers, are looking for more efficient and customer-centric ways to communicate with each other through mobile channels. Conversational Commerce promises just that; you can be exactly where your customers are. Conversational Commerce is the smart combination of all the popular messaging channels, data tools, and payment solutions. It allows customers to contact businesses and finish the path-to-purchase within their favorite messaging channel. Have rich, efficient and customer-centric conversations with your customer on mobile, without any technological barriers. CM.com provides a smart combination of messaging channels, such as SMS, RCS, WhatsApp Business, and Apple Business Chat combined with a Customer Data Platform and other platform features. CM.com is one of the first Cloud Communication Platforms in the world with integrated Payment functionality. The CM.com platform can be used via API and Web App. ## CM.com Reviews ### 1. Two-Way SMS Services and Real-Time Customer Interactions **Rating:** 3.5/5.0 stars **Reviewed by:** Paula B. | Head of Marketing, Information Services, Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2023 **What do you like best about CM.com?** I like it because that team CM.com provides us with proactive support that helps us at the right time. The app is easy to set up and use for the whole team, and they quickly solve all our queries. The team is also responsive to questions and problems, and helps to quickly move to their solutions if we need a quick solution. **What do you dislike about CM.com?** I do not see any drawbacks, I am quite satisfied, it would be even better, of course, to lower the price a little **What problems is CM.com solving and how is that benefiting you?** The benefit of this company is that when using CM.com solves various problems related to communication, such as providing reliable two-way SMS services, improving the efficiency of SMS delivery, the ability to communicate with customers in real time and offering a simple and convenient platform. These solutions benefit us by providing immediate response to customer requests, improving customer service, building trust with partners and helping to quickly identify and solve problems. ### 2. Great Tech--Even Greater Support! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2021 **What do you like best about CM.com?** My team loves that the CM.com team provides proactive support to help us when we're in need. You can tell they do everything they can to help us when they can. **What do you dislike about CM.com?** My team loves that the CM.com team provides proactive support to help us when we're in need. You can tell they do everything they can to help us when they can. **Recommendations to others considering CM.com:** These folks are great and put a lot of care into maintaining a strong Partnership. **What problems is CM.com solving and how is that benefiting you?** Not sure how to answer that question--general SMS communication issues? ### 3. Sabrina has taken such good care of us, super responsive, and really awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel E. | Digital Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2022 **What do you like best about CM.com?** Sabrina has been so amazing -- she's gone above and beyond to help us reach our customer care goals for our company -- and with her help Robin has been an awesome tool for us to connect with out guests in live-time chats on their preferred platform which is next level :) **What do you dislike about CM.com?** We've been super grateful and are always excited by all the new capabilities **What problems is CM.com solving and how is that benefiting you?** Chatting with customers on their preferred platforms for customer service ### 4. Great company with wonderful support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2021 **What do you like best about CM.com?** The application has been easy to setup, use and implement for our whole team. The CM team is very responsive to our feature requests and we have seen quick resolutions for all of our asks and additional support. We really appreciate the responsiveness of the organization. We needed to find a quick solution after our current provider was dropping the ball and CM helped us transition quickly! **What do you dislike about CM.com?** No real downsides with CM! Our only issues might be some of the carriers themselves, but CM has helped us so we understand all regulations to work through this. **Recommendations to others considering CM.com:** A great solution with a wonderful team; we've worked with other providers in the space, and CM truly makes us feel like a partner! **What problems is CM.com solving and how is that benefiting you?** We were looking for high deliverability and ease of use to help ensure that our partners have trust in our platform - partnering with CM has helped reassure our partners that they are in good hands. ### 5. An extremely helpful company and employees, big thanks to Sabrina Luedtke and Evan Manning! **Rating:** 5.0/5.0 stars **Reviewed by:** Natalia I. | Head of the content group, Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2021 **What do you like best about CM.com?** Sabrina and Evan are always ready to help and offer their solutions. They're extremely eager to cooperate as well. **What do you dislike about CM.com?** There was an issue when one of the employees who worked with our company accidentally quitted the company. It took Sabrina and Evan some time to catch up but they coped with the task perfectly. **Recommendations to others considering CM.com:** The guys know the job they're doing! **What problems is CM.com solving and how is that benefiting you?** We're trying to set up RCS messages and are also discussing the email service solution. ### 6. Excellent support and attention! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2021 **What do you like best about CM.com?** CM offered us a practical and easy-to-implement solution among the different work teams. The few times we had questions, their customer service guided us step by step and helped us solve them. **What do you dislike about CM.com?** More than a dislike, we would like to see how you could increase lexicon processing according to different regions **What problems is CM.com solving and how is that benefiting you?** We have integrated the CM system into a series of e-commerce; this allows us to offer an immediate response to our clients, filtering those whose doubts are easy to understand and focusing on users with more complex doubts. ### 7. Great team, great service - highly recommend! **Rating:** 4.5/5.0 stars **Reviewed by:** Mike O. | Head of Product, Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2021 **What do you like best about CM.com?** Very responsive and knowledgable team, good sending services and good support network for their reporting and delivery. **What do you dislike about CM.com?** Their sending services are a bit pricey, but worth it for the 'white glove treatment' we've received. **What problems is CM.com solving and how is that benefiting you?** We had faced some strange deliverability issues with our SMS program - the CM team was able to help us troubleshoot and solve it, and working with them closely has helped us to build a great sending reputation with the carriers. ### 8. CM great support! **Rating:** 5.0/5.0 stars **Reviewed by:** Peter K. | Senior Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 01, 2021 **What do you like best about CM.com?** Customer support goes above and beyond any time we have issues. Delivery rate is great as well! **What do you dislike about CM.com?** Nothing yet! CM has been responsive to all of our issues quelling any complaint **What problems is CM.com solving and how is that benefiting you?** Text messaging a high volume of texts with speed and high delivery rate. ### 9. Really cool Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2021 **What do you like best about CM.com?** Simplicity to create chatbots and creating sms campaigns **What do you dislike about CM.com?** The price is fair ... but I don't like to pay for stuff :p **What problems is CM.com solving and how is that benefiting you?** Simple platform with a really nice user experience ### 10. CM Review Agrogen **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Renewables & Environment | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2021 **What do you like best about CM.com?** Simple to use and the reminder for the balance running low **What do you dislike about CM.com?** Cost per message could be cheaper as we sometimes get 20-30 messages a day. **What problems is CM.com solving and how is that benefiting you?** It alerts us when our renewable site fails or has an issue ### 11. Very reliable service provider **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2021 **What do you like best about CM.com?** Reliability and support. Hardly it has any outage or problems with their platforms. **What do you dislike about CM.com?** Not much really. My experience with CM Telecom very much excellent. **What problems is CM.com solving and how is that benefiting you?** Providing 2-way SMS services ### 12. CM is great **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2021 **What do you like best about CM.com?** The excellent perform of their services. **What do you dislike about CM.com?** none of their services they provide dont dislike. **What problems is CM.com solving and how is that benefiting you?** Notifying inc events towards SMS. ## CM.com Discussions - [What does Cm.Com do?](https://www.g2.com/discussions/cm-com-what-does-cm-com-do) - [What is CM linkedin?](https://www.g2.com/discussions/what-is-cm-linkedin) - [What is a CM customer?](https://www.g2.com/discussions/what-is-a-cm-customer) - [What does CM com do?](https://www.g2.com/discussions/what-does-cm-com-do) - [View CM.com pricing details and edition comparison](https://www.g2.com/products/cm-com/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-21+02%3A59%3A44+-0500&secure%5Bsession_id%5D=b1587e22-1b64-4e5f-bca7-dc3752801b0e&secure%5Btoken%5D=cfd53e6c818956b20775eef2fa54a7f326f321fbe46dbfd30a102c3e0099019d&format=llm_user) ## CM.com Features **Functionality** - Ease Of Integration - API Call Speed - Communication Varieties **WhatsApp Messaging - WhatsApp Marketing** - Transactional Messages - Bulk WhatsApp Messaging - Conversational Messaging - Personalization - Promotional Messages - Automated Replies **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Conversational AI - Conversational Commerce Platforms** - AI chatbots - Messaging and Notifications - AI agents - Voice assistants - Communication apps **Messaging - RCS Business Messaging** - Personalization - Rich Media - Interactive Messages - Branded Templates - Automation - Conversational RCS - Transactional RCS - Promotional RCS **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Conference Calls - Desk-to-Desk Calls **Support** - Documentation - Community Support - Professional Support **WhatsApp Business Platform - WhatsApp Marketing** - Segmentation - API Integration - WhatsApp Commerce - Analytics **Platform integration - Conversational Commerce Platforms** - Ecommerce stores - Sales channels - Payment Platform - Internal tools **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Security / Verification - RCS Business Messaging** - Verified Sender - Encryption - Authentification **Analytics and Reporting - Conversational Commerce Platforms** - Conversational analytics - Advance reporting **Analytics / Deliverability - RCS Business Messaging** - Read Receipts - Analytics - SMS Fallback **Access** - Individual Download **AI - RCS Business Messaging** - AI **Advanced Features** - Hold Music - Automated Attendants - VOiP Number ## Top CM.com Alternatives - [Twilio](https://www.g2.com/products/twilio/reviews) - 4.1/5.0 (453 reviews) - [Plivo](https://www.g2.com/products/plivo/reviews) - 4.5/5.0 (743 reviews) - [Vonage Communications APIs](https://www.g2.com/products/vonage-communications-apis/reviews) - 4.2/5.0 (368 reviews)