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Best Communication Platform as a Service (cPaaS) Platforms with WhatsApp Capabilities

Below are the top-rated Communication Platform as a Service (cPaaS) Platforms with WhatsApp capabilities, as verified by G2’s Research team. Real users have identified WhatsApp as an important function of Communication Platform as a Service (cPaaS) Platforms. Compare different products that offer this feature so you can decide which is best for your business needs.

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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15 Listings in Communication Platform as a Service Available
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Webex Connect
By Cisco
(67)4.5 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Webex Connect is an enterprise Communications Platform as a Service (CPaaS) that enables rapid automation of multi-channel customer journeys. The platform makes it easy for businesses to interact with

    Users
    No information available
    Industries
    • Consumer Services
    • Information Technology and Services
    Market Segment
    • 43% Small-Business
    • 39% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Webex Connect Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    30
    Communication
    12
    Features
    11
    Customer Support
    9
    Easy Integrations
    9
    Cons
    Integration Issues
    5
    Connectivity Issues
    4
    Limited Features
    4
    Poor Interface
    4
    Complex Setup
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Webex Connect features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.0
    8.4
    Ease Of Integration
    Average: 8.8
    8.8
    Professional Support
    Average: 8.7
    9.0
    Communication Varieties
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Cisco
    Company Website
    Year Founded
    1984
    HQ Location
    San Jose, CA
    Twitter
    @Cisco
    733,873 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    97,323 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Webex Connect is an enterprise Communications Platform as a Service (CPaaS) that enables rapid automation of multi-channel customer journeys. The platform makes it easy for businesses to interact with

Users
No information available
Industries
  • Consumer Services
  • Information Technology and Services
Market Segment
  • 43% Small-Business
  • 39% Mid-Market
Webex Connect Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
30
Communication
12
Features
11
Customer Support
9
Easy Integrations
9
Cons
Integration Issues
5
Connectivity Issues
4
Limited Features
4
Poor Interface
4
Complex Setup
3
Webex Connect features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.0
8.4
Ease Of Integration
Average: 8.8
8.8
Professional Support
Average: 8.7
9.0
Communication Varieties
Average: 8.5
Seller Details
Seller
Cisco
Company Website
Year Founded
1984
HQ Location
San Jose, CA
Twitter
@Cisco
733,873 Twitter followers
LinkedIn® Page
www.linkedin.com
97,323 employees on LinkedIn®
Twilio
By Twilio
(477)4.2 out of 5
View top Consulting Services for Twilio
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Twilio powers the future of business communications, enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software. We take care of the messy telecom hardware and expose a

    Users
    • Senior Software Engineer
    • Software Engineer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 48% Small-Business
    • 31% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Twilio Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Easy Integrations
    18
    Ease of Use
    17
    Integrations
    14
    API Integration
    11
    Easy Communication
    11
    Cons
    Poor Customer Support
    16
    Expensive
    12
    Limited Features
    9
    Messaging Issues
    8
    Difficult Configuration
    7
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Twilio features and usability ratings that predict user satisfaction
    8.2
    Has the product been a good partner in doing business?
    Average: 9.0
    8.2
    Ease Of Integration
    Average: 8.8
    7.4
    Professional Support
    Average: 8.7
    8.4
    Communication Varieties
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Twilio
    Year Founded
    2008
    HQ Location
    San Francisco, CA
    Twitter
    @twilio
    82,196 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6,348 employees on LinkedIn®
    Ownership
    NYSE: TWLO
Product Description
How are these determined?Information
This description is provided by the seller.

Twilio powers the future of business communications, enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software. We take care of the messy telecom hardware and expose a

Users
  • Senior Software Engineer
  • Software Engineer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 48% Small-Business
  • 31% Mid-Market
Twilio Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Easy Integrations
18
Ease of Use
17
Integrations
14
API Integration
11
Easy Communication
11
Cons
Poor Customer Support
16
Expensive
12
Limited Features
9
Messaging Issues
8
Difficult Configuration
7
Twilio features and usability ratings that predict user satisfaction
8.2
Has the product been a good partner in doing business?
Average: 9.0
8.2
Ease Of Integration
Average: 8.8
7.4
Professional Support
Average: 8.7
8.4
Communication Varieties
Average: 8.5
Seller Details
Seller
Twilio
Year Founded
2008
HQ Location
San Francisco, CA
Twitter
@twilio
82,196 Twitter followers
LinkedIn® Page
www.linkedin.com
6,348 employees on LinkedIn®
Ownership
NYSE: TWLO
Read Twilio Reviews

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Vonage Communications APIs
By Vonage
(387)4.2 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Vonage Communications APIs enable you to transform your customer experiences with programmable video, voice, messaging, and more. With Vonage APIs, growing startups and agile enterprises can build bes

    Users
    • CTO
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 68% Small-Business
    • 23% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Vonage Communications APIs Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    API Integration
    8
    Ease of Use
    7
    API Quality
    6
    Customer Satisfaction
    4
    Easy Integrations
    4
    Cons
    Expensive
    4
    Learning Curve
    3
    Limited Features
    3
    Pricing Issues
    3
    Complex UI
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Vonage Communications APIs features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 9.0
    8.7
    Ease Of Integration
    Average: 8.8
    8.4
    Professional Support
    Average: 8.7
    9.0
    Communication Varieties
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Vonage
    Company Website
    Year Founded
    2001
    HQ Location
    Holmdel, NJ
    Twitter
    @Vonage
    11,235 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,822 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Vonage Communications APIs enable you to transform your customer experiences with programmable video, voice, messaging, and more. With Vonage APIs, growing startups and agile enterprises can build bes

Users
  • CTO
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 68% Small-Business
  • 23% Mid-Market
Vonage Communications APIs Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
API Integration
8
Ease of Use
7
API Quality
6
Customer Satisfaction
4
Easy Integrations
4
Cons
Expensive
4
Learning Curve
3
Limited Features
3
Pricing Issues
3
Complex UI
2
Vonage Communications APIs features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 9.0
8.7
Ease Of Integration
Average: 8.8
8.4
Professional Support
Average: 8.7
9.0
Communication Varieties
Average: 8.5
Seller Details
Seller
Vonage
Company Website
Year Founded
2001
HQ Location
Holmdel, NJ
Twitter
@Vonage
11,235 Twitter followers
LinkedIn® Page
www.linkedin.com
2,822 employees on LinkedIn®
Wati
By Wati
(322)4.6 out of 5
2nd Easiest To Use in Communication Platform as a Service software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Wati is an end-to-end WhatsApp API solution specifically designed to assist small and medium-sized businesses (SMBs) in enhancing their communication strategies. By leveraging advanced chatbots, APIs,

    Users
    • Founder
    • CEO
    Industries
    • Education Management
    • Marketing and Advertising
    Market Segment
    • 79% Small-Business
    • 19% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • WATI is a platform that provides a simple dashboard and team inbox feature for customer support and communication through WhatsApp.
    • Reviewers like the user-friendly interface, the automation options that enhance business efficiency, and the seamless integration with existing systems.
    • Users experienced limitations with the pricing structure, which may be too high for small businesses, and suggested improvements for the analytics facility.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Wati Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    90
    Automation
    54
    Features
    49
    Integrations
    39
    Easy Integrations
    38
    Cons
    Expensive
    32
    Cost
    25
    Messaging Issues
    19
    Pricing Issues
    19
    Missing Features
    18
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Wati features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.0
    8.9
    Ease Of Integration
    Average: 8.8
    8.8
    Professional Support
    Average: 8.7
    8.6
    Communication Varieties
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Wati
    Company Website
    Year Founded
    2019
    HQ Location
    Hong Kong, HK
    Twitter
    @Wati_io
    422 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    156 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Wati is an end-to-end WhatsApp API solution specifically designed to assist small and medium-sized businesses (SMBs) in enhancing their communication strategies. By leveraging advanced chatbots, APIs,

Users
  • Founder
  • CEO
Industries
  • Education Management
  • Marketing and Advertising
Market Segment
  • 79% Small-Business
  • 19% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • WATI is a platform that provides a simple dashboard and team inbox feature for customer support and communication through WhatsApp.
  • Reviewers like the user-friendly interface, the automation options that enhance business efficiency, and the seamless integration with existing systems.
  • Users experienced limitations with the pricing structure, which may be too high for small businesses, and suggested improvements for the analytics facility.
Wati Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
90
Automation
54
Features
49
Integrations
39
Easy Integrations
38
Cons
Expensive
32
Cost
25
Messaging Issues
19
Pricing Issues
19
Missing Features
18
Wati features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.0
8.9
Ease Of Integration
Average: 8.8
8.8
Professional Support
Average: 8.7
8.6
Communication Varieties
Average: 8.5
Seller Details
Seller
Wati
Company Website
Year Founded
2019
HQ Location
Hong Kong, HK
Twitter
@Wati_io
422 Twitter followers
LinkedIn® Page
www.linkedin.com
156 employees on LinkedIn®
Get a quote
Infobip
By Infobip
(54)4.3 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Infobip is a global leader in omnichannel communication, helping brands to create meaningful relationships with their customers, at scale. Our communications platform is powering a broad range of solu

    Users
    No information available
    Industries
    • Financial Services
    • Information Technology and Services
    Market Segment
    • 44% Mid-Market
    • 35% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Infobip Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    API Quality
    1
    Documentation
    1
    Ease of Use
    1
    Features
    1
    User Interface
    1
    Cons
    Chat Management
    1
    Delay Issues
    1
    Poor Customer Support
    1
    Poor Response
    1
    Slow Service
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Infobip features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.0
    9.3
    Ease Of Integration
    Average: 8.8
    8.5
    Professional Support
    Average: 8.7
    9.3
    Communication Varieties
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Infobip
    Year Founded
    2006
    HQ Location
    London, England
    Twitter
    @Infobip
    34,454 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3,357 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Infobip is a global leader in omnichannel communication, helping brands to create meaningful relationships with their customers, at scale. Our communications platform is powering a broad range of solu

Users
No information available
Industries
  • Financial Services
  • Information Technology and Services
Market Segment
  • 44% Mid-Market
  • 35% Small-Business
Infobip Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
API Quality
1
Documentation
1
Ease of Use
1
Features
1
User Interface
1
Cons
Chat Management
1
Delay Issues
1
Poor Customer Support
1
Poor Response
1
Slow Service
1
Infobip features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.0
9.3
Ease Of Integration
Average: 8.8
8.5
Professional Support
Average: 8.7
9.3
Communication Varieties
Average: 8.5
Seller Details
Seller
Infobip
Year Founded
2006
HQ Location
London, England
Twitter
@Infobip
34,454 Twitter followers
LinkedIn® Page
www.linkedin.com
3,357 employees on LinkedIn®
Read Infobip Reviews
Kaleyra
By Kaleyra
(13)4.4 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Kaleyra is a global cloud communications platform that offers multi-channel integrated services to financial institutions and enterprises.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 38% Mid-Market
    • 31% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Kaleyra Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    2
    Messaging
    2
    Call Quality
    1
    Communication
    1
    Customer Engagement
    1
    Cons
    Call Issues
    1
    Integration Issues
    1
    Messaging Issues
    1
    Missing Features
    1
    Slow Performance
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Kaleyra features and usability ratings that predict user satisfaction
    7.9
    Has the product been a good partner in doing business?
    Average: 9.0
    9.4
    Ease Of Integration
    Average: 8.8
    9.4
    Professional Support
    Average: 8.7
    9.0
    Communication Varieties
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Kaleyra
    Year Founded
    1999
    HQ Location
    Milano, Milan, Italy
    LinkedIn® Page
    www.linkedin.com
    9 employees on LinkedIn®
    Ownership
    NYSE: KLR
Product Description
How are these determined?Information
This description is provided by the seller.

Kaleyra is a global cloud communications platform that offers multi-channel integrated services to financial institutions and enterprises.

Users
No information available
Industries
No information available
Market Segment
  • 38% Mid-Market
  • 31% Small-Business
Kaleyra Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
2
Messaging
2
Call Quality
1
Communication
1
Customer Engagement
1
Cons
Call Issues
1
Integration Issues
1
Messaging Issues
1
Missing Features
1
Slow Performance
1
Kaleyra features and usability ratings that predict user satisfaction
7.9
Has the product been a good partner in doing business?
Average: 9.0
9.4
Ease Of Integration
Average: 8.8
9.4
Professional Support
Average: 8.7
9.0
Communication Varieties
Average: 8.5
Seller Details
Seller
Kaleyra
Year Founded
1999
HQ Location
Milano, Milan, Italy
LinkedIn® Page
www.linkedin.com
9 employees on LinkedIn®
Ownership
NYSE: KLR
Read Kaleyra Reviews
Sinch
By Sinch
(30)3.8 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sinch powers meaningful conversations between businesses and their customers through its Customer Communications Cloud. More than 150,000 businesses – including many of the world’s largest tech compan

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 47% Small-Business
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Sinch Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Campaign Management
    1
    Ease of Use
    1
    Helpful
    1
    Simple
    1
    Templates
    1
    Cons
    Call Issues
    1
    Connectivity Issues
    1
    Poor Customer Support
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sinch features and usability ratings that predict user satisfaction
    6.8
    Has the product been a good partner in doing business?
    Average: 9.0
    6.8
    Ease Of Integration
    Average: 8.8
    5.8
    Professional Support
    Average: 8.7
    6.3
    Communication Varieties
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sinch
    Year Founded
    2008
    HQ Location
    Stockholm, Sweden
    Twitter
    @wearesinch
    3,657 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,173 employees on LinkedIn®
    Ownership
    SINCH.ST
Product Description
How are these determined?Information
This description is provided by the seller.

Sinch powers meaningful conversations between businesses and their customers through its Customer Communications Cloud. More than 150,000 businesses – including many of the world’s largest tech compan

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 47% Small-Business
  • 33% Mid-Market
Sinch Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Campaign Management
1
Ease of Use
1
Helpful
1
Simple
1
Templates
1
Cons
Call Issues
1
Connectivity Issues
1
Poor Customer Support
1
Sinch features and usability ratings that predict user satisfaction
6.8
Has the product been a good partner in doing business?
Average: 9.0
6.8
Ease Of Integration
Average: 8.8
5.8
Professional Support
Average: 8.7
6.3
Communication Varieties
Average: 8.5
Seller Details
Seller
Sinch
Year Founded
2008
HQ Location
Stockholm, Sweden
Twitter
@wearesinch
3,657 Twitter followers
LinkedIn® Page
www.linkedin.com
4,173 employees on LinkedIn®
Ownership
SINCH.ST
Read Sinch Reviews
CM.com
By CM.com
(12)4.8 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Today, people all over the world are connected via their mobile phones. All-day, every day. Businesses, as well as their customers, are looking for more efficient and customer-centric ways to commun

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Mid-Market
    • 50% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • CM.com features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.0
    9.2
    Ease Of Integration
    Average: 8.8
    9.2
    Professional Support
    Average: 8.7
    9.2
    Communication Varieties
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    CM.com
    Year Founded
    1999
    HQ Location
    Breda, Noord-Brabant
    Twitter
    @CMcom_
    1,723 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    788 employees on LinkedIn®
    Ownership
    AMS: CMCOM
Product Description
How are these determined?Information
This description is provided by the seller.

Today, people all over the world are connected via their mobile phones. All-day, every day. Businesses, as well as their customers, are looking for more efficient and customer-centric ways to commun

Users
No information available
Industries
No information available
Market Segment
  • 50% Mid-Market
  • 50% Small-Business
CM.com features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.0
9.2
Ease Of Integration
Average: 8.8
9.2
Professional Support
Average: 8.7
9.2
Communication Varieties
Average: 8.5
Seller Details
Seller
CM.com
Year Founded
1999
HQ Location
Breda, Noord-Brabant
Twitter
@CMcom_
1,723 Twitter followers
LinkedIn® Page
www.linkedin.com
788 employees on LinkedIn®
Ownership
AMS: CMCOM
Read CM.com Reviews
Gallabox
By MangoLeap
(156)4.6 out of 5
Save to My Lists
Entry Level Price:$23.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Gallabox is a comprehensive communication solution designed to enhance customer engagement and streamline sales processes through the use of WhatsApp Business APIs. This platform enables businesses to

    Users
    • Founder
    • CEO
    Industries
    • Apparel & Fashion
    • Education Management
    Market Segment
    • 77% Small-Business
    • 18% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Gallabox Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    61
    Ease of Use
    60
    Helpful
    43
    Staff Support
    36
    Features
    28
    Cons
    Missing Features
    16
    Learning Curve
    11
    Limited Features
    10
    Messaging Issues
    8
    Poor Customer Support
    8
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Gallabox features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.0
    8.3
    Ease Of Integration
    Average: 8.8
    9.2
    Professional Support
    Average: 8.7
    8.2
    Communication Varieties
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    MangoLeap
    Company Website
    Year Founded
    2020
    HQ Location
    Chennai, IN
    Twitter
    @gallabox
    136 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    70 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Gallabox is a comprehensive communication solution designed to enhance customer engagement and streamline sales processes through the use of WhatsApp Business APIs. This platform enables businesses to

Users
  • Founder
  • CEO
Industries
  • Apparel & Fashion
  • Education Management
Market Segment
  • 77% Small-Business
  • 18% Mid-Market
Gallabox Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
61
Ease of Use
60
Helpful
43
Staff Support
36
Features
28
Cons
Missing Features
16
Learning Curve
11
Limited Features
10
Messaging Issues
8
Poor Customer Support
8
Gallabox features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.0
8.3
Ease Of Integration
Average: 8.8
9.2
Professional Support
Average: 8.7
8.2
Communication Varieties
Average: 8.5
Seller Details
Seller
MangoLeap
Company Website
Year Founded
2020
HQ Location
Chennai, IN
Twitter
@gallabox
136 Twitter followers
LinkedIn® Page
www.linkedin.com
70 employees on LinkedIn®
Botmaker
By Botmaker
(287)4.5 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Botmaker is an advanced conversational platform that allows you to give smart and fast answers to your customers in all digital channels. With Botmaker you can build digital experiences with hybrid bo

    Users
    • Analista
    Industries
    • Financial Services
    • Telecommunications
    Market Segment
    • 60% Mid-Market
    • 26% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Botmaker Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    4
    Integrations
    4
    Easy Integrations
    3
    Features
    3
    Automation
    1
    Cons
    Integration Issues
    2
    Limited Customization
    2
    Poor Customer Support
    2
    Poor Reporting
    2
    Chat Functionality Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Botmaker features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.0
    8.5
    Ease Of Integration
    Average: 8.8
    8.1
    Professional Support
    Average: 8.7
    8.6
    Communication Varieties
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Botmaker
    Year Founded
    2016
    HQ Location
    Miami, US
    Twitter
    @botmaker_io
    304 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    183 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Botmaker is an advanced conversational platform that allows you to give smart and fast answers to your customers in all digital channels. With Botmaker you can build digital experiences with hybrid bo

Users
  • Analista
Industries
  • Financial Services
  • Telecommunications
Market Segment
  • 60% Mid-Market
  • 26% Small-Business
Botmaker Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
4
Integrations
4
Easy Integrations
3
Features
3
Automation
1
Cons
Integration Issues
2
Limited Customization
2
Poor Customer Support
2
Poor Reporting
2
Chat Functionality Issues
1
Botmaker features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.0
8.5
Ease Of Integration
Average: 8.8
8.1
Professional Support
Average: 8.7
8.6
Communication Varieties
Average: 8.5
Seller Details
Seller
Botmaker
Year Founded
2016
HQ Location
Miami, US
Twitter
@botmaker_io
304 Twitter followers
LinkedIn® Page
www.linkedin.com
183 employees on LinkedIn®
Read Botmaker Reviews
Bird
By Bird
(71)3.9 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Bird is a communications platform-as-a-service (CPaaS) company. At Bird we believe that communicating with a business should feel as natural as communicating with a friend. That’s why we are on a mi

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 80% Small-Business
    • 17% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Bird Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    API Quality
    6
    Messaging
    4
    Easy Integrations
    3
    Automation
    1
    Call Quality
    1
    Cons
    Expensive
    7
    Billing Issues
    3
    Poor Customer Support
    3
    Aggressive Sales Tactics
    2
    Complex Setup
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Bird features and usability ratings that predict user satisfaction
    7.9
    Has the product been a good partner in doing business?
    Average: 9.0
    7.3
    Ease Of Integration
    Average: 8.8
    5.6
    Professional Support
    Average: 8.7
    7.7
    Communication Varieties
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Bird
    HQ Location
    Amsterdam, Netherlands
    Twitter
    @messagebird
    3,792 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    560 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Bird is a communications platform-as-a-service (CPaaS) company. At Bird we believe that communicating with a business should feel as natural as communicating with a friend. That’s why we are on a mi

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 80% Small-Business
  • 17% Mid-Market
Bird Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
API Quality
6
Messaging
4
Easy Integrations
3
Automation
1
Call Quality
1
Cons
Expensive
7
Billing Issues
3
Poor Customer Support
3
Aggressive Sales Tactics
2
Complex Setup
2
Bird features and usability ratings that predict user satisfaction
7.9
Has the product been a good partner in doing business?
Average: 9.0
7.3
Ease Of Integration
Average: 8.8
5.6
Professional Support
Average: 8.7
7.7
Communication Varieties
Average: 8.5
Seller Details
Seller
Bird
HQ Location
Amsterdam, Netherlands
Twitter
@messagebird
3,792 Twitter followers
LinkedIn® Page
www.linkedin.com
560 employees on LinkedIn®
Read Bird Reviews
360Dialog
By 360Dialog
(27)3.8 out of 5
Save to My Lists
Entry Level Price:Starting at €19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    360Dialog transforms WhatsApp into a high-performance marketing channel with our Performance Messaging solutions, designed to drive real, measurable results. We combine data-driven insights with perso

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 63% Small-Business
    • 37% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • 360Dialog Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    1
    Ease of Use
    1
    Easy Integrations
    1
    Easy Setup
    1
    Features
    1
    Cons
    Poor Customer Support
    4
    Billing Issues
    2
    Deletion Issues
    2
    Downtime Issues
    2
    Email Issues
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • 360Dialog features and usability ratings that predict user satisfaction
    7.0
    Has the product been a good partner in doing business?
    Average: 9.0
    7.5
    Ease Of Integration
    Average: 8.8
    6.8
    Professional Support
    Average: 8.7
    6.2
    Communication Varieties
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    360Dialog
    Year Founded
    2018
    HQ Location
    Berlin
    Twitter
    @360dialog
    1,928 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    108 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

360Dialog transforms WhatsApp into a high-performance marketing channel with our Performance Messaging solutions, designed to drive real, measurable results. We combine data-driven insights with perso

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 63% Small-Business
  • 37% Mid-Market
360Dialog Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
1
Ease of Use
1
Easy Integrations
1
Easy Setup
1
Features
1
Cons
Poor Customer Support
4
Billing Issues
2
Deletion Issues
2
Downtime Issues
2
Email Issues
2
360Dialog features and usability ratings that predict user satisfaction
7.0
Has the product been a good partner in doing business?
Average: 9.0
7.5
Ease Of Integration
Average: 8.8
6.8
Professional Support
Average: 8.7
6.2
Communication Varieties
Average: 8.5
Seller Details
Seller
360Dialog
Year Founded
2018
HQ Location
Berlin
Twitter
@360dialog
1,928 Twitter followers
LinkedIn® Page
www.linkedin.com
108 employees on LinkedIn®
Read 360Dialog Reviews
karix.io
By karix mobile pvt ltd
(5)2.6 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The karix.io Message API allows developers to interact with the Karix platform to send single or bulk 2-way SMS to over 200 countries. The API can also be used to query the user's account, set up webh

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 80% Mid-Market
    • 20% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • karix.io Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    4
    Effective
    3
    API Quality
    2
    Campaign Management
    2
    Communication
    2
    Cons
    Delays
    2
    Poor Customer Support
    2
    Poor Reporting
    2
    Communication Delays
    1
    Expensive
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • karix.io features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.0
    7.7
    Ease Of Integration
    Average: 8.8
    5.3
    Professional Support
    Average: 8.7
    7.0
    Communication Varieties
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    karix mobile pvt ltd
    Year Founded
    2000
    HQ Location
    Mumbai
    Twitter
    @KarixMobile
    1,488 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    276 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The karix.io Message API allows developers to interact with the Karix platform to send single or bulk 2-way SMS to over 200 countries. The API can also be used to query the user's account, set up webh

Users
No information available
Industries
No information available
Market Segment
  • 80% Mid-Market
  • 20% Enterprise
karix.io Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
4
Effective
3
API Quality
2
Campaign Management
2
Communication
2
Cons
Delays
2
Poor Customer Support
2
Poor Reporting
2
Communication Delays
1
Expensive
1
karix.io features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.0
7.7
Ease Of Integration
Average: 8.8
5.3
Professional Support
Average: 8.7
7.0
Communication Varieties
Average: 8.5
Seller Details
Seller
karix mobile pvt ltd
Year Founded
2000
HQ Location
Mumbai
Twitter
@KarixMobile
1,488 Twitter followers
LinkedIn® Page
www.linkedin.com
276 employees on LinkedIn®
Read karix.io Reviews
Hubtype
By Hubtype
(8)4.0 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Hubtype is paving the way towards a new era of communication in which brands communicate with their customers in a frictionless, meaningful and inspiring way. Hubtype empowers companies to embrace sim

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 75% Small-Business
    • 13% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Hubtype Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    5
    Communication
    3
    Customer Success
    3
    Easy Creation
    2
    Automation
    1
    Cons
    AI Limitations
    2
    Functionality Issues
    2
    Performance Issues
    2
    Chatbot Limitations
    1
    Chat Functionality Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Hubtype features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.0
    8.3
    Ease Of Integration
    Average: 8.8
    7.8
    Professional Support
    Average: 8.7
    8.9
    Communication Varieties
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Hubtype
    Twitter
    @hubtype
    282 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    32 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Hubtype is paving the way towards a new era of communication in which brands communicate with their customers in a frictionless, meaningful and inspiring way. Hubtype empowers companies to embrace sim

Users
No information available
Industries
No information available
Market Segment
  • 75% Small-Business
  • 13% Enterprise
Hubtype Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
5
Communication
3
Customer Success
3
Easy Creation
2
Automation
1
Cons
AI Limitations
2
Functionality Issues
2
Performance Issues
2
Chatbot Limitations
1
Chat Functionality Issues
1
Hubtype features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.0
8.3
Ease Of Integration
Average: 8.8
7.8
Professional Support
Average: 8.7
8.9
Communication Varieties
Average: 8.5
Seller Details
Seller
Hubtype
Twitter
@hubtype
282 Twitter followers
LinkedIn® Page
www.linkedin.com
32 employees on LinkedIn®
Read Hubtype Reviews
Textel
By Capacity
(2)5.0 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Textel’s PureCloud integration for SMS uses your existing business phone numbers and provides a feature rich texting solution supporting pictures, gifs, emoji’s, documents and calendar invites. Engage

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Small-Business
    • 50% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Textel Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Chat Features
    1
    Chat Functionality
    1
    Customer Support
    1
    Ease of Use
    1
    Easy Communication
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Textel features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.0
    10.0
    Ease Of Integration
    Average: 8.8
    10.0
    Professional Support
    Average: 8.7
    10.0
    Communication Varieties
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Capacity
    Year Founded
    2017
    HQ Location
    University City, Missouri
    Twitter
    @GoCapacity
    519 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    150 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Textel’s PureCloud integration for SMS uses your existing business phone numbers and provides a feature rich texting solution supporting pictures, gifs, emoji’s, documents and calendar invites. Engage

Users
No information available
Industries
No information available
Market Segment
  • 50% Small-Business
  • 50% Enterprise
Textel Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Chat Features
1
Chat Functionality
1
Customer Support
1
Ease of Use
1
Easy Communication
1
Cons
This product has not yet received any negative sentiments.
Textel features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.0
10.0
Ease Of Integration
Average: 8.8
10.0
Professional Support
Average: 8.7
10.0
Communication Varieties
Average: 8.5
Seller Details
Seller
Capacity
Year Founded
2017
HQ Location
University City, Missouri
Twitter
@GoCapacity
519 Twitter followers
LinkedIn® Page
www.linkedin.com
150 employees on LinkedIn®
Read Textel Reviews
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