Bird Reviews & Product Details

Absolutely buggy email and sms platform. Signed up, got sold on the system, then sms would not send, email would not send. Spent weeks with their support, eventually when email did start to trickle out, it would go straight to spam filters.

We cancelled the contract but their accounting team is still trying to collect. Avoid bird.com at all costs Review collected by and hosted on G2.com.

Everything does not work, support not helpful and accounts chase despite cancelling Review collected by and hosted on G2.com.

Clean UI which is modern and very professional looking. Review collected by and hosted on G2.com.

Support, lots of bugs and WhatsApp interface lacks formatting characters visualization. Review collected by and hosted on G2.com.

Bird's flows product is interesting, and opens up lots of opportunities for connecting with customers. Review collected by and hosted on G2.com.

Bluntly, there are just WAAAY too many bugs in the product, there are limited/no guides, and support is non-existent.<br><br>For example, we're trying to build an AI agent, that leverages a Bird.com knowledge base to take phone calls. It has been easy enough to get this working with a website chat bot, but despite it being advertised as available for Phone, it has been impossible to achieve this - and support haven't even updated our case for the last 5 days.<br><br>Today's gripe has been that the 'Create document' API call is returning a 500 error. Yesterday's was that the 'Try this' functionality in the API docs wasn't working.<br><br>The UI keeps changing, there are multiple different login types...the list goes on.<br><br>It is really frustrating as it is full of potential...but right now, it's just irritating. The experience of building with Bird is akin to the experience of building with a newly released YC product...only that they're an established business. Review collected by and hosted on G2.com.

Great sales team. The sales team can actually sell ice to an eskimo. Review collected by and hosted on G2.com.

Bird.com, formerly known as MessageBird, has proven to be a company that thrives on false promises and deceptive tactics. Their sales team is skilled at painting a rosy picture, promising seamless onboarding, exceptional support, and a user-friendly platform. However, once you've signed the dotted line, the reality is far from idyllic.

We experienced firsthand the company's lack of integrity. After purchasing their platform, we encountered numerous hurdles, including failed verification processes and unresponsive support teams. When we sought assistance, we were met with exorbitant fees for basic support services, a move that seemed designed to extort desperate customers.

The company's refusal to issue a refund, despite their broken promises and subpar service, speaks volumes about their ethical standards. It's clear that Bird.com is more interested in lining their pockets than delivering on their commitments.

We strongly advise potential customers to steer clear of Bird.com. Their deceptive practices and lack of customer support make them a company to avoid at all costs. Review collected by and hosted on G2.com.

Simplifies WhatsApp Inbox management with an intuitive UI. Scalable to handle high message volumes seamlessly. Robust API for custom integrations. Review collected by and hosted on G2.com.

Initial setup may require some technical expertise. Pricing could be a concern for smaller teams. Review collected by and hosted on G2.com.

Look seemed to be very handy in sending messages with Whatsapp but the whole business model is based on services you can do your own or in a cheaper way. The pressure on signing a contract without giving time to read is unmistakably pointing to a SCAM to get you to sign and pay on a yearly basis. Not trustworthy Review collected by and hosted on G2.com.

You have to start a wallet, put money in and then they try to lure you into a yearly contract. Setup is a mess, Helpdesk is not on time, direct takes days. I ended up closing the account. The money in the wallet will not be refunded. Do not do business with this firm because they steal your money, do nothing, and then do not do a refund when you do not want to work with them anymore from the money put into your own Wallet. Review collected by and hosted on G2.com.

We've been using Bird / Pusher Channels for many years. It works fine, however we suspect the product is in maintenance mode (there doesn't seem to be any improvements) so we've switched to a competitor. Review collected by and hosted on G2.com.

We gave them cancellation notice of our plan 30 days before our renewal date, however since they've received it 29 days (per email dates) prior to renewal they are refusing to cancel our plan and plan to "auto subscribing" us for a further 12 months although we are not using their service. We'd recommend against working with companies with these types of money-hungry billing practices. Review collected by and hosted on G2.com.

MessageBird is an excellent platform for online communication service solutions providers. MessageBird support channels like WhatsApp, SMS APIs, ChatBot, SIP Trunk, and Google Business Messages. Review collected by and hosted on G2.com.

There is nothing to dislike about MessageBird, but one thing it should improve is its pricing structure. The pricing structure is a bit high in comparison to other service providers. Else everything is perfect. Review collected by and hosted on G2.com.

In addition to integrating different means of contact and dividing it into several support sectors, the platform offers practical and efficient integrations, unifying the services in just one place and directing them to the exact sector, without needing to be surrounded. In addition, it offers us a detailed report of everything that happens between appointments. Review collected by and hosted on G2.com.

Despite the platform delivering everything I needed, I feel that the configuration of some APIs is a bit difficult for laypeople, but the support and knowledge base will help you easily in this regard. I feel a lack of native integration with Airtable, a service that we use to store some information that would be useful in the chatbot. Review collected by and hosted on G2.com.

MessageBird is the best API provider for Text Messages (SMS), WhatsApp Integration and audio calls. MessageBird also allows other social media integrations like Instagram, Twitter, Gmail etc. Review collected by and hosted on G2.com.

There are a few limitations to MessageBird. 1) It doesn't have complete control on WhatsApp APIs. We'll have to create an account on Meta, and once approved, we can use it. 2) Sometimes, API takes much more time to respond. 3) Cost is a bit high. Review collected by and hosted on G2.com.