# 360Dialog Reviews **Vendor:** 360Dialog **Category:** [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing) **Average Rating:** 4.5/5.0 **Total Reviews:** 64 ## About 360Dialog 360Dialog transforms WhatsApp into a high-performance marketing channel with our Performance Messaging solutions, designed to drive real, measurable results. We combine data-driven insights with personalized, two-way conversations, helping businesses scale customer engagement, boost conversions, and automate WhatsApp communication. Our full-service approach makes it easy for businesses to unlock the potential of WhatsApp, from campaign management to messaging automation. For businesses looking to integrate WhatsApp into their existing platforms, our WhatsApp Business API offers a developer-friendly, reliable solution. With flexible hosting options, 360Dialog provides seamless integration and management tools at a transparent flat-fee price—with no markup on Session or Template Messages. We’re trusted by over 1,000 partners and more than 40,000 clients worldwide. As the first provider to offer full-funnel analytics and data solutions for WhatsApp, 360Dialog is leading the way in performance-driven messaging and marketing automation. ## 360Dialog Pros & Cons **What users like:** - Users commend the **quick response of the support team** , enhancing their overall experience with 360Dialog. (1 reviews) - Users appreciate the **ease of use** of 360Dialog, finding the interface convenient and integration seamless. (1 reviews) - Users appreciate the **easy integrations** with both on-premise and cloud APIs, enhancing their overall experience. (1 reviews) - Users value the **easy integration and user-friendly interface** of 360Dialog, enhancing their overall experience. (1 reviews) - Users appreciate the **easy-to-use interface** of 360Dialog, enhancing their overall user experience. (1 reviews) **What users dislike:** - Users face significant **downtime issues** during onboarding, which can severely disrupt client communication and support access. (2 reviews) - Users report **poor customer support** , highlighted by slow response times and unresolved payment issues leading to business disruptions. (2 reviews) - Users experience significant **billing issues** including unauthorized charges and poor support response times, leading to major service interruptions. (1 reviews) - Users experience **significant delays** during onboarding with 360Dialog, which can hinder the overall process. (1 reviews) - Users face significant **deletion issues** with 360Dialog, leading to client downtime and unresponsive support. (1 reviews) - Email Issues (1 reviews) - Expensive (1 reviews) - Insufficient Knowledge (1 reviews) - Slow Service (1 reviews) ## 360Dialog Reviews ### 1. Effortless WhatsApp Business API Integration with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Podrška K. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2026 **What do you like best about 360Dialog?** 360dialog made it incredibly easy to integrate WhatsApp Business API with our CRM system. The setup process was straightforward, the dashboard is intuitive, and the support team was outstanding - fast, knowledgeable and genuinely helpful. Adding our real Croatian business number was resolved quickly thanks to their expert guidance. **What do you dislike about 360Dialog?** The initial setup can be a bit technical for non-developers, but the support team compensates for this completely. A more guided onboarding wizard would be a nice addition for beginners. **What problems is 360Dialog solving and how is that benefiting you?** We use 360dialog to power our automated CRM system for an automotive dealership. It allows us to automatically send WhatsApp notifications to customers about their vehicle orders, delivery status, service reminders and seasonal campaigns — all from our real business number. This has significantly improved our customer communication and reduced manual work for our sales team. ### 2. Reliable Messaging with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Mohammad D. | Community Space Monitor, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2026 **What do you like best about 360Dialog?** I use 360Dialog in my business to communicate with our customers, and I really like the WhatsApp coexistence feature, which allows for API access while still maintaining access to the WhatsApp Business app for manual freeform messages. I appreciate the reliability, as it always feels like I am dealing with a company that takes their product and customers seriously, understanding the importance of messaging without interruptions. The staff is professional, and I barely face downtime with them. Their persistence in solving issues, even when they occur from Meta's end, is commendable as they push relentlessly to resolve bugs for us. The platform offers bare minimum downtime and a solid web platform. Setup was also quite easy, I'd rate it an 8 out of 10. **What do you dislike about 360Dialog?** Add 2FA for web platform access as it is very sensitive info **What problems is 360Dialog solving and how is that benefiting you?** I use 360Dialog to communicate with customers using the WhatsApp coexistence feature, allowing API access and the app to coexist. It helps create automated systems and send notifications while maintaining manual message capability. ### 3. Exceptional Support Turned Us Into Lifelong Customers **Rating:** 5.0/5.0 stars **Reviewed by:** emre d. | Social Media Manager **Reviewed Date:** May 01, 2026 **What do you like best about 360Dialog?** I love using 360Dialog for connecting my WhatsApp Business API, allowing me to run AI-powered sales bots for my clients. The support team is incredible, especially Maria, who resolved a nine-hour nightmare in minutes—an experience that really stands out. The human support is what I like most; when the Meta system completely failed me, Maria at 360Dialog fixed everything quickly. The initial setup was super easy, although the main challenge was Meta's verification process. Overall, 360Dialog was our first choice for WhatsApp Business API, and it will remain my first choice because of the amazing support. **What do you dislike about 360Dialog?** The dashboard UI could be more intuitive. Better visibility of phone number status and API connection health is needed, but it's just a comment, not a strong feedback. **What problems is 360Dialog solving and how is that benefiting you?** 360Dialog connects my WhatsApp Business API, allowing me to run AI-powered sales bots for clients. The support team is incredible, especially Maria, who resolved a major issue quickly, making 360Dialog indispensable for my business. ### 4. Reliable, Flexible WhatsApp Business API Integration with Helpful Support **Rating:** 5.0/5.0 stars **Reviewed by:** آل عايد للعسل البلدي . | Founder & AI Automation Builder, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about 360Dialog?** What I like most about 360dialog is how reliable and flexible the WhatsApp Business API integration is. The onboarding process, although detailed, is well-structured and allows advanced setups like coexistence (using both WhatsApp Business App and API at the same time), which is very valuable for real business use cases. The support team is responsive and genuinely helpful, especially when dealing with migration, onboarding, and technical edge cases. They follow up and guide you until the issue is resolved. From a product perspective, the stability of the API and the ability to integrate it into custom systems (like our AI-based WhatsApp automation platform) makes it a strong solution for scaling customer communication, sales, and support workflows. Overall, it gives us the flexibility we need to build advanced automation while still keeping the human touch through the mobile app. **What do you dislike about 360Dialog?** One area that could be improved is the onboarding experience, especially for more advanced setups like coexistence. While the system is powerful, the process can feel a bit complex and requires careful attention to details across Meta and 360dialog. Additionally, clearer real-time feedback during onboarding (for example, better error messages or visibility when a number is being provisioned) would make the process smoother and reduce confusion. That said, once everything is set up correctly, the platform works reliably and performs well. **What problems is 360Dialog solving and how is that benefiting you?** 360Dialog solves the complexity of accessing the official WhatsApp Business API and makes it possible to build scalable communication systems on top of WhatsApp. Before using it, managing customer conversations and automation at scale was very limited when relying only on the WhatsApp Business App. With 360Dialog, we are able to connect WhatsApp to our platform (Nahla AI), automate customer interactions, send notifications, and manage conversations more efficiently. This has significantly improved our ability to serve customers faster, automate sales flows, and build a more reliable communication channel for e-commerce operations. ### 5. Exceptional Customer Service, Quick Meta Verification **Rating:** 4.5/5.0 stars **Reviewed by:** Louise H. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2026 **What do you like best about 360Dialog?** I appreciate the simplicity of the UX/UI in 360Dialog. Their customer service is top notch, and I find WhatsApp communication way more effective than endless emails back and forth. The initial setup was as easy as sending a WhatsApp to my grandma and having her respond. Also, 360Dialog guided us on the Meta Business Verification, applied on our behalf and got it approved in under 3 hours. **What do you dislike about 360Dialog?** I would say the geographical issue - we are in SA and the VA who handled our case was mostly not in our geographical scope so times did not quite overlap so the 360 VAs closed queries within a few hours and we had to start all over again - either get 24-hour agents sitting or ask where you are from and have the queries only closed if it is not responded to within the geographical time zones. It is frustrating to have to start your story all over everytime not to mention the absolute waste of valuable time. I only got a handle on this after I explicitly said NOT TO CLOSE the ticket. **What problems is 360Dialog solving and how is that benefiting you?** 360Dialog guided us on Meta Business Verification, getting approval quickly. The UX/UI is simple, and their top-notch customer service via WhatsApp is more effective than scattered email communication. ### 6. Easy Setup and Stellar Support with 360Dialog **Rating:** 5.0/5.0 stars **Reviewed by:** Wael A. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about 360Dialog?** I had a great experience with 360Dialog, especially compared to my past attempts with other big partners. It was so easy and different this time around. The team offered instant and helpful support, which made the whole process smooth. I also appreciate the straightforward setup and dashboard, making everything a breeze. Within a week, everything was accomplished, whereas with others it took months and ended with account restrictions. Their rapid number registration, help with WABA account issues, and ease of re-registering numbers stood out. Integrating the WABA API with third-party software and our private LIMS system worked really well. Overall, 360Dialog offered instant support with success. **What do you dislike about 360Dialog?** Actually no problems till now. All things were easy. **What problems is 360Dialog solving and how is that benefiting you?** I use 360Dialog for rapid number registration and resolving WABA account issues. The setup is easy, with an intuitive dashboard, and their team provides instant, helpful support, completing tasks in a week that took months with others. ### 7. Easy Integrations and Excellent Support from 360dialog **Rating:** 5.0/5.0 stars **Reviewed by:** Marta C. | AI programmer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2026 **What do you like best about 360Dialog?** The platform is easy to use for implementing new functionalities and integrations, and I really appreciate the excellent support that 360dialog provides to its users. **What do you dislike about 360Dialog?** Nothing for now. I’ve been using 360dialog for a short time, but so far everything has been good. The only thing I would improve is the time it takes to approve a template, although I understand that this depends on Meta in general rather than 360dialog. **What problems is 360Dialog solving and how is that benefiting you?** 360dialog helps us integrate a WhatsApp-based bot that allows our internal employees to perform their tasks more quickly and in a more natural way. It simplifies the integration with the official API and ensures reliable communication, enabling us to automate processes and improve efficiency across our workflows. ### 8. Reliable WhatsApp API Provider with Excellent Support **Rating:** 4.0/5.0 stars **Reviewed by:** Charlene F. **Reviewed Date:** April 28, 2026 **What do you like best about 360Dialog?** I like the accessibility of 360Dialog's support team. Their responsive customer service agents can quickly dive into onboarding and API messaging issues, giving us the confidence that any technical issue will be solved promptly. This ensures a smooth experience for our clients, minimizes downtime, and maintains the high reliability that imBee is known for. Additionally, each step of the setup comes with clear instructions and meaning. **What do you dislike about 360Dialog?** The main areas for improvement are the Dashboard interface and the onboarding flow. Enhancing these with more step-by-step guidance. Reduce errors during setup. **What problems is 360Dialog solving and how is that benefiting you?** 360Dialog solves technical complexities of WhatsApp Business API, making onboarding smoother. Their support team helps us resolve messaging issues in real time, keeping high service standards and minimizing downtime. It ensures our automated workflows and centralized inbox are reliable and scalable. ### 9. Complete Platform with 24-hour Support, but some points can improve **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2026 **What do you like best about 360Dialog?** I like the easy and 24-hour available support, which helps a lot in the process of connecting the numbers. The platform is comprehensive, which makes the day-to-day easier. I also like the status control of the WABAS and the ease of recharging and controlling the accounts. I also like the usage report sent to our finance department monthly. **What do you dislike about 360Dialog?** - The on-call specialists sometimes provide incomplete or differing information. - Sometimes there is a delay in being attended to, but it's understandable given its size. - Support is sometimes in English and not in the native language (Portuguese). - I have already lost the conversation history due to an error in 360Dialog. - The visualization of open tickets is poor because it is in chat format. I would like a Kanban-style view so we can track each ticket and know what stage it is in. **What problems is 360Dialog solving and how is that benefiting you?** I use 360Dialog for onboarding clients on the WhatsApp API. The comprehensive platform and 24-hour support help resolve requests quickly, facilitating account management and number linking. ### 10. Solid Support, User-Friendly Start with 360Dialog **Rating:** 4.0/5.0 stars **Reviewed by:** Mamtu M. | Peer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2026 **What do you like best about 360Dialog?** I really appreciate the support system of 360Dialog. Their support team was incredibly helpful in getting things started for me and assisting with my business verification. Without their help, it would have been much more of a challenge and a pain to set things up. **What do you dislike about 360Dialog?** I haven't used it as much yet, so I can't say a lot about what doesn't work well. The price seems fine for now, but I'd prefer if they offered not just a sandbox trial but a full-blown trial for a week. Starting out took a while, although it was mostly a Meta issue rather than a 360Dialog issue. **What problems is 360Dialog solving and how is that benefiting you?** I use 360Dialog to build my WhatsApp business CRM with AI, needing webhooks and API. It allows me to access leads and send thousands of messages, helping track data and leads effectively. ### 11. Lightning-Fast Support Got Our Meta Verification Done in 24 Hours **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2026 **What do you like best about 360Dialog?** Our Meta standard verification was stuck "In Review" for 3+ weeks. We had been working with another partner to try to onboard a WABA and had been unsuccessful. We decided to reach out to 360Dialog to see if they could help. The support team was very responsive (multiple responses on the support ticket within minutes) - they worked with Meta and got us verified within 24 hours. For the responsiveness and fantastic customer support, we are switching exclusively to them for our Whatsapp API **What do you dislike about 360Dialog?** Nothing so far! New to 360Dialog and have decided to pick them on the strength of the customer support experience. **What problems is 360Dialog solving and how is that benefiting you?** They will act as our Whatsapp API povider and allow us to onboard multiple clients using WHatsapp with our platform. ### 12. Swift Support and Smooth API for Messaging **Rating:** 4.0/5.0 stars **Reviewed by:** Alounyadeth S. | Chief Technology Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2026 **What do you like best about 360Dialog?** I appreciate the support and troubleshooting for being quite fast, with a response time between 10-30 minutes, which is acceptable for me. The API works well, sending WhatsApp messages in real-time without delay. The community and documentation provided help solve issues easily. I also found the document provides clear examples on how to use new parameters when the API version changes. **What do you dislike about 360Dialog?** Sometimes I still see some bugs or error messages when using the web console. I couldn't find it anymore; it said internal error. Also, the initial setup was moderate because we needed to verify many things. **What problems is 360Dialog solving and how is that benefiting you?** 360Dialog helps us send WhatsApp messages to clients via API in real-time. The support team quickly resolved our account issues. Their fast troubleshooting and clear documentation make handling API changes easier. ### 13. Solid WABA BSP Platform that comes with very good documentation and support **Rating:** 5.0/5.0 stars **Reviewed by:** Allen D. | Founder, CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2026 **What do you like best about 360Dialog?** Great documentation and portal. The support experience has been wonderful. Genuinely useful and walking me through how to accomplish tasks during the somewhat convoluted WABA onboarding process (not their fault). **What do you dislike about 360Dialog?** Not their fault, but understand the WABA process and the ecosystem of Meta, BSPs, Businesses, Tech Providers is a bit of a slog. 360Dialog helps you through it though. **What problems is 360Dialog solving and how is that benefiting you?** Providing a platform for WABA integration without having to build a significant platform by myself. Works reliably and is performant. ### 14. Robust, User-Friendly Platform with Fast, Straightforward Onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Akam O. | Director of IT Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2026 **What do you like best about 360Dialog?** The platform is very easy to use, robust, and user-friendly. You can onboard numbers in just a few minutes, which makes the whole process quick and straightforward. **What do you dislike about 360Dialog?** The only thing I dislike is the currency of the payment I cant change it to USD **What problems is 360Dialog solving and how is that benefiting you?** OnBoarding WhatsApp Number for Cloud API, Business Verification using BLV. ### 15. Impeccable Support and Exceptional Automation **Rating:** 4.5/5.0 stars **Reviewed by:** Christian A. | Ceo , Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2026 **What do you like best about 360Dialog?** I really like the opportunity that 360Dialog offers for a marketing flow. I appreciate how 360Dialog allows me to connect my automations to a phone number that answers for me and filters emails, saving me a lot of time. It's like having one less human resource. Moreover, the initial setup was very straightforward and smooth. **What do you dislike about 360Dialog?** Well, obviously, in my opinion, there should be a scalable option, considering that paying for what you consume is important, especially for small entrepreneurs who are just starting out. **What problems is 360Dialog solving and how is that benefiting you?** 360Dialog clarified how to manage API calls and resolved payment and billing issues, helping me to move forward clearly. ### 16. Fast, Spot-On Support That Solved My Issue in One Message **Rating:** 5.0/5.0 stars **Reviewed by:** Alan E. | Servicio de atención al cliente, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2026 **What do you like best about 360Dialog?** Fast support, and the error tracing is spot-on. I got the solution to my technical issue in the very first message. **What do you dislike about 360Dialog?** All my experiences with 360dialog have been fantastic. **What problems is 360Dialog solving and how is that benefiting you?** I was updating my channel webhook, and my DNS configuration ended up blocking the OTP code. I submitted a ticket at 4pm, and it was solved by 4:30pm. The error happened because I wasn’t receiving the OTP email. ### 17. Instant Access to the Business WhatsApp API **Rating:** 4.0/5.0 stars **Reviewed by:** Mona C. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2026 **What do you like best about 360Dialog?** You can instantly have access to a business WhatsApp api **What do you dislike about 360Dialog?** You still have to apply to meta, but I hope this process is made smoother by 360 **What problems is 360Dialog solving and how is that benefiting you?** My acceptance to meta business was taking too long, and I got rejected once. ### 18. Efficient Support and Excellent Documentation **Rating:** 5.0/5.0 stars **Reviewed by:** Jean P. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2026 **What do you like best about 360Dialog?** I like the efficient support and the seriousness of the company 360Dialog, as well as the excellent documentation available. It also facilitates my interface with Meta and speeds up solutions for WhatsApp for Business. The initial setup was quite easy. **What do you dislike about 360Dialog?** The automation of the initial validation processes is still a bit slow. I believe that the documentation validation algorithms need improvements. **What problems is 360Dialog solving and how is that benefiting you?** 360Dialog facilitates my interface with Meta and streamlines solutions for WhatsApp for Business. ### 19. Valuable Team Assistance, Easy Setup **Rating:** 4.0/5.0 stars **Reviewed by:** Andi D. | Web Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2026 **What do you like best about 360Dialog?** I just started using 360Dialog, but compared to directly accessing the API from Meta, I found the assistance from the 360 team very helpful. They helped me figure out the obstacles hindering my goals, and the initial setup process was much easier compared to Meta. **What do you dislike about 360Dialog?** In my opinion, what is lacking is the documentation. It would be better if the coding examples included the language used, or if several coding examples were provided for widely used programming languages. **What problems is 360Dialog solving and how is that benefiting you?** 360Dialog simplifies the setup process compared to META, and their team helps resolve the issues I face, making my experience better than using META directly. ### 20. Exemplary support in WhatsApp verifications **Rating:** 5.0/5.0 stars **Reviewed by:** Karla Patricia H. | Software Development Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** March 30, 2026 **What do you like best about 360Dialog?** They have helped us many times with the verifications of WhatsApp channels. The truth is that their willingness and support have been exemplary. **What do you dislike about 360Dialog?** The AI from the start :( I feel like it doesn't help much, or at least it wasn't that useful to me. **What problems is 360Dialog solving and how is that benefiting you?** They spent an entire month helping me authorize a name to launch and verify a channel. Michael was present throughout the whole process, supporting me with different options to complete each step. Thanks to him, we were able to authorize everything and the channel is now official. ### 21. Incorporation of AI Bots and Stable Performance. Though Account Setup Is a Bit Complex **Rating:** 3.5/5.0 stars **Reviewed by:** Miguel V. | Technical Manager and Co-Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2026 **What do you like best about 360Dialog?** The possibility of using AI bots and agents. Stability compared with other tools. **What do you dislike about 360Dialog?** a little bit complicated to create the account **What problems is 360Dialog solving and how is that benefiting you?** integration for whatsapp messaging and possibility of using bots and Agents ### 22. Simplicity and Good Customer Service, But Limited Data **Rating:** 4.5/5.0 stars **Reviewed by:** Ignacio B. | CEO & Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2026 **What do you like best about 360Dialog?** I like the simplicity of 360Dialog and that it uses the same API as WhatsApp. I also value the good customer service they offer. The initial setup was easy. **What do you dislike about 360Dialog?** The data you provide about the use of the lines is still scant. I would like more information on consumption, sending rate, and bounce rate. **What problems is 360Dialog solving and how is that benefiting you?** I use 360Dialog to connect with the WhatsApp API and manage multiple lines. It makes it easier for me to send WhatsApp messages to clients. ### 23. A smooth and easy user experience with 360Dialog **Rating:** 5.0/5.0 stars **Reviewed by:** Amjad J. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2026 **What do you like best about 360Dialog?** I love that 360Dialog is extremely easy to use. The interfaces are simple, and the setup was excellent and easy. I use it to connect with my system and send messages to my clients via WhatsApp, and it saves me time and effort in connecting with Meta. **What do you dislike about 360Dialog?** There is nothing that works poorly, but they can add a feature to display incoming messages from those who reply to WhatsApp messages. **What problems is 360Dialog solving and how is that benefiting you?** I use 360Dialog to connect my system with WhatsApp, which saves me time and effort in connecting with Meta. ### 24. Helpful Support, But Needs Reliability Improvements **Rating:** 5.0/5.0 stars **Reviewed by:** Akshita . **Reviewed Date:** March 05, 2026 **What do you like best about 360Dialog?** I like that 360Dialog helps me troubleshoot everything and they are very helpful. There's an agent named Muhammad Ali who has been really helpful with me throughout a lot of tickets, helping me solve them by getting on a call. That's really nice, so a big shout out to him. **What do you dislike about 360Dialog?** I don't like that the site doesn't load sometimes. There's a lot of back and forth, and a lot of issues. **What problems is 360Dialog solving and how is that benefiting you?** I use 360Dialog to connect with Meta and it helps me troubleshoot everything. ### 25. 360Dialog a good BSP for META. **Rating:** 5.0/5.0 stars **Reviewed by:** Vitor N. | Analist de IA, Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2026 **What do you like best about 360Dialog?** Fast support and solid documentation. Communication with META has been smooth and helpful. **What do you dislike about 360Dialog?** I didn’t like the platform’s UI, and we also ran into some issues with the payment process. **What problems is 360Dialog solving and how is that benefiting you?** The comunication with meta, i think its the best part. ### 26. Responsive service with easy integration **Rating:** 5.0/5.0 stars **Reviewed by:** Zhanerke M. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2026 **What do you like best about 360Dialog?** I like the responsiveness and concern of the 360Dialog team towards our problems. The operators can always explain complex things in simple terms. Setting up the system was quite easy, and there were no issues that 360Dialog refused to solve. **What do you dislike about 360Dialog?** there is no such thing **What problems is 360Dialog solving and how is that benefiting you?** 360Dialog solves absolutely all problems, from assistance in confirming FBM to implementing solutions for issues with the new route. ### 27. Effortless WhatsApp Automation, Highly Recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Kimeu D. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2026 **What do you like best about 360Dialog?** I like 360Dialog for its ease and simplicity of use. The initial setup was easy, and it streamlines automating business communication over WhatsApp. I value the platform's ability to effectively manage business process automation. **What do you dislike about 360Dialog?** Default Whatsapp prepayment could be less than 50EUR. This helps testing **What problems is 360Dialog solving and how is that benefiting you?** I use 360Dialog for automating business processes over WhatsApp, making it simple and easy to manage communications. ### 28. Cost-Effective, Reliable with Good Support **Rating:** 5.0/5.0 stars **Reviewed by:** Shlomo B. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 03, 2026 **What do you like best about 360Dialog?** I like 360Dialog because of its price and good support. Also, it's reliable, and the initial setup was quite easy. **What do you dislike about 360Dialog?** Nothing **What problems is 360Dialog solving and how is that benefiting you?** I use 360Dialog to communicate with customers via WhatsApp without needing to deal with Meta directly. I like the price and good support, and find it reliable. ### 29. Fantastic Support, Easy Setup, Needs API Extensions **Rating:** 5.0/5.0 stars **Reviewed by:** Linh . | Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2026 **What do you like best about 360Dialog?** I really appreciate the amazing support teams at 360Dialog. They reply so fast and focus on what I'm stuck with, which really helps me out. Also, setting up 360Dialog was so easy for me; it only took me two hours to create integration flows. **What do you dislike about 360Dialog?** Missing some important APIs to close channel or disable phone numbers. **What problems is 360Dialog solving and how is that benefiting you?** 360Dialog helps me solve payment issues with Meta's Business. ### 30. Effortless Automation and Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Liam W. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2026 **What do you like best about 360Dialog?** I find 360Dialog super easy to use. The customer support team is great, and they were super efficient in helping me resolve issues with connecting my WhatsApp Business and phone number. **What do you dislike about 360Dialog?** Nothing so far **What problems is 360Dialog solving and how is that benefiting you?** I used 360Dialog to automate my outreach for my business. I was having an issue connecting my WhatsApp business, and they were super efficient, resolving all the problems. ### 31. Amazing Support and Stable APIs Make Integration Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Melisa . | Business Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2026 **What do you like best about 360Dialog?** Amazing support, stable APIs and easy integration experience. **What do you dislike about 360Dialog?** Sometimes important technical details are not shared clearly enough during issue investigations. **What problems is 360Dialog solving and how is that benefiting you?** 360Dialog helps us manage WhatsApp Business messaging reliably and integrate communication workflows faster for our customers. ### 32. 360Dialog's Stellar Support Resolved Our WhatsApp Woes **Rating:** 5.0/5.0 stars **Reviewed by:** Alon N. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2026 **What do you like best about 360Dialog?** I had a great experience with 360Dialog, especially with support. Ali was terrific, very supportive, timely, and proactive, making it a pleasure to work with her. The initial setup of 360Dialog was very easy and supportive. **What do you dislike about 360Dialog?** N/A **What problems is 360Dialog solving and how is that benefiting you?** 360Dialog resolved my restricted WhatsApp account issue when even Meta couldn't help, providing excellent support throughout the process. ### 33. Automate WhatsApp with Excellent Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Rafa D. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2026 **What do you like best about 360Dialog?** I really like the customer service of 360Dialog. **What do you dislike about 360Dialog?** sometimes the creation of a new account is not as fast as I expect **What problems is 360Dialog solving and how is that benefiting you?** I use 360Dialog to send WhatsApp messages to clients about their reservations without doing it manually. ### 34. Professional team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2025 **What do you like best about 360Dialog?** I am very grateful to the colleagues of the 360 dialog team, who are always in touch and very quickly help to resolve issues. I would especially like to mention Mateusz , Martina and Lolitha! **What do you dislike about 360Dialog?** I like everything, it's very convenient and pleasant to work with a professional team. But I would like, 1. for companies that are strictly bound to the rules of currency control and tax legislation of their state to be able to automatically receive the necessary documents based on the results of the reporting period. 2. Receive detailed customer reports automatically. 3. In the personal accounts of our clients, remove the insights section so that the client does not see the amount that is intended for payment in dialog 360. Since this does not complicate our communication with customers much, we are resellers and the cost shown in this section differs by at least 20 percent (the amount of tax **What problems is 360Dialog solving and how is that benefiting you?** Very convenient and uncomplicated integration and the section for registering templates is very simple and easy to use. We do not hide on our side that we work with the help of the technology partner 360 Dialogue - this gives us status and makes our cooperation transparent ### 35. Overall outstanding support and stability **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2025 **What do you like best about 360Dialog?** - Their responsiveness and friendliness - Their technical knowledge about WhatsApp - Their ability to solve issues caused by Meta - The stability, speed and availability of their API - The documentation - Clear pricing model **What do you dislike about 360Dialog?** - The AI chat assistant often keeps you in a support loop and thus making it unnecessary hard to open a support case. (Support requests via WhatsApp usually give you a better user experience.) - I don't like the backend. They should merge the number (app) and WhatsApp business account (wabamanagement) tabs into a single view to improve the user experience. **What problems is 360Dialog solving and how is that benefiting you?** 360Dialog allowed us to deeply integrate WhatsApp in our CRM and messaging platform. ### 36. 360dialog a customer-oriented company **Rating:** 5.0/5.0 stars **Reviewed by:** Sergey K. | Marketolog, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2025 **What do you like best about 360Dialog?** I like the way the company works, that everything is postponed. They help with solving problems and are included in the dialogue. **What do you dislike about 360Dialog?** I enjoyed working with them.Only the chatbot is annoying sometimes. **What problems is 360Dialog solving and how is that benefiting you?** Setting up whatsapp for our businesses ### 37. Excellent Client Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in International Trade and Development | Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2025 **What do you like best about 360Dialog?** The direct Meta optimization and API link with other platforms. The consumer support is amazing, constant and personalized. **What do you dislike about 360Dialog?** The price might be too elevated and not clear, but it seems more worthy with the customer support quality. **What problems is 360Dialog solving and how is that benefiting you?** The Name Verification of my webpage and this is benefitting me integrating digitalization in low digital literacy communities. So keeps my work essential. ### 38. Best Business Solution Partner **Rating:** 5.0/5.0 stars **Reviewed by:** Amoolya K. | Team Lead Customer Support, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2024 **What do you like best about 360Dialog?** 1) They have both on premise and cloud APIS for the easy integration 2) The interface and dashboard is very easy and convinent to use. 3) The support team is very quick in responding to the queris 4) All the related features on META are implemented on 360 smoothly and quicky **What do you dislike about 360Dialog?** Sometime the downtime in onboarding is too much **What problems is 360Dialog solving and how is that benefiting you?** 1) 360 is solving and helping in the use of META APIs to implement whatsapp api 2) It is solving the credit line issue which major of API provider fail to do 3) They have very easy documentation of steps to understand the META APIs 4) They have the very easy dashboard for navigation of each account 5) Meta restriction are appealing is very easy and migration from another BSP also becomes very easy. ### 39. Great info and followup **Rating:** 5.0/5.0 stars **Reviewed by:** Jason M. | Automotive Business Consultant and Co-Owner of Several Ventures in the Republic of Panama, Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2025 **What do you like best about 360Dialog?** Great product and great service and follow up. **What do you dislike about 360Dialog?** Don’t have any issues with the company or product **What problems is 360Dialog solving and how is that benefiting you?** Needed after hours sales help ### 40. STAY WELL AWAY! **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2024 **What do you like best about 360Dialog?** Null.................................... **What do you dislike about 360Dialog?** Like a previous user said, after non-payment they DELETED my registered Whatsapp number and caused our clients several days downtime. No email warning that our payment method was invalid. Tried to raise a support ticket, but couldn't do so without a registered number. Was able to add onto an old ticket luckily, and the first thing I'm told is "You should have created a new ticket." Support only responded 30 hours after I raised the ticket. Answred all his questions and then he dissapeared again, number visible but not verified. My first support ticket was also about a charge to my card which was in no way authorised - I received a very vague response several WEEKS later. After adding new payment method they deducted EUR150 but only an invoice for EUR49 shows up in my account. This is probably the worst experience I've ever had with a service provider. We set up our own instance on AWS, now it costs us next to nothing, instead of EUR49 per month with the other invisible charges. Instructions to set up your own interface to Whatsapp API here: https://aws.amazon.com/blogs/messaging-and-targeting/send-whatsapp-messages-via-amazon-pinpoint/ **What problems is 360Dialog solving and how is that benefiting you?** Link between our platform at Whatsapp business API. Worked well until they suspended our registered number without any notice. ### 41. Unreliable and unprofessional **Rating:** 0.0/5.0 stars **Reviewed by:** Peter O. | Head of Online Systems (Head of IT), Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2023 **What do you like best about 360Dialog?** It was easy to set up and get started. Apart from this, there is nothing good. Their UI is unreliable and inconsistent, their back-end seems to have issues regularly. **What do you dislike about 360Dialog?** customer service responds with half-sentence e-mails. If your invoice is not paid 1 day after they issue it, they DELETE (not disable, not limit) your number, take your money and don't provide the service. I have never seen technical customer service first respond with "something went wrong", then "we deleted your number" and "we may refund if necessary". What. The. Actual. F. Please avoid if you are looking for a reliable provider. **What problems is 360Dialog solving and how is that benefiting you?** They don't seem to benefit in any way, as the service and the company is completely unreliable. ### 42. Highly buggy and Inefficient Support Services **Rating:** 0.0/5.0 stars **Reviewed by:** Roger C. | Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2023 **What do you like best about 360Dialog?** Unfortunately, there have been no positive aspects to the experience; it has been nothing but a continuous headache. **What do you dislike about 360Dialog?** The software is plagued by severe bugs, reaching a point where nothing functions as expected. Regrettably, our experience with the support team has been marked by inefficiency and a lack of in-depth knowledge about their own product. **What problems is 360Dialog solving and how is that benefiting you?** We had high expectations that 360dialog would seamlessly handle the WABA integration. However, the software has proven to be entirely unreliable, with nothing functioning as expected, and their support has been slow and lacking in expertise. ### 43. This company took my money **Rating:** 2.5/5.0 stars **Reviewed by:** Tim T. | Design and development, Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2022 **What do you like best about 360Dialog?** The onboarding seems a dream and intuitive. **What do you dislike about 360Dialog?** The response was slow between 2021 and 2022, 2023 seems different. It was great to have a real person reach out to me about my concerns. **What problems is 360Dialog solving and how is that benefiting you?** It helps the team be more efficient and keeps them accurately communicating with their clientele with ease. ### 44. One of the Best WhatsApp Business API Partner **Rating:** 3.5/5.0 stars **Reviewed by:** Anish A. | Frontend Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2022 **What do you like best about 360Dialog?** 360dialog features and accessibility to onboard clients to WhatsApp Business API are top-notch. 360dialog's customer support is also excellent compared to the competitors. **What do you dislike about 360Dialog?** 360dialog interface could have been a bit better. 360dialog 's UI is too simple now, with fewer functionalities compared to the functions the APIs provide for the same. **What problems is 360Dialog solving and how is that benefiting you?** We partnered with 360dialog to onboard our users to WhatsApp Business API. With the incredible embedded signup flow, we can onboard a client within 10 - 15 minutes compared to competitors, which takes up to 10 days. ### 45. Best BSP for WhatsApp **Rating:** 4.5/5.0 stars **Reviewed by:** Shalini A. | Business Development, Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2022 **What do you like best about 360Dialog?** The best Business Service provider for WhatsApp Best API integration Quick onboarding **What do you dislike about 360Dialog?** The biggest issue is their support Their TAT for replying or solving the issue is quite long **What problems is 360Dialog solving and how is that benefiting you?** For us to get the green tick and get the number verified in order to use the WhatsApp business account. This helps to smoothen the onboarding process ### 46. We're customer of 360Dialog for a long time. We're super happy to have you! **Rating:** 5.0/5.0 stars **Reviewed by:** Jamil A. | Sales & Business Development, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2022 **What do you like best about 360Dialog?** It provides us with seamless integration. In just a few minutes, all is done. **What do you dislike about 360Dialog?** We experienced a small issue with verification, and in a few hours, they solved it. Besides, there is no issue. **Recommendations to others considering 360Dialog:** As far as I know, 360Dialog is the easiest way of integrating WABA. **What problems is 360Dialog solving and how is that benefiting you?** We can provide our customers with WABA, Green Badge. We are benefiting financially, we offer this functionality in the omnichannel platform offering package. ### 47. WhatsApp Business API Provider **Rating:** 5.0/5.0 stars **Reviewed by:** Ajay N. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2022 **What do you like best about 360Dialog?** - 360dialog is one of the best WhatsApp Business API providers in the world - 360dialog APIs are reliable and have significantly less failure rate - Having three types of signup forms helps to get the client onboard easily **What do you dislike about 360Dialog?** I have no dislikes what so ever 360dialog does the job. I could get WhatsApp Business API within 10 minutes and quickly use it. Its APIs are reliable and work well even for a big data load. **Recommendations to others considering 360Dialog:** 360dialog is the best WhatsApp Business API provider compared to its competitors **What problems is 360Dialog solving and how is that benefiting you?** - Onboarding clients is so easy with embedded signup forms we don't have to wait one week to get the WhatsApp Business API. It helps significantly with client conversion rate ### 48. Best WhatsApp Business API provider **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2022 **What do you like best about 360Dialog?** - 360dialog fully focused on WhatsApp Business API and WhatsApp solutions so it's easy to discuss any issues - Embedded signup helps to onboard users within one day **What do you dislike about 360Dialog?** - I can't able to add an embedded signup form using iframe inside my website so we always have to redirect users to the 360dialog page and make them come back to our website to finish the setup **Recommendations to others considering 360Dialog:** 360dialog is easily one of the best WhatsApp Business API providers with affordable pricing **What problems is 360Dialog solving and how is that benefiting you?** - Official WhatsApp Business API providers - Onboard clients easily with embedded signup - Cost is way cheaper compared to competitors - WhatsApp contact verification API helps a lot to identify active users before sending messages ### 49. 360dialog review **Rating:** 4.5/5.0 stars **Reviewed by:** Anurag G. | Frontend Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2022 **What do you like best about 360Dialog?** 360dialog is an official WhatsApp Business Solution Provider, and the best thing about them is their onboarding time. With the help of their embedded onboarding, we could get WhatsApp Business within 10 minutes **What do you dislike about 360Dialog?** As of now, I don't dislike anything about 360dialog their APIs are reliable, and their price is affordable for small business to enterprise-level customers. **What problems is 360Dialog solving and how is that benefiting you?** 360dialog helps us to get Official WhatsApp Business API which we use to send bulk WhatsApp outreach to our customers and integrate with other software to send necessary notifications ### 50. 360dialog **Rating:** 5.0/5.0 stars **Reviewed by:** anish a. | Website Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2022 **What do you like best about 360Dialog?** Their success time no need to wait for weeks to get the Official WhatsApp Business API. It can be done within one day using embedded signup, and we can start sending 50 messages right away **What do you dislike about 360Dialog?** 360dialog is one of the best WhatsApp API providers. We don't dislike anything **What problems is 360Dialog solving and how is that benefiting you?** - They provide WhatsApp Business API at an affordable price, and their APIs are working well without any issues ## 360Dialog Discussions - [What is 360dialog used for?](https://www.g2.com/discussions/what-is-360dialog-used-for) - [View 360Dialog pricing details and edition comparison](https://www.g2.com/products/360dialog/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-31+10%3A52%3A58+-0500&secure%5Bsession_id%5D=ef0fa2c8-0838-4185-9db9-8816d7c331c6&secure%5Btoken%5D=199e7fee5f6f8692b1cdfb0975aba85e44b17a33a63b3a71d2b5e856b9476b37&format=llm_user) ## 360Dialog Integrations - [n8n](https://www.g2.com/products/n8n/reviews) - [Python](https://www.g2.com/products/python/reviews) - [TextIt](https://www.g2.com/products/textit/reviews) - [UChat](https://www.g2.com/products/uchat/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) ## 360Dialog Features **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Functionality** - Ease Of Integration - API Call Speed - Communication Varieties **WhatsApp Messaging - WhatsApp Marketing** - Transactional Messages - Bulk WhatsApp Messaging - Conversational Messaging - Personalization - Promotional Messages - Automated Replies **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Support** - Documentation - Community Support - Professional Support **WhatsApp Business Platform - WhatsApp Marketing** - Segmentation - API Integration - WhatsApp Commerce - Analytics **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top 360Dialog Alternatives - [Twilio](https://www.g2.com/products/twilio/reviews) - 4.1/5.0 (451 reviews) - [Wati](https://www.g2.com/products/wati/reviews) - 4.6/5.0 (466 reviews) - [Vonage Communications APIs](https://www.g2.com/products/vonage-communications-apis/reviews) - 4.2/5.0 (368 reviews)