Communication Platform as a Service (cPaaS) Platforms Resources
Articles, Discussions, and Reports to expand your knowledge on Communication Platform as a Service (cPaaS) Platforms
Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find articles from our experts, discussions from users like you, and reports from industry data.
Communication Platform as a Service (cPaaS) Platforms Articles
2021 Trends in Collaboration Technology
This post is part of G2's 2021 digital trends series. Read more about G2’s perspective on digital transformation trends in an introduction from Michael Fauscette, G2's chief research officer and Tom Pringle, VP, market research, and additional coverage on trends identified by G2’s analysts.
by Jazmine Betz
Communication Platform as a Service (cPaaS) Platforms Discussions
0
Question on: Botmaker
como administran los cambios y las nuevas intenciones dentro de la organizaciónComo analizan la información, que herramientas usan para hacer seguimiento etc
Camilo, how are you?
That sincerely depends a lot on the organization and the use cases they are addressing from Botmaker. In any case, from the platform you can:
- See who made a change, to which intent, and when that change was made (in case it is not published).
- To analyze the information, you have our dashboards, although you can also hire a service where Botmaker's data is sent directly to a database to be able to visualize it in tools like Tableau, Power BI, Qlikview, etc. Additionally, you can integrate the platform with a Google Analytics property to see how traffic moves through the intents.
- Also, you have the possibility to add new intents and correct things that your bots do not understand since our AI suggests everything the bot is having trouble understanding.
- Lastly, if you need multiple bots that fulfill different roles (e.g., a sales bot and a customer service bot), you can create them and have them with separate intents thanks to our multibot feature. This makes it much easier to manage intents, agents, etc.
I hope I have helped you, anything else, I am at your disposal.
Regards,
Mariano
Head of Growth at Botmaker
Comment deleted by user.
Extracting the reports and monitoring with the project team.
0
Question on: Podium
How can I make people interact with the chat feature better??
Let them know about how easy it is to connect to the company they are using. It's a direct connection between the customer and service techs.
Let you customers know the Podium App is for the customers to have a voice in the company. Good reviews as well as bad reviews are most welcome. If you dont have any bad reviews how can you address the issues that need to be fixed. Thank you Jeff@goodnewspest.com.
It starts with your team downloading the app to their phones and unlocking the feature that they can only view their own chats. The more people that see notification, the more you're likely to see more interactions. Incorporating the templates to make it easy for your employees to use it when "leaving a message" or "answering after hours" will make it more convenient and easy.
i'm a Financial Advisor and I make $60,000 monthly in passive income without a blog, without investing on ads or building my authority on social media. It took me around 6 months to make consistent money (and not lose what I made).
I will teach you how to trade and use a crypto trading platform that guarantees successful trades and help you stay protected and avoid losing money. Irrespective of the amount you wish to start with, Bitcoin and digital earnings have been established to be a very good means of generating passive income. You can get very rich investing in Crypto.
If you are interested to know how I make so much money from crypto trading you can write me a message via WhatsApp +1 (484)401 9355
I am always here to help anyone that wants to pursue their dreams to be wealthy in this lifetime.
Good Luck!
0
Question on: Mtalkz
I wanted to the SMS from Woocommerce, How I can do it ?I have woocommerce store, through which I want to send shipping and order details to customer. How I Can send it from the Mtalkz?
I'm sorry, but I can't access external links or websites. However, if you have any specific questions or need information about the WooCommerce SMS plugin, feel free to ask!
Hi Akhil,
Yes you can Send Order details SMS through SMS. You just need to Install our SMS plugin with the woocommerce and Integrate our API in it. For More details please write to us : enquiry@mtalkz.com
Communication Platform as a Service (cPaaS) Platforms Reports
Mid-Market Grid® Report for Communication Platform as a Service
Winter 2025
G2 Report: Grid® Report
Grid® Report for Communication Platform as a Service
Winter 2025
G2 Report: Grid® Report
Enterprise Grid® Report for Communication Platform as a Service
Winter 2025
G2 Report: Grid® Report
Momentum Grid® Report for Communication Platform as a Service
Winter 2025
G2 Report: Momentum Grid® Report
Small-Business Grid® Report for Communication Platform as a Service
Winter 2025
G2 Report: Grid® Report
Enterprise Grid® Report for Communication Platform as a Service
Fall 2024
G2 Report: Grid® Report
Small-Business Grid® Report for Communication Platform as a Service
Fall 2024
G2 Report: Grid® Report
Mid-Market Grid® Report for Communication Platform as a Service
Fall 2024
G2 Report: Grid® Report
Grid® Report for Communication Platform as a Service
Fall 2024
G2 Report: Grid® Report
Momentum Grid® Report for Communication Platform as a Service
Fall 2024
G2 Report: Momentum Grid® Report