Top Free Communication Platform as a Service (cPaaS) Platforms

Check out our list of free Communication Platform as a Service (cPaaS) Platforms. Products featured on this list are the ones that offer a free trial version. As with most free versions, there are limitations, typically time or features.

If you'd like to see more products and to evaluate additional feature options, compare all Communication Platform as a Service (cPaaS) Platforms to ensure you get the right product.

View Free Communication Platform as a Service (cPaaS) Platforms

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
49 Communication Platform as a Service (CPaaS) Products Available
View all Communication Platform as a Service (cPaaS) Platforms
View all Communication Platform as a Service (cPaaS) Platforms
Plivo
(740)4.5 out of 5
Optimized for quick response
7th Easiest To Use in Communication Platform as a Service (CPaaS) software
Save to My Lists
Entry Level Price:Pay As You Go
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Plivo’s cloud communication platform is a powerful, fast, scalable, and better option for customer engagement. Trusted by leading brands like IBM, MercadoLibre, OneLogin and Zomato, our API platform l

    Users
    • CEO
    • CTO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 78% Small-Business
    • 17% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Plivo is a platform that supports high-volume messaging and voice services in multiple countries, with an API-driven platform for easy integration and scalability.
    • Reviewers appreciate Plivo's competitive pricing, global coverage, ease of implementation, and the quality of customer support, noting its affordability and the platform's reliability for their business needs.
    • Reviewers experienced issues with the user interface, finding it less intuitive, and reported inconsistent performance in certain regions, sudden price changes, and a lack of advanced technological solutions.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Plivo features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.7
    8.9
    Ease Of Integration
    Average: 8.5
    8.6
    Professional Support
    Average: 8.4
    8.8
    Communication Varieties
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Plivo
    Company Website
    Year Founded
    2011
    HQ Location
    Austin, TX
    Twitter
    @plivo
    11,465 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    247 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Plivo’s cloud communication platform is a powerful, fast, scalable, and better option for customer engagement. Trusted by leading brands like IBM, MercadoLibre, OneLogin and Zomato, our API platform l

Users
  • CEO
  • CTO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 78% Small-Business
  • 17% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Plivo is a platform that supports high-volume messaging and voice services in multiple countries, with an API-driven platform for easy integration and scalability.
  • Reviewers appreciate Plivo's competitive pricing, global coverage, ease of implementation, and the quality of customer support, noting its affordability and the platform's reliability for their business needs.
  • Reviewers experienced issues with the user interface, finding it less intuitive, and reported inconsistent performance in certain regions, sudden price changes, and a lack of advanced technological solutions.
Plivo features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.7
8.9
Ease Of Integration
Average: 8.5
8.6
Professional Support
Average: 8.4
8.8
Communication Varieties
Average: 8.3
Seller Details
Seller
Plivo
Company Website
Year Founded
2011
HQ Location
Austin, TX
Twitter
@plivo
11,465 Twitter followers
LinkedIn® Page
www.linkedin.com
247 employees on LinkedIn®
Learn more
Twilio
(479)4.2 out of 5
View top Consulting Services for Twilio
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Twilio powers the future of business communications, enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software. We take care of the messy telecom hardware and expose a

    Users
    • Software Engineer
    • Senior Software Engineer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 48% Small-Business
    • 32% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Twilio features and usability ratings that predict user satisfaction
    8.2
    Has the product been a good partner in doing business?
    Average: 8.7
    8.2
    Ease Of Integration
    Average: 8.5
    7.3
    Professional Support
    Average: 8.4
    8.4
    Communication Varieties
    Average: 8.3
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • RL
    It has a very low cost for the service, which is excellent for avoiding inflating the IT area's budget. It is very easy to implement and is always... Read review
    YC
    With Twilio one is able to use feature of OTP verification and chat feature. Twilio is simple to use and integrate. Moreover, Twilio is secure to use. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Twilio
    Year Founded
    2008
    HQ Location
    San Francisco, CA
    Twitter
    @twilio
    82,102 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6,348 employees on LinkedIn®
    Ownership
    NYSE: TWLO
Product Description
How are these determined?Information
This description is provided by the seller.

Twilio powers the future of business communications, enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software. We take care of the messy telecom hardware and expose a

Users
  • Software Engineer
  • Senior Software Engineer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 48% Small-Business
  • 32% Mid-Market
Twilio features and usability ratings that predict user satisfaction
8.2
Has the product been a good partner in doing business?
Average: 8.7
8.2
Ease Of Integration
Average: 8.5
7.3
Professional Support
Average: 8.4
8.4
Communication Varieties
Average: 8.3
RL
It has a very low cost for the service, which is excellent for avoiding inflating the IT area's budget. It is very easy to implement and is always... Read review
YC
With Twilio one is able to use feature of OTP verification and chat feature. Twilio is simple to use and integrate. Moreover, Twilio is secure to use. Read review
Seller Details
Seller
Twilio
Year Founded
2008
HQ Location
San Francisco, CA
Twitter
@twilio
82,102 Twitter followers
LinkedIn® Page
www.linkedin.com
6,348 employees on LinkedIn®
Ownership
NYSE: TWLO
Learn more

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Telnyx CPaaS
(465)4.7 out of 5
Optimized for quick response
3rd Easiest To Use in Communication Platform as a Service (CPaaS) software
Save to My Lists
Entry Level Price:Pay As You Go
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Telnyx is a next-gen communications and connectivity platform that offers carrier-grade services on a private, global IP network. Our Mission Control portal and API mean you can easily integrate voice

    Users
    • Owner
    • CEO
    Industries
    • Telecommunications
    • Information Technology and Services
    Market Segment
    • 80% Small-Business
    • 17% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Telnyx CPaaS features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 8.7
    8.9
    Ease Of Integration
    Average: 8.5
    9.0
    Professional Support
    Average: 8.4
    9.0
    Communication Varieties
    Average: 8.3
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • DG
    Telnyx has been a game-changer for our communication needs. The platform is reliable, easy to navigate, and offers excellent features at... Read review
    EB
    Onboarding was easy, hassle free, verification super easy and the interface feels organic Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Telnyx
    Company Website
    Year Founded
    2009
    HQ Location
    600 Congress Avenue 14th Floor Austin, TX 78701
    Twitter
    @telnyx
    3,930 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    294 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Telnyx is a next-gen communications and connectivity platform that offers carrier-grade services on a private, global IP network. Our Mission Control portal and API mean you can easily integrate voice

Users
  • Owner
  • CEO
Industries
  • Telecommunications
  • Information Technology and Services
Market Segment
  • 80% Small-Business
  • 17% Mid-Market
Telnyx CPaaS features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 8.7
8.9
Ease Of Integration
Average: 8.5
9.0
Professional Support
Average: 8.4
9.0
Communication Varieties
Average: 8.3
DG
Telnyx has been a game-changer for our communication needs. The platform is reliable, easy to navigate, and offers excellent features at... Read review
EB
Onboarding was easy, hassle free, verification super easy and the interface feels organic Read review
Seller Details
Seller
Telnyx
Company Website
Year Founded
2009
HQ Location
600 Congress Avenue 14th Floor Austin, TX 78701
Twitter
@telnyx
3,930 Twitter followers
LinkedIn® Page
www.linkedin.com
294 employees on LinkedIn®
Bandwidth
(426)4.4 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    With Bandwidth, enterprises deliver exceptional communication experiences everywhere. We enable you to integrate voice, messaging, and emergency services into your communications the way you want. O

    Users
    • CEO
    • Owner
    Industries
    • Telecommunications
    • Information Technology and Services
    Market Segment
    • 49% Small-Business
    • 40% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Bandwidth features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.7
    8.1
    Ease Of Integration
    Average: 8.5
    8.3
    Professional Support
    Average: 8.4
    8.1
    Communication Varieties
    Average: 8.3
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Hospital & Health Care
    UH
    They are extremely responsive and make the integration seamless. It was the easiest to use we saw in the market for the best price! Read review
    RB
    Bandwidth is responsive and easy to do business with. We have been porting 100s of numbers in. THeir porting team is thorough and diligent. We are... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Bandwidth
    Company Website
    Year Founded
    1999
    HQ Location
    Raleigh, NC
    Twitter
    @bandwidth
    10,658 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,204 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

With Bandwidth, enterprises deliver exceptional communication experiences everywhere. We enable you to integrate voice, messaging, and emergency services into your communications the way you want. O

Users
  • CEO
  • Owner
Industries
  • Telecommunications
  • Information Technology and Services
Market Segment
  • 49% Small-Business
  • 40% Mid-Market
Bandwidth features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.7
8.1
Ease Of Integration
Average: 8.5
8.3
Professional Support
Average: 8.4
8.1
Communication Varieties
Average: 8.3
Verified User in Hospital & Health Care
UH
They are extremely responsive and make the integration seamless. It was the easiest to use we saw in the market for the best price! Read review
RB
Bandwidth is responsive and easy to do business with. We have been porting 100s of numbers in. THeir porting team is thorough and diligent. We are... Read review
Seller Details
Seller
Bandwidth
Company Website
Year Founded
1999
HQ Location
Raleigh, NC
Twitter
@bandwidth
10,658 Twitter followers
LinkedIn® Page
www.linkedin.com
1,204 employees on LinkedIn®
Learn more
Dotdigital
(1,020)4.3 out of 5
Optimized for quick response
5th Easiest To Use in Communication Platform as a Service (CPaaS) software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Dotdigit

    Users
    • Marketing Manager
    • Marketing Executive
    Industries
    • Retail
    • Marketing and Advertising
    Market Segment
    • 45% Mid-Market
    • 42% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Dotdigital features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 8.7
    8.0
    Ease Of Integration
    Average: 8.5
    8.8
    Professional Support
    Average: 8.4
    7.9
    Communication Varieties
    Average: 8.3
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • SC
    DotDigital integrates surveys & forms with emails, and allows users to create comprehensive journeys between them. So no more marketing monkeys... Read review
    Verified User in Banking
    UB
    The Dotdigital platform offers us all the features we need to easily send email communications to our contact lists both internally and externally.... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Dotdigital
    Company Website
    Year Founded
    1999
    HQ Location
    London Bridge, London
    Twitter
    @dotdigital
    16,340 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    425 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Dotdigit

Users
  • Marketing Manager
  • Marketing Executive
Industries
  • Retail
  • Marketing and Advertising
Market Segment
  • 45% Mid-Market
  • 42% Small-Business
Dotdigital features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 8.7
8.0
Ease Of Integration
Average: 8.5
8.8
Professional Support
Average: 8.4
7.9
Communication Varieties
Average: 8.3
SC
DotDigital integrates surveys & forms with emails, and allows users to create comprehensive journeys between them. So no more marketing monkeys... Read review
Verified User in Banking
UB
The Dotdigital platform offers us all the features we need to easily send email communications to our contact lists both internally and externally.... Read review
Seller Details
Seller
Dotdigital
Company Website
Year Founded
1999
HQ Location
London Bridge, London
Twitter
@dotdigital
16,340 Twitter followers
LinkedIn® Page
www.linkedin.com
425 employees on LinkedIn®
Learn more
Ozonetel
(591)4.6 out of 5
2nd Easiest To Use in Communication Platform as a Service (CPaaS) software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Ozonetel offers a highly adaptable cloud contact center solution for customer-first companies of all sizes. Ozonetel’s all-in-one enterprise-grade call center software combines cutting-edge power dial

    Users
    • Associate
    • Assistant Manager
    Industries
    • Financial Services
    • Hospital & Health Care
    Market Segment
    • 62% Mid-Market
    • 29% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Ozonetel features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.7
    9.1
    Ease Of Integration
    Average: 8.5
    9.1
    Professional Support
    Average: 8.4
    8.9
    Communication Varieties
    Average: 8.3
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Manufacturing
    UM
    Dashboard option is something I liked can be used to track various things Read review
    SP
    1. Interactive interface 2. Wide array of analytics 3. Best in industry support 4. lag free technology Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Ozonetel
    Company Website
    Year Founded
    2007
    HQ Location
    San Jose, California
    Twitter
    @Ozonetel
    783 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    339 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Ozonetel offers a highly adaptable cloud contact center solution for customer-first companies of all sizes. Ozonetel’s all-in-one enterprise-grade call center software combines cutting-edge power dial

Users
  • Associate
  • Assistant Manager
Industries
  • Financial Services
  • Hospital & Health Care
Market Segment
  • 62% Mid-Market
  • 29% Small-Business
Ozonetel features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.7
9.1
Ease Of Integration
Average: 8.5
9.1
Professional Support
Average: 8.4
8.9
Communication Varieties
Average: 8.3
Verified User in Manufacturing
UM
Dashboard option is something I liked can be used to track various things Read review
SP
1. Interactive interface 2. Wide array of analytics 3. Best in industry support 4. lag free technology Read review
Seller Details
Seller
Ozonetel
Company Website
Year Founded
2007
HQ Location
San Jose, California
Twitter
@Ozonetel
783 Twitter followers
LinkedIn® Page
www.linkedin.com
339 employees on LinkedIn®
Wati
(355)4.6 out of 5
1st Easiest To Use in Communication Platform as a Service (CPaaS) software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Wati is an end-to-end WhatsApp API solution specifically designed to assist small and medium-sized businesses (SMBs) in enhancing their communication strategies. By leveraging advanced chatbots, APIs,

    Users
    • Founder
    • CEO
    Industries
    • Education Management
    • Information Technology and Services
    Market Segment
    • 79% Small-Business
    • 20% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Wati is a communication tool that allows users to manage multiple chat and conversational supports, integrate with custom software, and automate business promotions on WhatsApp.
    • Reviewers frequently mention the user-friendly interface, easy integration, comprehensive documentation, and the ability to build a bot by oneself as standout features of Wati.
    • Reviewers noted issues with the pricing structure, occasional difficulties in understanding features, and slow response times from customer service as drawbacks of the product.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Wati features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.7
    8.8
    Ease Of Integration
    Average: 8.5
    8.7
    Professional Support
    Average: 8.4
    8.4
    Communication Varieties
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Wati
    Company Website
    Year Founded
    2019
    HQ Location
    Hong Kong, HK
    Twitter
    @Wati_io
    448 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    156 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Wati is an end-to-end WhatsApp API solution specifically designed to assist small and medium-sized businesses (SMBs) in enhancing their communication strategies. By leveraging advanced chatbots, APIs,

Users
  • Founder
  • CEO
Industries
  • Education Management
  • Information Technology and Services
Market Segment
  • 79% Small-Business
  • 20% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Wati is a communication tool that allows users to manage multiple chat and conversational supports, integrate with custom software, and automate business promotions on WhatsApp.
  • Reviewers frequently mention the user-friendly interface, easy integration, comprehensive documentation, and the ability to build a bot by oneself as standout features of Wati.
  • Reviewers noted issues with the pricing structure, occasional difficulties in understanding features, and slow response times from customer service as drawbacks of the product.
Wati features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.7
8.8
Ease Of Integration
Average: 8.5
8.7
Professional Support
Average: 8.4
8.4
Communication Varieties
Average: 8.3
Seller Details
Seller
Wati
Company Website
Year Founded
2019
HQ Location
Hong Kong, HK
Twitter
@Wati_io
448 Twitter followers
LinkedIn® Page
www.linkedin.com
156 employees on LinkedIn®
Learn more
Commio
(133)4.6 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Commio delivers a better way to power voice and text messaging in the cloud. Get up and running fast with our integrated Commio io portal or flexible APIs. We make it easy to bring your own 40 high-qu

    Users
    • CEO
    • Owner
    Industries
    • Telecommunications
    • Information Technology and Services
    Market Segment
    • 73% Small-Business
    • 21% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Commio features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 8.7
    8.9
    Ease Of Integration
    Average: 8.5
    8.9
    Professional Support
    Average: 8.4
    8.7
    Communication Varieties
    Average: 8.3
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Consumer Services
    AC
    Commio has been very good at communicationg every step of the process and following up. Read review
    Verified User in Telecommunications
    UT
    Commio is very helpful when you have a problem. They have helped with porting, new numbers and toll-free. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Commio
    Year Founded
    2009
    HQ Location
    Raleigh, NC
    Twitter
    @thinqing
    674 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    30 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Commio delivers a better way to power voice and text messaging in the cloud. Get up and running fast with our integrated Commio io portal or flexible APIs. We make it easy to bring your own 40 high-qu

Users
  • CEO
  • Owner
Industries
  • Telecommunications
  • Information Technology and Services
Market Segment
  • 73% Small-Business
  • 21% Mid-Market
Commio features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 8.7
8.9
Ease Of Integration
Average: 8.5
8.9
Professional Support
Average: 8.4
8.7
Communication Varieties
Average: 8.3
Verified User in Consumer Services
AC
Commio has been very good at communicationg every step of the process and following up. Read review
Verified User in Telecommunications
UT
Commio is very helpful when you have a problem. They have helped with porting, new numbers and toll-free. Read review
Seller Details
Seller
Commio
Year Founded
2009
HQ Location
Raleigh, NC
Twitter
@thinqing
674 Twitter followers
LinkedIn® Page
www.linkedin.com
30 employees on LinkedIn®
Learn more
SleekFlow
(168)4.6 out of 5
9th Easiest To Use in Communication Platform as a Service (CPaaS) software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SleekFlow is an Omnichannel Conversational AI Platform for conversion with an enterprise focus, serving over 2,000 international brands across six major regions with local offices. We revolutionali

    Users
    • Director
    • Founder
    Industries
    • Retail
    • Education Management
    Market Segment
    • 79% Small-Business
    • 18% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • SleekFlow is a platform that centralizes communications through various social media channels and offers automation features to reduce routine tasks.
    • Reviewers like the user-friendly interface, the ability to manage all customer messages in one place, and the time-saving automation features, including the AI smart reply and the broadcast messages settings.
    • Users mentioned issues with the AI smart reply only responding to simple questions, the platform occasionally requiring a page refresh to reflect updates, and difficulties in setting up and connecting channels.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SleekFlow features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.7
    8.1
    Ease Of Integration
    Average: 8.5
    8.3
    Professional Support
    Average: 8.4
    7.9
    Communication Varieties
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SleekFlow
    Year Founded
    2019
    HQ Location
    Singapore, SG
    Twitter
    @sleekflow_io
    88 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    191 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SleekFlow is an Omnichannel Conversational AI Platform for conversion with an enterprise focus, serving over 2,000 international brands across six major regions with local offices. We revolutionali

Users
  • Director
  • Founder
Industries
  • Retail
  • Education Management
Market Segment
  • 79% Small-Business
  • 18% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • SleekFlow is a platform that centralizes communications through various social media channels and offers automation features to reduce routine tasks.
  • Reviewers like the user-friendly interface, the ability to manage all customer messages in one place, and the time-saving automation features, including the AI smart reply and the broadcast messages settings.
  • Users mentioned issues with the AI smart reply only responding to simple questions, the platform occasionally requiring a page refresh to reflect updates, and difficulties in setting up and connecting channels.
SleekFlow features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.7
8.1
Ease Of Integration
Average: 8.5
8.3
Professional Support
Average: 8.4
7.9
Communication Varieties
Average: 8.3
Seller Details
Seller
SleekFlow
Year Founded
2019
HQ Location
Singapore, SG
Twitter
@sleekflow_io
88 Twitter followers
LinkedIn® Page
www.linkedin.com
191 employees on LinkedIn®
Learn more
CometChat
(110)4.6 out of 5
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CometChat's APIs allow developers to quickly integrate in-app text messaging to any mobile app and website. Our platform provides user-to-user messaging to help you connect your users with each other

    Users
    No information available
    Industries
    • Computer Software
    • Health, Wellness and Fitness
    Market Segment
    • 77% Small-Business
    • 19% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • CometChat features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 8.7
    8.0
    Ease Of Integration
    Average: 8.5
    8.7
    Professional Support
    Average: 8.4
    8.4
    Communication Varieties
    Average: 8.3
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • NC
    - Easy to integrate - Great customer service - Customizability - easy to integrate plugins. Read review
    DW
    They offer a wide range of services and are always adding more. I am very satisfied with the service and I havent even discovered all they have to... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    CometChat Inc.
    Year Founded
    2009
    HQ Location
    Denver, CO
    Twitter
    @CometChat
    925 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    71 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CometChat's APIs allow developers to quickly integrate in-app text messaging to any mobile app and website. Our platform provides user-to-user messaging to help you connect your users with each other

Users
No information available
Industries
  • Computer Software
  • Health, Wellness and Fitness
Market Segment
  • 77% Small-Business
  • 19% Mid-Market
CometChat features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 8.7
8.0
Ease Of Integration
Average: 8.5
8.7
Professional Support
Average: 8.4
8.4
Communication Varieties
Average: 8.3
NC
- Easy to integrate - Great customer service - Customizability - easy to integrate plugins. Read review
DW
They offer a wide range of services and are always adding more. I am very satisfied with the service and I havent even discovered all they have to... Read review
Seller Details
Seller
CometChat Inc.
Year Founded
2009
HQ Location
Denver, CO
Twitter
@CometChat
925 Twitter followers
LinkedIn® Page
www.linkedin.com
71 employees on LinkedIn®
Learn more
Rocket.Chat
(334)4.2 out of 5
15th Easiest To Use in Communication Platform as a Service (CPaaS) software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Rocket.Chat - Secure collaboration for highly-regulated organizations Built for organizations that need more control over their communications, it enables collaboration between colleagues, partners,

    Users
    • Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 51% Mid-Market
    • 36% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Rocket.Chat features and usability ratings that predict user satisfaction
    8.2
    Has the product been a good partner in doing business?
    Average: 8.7
    8.9
    Ease Of Integration
    Average: 8.5
    8.7
    Professional Support
    Average: 8.4
    9.2
    Communication Varieties
    Average: 8.3
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Computer Software
    UC
    Overall, Rocket.Chat fulfills my requirements for communication solutions. It offers public channels, private channels, direct messaging,... Read review
    VM
    Rocket.Chat is too good at connecting with visitors. The easy integrations with the platforms like Slack, teams and other saas help a lot for easy... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Rocket.Chat
    Year Founded
    2015
    HQ Location
    Wilmington, Delaware
    Twitter
    @RocketChat
    24,695 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    176 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Rocket.Chat - Secure collaboration for highly-regulated organizations Built for organizations that need more control over their communications, it enables collaboration between colleagues, partners,

Users
  • Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 51% Mid-Market
  • 36% Small-Business
Rocket.Chat features and usability ratings that predict user satisfaction
8.2
Has the product been a good partner in doing business?
Average: 8.7
8.9
Ease Of Integration
Average: 8.5
8.7
Professional Support
Average: 8.4
9.2
Communication Varieties
Average: 8.3
Verified User in Computer Software
UC
Overall, Rocket.Chat fulfills my requirements for communication solutions. It offers public channels, private channels, direct messaging,... Read review
VM
Rocket.Chat is too good at connecting with visitors. The easy integrations with the platforms like Slack, teams and other saas help a lot for easy... Read review
Seller Details
Seller
Rocket.Chat
Year Founded
2015
HQ Location
Wilmington, Delaware
Twitter
@RocketChat
24,695 Twitter followers
LinkedIn® Page
www.linkedin.com
176 employees on LinkedIn®
Learn more
EnableX Programmable Cloud
(190)4.6 out of 5
14th Easiest To Use in Communication Platform as a Service (CPaaS) software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    EnableX Programmable Cloud, a leader in omnichannel communications, enables brands to create meaningful customer engagement at scale—without the complexity of telecom infrastructure. Our carrier-grade

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 52% Small-Business
    • 31% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • EnableX Programmable Cloud features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.7
    9.3
    Ease Of Integration
    Average: 8.5
    9.3
    Professional Support
    Average: 8.4
    9.2
    Communication Varieties
    Average: 8.3
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Broadcast Media
    UB
    Using EnableX Video Meeting, I feel comfortable and have effortless communication with my family members, friends, clients, and live broadcast... Read review
    SS
    A user-friendly interface and easy setup. Features like screen sharing, recording, and chat are efficient. Robust security features are additional... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    EnableX
    Year Founded
    2017
    HQ Location
    Singapore
    Twitter
    @EnablexIo
    115 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    63 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

EnableX Programmable Cloud, a leader in omnichannel communications, enables brands to create meaningful customer engagement at scale—without the complexity of telecom infrastructure. Our carrier-grade

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 52% Small-Business
  • 31% Mid-Market
EnableX Programmable Cloud features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.7
9.3
Ease Of Integration
Average: 8.5
9.3
Professional Support
Average: 8.4
9.2
Communication Varieties
Average: 8.3
Verified User in Broadcast Media
UB
Using EnableX Video Meeting, I feel comfortable and have effortless communication with my family members, friends, clients, and live broadcast... Read review
SS
A user-friendly interface and easy setup. Features like screen sharing, recording, and chat are efficient. Robust security features are additional... Read review
Seller Details
Seller
EnableX
Year Founded
2017
HQ Location
Singapore
Twitter
@EnablexIo
115 Twitter followers
LinkedIn® Page
www.linkedin.com
63 employees on LinkedIn®
Learn more
Exotel Customer Communication Platform
(82)4.3 out of 5
Save to My Lists
Entry Level Price:₹9,999.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Exotel is an advanced customer engagement platform that combines CPaaS, omnichannel contact centers, and Conversational AI, driving over 70 million daily conversations for more than 7,100 businesses a

    Users
    No information available
    Industries
    • Education Management
    • Financial Services
    Market Segment
    • 45% Mid-Market
    • 29% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Exotel Customer Communication Platform features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 8.7
    9.2
    Ease Of Integration
    Average: 8.5
    9.2
    Professional Support
    Average: 8.4
    10.0
    Communication Varieties
    Average: 8.3
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • SK
    The cost of call is saved all thanks to this app. It is easy to use and also allows one to send out sms texts which is very cost-effective. Calls... Read review
    SU
    Its simple and easy to set up the service, the call data and recordings can be easily accessed. In all these years that we have been using their... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Exotel
    Year Founded
    2011
    HQ Location
    Bangalore, Karnataka
    Twitter
    @Exotel
    2,906 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    612 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Exotel is an advanced customer engagement platform that combines CPaaS, omnichannel contact centers, and Conversational AI, driving over 70 million daily conversations for more than 7,100 businesses a

Users
No information available
Industries
  • Education Management
  • Financial Services
Market Segment
  • 45% Mid-Market
  • 29% Small-Business
Exotel Customer Communication Platform features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 8.7
9.2
Ease Of Integration
Average: 8.5
9.2
Professional Support
Average: 8.4
10.0
Communication Varieties
Average: 8.3
SK
The cost of call is saved all thanks to this app. It is easy to use and also allows one to send out sms texts which is very cost-effective. Calls... Read review
SU
Its simple and easy to set up the service, the call data and recordings can be easily accessed. In all these years that we have been using their... Read review
Seller Details
Seller
Exotel
Year Founded
2011
HQ Location
Bangalore, Karnataka
Twitter
@Exotel
2,906 Twitter followers
LinkedIn® Page
www.linkedin.com
612 employees on LinkedIn®
Learn more
Sendbird
(86)4.5 out of 5
Optimized for quick response
8th Easiest To Use in Communication Platform as a Service (CPaaS) software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sendbird is an omnichannel AI agent platform designed to enhance customer experience by facilitating autonomous support and sales conversations. This innovative solution allows businesses to engage wi

    Users
    No information available
    Industries
    • Computer Software
    • Health, Wellness and Fitness
    Market Segment
    • 48% Mid-Market
    • 31% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sendbird features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.7
    8.7
    Ease Of Integration
    Average: 8.5
    9.0
    Professional Support
    Average: 8.4
    8.8
    Communication Varieties
    Average: 8.3
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • GC
    Easy to implement and great account manager support. Very complete SDK Read review
    Verified User in Package/Freight Delivery
    UP
    We've been using Sendbird for conversations, and it has been an exceptional experience. The platform is highly reliable, intuitive, and easy to... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sendbird
    Company Website
    Year Founded
    2013
    HQ Location
    San Mateo, California
    Twitter
    @SendBird
    4,811 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    286 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sendbird is an omnichannel AI agent platform designed to enhance customer experience by facilitating autonomous support and sales conversations. This innovative solution allows businesses to engage wi

Users
No information available
Industries
  • Computer Software
  • Health, Wellness and Fitness
Market Segment
  • 48% Mid-Market
  • 31% Small-Business
Sendbird features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.7
8.7
Ease Of Integration
Average: 8.5
9.0
Professional Support
Average: 8.4
8.8
Communication Varieties
Average: 8.3
GC
Easy to implement and great account manager support. Very complete SDK Read review
Verified User in Package/Freight Delivery
UP
We've been using Sendbird for conversations, and it has been an exceptional experience. The platform is highly reliable, intuitive, and easy to... Read review
Seller Details
Seller
Sendbird
Company Website
Year Founded
2013
HQ Location
San Mateo, California
Twitter
@SendBird
4,811 Twitter followers
LinkedIn® Page
www.linkedin.com
286 employees on LinkedIn®
Webex Connect
(68)4.5 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Webex Connect is an enterprise Communications Platform as a Service (CPaaS) that enables rapid automation of multi-channel customer journeys. The platform makes it easy for businesses to interact with

    Users
    No information available
    Industries
    • Consumer Services
    • Information Technology and Services
    Market Segment
    • 43% Small-Business
    • 38% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Webex Connect features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.7
    8.4
    Ease Of Integration
    Average: 8.5
    8.9
    Professional Support
    Average: 8.4
    9.0
    Communication Varieties
    Average: 8.3
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • JR
    webex connect comes with a userfriendly interface enabling a user to tailor and customize it to desired state, webex connect brings together... Read review
    CJ
    webex connect comes with a user friendly interface enabling a user to actively understand and customize it's dashboard. the intergration... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Cisco
    Company Website
    Year Founded
    1984
    HQ Location
    San Jose, CA
    Twitter
    @Cisco
    732,001 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    97,323 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Webex Connect is an enterprise Communications Platform as a Service (CPaaS) that enables rapid automation of multi-channel customer journeys. The platform makes it easy for businesses to interact with

Users
No information available
Industries
  • Consumer Services
  • Information Technology and Services
Market Segment
  • 43% Small-Business
  • 38% Mid-Market
Webex Connect features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.7
8.4
Ease Of Integration
Average: 8.5
8.9
Professional Support
Average: 8.4
9.0
Communication Varieties
Average: 8.3
JR
webex connect comes with a userfriendly interface enabling a user to tailor and customize it to desired state, webex connect brings together... Read review
CJ
webex connect comes with a user friendly interface enabling a user to actively understand and customize it's dashboard. the intergration... Read review
Seller Details
Seller
Cisco
Company Website
Year Founded
1984
HQ Location
San Jose, CA
Twitter
@Cisco
732,001 Twitter followers
LinkedIn® Page
www.linkedin.com
97,323 employees on LinkedIn®