The Top 20 Chatbots Software

Check out this list of the top Chatbots Software products based on user satisfaction. A product's satisfaction score is calculated by a proprietary algorithm that factors in real-user satisfaction ratings from review data. Software buyers can compare products according to their satisfaction scores to streamline the buying process and quickly identify the best products based on the experiences of their peers.

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G2 Satisfaction Score

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Qualified

100

Overall Satisfaction Score

100

Top Industries of Reviewers:

Computer Software

62%

Information Technology and Services

26%

Computer & Network Security

Marketing and Advertising

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.2

Meets Requirements

Average: 9.4

9.6

Ease of Doing Business With

Average: 9.4

9.9

Ease of Setup

Average: 9.3

9.3

Quality of Support

Average: 9.4

9.9

Ease of Admin

Average: 9.3

9.3

Smartsupp

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

34%

Apparel & Fashion

24%

Automotive

21%

Furniture

21%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.4

Meets Requirements

Average: 9.4

9.1

Ease of Doing Business With

Average: 9.4

9.1

Ease of Setup

Average: 9.3

9.2

Quality of Support

Average: 9.4

9.1

Ease of Admin

Average: 9.3

9.1

Intercom

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

50%

Information Technology and Services

26%

Financial Services

16%

Consumer Services

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.1

Meets Requirements

Average: 9.4

9.1

Ease of Doing Business With

Average: 9.4

9.2

Ease of Setup

Average: 9.3

8.8

Quality of Support

Average: 9.4

8.9

Ease of Admin

Average: 9.3

9.1

Birdeye

Overall Satisfaction Score

Top Industries of Reviewers:

Construction

35%

Real Estate

25%

Hospital & Health Care

21%

Marketing and Advertising

19%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.2

Meets Requirements

Average: 9.4

9.3

Ease of Doing Business With

Average: 9.4

9.6

Ease of Setup

Average: 9.3

9.0

Quality of Support

Average: 9.4

9.3

Ease of Admin

Average: 9.3

9.4

Glassix

Overall Satisfaction Score

Top Industries of Reviewers:

Real Estate

28%

Information Technology and Services

28%

Education Management

22%

Internet

22%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.7

Meets Requirements

Average: 9.4

9.7

Ease of Doing Business With

Average: 9.4

10.0

Ease of Setup

Average: 9.3

9.7

Quality of Support

Average: 9.4

9.5

Ease of Admin

Average: 9.3

9.6

Botpress

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

36%

Computer Software

24%

Marketing and Advertising

23%

Consulting

18%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

8.7

Meets Requirements

Average: 9.4

8.8

Ease of Doing Business With

Average: 9.4

8.9

Ease of Setup

Average: 9.3

8.8

Quality of Support

Average: 9.4

8.3

Ease of Admin

Average: 9.3

8.8

Tidio

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

30%

Retail

28%

Information Technology and Services

22%

Computer Software

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.3

Meets Requirements

Average: 9.4

9.2

Ease of Doing Business With

Average: 9.4

9.3

Ease of Setup

Average: 9.3

9.3

Quality of Support

Average: 9.4

9.2

Ease of Admin

Average: 9.3

9.4

SendPulse

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

47%

Education Management

20%

Computer Software

18%

Financial Services

15%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.1

Meets Requirements

Average: 9.4

9.1

Ease of Doing Business With

Average: 9.4

9.3

Ease of Setup

Average: 9.3

9.2

Quality of Support

Average: 9.4

9.1

Ease of Admin

Average: 9.3

9.1

SOCi

Overall Satisfaction Score

Top Industries of Reviewers:

Real Estate

55%

Marketing and Advertising

17%

Health, Wellness and Fitness

15%

Leisure, Travel & Tourism

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

8.9

Meets Requirements

Average: 9.4

9.1

Ease of Doing Business With

Average: 9.4

9.3

Ease of Setup

Average: 9.3

9.2

Quality of Support

Average: 9.4

9.1

Ease of Admin

Average: 9.3

9.3

#10

Drift

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

50%

Information Technology and Services

32%

Marketing and Advertising

12%

Financial Services

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

8.9

Meets Requirements

Average: 9.4

8.9

Ease of Doing Business With

Average: 9.4

9.1

Ease of Setup

Average: 9.3

8.8

Quality of Support

Average: 9.4

9.1

Ease of Admin

Average: 9.3

8.7

#11

Kore.AI

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

43%

Computer Software

34%

Banking

17%

Consulting

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.2

Meets Requirements

Average: 9.4

9.2

Ease of Doing Business With

Average: 9.4

9.1

Ease of Setup

Average: 9.3

9.2

Quality of Support

Average: 9.4

9.0

Ease of Admin

Average: 9.3

9.1

#12

Chatbot Builder AI

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

65%

Consulting

18%

Information Technology and Services

Computer Software

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.8

Meets Requirements

Average: 9.4

9.9

Ease of Doing Business With

Average: 9.4

10.0

Ease of Setup

Average: 9.3

9.7

Quality of Support

Average: 9.4

10.0

Ease of Admin

Average: 9.3

10.0

#13

Wati

Overall Satisfaction Score

Top Industries of Reviewers:

Education Management

32%

Information Technology and Services

25%

Marketing and Advertising

22%

Retail

21%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.4

Meets Requirements

Average: 9.4

9.3

Ease of Doing Business With

Average: 9.4

9.4

Ease of Setup

Average: 9.3

9.1

Quality of Support

Average: 9.4

8.9

Ease of Admin

Average: 9.3

9.4

#14

Zendesk Support Suite

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

31%

Information Technology and Services

29%

Financial Services

23%

Retail

16%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.0

Meets Requirements

Average: 9.4

9.0

Ease of Doing Business With

Average: 9.4

8.6

Ease of Setup

Average: 9.3

8.7

Quality of Support

Average: 9.4

8.7

Ease of Admin

Average: 9.3

8.6

#15

DoubleTick.io

Overall Satisfaction Score

Top Industries of Reviewers:

Real Estate

35%

Manufacturing

25%

Financial Services

25%

Health, Wellness and Fitness

15%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.8

Meets Requirements

Average: 9.4

9.7

Ease of Doing Business With

Average: 9.4

9.6

Ease of Setup

Average: 9.3

9.5

Quality of Support

Average: 9.4

9.9

Ease of Admin

Average: 9.3

9.6

#16

Twixor

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

38%

Information Technology and Services

35%

Events Services

18%

Marketing and Advertising

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.8

Meets Requirements

Average: 9.4

9.7

Ease of Doing Business With

Average: 9.4

9.4

Ease of Setup

Average: 9.3

9.8

Quality of Support

Average: 9.4

9.7

Ease of Admin

Average: 9.3

9.3

#17

Leadoo

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

31%

Marketing and Advertising

28%

Staffing and Recruiting

25%

Construction

16%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.1

Meets Requirements

Average: 9.4

9.1

Ease of Doing Business With

Average: 9.4

9.5

Ease of Setup

Average: 9.3

9.2

Quality of Support

Average: 9.4

9.8

Ease of Admin

Average: 9.3

9.0

#18

Humanly

Overall Satisfaction Score

Top Industries of Reviewers:

Staffing and Recruiting

42%

Computer Software

25%

Hospital & Health Care

21%

Accounting

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.7

Meets Requirements

Average: 9.4

9.7

Ease of Doing Business With

Average: 9.4

10.0

Ease of Setup

Average: 9.3

9.6

Quality of Support

Average: 9.4

10.0

Ease of Admin

Average: 9.3

9.5

#19

CommBox

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

27%

Insurance

27%

Consumer Services

27%

Hospital & Health Care

18%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

10.0

Meets Requirements

Average: 9.4

9.9

Ease of Doing Business With

Average: 9.4

10.0

Ease of Setup

Average: 9.3

10.0

Quality of Support

Average: 9.4

10.0

Ease of Admin

Average: 9.3

10.0

#20

Getgabs

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

50%

Marketing and Advertising

33%

Computer & Network Security

Hospital & Health Care

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

10.0

Meets Requirements

Average: 9.4

9.9

Ease of Doing Business With

Average: 9.4

9.4

Ease of Setup

Average: 9.3

9.9

Quality of Support

Average: 9.4

10.0

Ease of Admin

Average: 9.3

9.7

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