Botpress Reviews & Product Details

Botpress is a leading AI platform built for creating and deploying autonomous AI agents at scale. Headquartered in Montreal and trusted by teams in over 190 countries, Botpress gives organizations the infrastructure needed to move beyond traditional chatbots and build agents that reason, act, and integrate directly into business systems. The platform is used by startups, growth-stage companies, and global enterprises to automate real workflows, improve efficiency, and deliver intelligent customer and employee experiences. At its foundation, Botpress provides the essential building blocks for production-ready agents: multi-turn reasoning, tool orchestration, persistent memory, safe code execution in a sandboxed environment, and runtime isolation to ensure predictable behavior over time. Agents can interact with APIs, handle structured data, write and execute code, and return rich UI responses, all while maintaining stability and scale. Each agent runs in a fully isolated environment to reduce risk and prevent regressions. Botpress supports both no-code and pro-code development. Business teams launch agents quickly using the visual Studio, while developers leverage SDKs and APIs for full customization and integration. This dual approach makes Botpress accessible to non-technical users yet powerful enough for engineers building complex, domain-specific logic. The result is faster time-to-value without sacrificing control or flexibility. Organizations use Botpress to automate customer support, streamline backend workflows, manage internal tools, and tackle domain-specific tasks that previously required full-stack engineering. The platform helps teams ship agents that operate safely, respond accurately, and scale across departments and regions. By blending visual development with enterprise-grade extensibility, Botpress shortens the gap between experimentation and production, ensuring companies can move quickly without compromising reliability. In 2025, Botpress raised a $25M Series B led by FRAMEWORK Ventures with participation from HubSpot, Deloitte, and Inovia, to accelerate platform growth and global adoption. The company continues to expand its ecosystem of tools, integrations, and prebuilt workflows, making it easier for businesses to adopt AI agents in real-world use cases. Botpress stands at the center of the shift from static chatbots to autonomous AI systems. By providing the infrastructure for safe, scalable, and production-ready agents, Botpress enables companies to transform how work gets done across customer-facing and internal processes.

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Languages Supported

Arabic, Bengali, Bulgarian, Catalan, Czech, German, English, Finnish, French, Hebrew, Croatian, Hungarian, Armenian, Italian, Japanese, Malay, Dutch, Norwegian, Polish, Portuguese, Spanish, Albanian, Swedish, Vietnamese, Chinese (Simplified), Chinese (Traditional)

Overview by

David Rubies (Product Marketing)

Pricing

Pricing provided by Botpress.

Pay-as-you-go

Free

Per Month

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Botpress Media

Design your conversations using our visual builder.

Analyze your conversational experiences to improve

Botpress Demo - Automatically Translate Conversations

Build a conversational experience that understands every user's language and automatically translates your content to match.

Test your chatbot using our built-in emulator and debugger.

Botpress is a user-friendly platform that empowers individuals and teams of all sizes to design, build, and deploy AI-powered chatbots and agents.

Botpress for customer support demo

Botpress in 120 seconds

What is Botpress?

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Marcus H.

Global Youth Ambassador

Small-Business (50 or fewer emp.)

3/28/2026

"Easy-to-Use Chatbot Tool with Robust Features"

5/5

What do you like best about Botpress?

I like that Botpress is simple to use. It's easy to use regardless of whether I'm using a standard node or an autonomous node. Connecting the nodes is straightforward, and I can easily identify if there's a problem. The standard node is powerful for me as I use it a lot to integrate with other applications like Resend, Twilio, and WhatsApp API, and I also need to execute codes. The autonomous node helps in generating conversations on the chatbot. The initial setup of Botpress was very easy. Review collected by and hosted on G2.com.

What do you dislike about Botpress?

I still fail to connect the workflows. Let's say I want to have a separate workflow for a quotation system and one for a price system to work together. It has been difficult to connect these flows as I created them separately. Review collected by and hosted on G2.com.

Jaime Ricardo L.

Jefe del Departamento de Políticas y Herramientas en materia de Transparencia

Mid-Market (51-1000 emp.)

3/26/2026

Guest users or non-business users of the software, not included in G2 scores.

"Trustworthy AI for Public Services and Citizens"

5/5

What do you like best about Botpress?

Botpress makes it easy to build chatbots and integrate them into WordPress sites. Adding official sources for responses is straightforward, ensuring accurate and trustworthy communication. As a generative AI tool, it efficiently answers citizens’ questions about procedures, services, and regulations on transparency and access to information, using clear language for people without legal expertise.

The platform is fast in delivering responses and keeps conversations fluid. Updates are simple to manage, and the reporting tools are very useful to track interactions and monitor resource usage. I also appreciate how easy it is to find text and video tutorials that help quickly learn how to manage and administer Botpress. Review collected by and hosted on G2.com.

What do you dislike about Botpress?

In the free plan, it is not possible to select custom date ranges when generating reports, which limits the ability to analyze specific periods. Another downside is that conversations cannot be exported in an open format, making it harder to integrate the data into visualization tools like Looker Studio. Having these features available would greatly improve flexibility and reporting capabilities. Review collected by and hosted on G2.com.

What problems is Botpress solving and how is that benefiting you?

Botpress helps us provide clear and fast answers to citizens of Oaxaca about the requirements needed to complete a procedure or request a public service. It supports the right of access to public information by ensuring that every response comes from the official knowledge base, making the information trustworthy and accurate.

The most important benefit is that the platform allows us to offer this service 24/7, every day of the year. Later, by reviewing the interaction logs, we can understand the real needs of citizens and what they are looking for when visiting the state government portal. This has improved transparency, efficiency, and the overall quality of communication with the public. Review collected by and hosted on G2.com.

Muhammad T.

Data Analyst

Small-Business (50 or fewer emp.)

3/2/2026

"Flexible Visual Flow Builder for Scalable, Human-Like Support"

4.5/5

What do you like best about Botpress?

What I like best about Botpress is its flexibility and powerful visual flow builder, which makes it easy to design intelligent, automated conversations without heavy coding. The ability to integrate with tools like WhatsApp, websites, and Make.com, along with AI-powered responses and knowledge base features, allows businesses to deliver fast, accurate, and scalable customer support while maintaining a human-like experience. Review collected by and hosted on G2.com.

What do you dislike about Botpress?

One challenge with Botpress is that initial setup and advanced integrations can be complex for non-technical users, especially when configuring workflows, APIs, or external tools. Additionally, managing conversation logic at scale can become difficult without clear structure, and customization sometimes requires technical knowledge to achieve the desired user experience. Review collected by and hosted on G2.com.

What problems is Botpress solving and how is that benefiting you?

Botpress solves the problem of managing high volumes of customer enquiries by automating responses and providing instant support across multiple channels. It helps streamline customer service, reduce response times, and ensure consistent, accurate information is delivered to users.

For my use case, it benefits me by allowing 24/7 automated support, capturing customer enquiries efficiently, and integrating with tools like Google Sheets and Make.com to organise orders and follow-ups. This improves operational efficiency, enhances customer experience, and frees up time to focus on business growth. Review collected by and hosted on G2.com.

Saba Gul B.

Volunteer Intern – Conversational AI Developer

Small-Business (50 or fewer emp.)

3/24/2026

Guest users or non-business users of the software, not included in G2 scores.

"Visual Flow Builder Makes Botpress Fast and Easy for Conversation Design"

4.5/5

What do you like best about Botpress?

The most helpful part of Botpress is the visual flow builder. It makes creating and managing conversations straightforward without needing advanced coding skills. It also allows quick testing and changes which is useful when working on projects with limited time. Review collected by and hosted on G2.com.

What do you dislike about Botpress?

One downside of Botpress is the learning curve at the start. Some features are not very intuitive and it can take time to understand how variables and conditions work together. Debugging can also feel a bit trial and error especially when building more complex flows. Review collected by and hosted on G2.com.

What problems is Botpress solving and how is that benefiting you?

Botpress helps solve the problem of building chatbots quickly without needing to develop everything from scratch. It makes it easier to automate conversations and handle user questions in one place. This benefited me by saving time during a client project and allowing us to focus more on the chatbot’s content and user experience rather than technical setup. Review collected by and hosted on G2.com.

Jaish M.

Software Engineer Internship

Small-Business (50 or fewer emp.)

1/27/2026

"Flexible Integrations, Highly Customizable, and Budget-Friendly"

5/5

What do you like best about Botpress?

It offers strong integration support, with multiple ways to integrate that provide flexibility for users. It also provides a high level of customization, with a wide variety of options such as LLMs and APIs. On top of that, it’s budget-friendly. Review collected by and hosted on G2.com.

What do you dislike about Botpress?

The documentation could be more in-depth. Sometimes it’s hard to understand, and I find myself wishing certain parts were explained more clearly. there could be add flowchart and videos for easy to understand. Review collected by and hosted on G2.com.

What problems is Botpress solving and how is that benefiting you?

It provides low-code infrastructure for chatbots. It offers high automation with customization. We previously used another platform for an AI chatbot, but we found it difficult to implement and integrate into our software. With Botpress, we can customize and fully automate the chatbot, and integrate it as per our use case, since it provides different types of integration methods. Review collected by and hosted on G2.com.

Harshita G.

Assistant manager

Mid-Market (51-1000 emp.)

3/22/2026

"Interactive No-Code Chatbots Made Easy—Plus Great WhatsApp Integration"

5/5

What do you like best about Botpress?

Botpress is a very interactive no-code tool that lets me create a chatbot easily, without having to dig into the technical stuff. The WhatsApp integration is also super easy. On the Plus plan, the conversation analysis helps my organisation understand clients better. Review collected by and hosted on G2.com.

What do you dislike about Botpress?

One thing I dislike is that it charges an extra $20 for more than 500 messages and API calls. If someone only needs a little more than 500, it feels like you still have to pay $20, even though you might not use anywhere near that many. We used to pay $20 for 5,000 calls, so this change seems a bit expensive. Review collected by and hosted on G2.com.

Ahmed S.

marketing

Small-Business (50 or fewer emp.)

3/25/2026

Business partner of the seller or seller's competitor, not included in G2 scores.

Guest users or non-business users of the software, not included in G2 scores.

"Flexible, Developer-Friendly Botpress for Highly Custom Chatbots"

4/5

What do you like best about Botpress?

What I like best about Botpress is its flexibility and developer-friendly design. It allows you to create highly customized conversational flows, integrate with multiple channels, and manage content and NLP models in a centralized way. Its open-source nature also makes it easy to extend and adapt to specific business needs while giving full control over data and deployment. Review collected by and hosted on G2.com.

What do you dislike about Botpress?

One challenge with Botpress is that its interface and documentation can sometimes feel overwhelming, especially for beginners. Setting up advanced features or integrations may require a steep learning curve and some familiarity with coding and server management. Review collected by and hosted on G2.com.

What problems is Botpress solving and how is that benefiting you?

Botpress addresses the challenge of building and managing intelligent chatbots in a flexible, centralized way. It brings natural language understanding, conversation flow design, and multi-channel deployment together in one platform, which helps reduce the complexity of creating conversational experiences from scratch.

For me, that translates into faster development, smoother iteration, and stronger control over how the bot behaves. It also makes it easier to deliver more personalized and consistent interactions, handle multiple customer inquiries efficiently, and keep full ownership of the data and logic behind the bot. In the end, this supports higher user satisfaction and better operational efficiency. Review collected by and hosted on G2.com.

Verified User in Financial Services

Mid-Market (51-1000 emp.)

3/24/2026

"Botpress: Intuitive, flexible, and powerful for creating internal chatbots"

5/5

What do you like best about Botpress?

I’ve been using Botpress to build an internal CRM chatbot, and it’s been a great experience so far.

The platform is very intuitive and flexible, making it easy to design conversational flows and structure a chatbot that actually supports real business needs. Even on the free plan, I was able to implement features like email validation, guided interactions, and responses based on a structured knowledge base.

One of the biggest advantages is how easy it is to iterate and improve. As we ran internal tests, we continuously refined the bot’s responses and flows, which significantly improved accuracy and usability.

The knowledge base feature is especially valuable for centralizing information like FAQs and internal processes, making the chatbot more reliable for users.

There are still some limitations on the free plan, mainly around integrations and automation (like opening tickets directly from the chatbot), but the platform already delivers a lot of value.

Overall, Botpress is a powerful and accessible tool for anyone looking to start building AI agents for internal support or customer service. Review collected by and hosted on G2.com.

What do you dislike about Botpress?

As a suggestion for improvement, it would be very valuable to have more native integration capabilities (even in the free plan), especially for actions like automatically creating support tickets or sending emails directly from the chatbot. This would make it easier to connect the bot with operational workflows and increase its practical impact. Review collected by and hosted on G2.com.

What problems is Botpress solving and how is that benefiting you?

I’ve been using Botpress to build an internal CRM chatbot, and it’s been a great experience so far.

The knowledge base feature is especially valuable for centralizing information like FAQs and internal processes, making the chatbot more reliable for users.

There are still some limitations on the free plan, mainly around integrations and automation (like opening tickets directly from the chatbot), but the platform already delivers a lot of value.

Overall, Botpress is a powerful and accessible tool for anyone looking to start building AI agents for internal support or customer service. Review collected by and hosted on G2.com.

Chitraksh G.

Junior Software Engineer

Small-Business (50 or fewer emp.)

1/23/2026

Guest users or non-business users of the software, not included in G2 scores.

"Botpress Nails the Balance: Automatic + Custom Integrations with Flexible AI Models"

5/5

What do you like best about Botpress?

The best thing is the mix of automatic integrations and custom integration options. In general, some tools offer only custom integration, while others focus mainly on automatic ones, but botpress provides the best combination of both. I also like the AI features in it, because we can use a variety of llm model depending on our use case. Review collected by and hosted on G2.com.

What do you dislike about Botpress?

Although I like Botpress compared to others in the industry, the Android application integration still feels a bit complicated. I know we can do it through the Chat API, but I think the process could be simplified and made more straightforward. Review collected by and hosted on G2.com.

Italo R.

Small-Business (50 or fewer emp.)

3/6/2026

"Effortlessly Connects and Supports Multi-Channel Communication"

5/5

What do you like best about Botpress?

I really appreciate Botpress for its user interface and the ease of connecting with any communication channel. It stands out because, after testing many different tools, Botpress made it easier to connect different parts, like standard nodes and autonomous nodes using AI models to reply, and switching between nodes. I can execute custom code and connect the agent into different communication channels like WhatsApp, Instagram, and our website. Additionally, having support in a paid plan is a big plus. The documentation is good, and the Discord channel is very helpful. Review collected by and hosted on G2.com.

What do you dislike about Botpress?

My only issue was related to using the WhatsApp integration sandbox number for Brazilian phone numbers, but once connected directly via WhatsApp Business it worked fine. There was a small learning curve, but the documentation is good. Review collected by and hosted on G2.com.