The Top 20 Easiest To Use Chatbots Software

See the top Chatbots Software products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

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Usability Score

Compare

Chatbot Builder AI

9.5

Overall Usability Score

9.5

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.9

Ease of Use

Average: 9.3

9.8

Meets Requirements

Average: 9.2

9.9

Customer Segment Breakdown

Small Business

98%

Mid Market

Qualified

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.2

Ease of Use

Average: 9.3

9.0

Meets Requirements

Average: 9.2

9.5

Customer Segment Breakdown

Small Business

11%

Mid Market

70%

Enterprise

19%

Wati

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.3

Ease of Use

Average: 9.3

9.3

Meets Requirements

Average: 9.2

9.2

Customer Segment Breakdown

Small Business

80%

Mid Market

19%

Enterprise

Birdeye

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.2

Ease of Use

Average: 9.3

9.1

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

55%

Mid Market

35%

Enterprise

DoubleTick.io

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.5

Ease of Use

Average: 9.3

9.7

Meets Requirements

Average: 9.2

9.6

Customer Segment Breakdown

Small Business

75%

Mid Market

25%

Intercom

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.9

Ease of Use

Average: 9.3

8.9

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

59%

Mid Market

37%

Enterprise

Tidio

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.3

Ease of Use

Average: 9.3

9.1

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

91%

Mid Market

Enterprise

Podium

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.2

Ease of Use

Average: 9.3

9.2

Meets Requirements

Average: 9.2

8.8

Customer Segment Breakdown

Small Business

59%

Mid Market

36%

Enterprise

SOCi

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.2

Ease of Use

Average: 9.3

8.8

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

54%

Mid Market

29%

Enterprise

17%

#10

Leadoo

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.9

Ease of Use

Average: 9.3

9.0

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

54%

Mid Market

36%

Enterprise

10%

#11

Smartsupp

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.9

Ease of Use

Average: 9.3

9.3

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

97%

Mid Market

Enterprise

#12

Humanly

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.4

Ease of Use

Average: 9.3

9.7

Meets Requirements

Average: 9.2

9.6

Customer Segment Breakdown

Small Business

29%

Mid Market

50%

Enterprise

21%

#13

Zendesk Support Suite

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.3

Ease of Use

Average: 9.3

8.8

Meets Requirements

Average: 9.2

8.8

Customer Segment Breakdown

Small Business

41%

Mid Market

45%

Enterprise

13%

#14

Twixor

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.2

Ease of Use

Average: 9.3

9.7

Meets Requirements

Average: 9.2

9.6

Customer Segment Breakdown

Small Business

51%

Mid Market

40%

Enterprise

#15

AiSensy

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.3

Ease of Use

Average: 9.3

9.0

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

90%

Mid Market

10%

#16

SendPulse

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.9

Ease of Use

Average: 9.3

9.0

Meets Requirements

Average: 9.2

8.9

Customer Segment Breakdown

Small Business

90%

Mid Market

Enterprise

#17

Kore.AI

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.0

Ease of Use

Average: 9.3

9.1

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

32%

Mid Market

25%

Enterprise

43%

#18

Chatling

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.3

Ease of Use

Average: 9.3

9.5

Meets Requirements

Average: 9.2

9.6

Customer Segment Breakdown

Small Business

97%

Mid Market

#19

Botsonic

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.0

Ease of Use

Average: 9.3

9.3

Meets Requirements

Average: 9.2

8.8

Customer Segment Breakdown

Small Business

78%

Mid Market

17%

Enterprise

#20

Boost.ai

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.9

Ease of Use

Average: 9.3

9.9

Meets Requirements

Average: 9.2

9.9

Customer Segment Breakdown

Small Business

35%

Mid Market

41%

Enterprise

24%