The Top 20 Easiest To Use AI Chatbots Software

See the top AI Chatbots Software products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

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Usability Score

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ChatGPT

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.1

Ease of Use

Average: 9.2

9.6

Meets Requirements

Average: 9.0

9.1

Customer Segment Breakdown

Small Business

63%

Mid Market

25%

Enterprise

12%

Zoom Workplace

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.8

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.0

9.4

Customer Segment Breakdown

Small Business

51%

Mid Market

31%

Enterprise

18%

Tidio

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.2

Ease of Use

Average: 9.2

9.0

Meets Requirements

Average: 9.0

9.0

Customer Segment Breakdown

Small Business

91%

Mid Market

Enterprise

Podium

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.5

Ease of Use

Average: 9.2

9.3

Meets Requirements

Average: 9.0

9.1

Customer Segment Breakdown

Small Business

60%

Mid Market

35%

Enterprise

Kore.AI

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.9

Ease of Use

Average: 9.2

9.1

Meets Requirements

Average: 9.0

9.1

Customer Segment Breakdown

Small Business

32%

Mid Market

25%

Enterprise

43%

Notion

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.7

Ease of Use

Average: 9.2

8.4

Meets Requirements

Average: 9.0

8.9

Customer Segment Breakdown

Small Business

76%

Mid Market

19%

Enterprise

indigitall

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.0

Ease of Use

Average: 9.2

9.3

Meets Requirements

Average: 9.0

9.1

Customer Segment Breakdown

Small Business

44%

Mid Market

47%

Enterprise

10%

Alhena AI

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.7

Ease of Use

Average: 9.2

9.8

Meets Requirements

Average: 9.0

9.3

Customer Segment Breakdown

Small Business

68%

Mid Market

32%

TESS AI

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.0

Ease of Use

Average: 9.2

9.0

Meets Requirements

Average: 9.0

8.5

Customer Segment Breakdown

Small Business

88%

Mid Market

Enterprise

#10

1min.AI

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.1

Ease of Use

Average: 9.2

8.5

Meets Requirements

Average: 9.0

8.5

Customer Segment Breakdown

Small Business

87%

Mid Market

Enterprise

#11

Tune AI

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.6

Ease of Use

Average: 9.2

9.1

Meets Requirements

Average: 9.0

8.2

Customer Segment Breakdown

Small Business

75%

Mid Market

18%

Enterprise

#12

Simplified

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.9

Ease of Use

Average: 9.2

8.5

Meets Requirements

Average: 9.0

8.9

Customer Segment Breakdown

Small Business

95%

Mid Market

Enterprise

#13

Voiceflow

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.9

Ease of Use

Average: 9.2

9.3

Meets Requirements

Average: 9.0

8.9

Customer Segment Breakdown

Small Business

61%

Mid Market

18%

Enterprise

21%

#14

Octocom AI Customer Experience Suite

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.9

Ease of Use

Average: 9.2

9.6

Meets Requirements

Average: 9.0

9.7

Customer Segment Breakdown

Small Business

65%

Mid Market

35%

#15

Letter AI

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.3

Ease of Use

Average: 9.2

9.9

Meets Requirements

Average: 9.0

9.6

Customer Segment Breakdown

Small Business

Mid Market

68%

Enterprise

27%

#16

marketbetter

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.4

Ease of Use

Average: 9.2

9.5

Meets Requirements

Average: 9.0

9.2

Customer Segment Breakdown

Small Business

50%

Mid Market

45%

Enterprise

#17

Sendbird

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.1

Ease of Use

Average: 9.2

9.3

Meets Requirements

Average: 9.0

9.1

Customer Segment Breakdown

Small Business

31%

Mid Market

48%

Enterprise

21%

#18

Dashworks

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.2

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.0

8.7

Customer Segment Breakdown

Small Business

28%

Mid Market

51%

Enterprise

21%

#19

Decagon

8.2

Overall Usability Score

8.2

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.8

Ease of Use

Average: 9.2

9.1

Meets Requirements

Average: 9.0

9.2

Customer Segment Breakdown

Small Business

17%

Mid Market

67%

Enterprise

17%

#20

Moveworks

7.8

Overall Usability Score

7.8

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.3

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.0

8.9

Customer Segment Breakdown

Small Business

15%

Mid Market

10%

Enterprise

76%

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