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The Top 20 Easiest To Use AI Chatbots Software

See the top AI Chatbots Software products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

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Usability Score

Compare

ChatGPT

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.3

Ease of Use

Average: 9.2

9.6

Meets Requirements

Average: 9.0

9.1

Customer Segment Breakdown

Small Business

62%

Mid Market

26%

Enterprise

12%

Zoom Workplace

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.7

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.0

9.4

Customer Segment Breakdown

Small Business

51%

Mid Market

31%

Enterprise

18%

Tidio

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.2

Ease of Use

Average: 9.2

9.0

Meets Requirements

Average: 9.0

9.0

Customer Segment Breakdown

Small Business

92%

Mid Market

Enterprise

Kore.AI

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.0

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.0

9.1

Customer Segment Breakdown

Small Business

32%

Mid Market

25%

Enterprise

43%

Podium

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.4

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.0

9.0

Customer Segment Breakdown

Small Business

59%

Mid Market

36%

Enterprise

Alhena AI

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.7

Ease of Use

Average: 9.2

9.7

Meets Requirements

Average: 9.0

9.3

Customer Segment Breakdown

Small Business

68%

Mid Market

32%

1min.AI

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.1

Ease of Use

Average: 9.2

8.5

Meets Requirements

Average: 9.0

8.6

Customer Segment Breakdown

Small Business

86%

Mid Market

Enterprise

Simplified

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.9

Ease of Use

Average: 9.2

8.6

Meets Requirements

Average: 9.0

8.9

Customer Segment Breakdown

Small Business

95%

Mid Market

Enterprise

Pareto

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.0

Ease of Use

Average: 9.2

9.1

Meets Requirements

Average: 9.0

8.6

Customer Segment Breakdown

Small Business

88%

Mid Market

Enterprise

#10

Tune AI

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.7

Ease of Use

Average: 9.2

9.0

Meets Requirements

Average: 9.0

8.3

Customer Segment Breakdown

Small Business

75%

Mid Market

18%

Enterprise

#11

Letter AI

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.3

Ease of Use

Average: 9.2

9.9

Meets Requirements

Average: 9.0

9.6

Customer Segment Breakdown

Small Business

Mid Market

67%

Enterprise

29%

#12

Octocom AI Customer Experience Suite

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.7

Ease of Use

Average: 9.2

9.6

Meets Requirements

Average: 9.0

9.7

Customer Segment Breakdown

Small Business

63%

Mid Market

38%

#13

Sendbird

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.4

Ease of Use

Average: 9.2

9.4

Meets Requirements

Average: 9.0

9.3

Customer Segment Breakdown

Small Business

31%

Mid Market

48%

Enterprise

21%

#14

indigitall

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.8

Ease of Use

Average: 9.2

9.3

Meets Requirements

Average: 9.0

9.3

Customer Segment Breakdown

Small Business

39%

Mid Market

51%

Enterprise

10%

#15

marketbetter

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.4

Ease of Use

Average: 9.2

9.5

Meets Requirements

Average: 9.0

9.2

Customer Segment Breakdown

Small Business

50%

Mid Market

45%

Enterprise

#16

Voiceflow

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.8

Ease of Use

Average: 9.2

9.3

Meets Requirements

Average: 9.0

8.9

Customer Segment Breakdown

Small Business

60%

Mid Market

17%

Enterprise

23%

#17

Dashworks

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.2

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.0

8.7

Customer Segment Breakdown

Small Business

28%

Mid Market

51%

Enterprise

22%

#18

Decagon

8.1

Overall Usability Score

8.1

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.8

Ease of Use

Average: 9.2

9.1

Meets Requirements

Average: 9.0

9.1

Customer Segment Breakdown

Small Business

20%

Mid Market

67%

Enterprise

13%

#19

Moveworks

7.9

Overall Usability Score

7.9

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.4

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.0

8.9

Customer Segment Breakdown

Small Business

15%

Mid Market

10%

Enterprise

76%

#20

Google Cloud Dialogflow

7.6

Overall Usability Score

7.6

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.1

Ease of Use

Average: 9.2

8.8

Meets Requirements

Average: 9.0

8.2

Customer Segment Breakdown

Small Business

46%

Mid Market

20%

Enterprise

35%