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Best Conversation Intelligence Software

JJ
Researched and written by Julie Jung

Conversation intelligence (CI) software records, transcribes, and analyzes sales calls. Through analyzing sales calls, CI software can identify keywords and topics of conversation so users can quickly jump to those points in the recorded sales calls and further analyze valuable insights. CI software can be used by businesses to take notes on key conversations with potential buyers, identify risky or noncompliant topics of conversation, coach new sales representatives on best practices, and any other use cases that can be used from the analysis and transcription of sales calls.

Sales coaching software is a related software that generally offers conversation intelligence capabilities but focuses less on analyzing the transcription and text of a call and more on the language, cadence, and technique of the sales representative. Additionally, sales coaching software provides separate features for sales representatives to easily view and organize sales deals that are in the pipeline.

To qualify for inclusion in the Conversation Intelligence (CI) category, a product must:

Transcribe calls into text and data that can be searched and analyzed
Analyze the transcription of a call and identify keywords, themes, and possible action items
Provide statics of a conversation including talk ratios, customer interactivity, and total call duration

Best Conversation Intelligence Software At A Glance

Leader:
Salesforce Sales Cloud
Salesforce Sales Cloud
Highest Performer:
Salesken
Salesken
Best Contender:
Dialpad Support
Dialpad Support
Most Niche:
JustCall
JustCall
Most Trending:
Fathom
Fathom
Show LessShow More
Best Contender:
Dialpad Support
Dialpad Support
Most Niche:
JustCall
JustCall
Most Trending:
Fathom
Fathom

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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168 Listings in Conversation Intelligence Available
Salesforce Sales Cloud
(23,254)4.4 out of 5
Optimized for quick response
View top Consulting Services for Salesforce Sales Cloud
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DealsSpecial offer!
25% off: Starting at $18.75/user/month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Accelerate revenue from pipeline to paycheck with Salesforce Sales Cloud - your complete growth platform that brings together the power of humans with agents at every step of the sales cycle. Boost pr

    Users
    • Account Executive
    • Account Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 46% Mid-Market
    • 34% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Salesforce Sales Cloud is a CRM software that centralizes customer and lead information, automates tasks, and provides reporting tools for sales teams.
    • Reviewers appreciate the platform's ability to integrate with other software, its automation capabilities, and the comprehensive view it provides of customer interactions and sales leads.
    • Users reported issues with the platform's complexity, particularly in terms of customization, as well as unresponsive customer service and a steep learning curve for new users.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Salesforce Sales Cloud Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    4,526
    Features
    3,903
    Lead Management
    2,326
    Customizability
    2,164
    Customization
    2,116
    Cons
    Learning Curve
    2,184
    Missing Features
    1,432
    Expensive
    1,403
    Limitations
    1,373
    Limited Features
    1,304
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Salesforce Sales Cloud features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.4
    8.7
    Artificial Intelligence
    Average: 8.6
    8.6
    Customer Scoring
    Average: 8.4
    8.1
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Salesforce
    Company Website
    Year Founded
    1999
    HQ Location
    San Francisco, CA
    Twitter
    @salesforce
    583,703 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    78,543 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Accelerate revenue from pipeline to paycheck with Salesforce Sales Cloud - your complete growth platform that brings together the power of humans with agents at every step of the sales cycle. Boost pr

Users
  • Account Executive
  • Account Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 46% Mid-Market
  • 34% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Salesforce Sales Cloud is a CRM software that centralizes customer and lead information, automates tasks, and provides reporting tools for sales teams.
  • Reviewers appreciate the platform's ability to integrate with other software, its automation capabilities, and the comprehensive view it provides of customer interactions and sales leads.
  • Users reported issues with the platform's complexity, particularly in terms of customization, as well as unresponsive customer service and a steep learning curve for new users.
Salesforce Sales Cloud Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
4,526
Features
3,903
Lead Management
2,326
Customizability
2,164
Customization
2,116
Cons
Learning Curve
2,184
Missing Features
1,432
Expensive
1,403
Limitations
1,373
Limited Features
1,304
Salesforce Sales Cloud features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.4
8.7
Artificial Intelligence
Average: 8.6
8.6
Customer Scoring
Average: 8.4
8.1
AI Text Summarization
Average: 8.6
Seller Details
Seller
Salesforce
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
583,703 Twitter followers
LinkedIn® Page
www.linkedin.com
78,543 employees on LinkedIn®
Gong
(6,104)4.8 out of 5
Optimized for quick response
9th Easiest To Use in Conversation Intelligence software
View top Consulting Services for Gong
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    See More. Understand More. Win More. Gong’s Revenue AI Platform is the #1 choice for organizations looking to drive productivity, predictability, and revenue growth. Powered by proprietary Revenue

    Users
    • Account Executive
    • Customer Success Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 70% Mid-Market
    • 17% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Gong is a tool designed to record and analyze sales calls, providing transcripts, summaries, and AI-generated insights to improve sales performance and coaching.
    • Users frequently mention the ease of use, the ability to search transcripts for specific information, the time-saving auto-generated follow-up emails, and the valuable insights provided for coaching and performance improvement.
    • Users reported occasional inaccuracies in the AI-generated transcripts and summaries, limitations in the reporting and analytics capabilities, and a desire for more customization and flexibility in the data analytics.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Gong Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    436
    Helpful
    413
    Call Recording
    332
    Recording
    264
    AI Summary
    257
    Cons
    Call Issues
    150
    Recording Issues
    141
    Accuracy Issues
    98
    AI Inaccuracy
    90
    Missing Features
    76
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Gong features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.4
    8.7
    Artificial Intelligence
    Average: 8.6
    8.6
    Customer Scoring
    Average: 8.4
    8.9
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Gong
    Company Website
    Year Founded
    2015
    HQ Location
    San Francisco, California
    Twitter
    @Gong_io
    7,606 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,695 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

See More. Understand More. Win More. Gong’s Revenue AI Platform is the #1 choice for organizations looking to drive productivity, predictability, and revenue growth. Powered by proprietary Revenue

Users
  • Account Executive
  • Customer Success Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 70% Mid-Market
  • 17% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Gong is a tool designed to record and analyze sales calls, providing transcripts, summaries, and AI-generated insights to improve sales performance and coaching.
  • Users frequently mention the ease of use, the ability to search transcripts for specific information, the time-saving auto-generated follow-up emails, and the valuable insights provided for coaching and performance improvement.
  • Users reported occasional inaccuracies in the AI-generated transcripts and summaries, limitations in the reporting and analytics capabilities, and a desire for more customization and flexibility in the data analytics.
Gong Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
436
Helpful
413
Call Recording
332
Recording
264
AI Summary
257
Cons
Call Issues
150
Recording Issues
141
Accuracy Issues
98
AI Inaccuracy
90
Missing Features
76
Gong features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.4
8.7
Artificial Intelligence
Average: 8.6
8.6
Customer Scoring
Average: 8.4
8.9
AI Text Summarization
Average: 8.6
Seller Details
Seller
Gong
Company Website
Year Founded
2015
HQ Location
San Francisco, California
Twitter
@Gong_io
7,606 Twitter followers
LinkedIn® Page
www.linkedin.com
1,695 employees on LinkedIn®
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Fathom
(4,834)5.0 out of 5
Optimized for quick response
3rd Easiest To Use in Conversation Intelligence software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Fathom is a free app that instantly records, transcribes, and summarizes your Zoom, Google Meet, or Microsoft Teams meetings so you can focus on the conversation instead of taking notes. Receive accur

    Users
    • CEO
    • Founder
    Industries
    • Marketing and Advertising
    • Computer Software
    Market Segment
    • 80% Small-Business
    • 18% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Fathom is a tool that records and transcribes meetings, generating summaries and action items for easy review and follow-up.
    • Reviewers frequently mention the accuracy of the transcriptions and summaries, the ease of use, and the time-saving benefits of not having to manually take notes during meetings.
    • Users reported occasional issues with the tool joining meetings, minor transcription errors, and a desire for more seamless integration with other platforms and languages.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Fathom Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    2,558
    AI Summary
    2,199
    Helpful
    2,015
    Accuracy
    1,875
    Summaries
    1,609
    Cons
    Recording Issues
    724
    Meeting Management
    570
    Missing Features
    421
    Call Issues
    360
    AI Inaccuracy
    348
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Fathom features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.4
    9.3
    Artificial Intelligence
    Average: 8.6
    8.4
    Customer Scoring
    Average: 8.4
    9.4
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Fathom
    Company Website
    Year Founded
    2020
    HQ Location
    San Francisco, CA
    Twitter
    @FathomDotVideo
    2,986 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    141 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Fathom is a free app that instantly records, transcribes, and summarizes your Zoom, Google Meet, or Microsoft Teams meetings so you can focus on the conversation instead of taking notes. Receive accur

Users
  • CEO
  • Founder
Industries
  • Marketing and Advertising
  • Computer Software
Market Segment
  • 80% Small-Business
  • 18% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Fathom is a tool that records and transcribes meetings, generating summaries and action items for easy review and follow-up.
  • Reviewers frequently mention the accuracy of the transcriptions and summaries, the ease of use, and the time-saving benefits of not having to manually take notes during meetings.
  • Users reported occasional issues with the tool joining meetings, minor transcription errors, and a desire for more seamless integration with other platforms and languages.
Fathom Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
2,558
AI Summary
2,199
Helpful
2,015
Accuracy
1,875
Summaries
1,609
Cons
Recording Issues
724
Meeting Management
570
Missing Features
421
Call Issues
360
AI Inaccuracy
348
Fathom features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.4
9.3
Artificial Intelligence
Average: 8.6
8.4
Customer Scoring
Average: 8.4
9.4
AI Text Summarization
Average: 8.6
Seller Details
Seller
Fathom
Company Website
Year Founded
2020
HQ Location
San Francisco, CA
Twitter
@FathomDotVideo
2,986 Twitter followers
LinkedIn® Page
www.linkedin.com
141 employees on LinkedIn®
HubSpot Sales Hub
(12,276)4.4 out of 5
Optimized for quick response
View top Consulting Services for HubSpot Sales Hub
Save to My Lists
DealsSpecial offer!
20% off
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Supercharge your sales process with Sales Hub, a powerful and easy-to-use sales CRM that includes sales engagement tools, configure-price-quote (CPQ) functionality, and robust sales analytics for grow

    Users
    • Account Executive
    • Business Development Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 62% Small-Business
    • 34% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • HubSpot Sales Hub is a customer relationship management tool that allows users to track deals, automate follow-ups, and streamline the sales process.
    • Reviewers like the user-friendly interface, the ability to easily track deals and automate follow-ups, and the seamless integration with other tools they use.
    • Reviewers noted that some of the more advanced features are locked behind higher-tier plans, which can be limiting for smaller businesses, and that some customizations could require a bit of a learning curve.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • HubSpot Sales Hub Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,082
    Features
    685
    Helpful
    501
    Integrations
    484
    Intuitive
    482
    Cons
    Missing Features
    421
    Limited Features
    344
    Learning Curve
    304
    Limited Customization
    211
    Expensive
    207
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • HubSpot Sales Hub features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.4
    7.8
    Artificial Intelligence
    Average: 8.6
    8.2
    Customer Scoring
    Average: 8.4
    7.6
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    HubSpot
    Company Website
    Year Founded
    2006
    HQ Location
    Cambridge, MA
    Twitter
    @HubSpot
    803,645 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    11,117 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Supercharge your sales process with Sales Hub, a powerful and easy-to-use sales CRM that includes sales engagement tools, configure-price-quote (CPQ) functionality, and robust sales analytics for grow

Users
  • Account Executive
  • Business Development Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 62% Small-Business
  • 34% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • HubSpot Sales Hub is a customer relationship management tool that allows users to track deals, automate follow-ups, and streamline the sales process.
  • Reviewers like the user-friendly interface, the ability to easily track deals and automate follow-ups, and the seamless integration with other tools they use.
  • Reviewers noted that some of the more advanced features are locked behind higher-tier plans, which can be limiting for smaller businesses, and that some customizations could require a bit of a learning curve.
HubSpot Sales Hub Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,082
Features
685
Helpful
501
Integrations
484
Intuitive
482
Cons
Missing Features
421
Limited Features
344
Learning Curve
304
Limited Customization
211
Expensive
207
HubSpot Sales Hub features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.4
7.8
Artificial Intelligence
Average: 8.6
8.2
Customer Scoring
Average: 8.4
7.6
AI Text Summarization
Average: 8.6
Seller Details
Seller
HubSpot
Company Website
Year Founded
2006
HQ Location
Cambridge, MA
Twitter
@HubSpot
803,645 Twitter followers
LinkedIn® Page
www.linkedin.com
11,117 employees on LinkedIn®
Fireflies.ai
(643)4.8 out of 5
8th Easiest To Use in Conversation Intelligence software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Fireflies is an AI voice assistant that helps transcribe, summarize take notes, and complete actions during meetings. Our AI assistant, Fred, integrates with all the leading web-conferencing platfor

    Users
    • CEO
    • Founder
    Industries
    • Consulting
    • Marketing and Advertising
    Market Segment
    • 80% Small-Business
    • 17% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Fireflies.ai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    299
    AI Summary
    279
    Transcription
    267
    Transcripts
    256
    Meetings
    213
    Cons
    AI Inaccuracy
    88
    Accuracy Issues
    81
    Meeting Management
    72
    AI Limitations
    54
    Summary Quality
    52
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Fireflies.ai features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.4
    8.6
    Artificial Intelligence
    Average: 8.6
    7.7
    Customer Scoring
    Average: 8.4
    9.0
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Fireflies.ai
    Year Founded
    2016
    HQ Location
    San Francisco, CA
    Twitter
    @firefliesai
    6,597 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    96 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Fireflies is an AI voice assistant that helps transcribe, summarize take notes, and complete actions during meetings. Our AI assistant, Fred, integrates with all the leading web-conferencing platfor

Users
  • CEO
  • Founder
Industries
  • Consulting
  • Marketing and Advertising
Market Segment
  • 80% Small-Business
  • 17% Mid-Market
Fireflies.ai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
299
AI Summary
279
Transcription
267
Transcripts
256
Meetings
213
Cons
AI Inaccuracy
88
Accuracy Issues
81
Meeting Management
72
AI Limitations
54
Summary Quality
52
Fireflies.ai features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.4
8.6
Artificial Intelligence
Average: 8.6
7.7
Customer Scoring
Average: 8.4
9.0
AI Text Summarization
Average: 8.6
Seller Details
Seller
Fireflies.ai
Year Founded
2016
HQ Location
San Francisco, CA
Twitter
@firefliesai
6,597 Twitter followers
LinkedIn® Page
www.linkedin.com
96 employees on LinkedIn®
Read Fireflies.ai Reviews
Balto
(556)4.8 out of 5
Optimized for quick response
1st Easiest To Use in Conversation Intelligence software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Balto isn’t just assisting agents—it is your AI workforce for the contact center. The world’s top-performing contact centers trust Balto to automate call summarization, coaching, QA, compliance, and m

    Users
    • Medicare Sales Representative
    • MSR
    Industries
    • Insurance
    • Consumer Services
    Market Segment
    • 49% Mid-Market
    • 26% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Balto Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    97
    Ease of Use
    79
    AI Summary
    29
    Call Recording
    29
    Accuracy
    27
    Cons
    Call Issues
    43
    Accuracy Issues
    35
    Voice Recognition Issues
    23
    AI Inaccuracy
    20
    Missing Features
    18
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Balto features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.4
    9.4
    Artificial Intelligence
    Average: 8.6
    9.5
    Customer Scoring
    Average: 8.4
    9.4
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Balto
    Company Website
    Year Founded
    2017
    HQ Location
    St Louis, US
    Twitter
    @balto_ai
    239 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    121 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Balto isn’t just assisting agents—it is your AI workforce for the contact center. The world’s top-performing contact centers trust Balto to automate call summarization, coaching, QA, compliance, and m

Users
  • Medicare Sales Representative
  • MSR
Industries
  • Insurance
  • Consumer Services
Market Segment
  • 49% Mid-Market
  • 26% Enterprise
Balto Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
97
Ease of Use
79
AI Summary
29
Call Recording
29
Accuracy
27
Cons
Call Issues
43
Accuracy Issues
35
Voice Recognition Issues
23
AI Inaccuracy
20
Missing Features
18
Balto features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.4
9.4
Artificial Intelligence
Average: 8.6
9.5
Customer Scoring
Average: 8.4
9.4
AI Text Summarization
Average: 8.6
Seller Details
Seller
Balto
Company Website
Year Founded
2017
HQ Location
St Louis, US
Twitter
@balto_ai
239 Twitter followers
LinkedIn® Page
www.linkedin.com
121 employees on LinkedIn®
Get a quote
Jiminny
(759)4.6 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Jiminny is the world’s most loved Conversation Intelligence platform. AI captures & analyzes all your critical go-to-market insights and automates the data instantly to your CRM. We empower yo

    Users
    • Account Executive
    • Customer Success Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 62% Mid-Market
    • 32% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Jiminny Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    197
    Helpful
    194
    Call Recording
    163
    Recording
    126
    Transcripts
    93
    Cons
    Call Issues
    75
    Accuracy Issues
    62
    AI Inaccuracy
    57
    Poor Transcription
    42
    Missing Features
    28
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Jiminny features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.4
    8.3
    Artificial Intelligence
    Average: 8.6
    8.3
    Customer Scoring
    Average: 8.4
    8.5
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Jiminny
    Company Website
    Year Founded
    2016
    HQ Location
    London, England
    Twitter
    @JiminnyInc
    395 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    70 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Jiminny is the world’s most loved Conversation Intelligence platform. AI captures & analyzes all your critical go-to-market insights and automates the data instantly to your CRM. We empower yo

Users
  • Account Executive
  • Customer Success Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 62% Mid-Market
  • 32% Small-Business
Jiminny Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
197
Helpful
194
Call Recording
163
Recording
126
Transcripts
93
Cons
Call Issues
75
Accuracy Issues
62
AI Inaccuracy
57
Poor Transcription
42
Missing Features
28
Jiminny features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.4
8.3
Artificial Intelligence
Average: 8.6
8.3
Customer Scoring
Average: 8.4
8.5
AI Text Summarization
Average: 8.6
Seller Details
Seller
Jiminny
Company Website
Year Founded
2016
HQ Location
London, England
Twitter
@JiminnyInc
395 Twitter followers
LinkedIn® Page
www.linkedin.com
70 employees on LinkedIn®
Get a quote
Chorus by ZoomInfo
(2,969)4.5 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all your customer engagements across phone calls, video meetings, and email so your team hits their

    Users
    • Account Executive
    • Customer Success Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 64% Mid-Market
    • 25% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Chorus by ZoomInfo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    36
    Helpful
    36
    AI Summary
    31
    Call Recording
    31
    Transcripts
    21
    Cons
    Call Issues
    16
    Summary Quality
    13
    Recording Issues
    11
    Missing Features
    10
    Accuracy Issues
    9
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Chorus by ZoomInfo features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.4
    8.2
    Artificial Intelligence
    Average: 8.6
    8.4
    Customer Scoring
    Average: 8.4
    8.8
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ZoomInfo
    Company Website
    Year Founded
    2000
    HQ Location
    Vancouver, WA
    Twitter
    @ZoomInfo
    23,729 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,268 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all your customer engagements across phone calls, video meetings, and email so your team hits their

Users
  • Account Executive
  • Customer Success Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 64% Mid-Market
  • 25% Enterprise
Chorus by ZoomInfo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
36
Helpful
36
AI Summary
31
Call Recording
31
Transcripts
21
Cons
Call Issues
16
Summary Quality
13
Recording Issues
11
Missing Features
10
Accuracy Issues
9
Chorus by ZoomInfo features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.4
8.2
Artificial Intelligence
Average: 8.6
8.4
Customer Scoring
Average: 8.4
8.8
AI Text Summarization
Average: 8.6
Seller Details
Seller
ZoomInfo
Company Website
Year Founded
2000
HQ Location
Vancouver, WA
Twitter
@ZoomInfo
23,729 Twitter followers
LinkedIn® Page
www.linkedin.com
4,268 employees on LinkedIn®
Get a quote
Convin.ai
(543)4.7 out of 5
4th Easiest To Use in Conversation Intelligence software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Convin is a conversation intelligence platform that employs Generative AI to empower customer-facing teams. Designed for the dynamic environments of sales, support, and collection call centers, Convin

    Users
    • Policy Advisor
    • Quality Analyst
    Industries
    • Education Management
    • Health, Wellness and Fitness
    Market Segment
    • 63% Enterprise
    • 30% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Convin.ai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    263
    Helpful
    152
    Auditing
    116
    Customer Support
    97
    Call Recording
    88
    Cons
    Slow Loading
    57
    Accuracy Issues
    51
    Call Issues
    51
    Auditing Issues
    32
    Inaccuracy
    30
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Convin.ai features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.4
    9.4
    Artificial Intelligence
    Average: 8.6
    9.3
    Customer Scoring
    Average: 8.4
    9.4
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Convin
    Year Founded
    2020
    HQ Location
    Bengaluru, IN
    Twitter
    @convin
    12 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    161 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Convin is a conversation intelligence platform that employs Generative AI to empower customer-facing teams. Designed for the dynamic environments of sales, support, and collection call centers, Convin

Users
  • Policy Advisor
  • Quality Analyst
Industries
  • Education Management
  • Health, Wellness and Fitness
Market Segment
  • 63% Enterprise
  • 30% Mid-Market
Convin.ai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
263
Helpful
152
Auditing
116
Customer Support
97
Call Recording
88
Cons
Slow Loading
57
Accuracy Issues
51
Call Issues
51
Auditing Issues
32
Inaccuracy
30
Convin.ai features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.4
9.4
Artificial Intelligence
Average: 8.6
9.3
Customer Scoring
Average: 8.4
9.4
AI Text Summarization
Average: 8.6
Seller Details
Seller
Convin
Year Founded
2020
HQ Location
Bengaluru, IN
Twitter
@convin
12 Twitter followers
LinkedIn® Page
www.linkedin.com
161 employees on LinkedIn®
Read Convin.ai Reviews
Salesloft
(4,124)4.5 out of 5
Optimized for quick response
View top Consulting Services for Salesloft
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Salesloft powers durable revenue growth for the world’s most demanding companies. The industry-leading Revenue Orchestration Platform uses purpose-built AI to help market-facing teams prioritize and t

    Users
    • Account Executive
    • Sales Development Representative
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 57% Mid-Market
    • 23% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Salesloft Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    261
    Helpful
    154
    Features
    152
    Automation
    140
    Time-saving
    121
    Cons
    Missing Features
    98
    Call Issues
    67
    Email Issues
    59
    Limitations
    59
    Integration Issues
    58
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Salesloft features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.4
    8.3
    Artificial Intelligence
    Average: 8.6
    8.3
    Customer Scoring
    Average: 8.4
    7.8
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Salesloft
    Company Website
    Year Founded
    2011
    HQ Location
    Atlanta, GA
    Twitter
    @Salesloft
    18,780 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,253 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Salesloft powers durable revenue growth for the world’s most demanding companies. The industry-leading Revenue Orchestration Platform uses purpose-built AI to help market-facing teams prioritize and t

Users
  • Account Executive
  • Sales Development Representative
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 57% Mid-Market
  • 23% Small-Business
Salesloft Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
261
Helpful
154
Features
152
Automation
140
Time-saving
121
Cons
Missing Features
98
Call Issues
67
Email Issues
59
Limitations
59
Integration Issues
58
Salesloft features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.4
8.3
Artificial Intelligence
Average: 8.6
8.3
Customer Scoring
Average: 8.4
7.8
AI Text Summarization
Average: 8.6
Seller Details
Seller
Salesloft
Company Website
Year Founded
2011
HQ Location
Atlanta, GA
Twitter
@Salesloft
18,780 Twitter followers
LinkedIn® Page
www.linkedin.com
1,253 employees on LinkedIn®
Get a quote
Avoma
(1,337)4.6 out of 5
Optimized for quick response
13th Easiest To Use in Conversation Intelligence software
Save to My Lists
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Avoma is the only AI-first Growth Acceleration Platform designed for customer-facing teams at startups and scaleups. By combining AI Meeting Assistance with Conversational Intelligence and Revenue Int

    Users
    • Customer Success Manager
    • Account Executive
    Industries
    • Computer Software
    • Marketing and Advertising
    Market Segment
    • 53% Small-Business
    • 46% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Avoma is a tool that captures and organizes conversation summaries, integrates with calendar and conferencing tools, and provides analytics for meeting reviews.
    • Users like Avoma's ability to record and transcribe conversations, provide AI-generated summaries, and offer actionable insights, which simplifies scheduling and post-meeting reviews, and enhances productivity and collaboration.
    • Users mentioned issues with Avoma such as fluctuating transcription accuracy with suboptimal audio quality, lack of customization options for analytics, and occasional delays in note-taking and login.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Avoma Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    491
    Helpful
    482
    Recording Features
    404
    Transcripts
    395
    Recording
    373
    Cons
    Recording Issues
    236
    Inaccurate Transcripts
    218
    Transcript Accuracy
    210
    Accuracy Issues
    200
    AI Inaccuracy
    182
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Avoma features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.4
    8.3
    Artificial Intelligence
    Average: 8.6
    8.5
    Customer Scoring
    Average: 8.4
    8.9
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Avoma
    Company Website
    Year Founded
    2017
    HQ Location
    Palo Alto, California
    Twitter
    @AvomaInc
    391 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    62 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Avoma is the only AI-first Growth Acceleration Platform designed for customer-facing teams at startups and scaleups. By combining AI Meeting Assistance with Conversational Intelligence and Revenue Int

Users
  • Customer Success Manager
  • Account Executive
Industries
  • Computer Software
  • Marketing and Advertising
Market Segment
  • 53% Small-Business
  • 46% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Avoma is a tool that captures and organizes conversation summaries, integrates with calendar and conferencing tools, and provides analytics for meeting reviews.
  • Users like Avoma's ability to record and transcribe conversations, provide AI-generated summaries, and offer actionable insights, which simplifies scheduling and post-meeting reviews, and enhances productivity and collaboration.
  • Users mentioned issues with Avoma such as fluctuating transcription accuracy with suboptimal audio quality, lack of customization options for analytics, and occasional delays in note-taking and login.
Avoma Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
491
Helpful
482
Recording Features
404
Transcripts
395
Recording
373
Cons
Recording Issues
236
Inaccurate Transcripts
218
Transcript Accuracy
210
Accuracy Issues
200
AI Inaccuracy
182
Avoma features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.4
8.3
Artificial Intelligence
Average: 8.6
8.5
Customer Scoring
Average: 8.4
8.9
AI Text Summarization
Average: 8.6
Seller Details
Seller
Avoma
Company Website
Year Founded
2017
HQ Location
Palo Alto, California
Twitter
@AvomaInc
391 Twitter followers
LinkedIn® Page
www.linkedin.com
62 employees on LinkedIn®
Apollo.io
(8,463)4.7 out of 5
Optimized for quick response
15th Easiest To Use in Conversation Intelligence software
View top Consulting Services for Apollo.io
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Apollo is an all-in-one sales intelligence platform with tools to help you prospect, engage, and drive more revenue. Sellers and marketers use Apollo to discover more customers in market, connect with

    Users
    • Account Executive
    • Business Development Manager
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 68% Small-Business
    • 28% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Apollo.io is a sales intelligence platform that offers prospect data, sales management and automation tools, sequences, and integration with other platforms.
    • Users like Apollo.io for its robust data-driven lead generation tools, seamless integration with CRM, and the ability to manage leads effectively with automated workflows and sequences.
    • Users mentioned that Apollo.io sometimes provides outdated or inaccurate contact information, the interface can feel overwhelming with too many features, and the free plan is very limited.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Apollo.io Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    2,334
    Helpful
    1,781
    Lead Generation
    1,768
    Features
    1,635
    Contact Information
    1,482
    Cons
    Missing Features
    756
    Inaccurate Data
    554
    Contact Management
    529
    Outdated Contacts
    481
    Data Inaccuracy
    464
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Apollo.io features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.4
    8.6
    Artificial Intelligence
    Average: 8.6
    8.4
    Customer Scoring
    Average: 8.4
    8.6
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Apollo.io
    Company Website
    Year Founded
    2015
    HQ Location
    San Francisco, CA
    Twitter
    @MeetApollo
    4,578 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,574 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Apollo is an all-in-one sales intelligence platform with tools to help you prospect, engage, and drive more revenue. Sellers and marketers use Apollo to discover more customers in market, connect with

Users
  • Account Executive
  • Business Development Manager
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 68% Small-Business
  • 28% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Apollo.io is a sales intelligence platform that offers prospect data, sales management and automation tools, sequences, and integration with other platforms.
  • Users like Apollo.io for its robust data-driven lead generation tools, seamless integration with CRM, and the ability to manage leads effectively with automated workflows and sequences.
  • Users mentioned that Apollo.io sometimes provides outdated or inaccurate contact information, the interface can feel overwhelming with too many features, and the free plan is very limited.
Apollo.io Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
2,334
Helpful
1,781
Lead Generation
1,768
Features
1,635
Contact Information
1,482
Cons
Missing Features
756
Inaccurate Data
554
Contact Management
529
Outdated Contacts
481
Data Inaccuracy
464
Apollo.io features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.4
8.6
Artificial Intelligence
Average: 8.6
8.4
Customer Scoring
Average: 8.4
8.6
AI Text Summarization
Average: 8.6
Seller Details
Seller
Apollo.io
Company Website
Year Founded
2015
HQ Location
San Francisco, CA
Twitter
@MeetApollo
4,578 Twitter followers
LinkedIn® Page
www.linkedin.com
1,574 employees on LinkedIn®
Salesken
(395)4.9 out of 5
11th Easiest To Use in Conversation Intelligence software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Salesken.ai is a Sales AI platform designed to enhance sales team performance while lowering acquisition costs. By offering real-time cues during conversations, the tool empowers sales reps to engage

    Users
    • Sales
    • Sales Executive
    Industries
    • Education Management
    • E-Learning
    Market Segment
    • 57% Mid-Market
    • 37% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Salesken is a call tracking tool that uses AI and ML to analyze sales calls and provide feedback for improvement.
    • Users like that Salesken increases productivity and efficiency by providing actionable data and real-time feedback, and has resulted in increased sales for some users.
    • Users experienced issues with the product's customization options and problems with transcripts and calls not getting connected sometimes.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Salesken Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    37
    Ease of Use
    32
    Sales Improvement
    23
    Feedback Management
    21
    Automation
    18
    Cons
    Call Issues
    5
    Slow Performance
    5
    Recording Issues
    4
    Call Limitations
    2
    Difficult Learning
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Salesken features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.4
    9.8
    Artificial Intelligence
    Average: 8.6
    9.8
    Customer Scoring
    Average: 8.4
    9.6
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Salesken
    Year Founded
    2018
    HQ Location
    New York, New York
    Twitter
    @SaleskenAi
    131 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    115 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Salesken.ai is a Sales AI platform designed to enhance sales team performance while lowering acquisition costs. By offering real-time cues during conversations, the tool empowers sales reps to engage

Users
  • Sales
  • Sales Executive
Industries
  • Education Management
  • E-Learning
Market Segment
  • 57% Mid-Market
  • 37% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Salesken is a call tracking tool that uses AI and ML to analyze sales calls and provide feedback for improvement.
  • Users like that Salesken increases productivity and efficiency by providing actionable data and real-time feedback, and has resulted in increased sales for some users.
  • Users experienced issues with the product's customization options and problems with transcripts and calls not getting connected sometimes.
Salesken Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
37
Ease of Use
32
Sales Improvement
23
Feedback Management
21
Automation
18
Cons
Call Issues
5
Slow Performance
5
Recording Issues
4
Call Limitations
2
Difficult Learning
2
Salesken features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.4
9.8
Artificial Intelligence
Average: 8.6
9.8
Customer Scoring
Average: 8.4
9.6
AI Text Summarization
Average: 8.6
Seller Details
Seller
Salesken
Year Founded
2018
HQ Location
New York, New York
Twitter
@SaleskenAi
131 Twitter followers
LinkedIn® Page
www.linkedin.com
115 employees on LinkedIn®
Read Salesken Reviews
Mindtickle
(2,209)4.7 out of 5
Optimized for quick response
7th Easiest To Use in Conversation Intelligence software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Mindtickle is the market-leading revenue enablement platform that combines on-the-job learning and deal execution to drive behavior change and get more revenue per rep. Mindtickle is recognized as a

    Users
    • Account Executive
    • Therapy Manager
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 63% Enterprise
    • 27% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • MindTickle is a platform that provides industrial training through downloadable materials, quizzes, and a gamified interface.
    • Reviewers frequently mention the platform's user-friendly interface, its ability to provide real-world industry insights, and its mobile capability for users to rehearse presentations.
    • Users reported minor bugs that can slow down the experience, limitations in checking answers during assessments, and concerns about the platform's market recognition and integration capabilities.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Mindtickle Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    241
    Helpful
    106
    Intuitive
    92
    Simple
    88
    Knowledge Improvement
    84
    Cons
    Missing Features
    67
    Learning Curve
    44
    Slow Loading
    39
    Difficult Navigation
    35
    Layout Issues
    33
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Mindtickle features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.4
    9.4
    Artificial Intelligence
    Average: 8.6
    9.4
    Customer Scoring
    Average: 8.4
    8.5
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    MindTickle
    Company Website
    Year Founded
    2012
    HQ Location
    San Francisco, California
    Twitter
    @mindtickle
    5,879 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    748 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Mindtickle is the market-leading revenue enablement platform that combines on-the-job learning and deal execution to drive behavior change and get more revenue per rep. Mindtickle is recognized as a

Users
  • Account Executive
  • Therapy Manager
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 63% Enterprise
  • 27% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • MindTickle is a platform that provides industrial training through downloadable materials, quizzes, and a gamified interface.
  • Reviewers frequently mention the platform's user-friendly interface, its ability to provide real-world industry insights, and its mobile capability for users to rehearse presentations.
  • Users reported minor bugs that can slow down the experience, limitations in checking answers during assessments, and concerns about the platform's market recognition and integration capabilities.
Mindtickle Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
241
Helpful
106
Intuitive
92
Simple
88
Knowledge Improvement
84
Cons
Missing Features
67
Learning Curve
44
Slow Loading
39
Difficult Navigation
35
Layout Issues
33
Mindtickle features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.4
9.4
Artificial Intelligence
Average: 8.6
9.4
Customer Scoring
Average: 8.4
8.5
AI Text Summarization
Average: 8.6
Seller Details
Seller
MindTickle
Company Website
Year Founded
2012
HQ Location
San Francisco, California
Twitter
@mindtickle
5,879 Twitter followers
LinkedIn® Page
www.linkedin.com
748 employees on LinkedIn®
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Spiky
(87)4.9 out of 5
6th Easiest To Use in Conversation Intelligence software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Spiky is an AI-powered meeting intelligence solution tailored for remote and hybrid team excellence. Our platform revolutionizes how organizations conduct and analyze meetings, offering cutting-ed

    Users
    • Founder
    Industries
    • Information Technology and Services
    • Consulting
    Market Segment
    • 66% Small-Business
    • 32% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Spiky Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Accuracy
    22
    AI Summary
    22
    Ease of Use
    21
    Action Items
    17
    Helpful
    16
    Cons
    Integration Issues
    7
    Accuracy Issues
    6
    Missing Features
    5
    AI Inaccuracy
    4
    Learning Curve
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Spiky features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.4
    9.6
    Artificial Intelligence
    Average: 8.6
    9.6
    Customer Scoring
    Average: 8.4
    9.7
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Spiky.ai
    Year Founded
    2020
    HQ Location
    Buffalo, New York
    Twitter
    @spikyAI
    218 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    38 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Spiky is an AI-powered meeting intelligence solution tailored for remote and hybrid team excellence. Our platform revolutionizes how organizations conduct and analyze meetings, offering cutting-ed

Users
  • Founder
Industries
  • Information Technology and Services
  • Consulting
Market Segment
  • 66% Small-Business
  • 32% Mid-Market
Spiky Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Accuracy
22
AI Summary
22
Ease of Use
21
Action Items
17
Helpful
16
Cons
Integration Issues
7
Accuracy Issues
6
Missing Features
5
AI Inaccuracy
4
Learning Curve
4
Spiky features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.4
9.6
Artificial Intelligence
Average: 8.6
9.6
Customer Scoring
Average: 8.4
9.7
AI Text Summarization
Average: 8.6
Seller Details
Seller
Spiky.ai
Year Founded
2020
HQ Location
Buffalo, New York
Twitter
@spikyAI
218 Twitter followers
LinkedIn® Page
www.linkedin.com
38 employees on LinkedIn®
Read Spiky Reviews
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Conversation Intelligence Topics

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Learn More About Conversation Intelligence Software

What is Conversation Intelligence Software?

Tracking sales interactions is about more than just success or failure of the sale. Sales conversations carry a trove of valuable data, from the average length of a sales call to what is said during the pivotal moments of a deal. The intelligent platforms in this software category help sales representatives and managers record and analyze customer-facing calls, helping them identify noteworthy trends and strategies that result in the most successful sales. These focused analytics help users optimize conversational techniques and improve individual seller performance, company revenue, and the customer experience.

Artificial intelligence (AI) is continuously evolving and making a sizable impact in sales organizations and general sales teams just as it is across other industries. Components of AI—specifically, machine learning and natural language processing (NLP)—are central to the rise of conversation intelligence. Many of these advanced tools offer assistance with transcribing and scoring calls based on the natural language of everyone on the call. In some cases, this software can glean insights such as which conversation topics are connected to customer satisfaction, helping users organize calls based on keywords, sentiment, and other factors. The intelligence platforms in this category are predominantly designed for sales and marketing, but can be used for customer support and other teams with a strong focus on external customer conversations as well.

Key Benefits of Conversation Intelligence Software

  • Breaks down phone conversations for optimal analysis and sorting
  • Transcribes conversations and identifies significant exchanges
  • Scores calls, customers, and representatives based on specific results
  • Generates diverse insights for refining conversation strategy and improving customer sentiment toward products and services

Why Use Conversation Intelligence Software?

For sales teams and other departments that handle dozens of phone calls a day, working with customers so frequently can involve a significant amount of trial and error. Depending on the size and structure of an organization, it can be almost impossible for team leaders to monitor calls and draw valuable conclusions from specific details. Even with close observation, it can be difficult for seasoned experts to identify key moments with each unique customer. Conversation analytics within these AI tools help transform loads of quality data drawn from routine sales calls into actionable insights, transforming the sales process.

The more quality data a team collects about each phone call, the more extensively a company can work together to improve—doubling down on what works, removing what doesn’t, and streamlining the overall approach. Previous generations of salespeople could not tap into the extensive insights available today thanks to these analytics platforms, but the results of this technology are clear with startups and market leaders adopting intelligence technology at large. Proper use of these virtual assistants can easily translate to more closed deals and improved sales engagement, as well as an improved reputation among customers.

What are the Common Features of Conversation Intelligence Software?

The diverse products in this category include varying analytics capabilities related to phone calls between company representatives and potential or existing customers. The core functionality often involves call recording, transcription, and some form of conversational AI to draw conclusions about the call. The exact data that companies choose to pull varies from product to product. To understand each offering in this category, interested buyers should explore the vendor websites and read G2 reviews about a tool’s strengths and weaknesses.

Call scoring — One common feature is the ability to grade or score calls, based on the results: Did the interaction result in a follow-up, signing up a new customer, or upgrading a subscription? Conversely, did an interaction cause the customer to become upset or frustrated? Certain platforms can score the salespeople themselves, as well as the customers they are calling, and integrate with sales performance management software to help sales managers track the team’s activities and continuously improve their process.

Actionable insights — Beyond transcribing, scoring, and sorting calls, the granular conversation analytics of these platforms can offer insight into inbound sales performance, outbound sales performance, and overall team success. Some examples of data generated on these platforms include opportunities created by calls, time-to-respond to calls, as well as calls-to-win ratios. Additionally, some products flag calls for particular caller sentiments (e.g. disappointment, anger), and offer insights as to why negative sentiments were observed in customers, so sales teams can work to minimize these events in the future.

Other features of conversation intelligence software include Customer Scoring and Lead Qualification.

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