SAI360 Reviews & Product Details

It works with an endless number of systems (AWS, GitHub, Google Workspace, etc.) so finding evidence during an audit is literally seamless. The automated tests have been another major benefit - at a glance, i know when i need to pay attention to something that is failing, or something that needs to be addressed. And the trust center has also been beneficial because customers can now view their own compliance status rather than calling/emailing me every 5 minutes. Review collected by and hosted on G2.com.

Some of the navigation is much too deep. For example, if a test is failing and i need to go fix something specific, i have to click through four pages to get there. That can be very annoying. Button contrast is also weirdly bad. Upload buttons just blend in with everything else so you are sitting around looking for something right in front of you. And every time you want to do anything it opens a new tab. After a while your browser is just full of tabs. Review collected by and hosted on G2.com.

I think the part where it really shines is in creating courses — it’s very easy to upload videos, PDFs, SCORM files add a quiz at the end, etc and it does all of it easily without having to mess around. The AI-based course builder is very good for quickly building out something. Support also responds pretty quickly which I did not expect. Review collected by and hosted on G2.com.

The reporting piece is lacking and it’s frustrating because everything else is okay. You cannot report on learning paths at all; you can only customize reports up to a point and some fields are not available, which means you’ll be duplicating information elsewhere to get the number you need. The new UI has a learning curve and some items are still in the older UI so you’re bouncing back and forth depending on what you are trying to accomplish. Pet peeve, but true: the training hours appear as “31m 55s” (text) instead of a number so you’ll have to write your own formula to total them. Review collected by and hosted on G2.com.

I'm just glad that everything is now in one location and also the support team has been very responsive and I normally get a real person, as opposed to a bot. Onboarding was relatively quick and did not take weeks to set up and I really appreciate how it auto flags the risk for me to review rather than having to search for it myself. Review collected by and hosted on G2.com.

I find customizing the reporting to be difficult. I simply want to rearrange the items, but I feel as though they are too rigid. Additionally the pricing can be somewhat steep for smaller companies and it appears at times there are too many clicks to access a simple vendor summary. I wish this were a little less expensive for what you receive. Review collected by and hosted on G2.com.

What I like most about SAI360 is that it brings a wide range of features into a single platform, which makes compliance and risk management feel more connected and far less fragmented. Ease of use is another standout: despite the platform’s depth, moving through policies, training modules, and risk dashboards feels intuitive once you’ve had a little time to get familiar with it. I also found the implementation process smoother than I expected, with clear guidance that helped me integrate it quickly into my daily routine. Because I rely on it 12–13 times a day, consistency and reliability are essential, and it rarely lets me down. The integration capabilities are strong as well, letting me connect it with other tools I use without needing constant manual updates. Lastly, the customer support team adds real value—they’re responsive and knowledgeable, which makes the overall experience feel well supported and efficient. Review collected by and hosted on G2.com.

One thing I dislike about SAI360 is that the interface can feel dated at times, which makes navigating complex compliance tasks less smooth than I’d like. Although the implementation process was manageable overall, some of the more advanced features took extra effort to fully understand, which slowed my initial adoption. Because I use the platform 12–13 times a day, the occasional lag or slower response is noticeable and can interrupt my workflow.

The reporting and analytics tools are functional, but they don’t always provide the level of insight I need for more strategic decision-making. Integrations generally work well, yet connecting with niche or less common systems can require additional time and troubleshooting. Overall, while the customer support team is helpful, I wish the platform itself felt more modern and streamlined to better match the reliability of the people behind it. Review collected by and hosted on G2.com.

The no code function is good for fixing workflows without having to call a developer and the support team also answers me which is very unusual. I am able to connect multiple items such as risk and asset and it has not crashed. It is simple to use and easy to find your way around, as long as you don’t overcomplicate things. Review collected by and hosted on G2.com.

It was a nightmare to create an entire dashboard by myself. I spent countless hours on creating it. Honestly I’m still upset about it. It is overpriced for what it does. The learning curve is high. I absolutely hate the redirect feature. It just seems old school. Why does it take me forever to format percentages correctly in the calculations? Review collected by and hosted on G2.com.

What I like best about SAI360 is that it keeps everything in one place, which makes managing compliance and risk much easier and more organized. It’s simple to use, saves time, and helps keep track of important processes without feeling overwhelming. Review collected by and hosted on G2.com.

Sometimes the platform can feel a bit complex, especially for new users, and certain features take time to learn. Also, some processes could be more streamlined to make navigation faster and more intuitive. Review collected by and hosted on G2.com.

I was worried that it would cause me to lose what I uploaded or somehow malfunction; however it worked fine. Also the connection to microsoft office is fairly good. When I upload excel spreadsheets into SAI360 they update correctly and do not seem to damage anything in the process. And the support team also does a very good job with large file uploads and solving issues. Review collected by and hosted on G2.com.

The only major negative I have is the cost. I had to really push to get approval from management. It weirdly sometimes take forever to get help from support even though their support is quite good so they should probably work on this. The reporting could be improved upon, as well. If you have over 2,000 controls (which is the case for us), it takes a long time for the pages to load. Review collected by and hosted on G2.com.

UI is very user friendly and pleasing to the eye. Configuration possibilities are very open ended and allow for heavy customization. Client partnership allows access to development team and gives us input to the platform's future. Multiple use cases available makes it a true risk management platform. New features and capabilities constantly being released. Review collected by and hosted on G2.com.

Backend configuration is a bit of a learning curve. Advanced customization sometimes requires paying for professional services. Review collected by and hosted on G2.com.

The customizable widgets or the visualization tools it provides. Review collected by and hosted on G2.com.

if you are using it without a prior KT, the learning curve is very steep Review collected by and hosted on G2.com.

Main reason for the usage of SAI360 is its flexibility to create nearly any entity, with any attributes and to use them in by yourself created workflows, filter the entities in tables, dasboards, treeviews and design your own functionalities arround it. Review collected by and hosted on G2.com.

There is still potential to support configuration works with additional tools for example, for migration between environments, support for user rightsmanagement, archiving, anonymizsation and deleting of personal related data in instances of entities. options for module owners/admins, Microsoft Office integration for on premis clients , user section features. Review collected by and hosted on G2.com.