Diligent One Platform, formerly HighBond Reviews & Product Details

I especially like how Diligent One Platform helps to strengthen accountable work flows. The task assignments and reminders automatically assign the tasks and help keep the team ahead of it and on time. Additionally, the included risk library has templates and benchmarks, so the processes are in line with industry best practice and save time. These aspects allow for the ease in the way of having a structured risk management and compliance procedure. Review collected by and hosted on G2.com.

Some issue we has encounter with Diligent One Platform is that its is highly dependent on internet connection. Data availability is always a concern when networks are unavailable or unstable since getting to material, data and information required for daily processes becomes a challenge. Further, the risk templates though effective do not necessarily cover certain specialties of specific industries that might require integrating policies from different templates so we end up having to engage extra time in the modification. Review collected by and hosted on G2.com.

The module-based application approach (Projects, Compliance Maps, Frameworks, Asset/Risk Manager, etc.) making it suitable for the different areas of risk management and compliance - it gives a good and clear segregation and overview based on the specific project needs. Review collected by and hosted on G2.com.

The relative limited level of configurability of some of the modules (specifically Projects and Risk/Asset Manager) by the user; Some modules (e.g. Risk/Asset Manager) can be developed further to include additional functionalities for easier and better user experience; Projects module which is the main and most frequently used one can be a bit more intuitive and user-friendly - some of the basic functionalities are either scattered in various sections of a project or buried deep and user needs to drill down through the different sections and menus of the project; A unified and easy-to-use reporting solution would be recommended, rather than the current state with 5 different reporting modules (Activity Center, Results, Storyboards, Reports, Issue Tracker) Review collected by and hosted on G2.com.

My favorite thing about Diligent One Platform is that it can bring all governance, risk, and compliance (GRC) activities into one centralized location. It has an easy to use interface and helps you to manage your audits, risks and compliance tasks very easily. Data sharing can be done seamlessly by integration with Microsoft Excel and cloud storage. Our customizable dashboards and reporting features have greatly improved how we track all of our key metrics and performance across our organization. Review collected by and hosted on G2.com.

Diligent One Platform’s steep learning curve is one of its downsides for the uninitiated. Though the platform is packed with power like risk assessment tools and custom reporting, it's not great for beginners to get started with. Users, most in particular the new ones, find the onboarding process too long. Also, the collaboration feature is more seamless in the real time perspective and you can also update it in real time mode, however sometimes due to multiple users typing on the same report, there is a delay. Review collected by and hosted on G2.com.

My favorite thing about Diligent One Platform is that it brings all of governance, risk and compliance (GRC) functions together, reducing the need to manage multiple systems to complete internal audits and conduct risk assessments. I do like how I’m able to customize the workflow and the way the data flows well with our document management system and ERP. This helps our process of reporting much simpler because the platform can pull data from different sources. Review collected by and hosted on G2.com.

The issue Diligent One Platform brings to the table is price, which can pose as a barrier if your business is small. The platform’s features are powerful, but if a company doesn’t need all those advanced features, the cost will probably be too high. The price can be a challenge for teams that are only looking to manage basic risk and compliance management and thus are a bit more expensive than what your teams may truly need. Review collected by and hosted on G2.com.

The Diligent One Platform is an all in one platform that allows me to have a single pane of glass view of my organization's risk profile and audit and complaince status. The ability to automate audit tests of controls and create continuous monitoring over key risks has created significant gains in efficiency and allows me to know that I am auditing the right things at the right time. The agility of the plaform has also allowed me to seamlessly integrate the first and second line into our risk/complaince program, creating an end to end solution that provides value and insight across the organziation.

Diligent has also been an excellent partner in adopting new features and driving innovation. The support provided to my team has opened our mindset and collectively we have been able to create unique and abitious use cases for the platform. Review collected by and hosted on G2.com.

The UI is a bit outdated and could use a more modern refresh. Review collected by and hosted on G2.com.

IT WAS PRIMARILY IN THE FOLLOWING AREAS:

ABILITY TO WORK WITH INTEGRATED AUDITS ACROSS COMMON CONTROLS MULTIPLE CERTIFICATIONS.

AUTOMATING MANUAL PROCESSES WITH ROBOTS, ETC. Review collected by and hosted on G2.com.

THEIR ABILITY TO INTEGRATE MANY FEATURES / FUNCTIONALITIES TIMELY (FOR E.G. TPRM FROM RSAM, VERTICAL INTEGRATION WITH THE BOARD PROTAL).

ENHANCED RISK MANAGEMENT PROCESS (IT IS LIMITED AND BASIC ON MANY FRONTS).

NOT HAVING A SOLUTION FOR EXTERNAL AUDITORS TO HAVE A “VIEW” INTO THE CONTROLS. Review collected by and hosted on G2.com.

The dashboard. Its design makes it easier to track audit progress, and the steps that needs attention. Review collected by and hosted on G2.com.

The fact that I cant update the working papers I have attached. Review collected by and hosted on G2.com.

I love the fact that diligent is a web-based system, it is fairly simple to use, its constantly evolving and come with a quite a number of features. Review collected by and hosted on G2.com.

It is annoying when the academy is refreshed and all certificates are lost. There is no two linking between the work paper and record of work performed. If an issue applies to more than one entity in an audit you have to retype the issue for that next entitiy. Review collected by and hosted on G2.com.

Its user friendly and is adaptable in some of the modules (such as the Projects) to the working of the companies. I love its notation feature when used correctly. Review collected by and hosted on G2.com.

It feature on requests is something that I dislike, I would also like it to work in collaboration with its other module, where the tools needs to work.

I wish it has feature for notes /comments in all the modules. Review collected by and hosted on G2.com.

The different modules are integrated so you can view information from one module in the other modules making it easier to asses risks efficiently Review collected by and hosted on G2.com.

Just when you get comfortable with your new processes, the program changes again. For example, we are using projects for audit and just this week, an announcement of a new audit tool was released. Review collected by and hosted on G2.com.