What Salesloft does best is provide a way to quickly reach out to prospects with through tasks and cadence steps. Cadences are easy to set up and include either LinkedIn, phone or email cadence steps. This makes keeping track of over 100 prospects is easy and organized, one of the difficulties with task based outbound is keeping track of all these steps and the feed of all previous activity provides excellent insight. The Linkedin integration is also really good because it provides the profile of the prospect right in the UI so you can glean relevant information right before a call. Review collected by and hosted on G2.com.
The integration with Gmail is very clunky, they should take a page from Outreaches playbook, because it takes a lot of space at times and does't provide good visibility into which emails were viewed or not. I am also a little sketched out by the call recording functionality as I am unsure of the legality of that feature in my state. Review collected by and hosted on G2.com.
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Personalisation at scale, made my sales life so much easier
4,123 out of 4,124 Total Reviews for Salesloft
Overall Review Sentiment for Salesloft
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• The UI/UX is pretty appealing, I'll give them that. Review collected by and hosted on G2.com.
• First tool I've used in my tech stack with an extension goes "stale" you have to refresh all CRM and Salesloft related tabs in your browser to pull updates within the extension.
• A handful of features don't work properly (inbound calls, task reminders, data connectivity between apps (CRM, Sales Nav)
• Data updates like contact information sometimes does not update
• Analytics/metrics are faulty like email opens
• Lack of dynamic fields that i've seen in other dialers (i.e., more than 3 phone number/email fields, ability to mark numbers or emails as valid or invalid out of the box)
• Dialer is often slow at launching when making calls
• Browser extensions lack features and are bulky Review collected by and hosted on G2.com.
I love using Salesloft because it allows me to start work everyday with a clear path of the tasks I need to get done. I love the Rhythm tab on Salesloft. It helps me decide which tasks I should prioritize. It is very user friendly, it was easy for me to learn initially and easy to navigate. Customer support responds quickly when I have an issue. It integrates with Salesforce and Lusha seamlessly. Review collected by and hosted on G2.com.
Sometimes my cadences and rhythm can get disorganized. Incoming occasionally do not ring or notify me. Review collected by and hosted on G2.com.
Their native Saleforce integration is mediocre, but the competition has caught up. Review collected by and hosted on G2.com.
I have been a Salesloft customer for 3 years, things started out well but they never updated features or technology in that entire period. Outbound email best practices are not possible with Salesloft and it will ensure poor email deliverability, limited campaign options, and a lack of integrations to new sales tech
Worst of all was my customer service experience. I noticed an annual auto renewal hit my credit card and informed their billing and customer service immediately that I did not plan to renew and that I would like a refund. They refused completely and wouldn’t compromise in any way. They referenced an email about billing that went to my spam, this info in inaccessible on their platform, and they felt completely entitled to keep all of my annual fee.
Stay far away from Salesloft! Review collected by and hosted on G2.com.
This is probably to date, the best outreach tool that i've used.
Has so many filtering capabilities based on what you are looking for from the people you have reached out to.
If you are an organized seller, you can really take advantage of the workflows that it provides in terms of contact filtration and making good lists from the data you have in the tool.
It has a decent learning curve for the advanced workflows but is an absolute game changer once you know how to use it to your advantage. Review collected by and hosted on G2.com.
- I wish it had a little more fine grained filtering options for certain tabs that it currently does not have.
- Frequently, caller ID appears as "Scam Likely" on prospects phones. From what i've heard, Phoneburner doesn't have this issue.
- Texting is not seamless and is very manual when reaching out to prospects.
- Dropping voicemails has a delay and some of the messaging in the dropped voicemail gets lost.
- Would be great if there was a way to automatically drop the voicemail for you not having to toggle in after every dial ending. Would make the workflow much superior to how it is currently. Review collected by and hosted on G2.com.
Salesloft makes outreach timely, user friendly, personalized and collaborative. I've used Salesloft for three years as a BDR and I can confidently say it is a must have tool to drive business. Salesloft seemlessly integrates with Salesforce, provides personalized short cuts to make persoanlized outreach simplisitic, and the completely customizable cadences allow for sharing across all users. I also enjoy Salesloft's converstions tab to review prior calls, It gives a quick summary, talk ratio and helpful insights to improve my call quality and ensure I am focusing more on my customer. I spend my entire day in Salesloft and rely on the day reminders for calls/emails to keep me exceeding and meeting my KPIs. I highly recommend Salesloft to all business development teams. Review collected by and hosted on G2.com.
I wish there were design layouts and more ways to personalize the look of the email on Salesloft. This is something our marketing team would like to integrate into our emails as we have a common template that is used across all other outreach. Review collected by and hosted on G2.com.
I absolutely love cadences and how easy it is to create them for targeted use and consistent messaging. I'm not the most organized person, so ensuring I am making outreaches with proper spacing and messaging is amazing. Being able to listen back to my calls was something I never thought would be so valuable from both a info perspective but also from a coaching perspective. The analytics is just the right amount showing you how your efforts stack up against your peers. Insight into cadence performance such as number of views, clicks or replies along with which prospects are showing interest. Review collected by and hosted on G2.com.
I like that you can view by email, call, notes etc., but I wish it were easier to add an additional filter of call sentiment or disposition. With emails, I wish I could filter for those with replies only so I don't have to scroll through years of reps sending un-answered emails. Review collected by and hosted on G2.com.
I like everything about this product, from the very simple UI to a feature-rich experience. It is truly a game-changer for me. My favourite features are the ability to connect it with Salesforce CRM and the easy process of scheduling the cadence. Review collected by and hosted on G2.com.
I like this product a lot, but I believe the email template can be improved; they feel outdated now. Review collected by and hosted on G2.com.
I like to build cadences and I get to decide how to use them. It's efficient and very user friendly. It connects well with our other tools too. Makes me be able to stay organized and get emails out in a timely manner and organize how I prospect. Review collected by and hosted on G2.com.
I don't have a negative. Sometimes it can be glitchy or slow when lots of emails are going out...but that's to be expected. Review collected by and hosted on G2.com.
While our experience with Salesloft's sales team and customer service was extremely disappointing, the product itself did have some useful features that helped us with our SDR process. However, the company's aggressive sales tactics and inflexibility ultimately outweighed any potential benefits. We would caution others to carefully consider these factors before committing to Salesloft's product." Review collected by and hosted on G2.com.
We purchased Salesloft's product a year ago, and upon signing up, we were led to believe that we were committing to a one-year contract with a clear start and end date. However, their Master Service Agreement (MSA) states that the product will auto-renew unless otherwise specified on the order form. Despite the order form indicating a one-year subscription, Salesloft claims that we are subject to auto-renewal.
The company makes it difficult to cancel by requiring a 60-day notice period and forcing customers to speak with a sales agent.
When the subscription renews, they send threatening emails and attempt to coerce customers into prepaying for the entire year or risk being sent to collections. This lack of empathy and transparency is concerning.
As a business owner with over 20 years of experience, I have never encountered such aggressive renewal tactics.
Salesloft's pushy sales team has been trying to increase our licenses, threatening a 7% annual increment if we don't comply. When we attempted to reduce our licenses, they claimed that we needed to notify them 60 days in advance, which was not possible.
We are now being forced to renew at a higher rate per year, with no option to reduce our licenses.
This inflexibility and disregard for customer service are major red flags. I strongly advise others to exercise caution when considering Salesloft, as their tactics can be detrimental to customers. Review collected by and hosted on G2.com.
Salesloft streamlines majority of my sales deals in an a unified, user friendly dashboard. I can easily track calls, emails, metrics, and follow ups all in one place! This has made my sales strategy massively efficient, leading to more deals won. Review collected by and hosted on G2.com.
No downsides thus far other than the ability to edit / cancel cadence groups. Review collected by and hosted on G2.com.
