Top 10 Emplifi Service Cloud Alternatives & Competitors

(52)4.4 out of 5

Emplifi Service Cloud is not the only option for Experience Management Software. Explore other competing options and alternatives. Experience Management Software is a widely used technology, and many people are seeking simple, top rated software solutions with multiple branding support, ai text generation, and ai text summarization. Other important factors to consider when researching alternatives to Emplifi Service Cloud include user experience. The best overall Emplifi Service Cloud alternative is Salesforce Service Cloud. Other similar apps like Emplifi Service Cloud are Sprinklr Service, Qualtrics Customer Experience, Zendesk Support Suite, and UserTesting. Emplifi Service Cloud alternatives can be found in Experience Management Software but may also be in Help Desk Software or Online Reputation Management Software.

Best Paid & Free Alternatives to Emplifi Service Cloud

Salesforce Service Cloud
Sprinklr Service
Qualtrics Customer Experience
Zendesk Support Suite
UserTesting
Birdeye
Reputation
Freshdesk

Top 10 Alternatives to Emplifi Service Cloud Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how Emplifi Service Cloud stacks up to the competition, check reviews from current & previous users in industries like Automotive, Consumer Goods, and Retail, and find the best product for your business.

Salesforce Service Cloud

By Salesforce

(5,607)4.4 out of 5

Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

Categories in common with Emplifi Service Cloud:

Reviewers say compared to Emplifi Service Cloud, Salesforce Service Cloud is:

More expensive

Better at meeting requirements

See all Salesforce Service Cloud reviews

Sprinklr Service

By Sprinklr

(497)4.3 out of 5

Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution.

Categories in common with Emplifi Service Cloud:

Reviewers say compared to Emplifi Service Cloud, Sprinklr Service is:

More expensive

Better at meeting requirements

See all Sprinklr Service reviews

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Customerly

(34)4.4 out of 5

Customerly is the first-in-class AI customer service platform designed to help businesses automate customer support, enhance engagement, and drive retention. Powered by advanced AI Agents, Customerly seamlessly switches from AI Assistant to Mission Mode, resolving customer inquiries instantly while intelligently escalating complex cases to human agents. Unlike traditional chatbots, Customerly is an AI-first solution that enables businesses to create fully customizable workflows, reducing response times and improving customer satisfaction. It also includes NPS & CSAT surveys, email marketing automation, and customer success tools, making it a comprehensive solution for SaaS companies looking to scale support operations efficiently. Join hundreds of leading SaaS companies using Customerly to automate interactions, boost engagement, and provide exceptional AI-powered customer service. 👉 Discover how AI can transform your customer support at www.customerly.io.

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Reviewers say compared to Emplifi Service Cloud, Customerly is:

More expensive

Better at meeting requirements

Easier to admin

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Qualtrics Customer Experience

By Qualtrics

(548)4.4 out of 5

With Qualtrics, hear and understand every customer, at every meaningful moment, and take actions that deliver breakthrough experiences. Easily uncover areas of opportunity, automate actions, and drive critical organizational outcomes with an extremely powerful, agile Experience Management Platform.

Categories in common with Emplifi Service Cloud:

Experience Management

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Reviewers say compared to Emplifi Service Cloud, Qualtrics Customer Experience is:

Slower to reach roi

More expensive

Better at meeting requirements

See all Qualtrics Customer Experience reviews

Zendesk Support Suite

By Zendesk

(6,149)4.3 out of 5

Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

Categories in common with Emplifi Service Cloud:

Reviewers say compared to Emplifi Service Cloud, Zendesk Support Suite is:

More expensive

Better at meeting requirements

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UserTesting

By UserTesting

(748)4.5 out of 5

UserTesting helps UX researchers, designers, product teams, and marketers gather actionable insights through research, testing, and feedback. 75 of the Fortune 100 companies rely on UserTesting to create insanely great customer experiences.

Categories in common with Emplifi Service Cloud:

Experience Management

Reviewers say compared to Emplifi Service Cloud, UserTesting is:

More expensive

Easier to admin

Better at meeting requirements

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Birdeye

By Birdeye

(3,148)4.7 out of 5

Birdeye is a reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s all-in-one platform to effortlessly manage online reputation, connect with prospects through digital channels, and gain customer experience insights to grow sales and thrive.

Categories in common with Emplifi Service Cloud:

Reviewers say compared to Emplifi Service Cloud, Birdeye is:

More expensive

Better at meeting requirements

Easier to admin

See all Birdeye reviews

Reputation

By Reputation

(2,334)4.6 out of 5

Reputation has changed the way companies improve their customer experience (CX) through customer feedback. Our platform translates vast amounts of public and private feedback data into insights that companies use to learn from and grow – including CX, Operations, and much more. We refer to this process as Reputation Experience Management, a category we created.

Categories in common with Emplifi Service Cloud:

Experience Management

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Reviewers say compared to Emplifi Service Cloud, Reputation is:

More expensive

Better at meeting requirements

Easier to admin

See all Reputation reviews

Freshdesk

By Freshworks

(3,501)4.4 out of 5

Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

Categories in common with Emplifi Service Cloud:

Reviewers say compared to Emplifi Service Cloud, Freshdesk is:

Easier to admin

More usable

Better at meeting requirements

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Intercom

By Intercom, Inc.

(3,324)4.5 out of 5

Intercom is the leader in AI-first Customer Service, dramatically improving experiences for customers, support agents, and managers. For customers, Intercom enables the best customer experience by instantly resolving 50% of support volume, in any language, any time and any channel, providing actionable insights for optimizing support content, and offering a seamlessly integrated help center accessible through any channel. Support agents benefit from a massive increase in productivity, with Fin AI Copilot enhancing efficiency by 31%, a shared inbox for seamless collaboration and tickets that continue the conversation. Managers can use Intercom to elevate customer satisfaction, monitor and optimize support operations with AI insights (coming soon), and automate repetitive tasks with Workflows. Intercom is fully omnichannel and also integrates with all the tools support teams use most - making Intercom the only complete AI-first customer platform in the industry.

Categories in common with Emplifi Service Cloud:

Reviewers say compared to Emplifi Service Cloud, Intercom is:

More expensive

Better at meeting requirements

More usable

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#10

HubSpot Service Hub

By HubSpot

(2,495)4.4 out of 5

Customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster. Service teams can show the value of their work and prove an actual return on investment because Service Hub is part of the HubSpot CRM platform.

Categories in common with Emplifi Service Cloud: