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The Top 20 Experience Management Software

Check out this list of the top Experience Management Software products based on user satisfaction. A product's satisfaction score is calculated by a proprietary algorithm that factors in real-user satisfaction ratings from review data. Software buyers can compare products according to their satisfaction scores to streamline the buying process and quickly identify the best products based on the experiences of their peers.

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G2 Satisfaction Score

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Birdeye

Overall Satisfaction Score

Top Industries of Reviewers:

Hospital & Health Care

31%

Real Estate

27%

Construction

22%

Medical Practice

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.5

Meets Requirements

Average: 9.4

9.4

Ease of Doing Business With

Average: 9.6

9.5

Ease of Setup

Average: 9.3

9.3

Quality of Support

Average: 9.6

9.5

Ease of Admin

Average: 9.4

9.5

Reputation

Overall Satisfaction Score

Top Industries of Reviewers:

Automotive

42%

Real Estate

38%

Hospital & Health Care

16%

Health, Wellness and Fitness

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.2

Meets Requirements

Average: 9.4

9.3

Ease of Doing Business With

Average: 9.6

9.1

Ease of Setup

Average: 9.3

9.1

Quality of Support

Average: 9.6

9.1

Ease of Admin

Average: 9.4

9.0

AskNicely

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

40%

Information Technology and Services

28%

Internet

17%

Health, Wellness and Fitness

15%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.6

Meets Requirements

Average: 9.4

9.6

Ease of Doing Business With

Average: 9.6

9.8

Ease of Setup

Average: 9.3

9.5

Quality of Support

Average: 9.6

9.8

Ease of Admin

Average: 9.4

9.6

Experience.com

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

57%

Real Estate

21%

Banking

21%

Computer Software

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.6

Meets Requirements

Average: 9.4

9.6

Ease of Doing Business With

Average: 9.6

9.7

Ease of Setup

Average: 9.3

9.5

Quality of Support

Average: 9.6

9.4

Ease of Admin

Average: 9.4

9.5

Great Recruiters

Overall Satisfaction Score

Top Industries of Reviewers:

Staffing and Recruiting

73%

Hospital & Health Care

17%

Information Technology and Services

Education Management

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.8

Meets Requirements

Average: 9.4

9.8

Ease of Doing Business With

Average: 9.6

9.9

Ease of Setup

Average: 9.3

9.9

Quality of Support

Average: 9.6

9.9

Ease of Admin

Average: 9.4

9.8

Retently

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

33%

Financial Services

33%

Computer Software

25%

Education Management

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.9

Meets Requirements

Average: 9.4

9.9

Ease of Doing Business With

Average: 9.6

10.0

Ease of Setup

Average: 9.3

10.0

Quality of Support

Average: 9.6

10.0

Ease of Admin

Average: 9.4

10.0

Zonka Feedback

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

31%

Education Management

31%

Computer Software

19%

Financial Services

19%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

10.0

Meets Requirements

Average: 9.4

9.4

Ease of Doing Business With

Average: 9.6

9.8

Ease of Setup

Average: 9.3

10.0

Quality of Support

Average: 9.6

10.0

Ease of Admin

Average: 9.4

9.8

ChurnZero

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

60%

Information Technology and Services

27%

Marketing and Advertising

Computer & Network Security

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

8.9

Meets Requirements

Average: 9.4

9.1

Ease of Doing Business With

Average: 9.6

9.6

Ease of Setup

Average: 9.3

8.6

Quality of Support

Average: 9.6

9.7

Ease of Admin

Average: 9.4

8.9

ClearlyRated

Overall Satisfaction Score

Top Industries of Reviewers:

Staffing and Recruiting

67%

Accounting

21%

Information Technology and Services

Hospital & Health Care

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.6

Meets Requirements

Average: 9.4

9.5

Ease of Doing Business With

Average: 9.6

9.8

Ease of Setup

Average: 9.3

9.5

Quality of Support

Average: 9.6

9.8

Ease of Admin

Average: 9.4

9.4

#10

Resonate CX

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

57%

Education Management

29%

Hospital & Health Care

Automotive

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.1

Meets Requirements

Average: 9.4

9.3

Ease of Doing Business With

Average: 9.6

9.7

Ease of Setup

Average: 9.3

9.4

Quality of Support

Average: 9.6

9.5

Ease of Admin

Average: 9.4

9.3

#11

OPINATOR

Overall Satisfaction Score

Top Industries of Reviewers:

Banking

67%

Financial Services

11%

Gambling & Casinos

11%

Hospital & Health Care

11%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.6

Meets Requirements

Average: 9.4

9.6

Ease of Doing Business With

Average: 9.6

9.8

Ease of Setup

Average: 9.3

9.8

Quality of Support

Average: 9.6

9.8

Ease of Admin

Average: 9.4

10.0

#12

Dynamics 365 Customer Voice

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

38%

Financial Services

25%

Computer Software

25%

Broadcast Media

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.9

Meets Requirements

Average: 9.4

9.8

Ease of Doing Business With

Average: 9.6

9.0

Ease of Setup

Average: 9.3

9.9

Quality of Support

Average: 9.6

9.3

Ease of Admin

Average: 9.4

9.9

#13

Dovetail

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

40%

Information Technology and Services

33%

Marketing and Advertising

17%

Financial Services

10%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.0

Meets Requirements

Average: 9.4

9.1

Ease of Doing Business With

Average: 9.6

9.6

Ease of Setup

Average: 9.3

9.1

Quality of Support

Average: 9.6

9.6

Ease of Admin

Average: 9.4

9.6

#14

Feedbear

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

33%

Marketing and Advertising

33%

Information Technology and Services

25%

Consumer Electronics

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

10.0

Meets Requirements

Average: 9.4

9.4

Ease of Doing Business With

Average: 9.6

9.7

Ease of Setup

Average: 9.3

9.7

Quality of Support

Average: 9.6

9.3

Ease of Admin

Average: 9.4

9.6

#15

ProdCamp

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

73%

Computer & Network Security

Electrical/Electronic Manufacturing

Capital Markets

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.4

Meets Requirements

Average: 9.4

9.8

Ease of Doing Business With

Average: 9.6

9.8

Ease of Setup

Average: 9.3

9.4

Quality of Support

Average: 9.6

9.5

Ease of Admin

Average: 9.4

9.6

#16

Survicate

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

36%

Information Technology and Services

22%

Financial Services

21%

Internet

21%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.8

Meets Requirements

Average: 9.4

9.1

Ease of Doing Business With

Average: 9.6

9.5

Ease of Setup

Average: 9.3

9.6

Quality of Support

Average: 9.6

9.7

Ease of Admin

Average: 9.4

9.5

#17

Gainsight Customer Success

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

61%

Information Technology and Services

28%

Internet

Marketing and Advertising

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

8.7

Meets Requirements

Average: 9.4

9.1

Ease of Doing Business With

Average: 9.6

9.5

Ease of Setup

Average: 9.3

7.3

Quality of Support

Average: 9.6

9.0

Ease of Admin

Average: 9.4

7.6

#18

dropthought

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

62%

Sports

19%

Telecommunications

12%

Government Relations

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.4

Meets Requirements

Average: 9.4

9.0

Ease of Doing Business With

Average: 9.6

9.7

Ease of Setup

Average: 9.3

9.3

Quality of Support

Average: 9.6

9.5

Ease of Admin

Average: 9.4

9.3

#19

Custify

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

61%

Information Technology and Services

17%

Marketing and Advertising

16%

Financial Services

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

8.9

Meets Requirements

Average: 9.4

8.9

Ease of Doing Business With

Average: 9.6

9.6

Ease of Setup

Average: 9.3

8.4

Quality of Support

Average: 9.6

9.5

Ease of Admin

Average: 9.4

8.9

#20

SMG - Service Management Group

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

38%

Restaurants

31%

Food & Beverages

26%

Hospitality

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.3

Meets Requirements

Average: 9.4

9.2

Ease of Doing Business With

Average: 9.6

9.9

Ease of Setup

Average: 9.3

8.7

Quality of Support

Average: 9.6

9.4

Ease of Admin

Average: 9.4

9.7