The Top 20 Easiest To Use Experience Management Software

See the top Experience Management Software products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

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Usability Score

Compare

Experience.com

9.4

Overall Usability Score

9.4

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.4

Ease of Use

Average: 9.1

9.5

Meets Requirements

Average: 9.2

9.6

Customer Segment Breakdown

Small Business

32%

Mid Market

44%

Enterprise

24%

AskNicely

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.4

Ease of Use

Average: 9.1

9.4

Meets Requirements

Average: 9.2

9.4

Customer Segment Breakdown

Small Business

43%

Mid Market

48%

Enterprise

Birdeye

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.3

Ease of Use

Average: 9.1

9.3

Meets Requirements

Average: 9.2

9.3

Customer Segment Breakdown

Small Business

49%

Mid Market

35%

Enterprise

15%

Resonate CX

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.0

Ease of Use

Average: 9.1

9.3

Meets Requirements

Average: 9.2

9.3

Customer Segment Breakdown

Small Business

36%

Mid Market

27%

Enterprise

36%

Reputation

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.8

Ease of Use

Average: 9.1

9.1

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

29%

Mid Market

45%

Enterprise

26%

Great Recruiters

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.8

Ease of Use

Average: 9.1

9.7

Meets Requirements

Average: 9.2

9.7

Customer Segment Breakdown

Small Business

47%

Mid Market

48%

Enterprise

QuestionPro

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.8

Ease of Use

Average: 9.1

8.7

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

60%

Mid Market

23%

Enterprise

17%

Feefo

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.2

Ease of Use

Average: 9.1

9.0

Meets Requirements

Average: 9.2

9.3

Customer Segment Breakdown

Small Business

54%

Mid Market

35%

Enterprise

11%

ChurnZero

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.6

Ease of Use

Average: 9.1

8.6

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

28%

Mid Market

63%

Enterprise

#10

Zonka Feedback

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.8

Ease of Use

Average: 9.1

9.5

Meets Requirements

Average: 9.2

9.7

Customer Segment Breakdown

Small Business

64%

Mid Market

30%

Enterprise

#11

OPINATOR

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.1

10.0

Ease of Use

Average: 9.1

9.6

Meets Requirements

Average: 9.2

9.6

Customer Segment Breakdown

Small Business

15%

Mid Market

31%

Enterprise

54%

#12

ClearlyRated

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.0

Ease of Use

Average: 9.1

8.9

Meets Requirements

Average: 9.2

9.2

Customer Segment Breakdown

Small Business

25%

Mid Market

62%

Enterprise

13%

#13

Rally UXR

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.1

10.0

Ease of Use

Average: 9.1

9.6

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

Mid Market

43%

Enterprise

51%

#14

Gainsight Customer Success

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 9.1

7.4

Ease of Use

Average: 9.1

8.6

Meets Requirements

Average: 9.2

8.8

Customer Segment Breakdown

Small Business

Mid Market

58%

Enterprise

34%

#15

Clientshare

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.4

Ease of Use

Average: 9.1

9.2

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

20%

Mid Market

36%

Enterprise

45%

#16

dropthought

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.7

Ease of Use

Average: 9.1

9.8

Meets Requirements

Average: 9.2

8.8

Customer Segment Breakdown

Small Business

17%

Mid Market

75%

Enterprise

#17

Qualtrics Strategy & Research

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.2

Ease of Use

Average: 9.1

8.4

Meets Requirements

Average: 9.2

8.8

Customer Segment Breakdown

Small Business

22%

Mid Market

33%

Enterprise

45%

#18

Medallia Customer Experience

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.0

Ease of Use

Average: 9.1

8.7

Meets Requirements

Average: 9.2

8.7

Customer Segment Breakdown

Small Business

10%

Mid Market

23%

Enterprise

67%

#19

Dovetail

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.6

Ease of Use

Average: 9.1

8.9

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

27%

Mid Market

46%

Enterprise

27%

#20

Bizrate Insights

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.1

Ease of Use

Average: 9.1

8.9

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

25%

Mid Market

53%

Enterprise

22%