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The Top 20 Easiest To Use Experience Management Software

See the top Experience Management Software products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

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Usability Score

Compare

AskNicely

9.5

Overall Usability Score

9.5

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.6

Ease of Use

Average: 9.1

9.6

Meets Requirements

Average: 9.1

9.6

Customer Segment Breakdown

Small Business

44%

Mid Market

48%

Enterprise

Experience.com

9.4

Overall Usability Score

9.4

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.5

Ease of Use

Average: 9.1

9.5

Meets Requirements

Average: 9.1

9.5

Customer Segment Breakdown

Small Business

25%

Mid Market

49%

Enterprise

27%

Great Recruiters

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.8

Ease of Use

Average: 9.1

9.7

Meets Requirements

Average: 9.1

9.8

Customer Segment Breakdown

Small Business

47%

Mid Market

48%

Enterprise

Birdeye

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.4

Ease of Use

Average: 9.1

9.4

Meets Requirements

Average: 9.1

9.3

Customer Segment Breakdown

Small Business

56%

Mid Market

35%

Enterprise

Resonate CX

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.2

Ease of Use

Average: 9.1

8.9

Meets Requirements

Average: 9.1

9.1

Customer Segment Breakdown

Small Business

34%

Mid Market

31%

Enterprise

35%

Reputation

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.9

Ease of Use

Average: 9.1

9.1

Meets Requirements

Average: 9.1

9.2

Customer Segment Breakdown

Small Business

29%

Mid Market

45%

Enterprise

26%

ChurnZero

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.7

Ease of Use

Average: 9.1

8.7

Meets Requirements

Average: 9.1

9.0

Customer Segment Breakdown

Small Business

30%

Mid Market

63%

Enterprise

Zonka Feedback

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.7

Ease of Use

Average: 9.1

10.0

Meets Requirements

Average: 9.1

9.4

Customer Segment Breakdown

Small Business

66%

Mid Market

27%

Enterprise

Dovetail

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.6

Ease of Use

Average: 9.1

8.9

Meets Requirements

Average: 9.1

8.9

Customer Segment Breakdown

Small Business

27%

Mid Market

48%

Enterprise

25%

#10

OPINATOR

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.2

10.0

Ease of Use

Average: 9.1

9.6

Meets Requirements

Average: 9.1

9.6

Customer Segment Breakdown

Small Business

15%

Mid Market

31%

Enterprise

54%

#11

ClearlyRated

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.3

Ease of Use

Average: 9.1

9.5

Meets Requirements

Average: 9.1

9.5

Customer Segment Breakdown

Small Business

22%

Mid Market

64%

Enterprise

14%

#12

Custify

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.7

Ease of Use

Average: 9.1

8.7

Meets Requirements

Average: 9.1

8.7

Customer Segment Breakdown

Small Business

66%

Mid Market

30%

Enterprise

#13

UserTesting

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.8

Ease of Use

Average: 9.1

8.6

Meets Requirements

Average: 9.1

8.7

Customer Segment Breakdown

Small Business

21%

Mid Market

38%

Enterprise

41%

#14

SurveySparrow

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.4

Ease of Use

Average: 9.1

9.0

Meets Requirements

Average: 9.1

8.7

Customer Segment Breakdown

Small Business

69%

Mid Market

24%

Enterprise

#15

Gainsight Customer Success

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 9.2

7.2

Ease of Use

Average: 9.1

8.4

Meets Requirements

Average: 9.1

8.9

Customer Segment Breakdown

Small Business

Mid Market

58%

Enterprise

33%

#16

Totango

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.1

Ease of Use

Average: 9.1

8.4

Meets Requirements

Average: 9.1

8.3

Customer Segment Breakdown

Small Business

23%

Mid Market

58%

Enterprise

19%

#17

Survicate

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.4

Ease of Use

Average: 9.1

9.8

Meets Requirements

Average: 9.1

9.0

Customer Segment Breakdown

Small Business

47%

Mid Market

38%

Enterprise

15%

#18

Clientshare

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.6

Ease of Use

Average: 9.1

8.9

Meets Requirements

Average: 9.1

9.0

Customer Segment Breakdown

Small Business

23%

Mid Market

39%

Enterprise

38%

#19

SMG - Service Management Group

8.2

Overall Usability Score

8.2

Usability Score Breakdown

Ease of Admin

Average: 9.2

9.6

Ease of Use

Average: 9.1

9.2

Meets Requirements

Average: 9.1

9.1

Customer Segment Breakdown

Small Business

14%

Mid Market

34%

Enterprise

52%

#20

Sprig

8.2

Overall Usability Score

8.2

Usability Score Breakdown

Ease of Admin

Average: 9.2

8.9

Ease of Use

Average: 9.1

8.8

Meets Requirements

Average: 9.1

8.7

Customer Segment Breakdown

Small Business

16%

Mid Market

54%

Enterprise

30%