# Resonate CX Reviews **Vendor:** Resonate Solutions **Category:** [Experience Management Software](https://www.g2.com/categories/experience-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 480 ## About Resonate CX Your Vision + Our Platform = Brand Advocates All customers and employees want is to be heard. We bridge the gap between you and your customers to create brand advocates. Our platform uses award-winning AI tools and machine learning to analyse data across interactions, including facial and text analytics to provide valuable insight, amplify strengths, and establish your front line. With our vast experience spanning across markets and domains, we have pioneered feedback and experience management for diverse sectors including B2B, retail, education, finance, and even Local Government Authorities. This cross-domain expertise positions us uniquely, allowing us to offer comprehensive experience insights to our clients, empowering them to make a genuine impact. ## Resonate CX Pros & Cons **What users like:** - Users highlight the **ease of use** of Resonate CX, allowing for efficient customer insights and self-service reporting. (114 reviews) - Users find Resonate CX to be **incredibly helpful** in managing business and empowering team training effectively. (106 reviews) - Users appreciate the **efficient feedback management** of Resonate CX, which enhances customer experience and drives improvements. (97 reviews) - Users find Resonate CX a **powerful tool for customer feedback** , facilitating trend identification and improving overall experience. (95 reviews) - Users appreciate the **insights generation** of Resonate CX, revealing valuable data for improving practice effectively. (42 reviews) - Visibility (38 reviews) - Intuitive (36 reviews) - Users value the **ease of data access and insightful reporting** that drives improvement and transparency in services. (32 reviews) - Navigation Ease (31 reviews) - Users praise the **exceptional and prompt customer support** from Resonate CX, enhancing their experience and service evaluation. (29 reviews) **What users dislike:** - Users face **scoring system issues** causing inflated negative scores despite receiving positive reviews, impacting overall ratings. (43 reviews) - Users experience **inadequate feedback** , often receiving irrelevant responses and delays that hinder score improvement efforts. (29 reviews) - Users face issues with **reporting reviews** that misrepresent experiences, affecting overall store ratings and stats accessibility. (20 reviews) - Users face **survey issues** like a lack of transparency and irrelevant ratings affecting the overall evaluation of their service. (19 reviews) - Users find the interface **not intuitive** , leading to confusion and a need for improved user guidance and relevance. (17 reviews) - Users find it **difficult to manage accidental bad reviews** , which can negatively impact their overall scores. (16 reviews) - Limitations (12 reviews) - Platform Issues (11 reviews) - Missing Features (10 reviews) - Not User-Friendly (10 reviews) ## Resonate CX Reviews ### 1. Clear, Actionable Customer Insights at Scale—With First-Class Support **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew Richard W. | Presenter/Facilitator for 'Fleet St. at the CAT', Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2026 **What do you like best about Resonate CX?** What stands out most for us at Clark Rubber is how Resonate CX turns customer feedback into something genuinely usable. Instead of wading through endless survey comments or relying on guesswork, the platform gives us clear, prioritised insights that our teams can act on straight away. For a multi‑site retail environment, that clarity is invaluable. We can instantly see what’s driving satisfaction or frustration at individual stores, which themes are emerging across the network, and where operational improvements will have the biggest impact. Just as importantly, we can track how the changes we make influence customer sentiment in real time. The AI‑driven summaries are a real breakthrough. They cut through thousands of comments and highlight patterns we simply wouldn’t catch manually. Our store managers don’t need to be data analysts — they get straightforward, actionable direction they can implement on the floor the same day. The platform itself is intuitive, fast, and easy to integrate into our existing systems, which means feedback flows in automatically without adding extra admin. And speaking of CX, the support we receive from the Resonate team — especially our Customer Success Manager, Vereen — is genuinely first class. It’s rare to work with a partner who is this proactive, responsive, and invested in our success. Vereen doesn’t just answer questions; she anticipates what we’ll need, helps us interpret insights in context, and makes sure we’re getting full value from the platform. That level of partnership has made a huge difference in how quickly and confidently we can act on the data. In short, Resonate CX gives us clarity, speed, and confidence. It helps us understand our customers at scale and empowers our teams to deliver a consistently better experience across every store, backed by a support team that feels like an extension of our own. **What do you dislike about Resonate CX?** The main challenge we’ve faced hasn’t been with the platform itself, but with getting our stores into the habit of consistently closing the loop. It took time for teams to understand the process, build it into their routines, and feel confident navigating the system. Early on, that created some frustration simply because it was a new workflow and required a shift in behaviour at store level. It continues t be a challenge with some of our stores. If anything, the notifications stores receive could be more urgent and clearer so that the loop gets closed in time. When stores are busy, messages that don’t stand out can easily be missed, which slows down the process. Stronger, more attention‑grabbing alerts would help reinforce the importance of responding quickly. That said, it has been getting noticeably easier as our teams become more familiar with the platform. The support we’ve received from Resonate — particularly around onboarding stores, reinforcing best practices, and helping us streamline the process — has been excellent. With their guidance, what started as a learning curve is now becoming part of our normal rhythm, and stores are far more comfortable closing the loop consistently and on time. **What problems is Resonate CX solving and how is that benefiting you?** Resonate CX has helped us bridge a long‑standing gap between the feedback we were collecting and the insights we actually needed to improve the customer experience. Previously, we had plenty of comments coming in but no reliable way to understand the patterns behind them or identify which issues were having the biggest impact across our stores. Resonate has changed that completely. It gives us a clear view of what customers are experiencing, why it matters, and where we should focus our attention to lift performance. One of the most valuable shifts has been the way it supports timely, meaningful follow‑up with customers. By centralising feedback and making the process more structured, our stores are now able to respond faster and more consistently, which has strengthened trust and improved the overall customer journey. That improvement has flowed through to our online presence as well — we’ve seen a genuine uplift in our Google rankings as customer sentiment improves and our responsiveness becomes more visible. The platform has also helped us align the entire network around the same priorities. Instead of each store interpreting feedback in its own way, we now have a shared understanding of what customers are telling us and a clear path for acting on it. Combined with the ongoing support from Vereen and the Resonate team, we’ve been able to embed these practices in a way that’s sustainable and genuinely beneficial for both our customers and our business. ### 2. Intuitive, Feedback-Driven, But Needs Language Support **Rating:** 4.5/5.0 stars **Reviewed by:** Melissa J. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2026 **What do you like best about Resonate CX?** I find Resonate CX user-friendly in my role as a center manager because I can look at all areas of data easily. It has clear sections to locate all feedback, and the dashboard is clear and specific. The initial setup was also very easy. **What do you dislike about Resonate CX?** I have a lot of families who do not speak any or very minimal English, so when they get sent the survey, the scoring system is unclear, and they may choose a 1 score as they see that as good. Or they start the survey then get interrupted and push the wrong button, or it’s completed before they are ready. **What problems is Resonate CX solving and how is that benefiting you?** I use Resonate CX to gauge parent satisfaction and identify improvement areas. It’s user-friendly, with clear sections for feedback and a specific dashboard for data insights. ### 3. Brilliant Customer Insight Tool but comes with limitations **Rating:** 3.5/5.0 stars **Reviewed by:** Ross S. | Enterprise (> 1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Resonate CX?** Customer feedback provides direct, honest insight into what the business is doing well and where improvements may be needed. Responding to feedback is important to customers, as it shows that we are listening and that we value their views. It helps the business make decisions based on data, insight and evidence, rather than relying on anecdotal feedback alone. **What do you dislike about Resonate CX?** The volume of feedback received is relatively low, typically around 10–20%, which means it may not always reflect the experience of the wider customer base. Excluding scores of 7 and 8 can limit transparency, as many people would still consider 8 out of 10 to represent a positive experience. Some customers may believe their feedback is being given confidentially and may not expect to be contacted directly by centre teams to discuss it. Perceptions of what is “good” or “bad” are subjective and can vary significantly from one customer to another. Some negative feedback relates more to brand-level or head office processes, which may sit outside the control of centre teams and be difficult for them to resolve directly. **What problems is Resonate CX solving and how is that benefiting you?** CX gives us valuable insight into how customers experience our business. It helps us understand what we are doing well, while also highlighting where we need to improve. As with most businesses, our people are our greatest strength, but they can also be where inconsistency is felt most by customers. That is why continuing to support and develop our teams is so important. With this in mind, we are investing in our onboarding process for new families as a key priority for the year ahead, helping us create a stronger and more consistent experience from the very beginning. ### 4. G2 review for Resonate **Rating:** 5.0/5.0 stars **Reviewed by:** Suniti P. | Customer Experience - Support Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** March 24, 2026 **What do you like best about Resonate CX?** What I like best about Resonate CX is how it provides clear, real-time insights into family feedback, making it easier to identify trends, address concerns quickly, and improve overall service quality. **What do you dislike about Resonate CX?** Resonate CX is a great tool for capturing real-time family feedback and helping us identify key trends quickly. At times, navigating the platform or extracting specific reports can be a bit time-consuming, particularly when looking for service-level insights. That said, the value it provides in helping us act proactively and improve the family experience makes it an essential tool for our teams. **What problems is Resonate CX solving and how is that benefiting you?** Resonate CX addresses the difficulty of capturing and acting on family feedback in a consistent and meaningful way. It highlights key segments like fence sitters, potential churners, and advocates, enabling us to prioritise follow-ups and close the loop effectively. This benefits us by improving retention, increasing satisfaction, and helping teams make more informed decisions. ### 5. Powerful Analytics in Clockwise to Uncover Strengths and Improve Performance **Rating:** 5.0/5.0 stars **Reviewed by:** Giovanna Tayú Z. | Assistant General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Resonate CX?** After my call with Troy I discover that there is so many analytic tools that we can use to improve our performance here in Clockwise. If used correctly it stores the data in many categories that help us to understand our flaws and strengths **What do you dislike about Resonate CX?** I do no tlike the way they categorize the points that affect our NPS, especially since our members also seem to need a bit of guidance on how to rate their experience with us. **What problems is Resonate CX solving and how is that benefiting you?** Since I do not have much time navigating in Resonate so far (1 1/2 months) I would say that after my call with Troy earlier today Resonate will help me to build a strategy for my Team on our weak points and help to improve ourselves in the future. ### 6. Customer Sentiment Insights That Help Us Pivot and Celebrate Team Wins **Rating:** 5.0/5.0 stars **Reviewed by:** Jenni G. | Chief Network Officer - Operations (Mature + Greenfield centres + Growth), Enterprise (> 1000 emp.) **Reviewed Date:** February 27, 2026 **What do you like best about Resonate CX?** While I value all the features of the platform, I am particularly impressed by its strong focus on customer sentiment. Working within the care sector, it is essential that we actively listen to parents’ needs—recognising that those needs can evolve rapidly. The platform enables us to respond with agility, adjusting both our focus and our communication as expectations change. The ability to maintain clear oversight across the organisation—whether at regional level, cluster level, leadership groups, or individual sites—supports both efficient high-level reviews and more targeted, site-specific support where required. We use the platform not only to identify opportunities for improvement across the organisation and within individual centres, but equally to recognise and celebrate the positive, affirming feedback received by our teams. The implementation process was seamless, and embedding the system into our daily operational rhythms was straightforward. Introducing the expectation of daily engagement and a 24-hour timeframe to “close the loop” initially felt ambitious. However, this discipline has proven to be a key driver of the platform’s success. By setting clear expectations from the outset, we achieved full adoption across the business. The consistent, timely follow-up has strengthened accountability, enhanced responsiveness to parents, and ensured the platform delivers meaningful, measurable impact. The integration with Google Reviews has been truly transformative. Parents are often time-poor and, even when they genuinely value your service, may not prioritise leaving a public review. The ability for them to complete a survey and seamlessly opt to publish a Google review at the same time significantly reduces friction in the process. This functionality not only increases the volume and visibility of authentic feedback, but also strengthens our online reputation, enhances credibility within the community, and supports prospective families in making informed decisions. The customer support provided at implementation was particularly valuable, ensuring the team developed a strong understanding of how to maximise the platform’s capabilities from the outset. It now forms an integral part of our KPI reporting, and seeing each centre’s NPS score increase month on month is both rewarding and motivating. **What do you dislike about Resonate CX?** There is not a single feature of the platform that I do not value. Its continuous updates consistently enhance efficiency, making the review and analysis of information increasingly streamlined over time. **What problems is Resonate CX solving and how is that benefiting you?** The platform provides early insight into parents’ pain points. We use this data alongside other key business metrics to build a complete set of business insights and an overall view of what’s happening. The customer’s “voice” can then be used as the foundation for daily or weekly communications with customers. ### 7. A powerful, well-supported Voice of Customer platform delivering measurable impact for Clark Rubber. **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew G. | General Manager Retail Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2026 **What do you like best about Resonate CX?** Resonate CX gives Clark Rubber real-time visibility into customer feedback across our entire store network. The dashboard is intuitive and easy to navigate, making it simple to move from a national overview down to individual stores and then drill into verbatim customer comments to understand the story behind the data. The integration with Google Reviews has delivered tangible results by driving a significant increase in review volume and contributing to a 0.2 uplift in our overall star rating. The AI capabilities also help us quickly identify the root causes behind both positive and negative experiences, so we can focus on meaningful operational improvements. Implementation was smooth and well supported. Our Customer Success Manager, Vereen, guided us through every step of the process and continues to provide exceptional ongoing support. Vereen has been highly responsive, proactive, and available whenever needed, helping ensure we maximise value from the platform. We couldn’t be happier with the level of partnership and service we’ve received. **What do you dislike about Resonate CX?** Resonate CX provides extensive data touchpoints and strong reporting capabilities, which are powerful, but it has taken time for us to fully understand how to best leverage these features within our business. As a national retail network, integrating the platform into day-to-day operations has required ongoing refinement and adjustment. The process of closing the loop—particularly where responsibility sits with individual stores—has also been challenging. At times, this has led to customer feedback being missed while store operators build familiarity with, and engagement in, the platform. Achieving consistent adoption across the network has taken time, and ensuring store teams use the system proactively remains an ongoing area of focus for us. **What problems is Resonate CX solving and how is that benefiting you?** Resonate CX has helped Clark Rubber centralise customer feedback and take action across our entire store network in real time. It provides clear visibility into performance trends, as well as the underlying drivers of customer satisfaction and dissatisfaction, which supports more informed decision-making at both the national and store level. The integration with Google Reviews has strengthened our online reputation by increasing review volume and contributing to a 0.2 uplift in our star rating. With the ability to drill into verbatim feedback and use AI-driven insights, we can identify and address issues faster, while prioritising the improvements that have the greatest impact on the customer experience. ### 8. Revolutionized Our Client Feedback Process **Rating:** 5.0/5.0 stars **Reviewed by:** Jamie L. **Reviewed Date:** January 22, 2026 **What do you like best about Resonate CX?** I use Resonate CX to obtain real-time feedback from our clients, which is very useful in understanding what we do well and where we can improve. The reporting element of Resonate is quite helpful, making the previously manual and time-consuming feedback process much more efficient. I appreciate the function of being able to view feedback separately for our two brands. It's great that the Resonate team is friendly and genuinely interested in creating a platform that works for us as a company. Also, Resonate is integrated with OfficeRND to pull client info for surveys. I also found the initial setup brilliant, as the team was keen to meet our needs. **What do you dislike about Resonate CX?** Nothing at this stage, very happy with the platform and see the value in it. **What problems is Resonate CX solving and how is that benefiting you?** I use Resonate CX to get real-time feedback from clients, which helps reduce manual and time-consuming processes. It aids in development by highlighting improvement areas and supports renewal conversations by identifying client concerns. ### 9. Deep, Actionable Customer Feedback That Drives Next Steps **Rating:** 5.0/5.0 stars **Reviewed by:** Chris O. | General Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 24, 2026 **What do you like best about Resonate CX?** They don’t just provide survey data; they deliver deep, actionable feedback drawn directly from our customer base, which makes it much easier for us to understand what customers are really saying and what we should do next. **What do you dislike about Resonate CX?** It’s not possible to provide customers with QR codes at the centres, so they can leave their feedback at a time that’s convenient for them. **What problems is Resonate CX solving and how is that benefiting you?** It helps busy Centre Managers and Business Partners access high-level trends or drill down into granular details in seconds. ### 10. Effortless and Clear Navigation with Resonate CX **Rating:** 5.0/5.0 stars **Reviewed by:** Chioma O. | Centre Manager/Nominated Supervisor **Reviewed Date:** December 10, 2025 **What do you like best about Resonate CX?** I love how easy it is to navigate through everything with Resonate CX and the visibility of the system. I appreciate being able to see how I'm progressing, which has made my quality improvement a lot easier. For someone new to the system, it's great to navigate easily without needing too much guidance from experienced people; that's a big plus for me. The visibility of the system is very clear and bold, and being able to see the ratings and feedbacks is amazing compared to other ones I've used. The initial setup was so easy; I just logged in, put my password, and I was able to see everything. The dashboard and the normal view are easy to navigate. Everything about it is just great. **What do you dislike about Resonate CX?** Not at this point . Very happy with the platform **What problems is Resonate CX solving and how is that benefiting you?** Resonate CX helps us identify areas of improvement and collect family feedback. It's easy to navigate, provides clear visibility, and shows progress, making quality improvement easier. - [View Resonate CX pricing details and edition comparison](https://www.g2.com/products/resonate-cx/reviews/resonate-cx-review-12468303?section=pricing&secure%5Bexpires_at%5D=2026-05-17+17%3A49%3A47+-0500&secure%5Bsession_id%5D=097b7bc6-3cee-4adb-b00e-193e753e20ac&secure%5Btoken%5D=eb0ac6dbbd3e23963a0e09a0432131d89694220f3218071eff7182a088ee234a&format=llm_user) ## Resonate CX Integrations - [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Microsoft Dynamics 365 Connector](https://www.g2.com/products/microsoft-dynamics-365-connector/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [Microsoft Fabric](https://www.g2.com/products/microsoft-fabric/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - [Pronto](https://www.g2.com/products/pronto/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Snowflake](https://www.g2.com/products/snowflake/reviews) - [Workday](https://www.g2.com/products/workday-workday/reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) ## Resonate CX Features **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) - Gamification **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution **Generative AI** - AI Text Generation - AI Text Summarization **Platform Basics** - Performance Benchmarking - Reporting & Dashboards - Interoperability **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Survey Customization** - Branching/Skip Logic - Branding - Multimedia Support - Multilingual Surveys **Platform Content** - Employee Pulse Surveys - Survey Customization - Goal and Challenge Creation - Science-based templates **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions **Generative AI** - AI Text Generation - AI Text Summarization **Platform Additional Functionality** - Employee Segmenting - Goal and Challenge Creation - Peer Recognition - Social Feedback Portal **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Performance - Mobility - Reporting - Dashboards ## Top Resonate CX Alternatives - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) - 4.3/5.0 (724 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,930 reviews) - [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) - 4.4/5.0 (2,911 reviews)