Resonate CX Reviews & Product Details

Very easy to use interface , making it super easy to gather insights and make the right decisions .It enabled me to bring the culture shift in the organistaion to be more customer focusssed .Also to make different departments to have a collective soul towards the business ! Review collected by and hosted on G2.com.

New features or functionality left to customer to discover, would love if they are proactive with their ever evolving great features . Review collected by and hosted on G2.com.

Love how easy it is to view responses and NPS from a wide range of our services, regions and states, across various date ranges. We are able to self serve and create our own reports, while Resonate has been very supportive in providing us with insights and suggestions. Resonate also offers lots of training opportunities for our front line workers to assist them to use the platform efficiently. Review collected by and hosted on G2.com.

It has been a little tricky to update our school contact details however with our new database and potential API link we should be able to ensure better data quality here. Review collected by and hosted on G2.com.

The team took time to understand our business and provide what we needed, not just a one size fits all approach. From the initial engagement to deployment the team at Resonate have been first class. They listen. The system is intuitive, gives us great data and the ability to really understand our customers. Review collected by and hosted on G2.com.

Nothing, the experince has been first class. Review collected by and hosted on G2.com.

Resonate is pretty straightforward and easy to access. I like that we can see the sentiments of the people being on the receiving end of the service. I also like that they are getting a sample of the population and creating a report about the parents' feedback. This will serve as an opportunity for the centre to improve our weaknesses and strengthen our best practices. Review collected by and hosted on G2.com.

I think that Resonate could still increase the number of samples included in the survey for our centre. Review collected by and hosted on G2.com.

Resonate platform has an easy to read and adaptable to my needs. The CX department has been helpful with any issues that arrise and have implemented changes based on feedback provided. Getting the information that I require for my role is easily accesible while being user friendly for those functions that I do not use on a daily basis. Review collected by and hosted on G2.com.

I find some communications regarding new features are not provided to all users and they have addressed that feedback. Review collected by and hosted on G2.com.

As a member of a healthcare-focused, profit-for-purpose organisation, my team and I have partnered with Resonate to develop our Voice of Customer Program and Customer Experience Principles, by integrating our strategy with this platform. This has transformed our front-line teams' view and understanding of customer sentiments accessed by this valuable tool through their verbatim comments and informed us of improvements to our services and training programs. The setup was straightforward. The team at Resonate is a strategic partner in developing our VoC, and is always readily available to assist. At an executive-level reporting and best practices shared in the CX space have proven informative using sentiments and data to support decision making. The insights and data are presented in an easily digestible platform for all levels of our teams from the Frontline to managers and executive level insights. Review collected by and hosted on G2.com.

Nothing extra comes to mind, I have been a user of this platform for over 8 years. Review collected by and hosted on G2.com.

Resonate CX has been instrumental in our NPS program. Their user-friendly platform simplifies survey setup, data analysis, and insights extraction. Whenever we’ve had questions, their prompt support team has been responsive. Most importantly, Resonate doesn’t just provide scores; they offer actionable insights that have helped us enhance our customer experience. Highly recommended! 👍 Review collected by and hosted on G2.com.

A minor area of improvement. While Resonate CX provides a user-friendly platform, one limitation is a lot of the program / interface changes have to be managed by their support team, and cannot be implemented by the user. Very minor impact though, as their team is prompt to answer and address requests. Review collected by and hosted on G2.com.

The Resonate team have been fantastic. In particular, the service and supports provided by Customer Manager, Vereen Leow, is exceptional.

The Support Team is super responsive and always open to hearing ideas for collecting and presenting the data in ways that best meet our needs.

Would highly recommend. Review collected by and hosted on G2.com.

Nothing to dislike pe se. I think Resonate could further build on providing more detailed information about their surveys (and transparency of the use of the data) for our end users, who are people living with mental health challenges in the community. Considerations for explanation videos would be worth considering. Review collected by and hosted on G2.com.

it is a great tool that allows you to recognise missed opportunities and celebrate success in one place. Review collected by and hosted on G2.com.

More customised reporting features would be an ideal addition. Review collected by and hosted on G2.com.

It is such a versatile tool, you can analyse data as simply or deeply as per your business requirements. Any assistance i've needed customer support are quick to answer and offer help where they can. Review collected by and hosted on G2.com.

This is such a great tool with such deep capabilities, I would love to see more training from the service provider in order to help users really get the most out of the platform. Review collected by and hosted on G2.com.