QuestionPro Reviews & Product Details

What I like most about QuestionPro is how easy it is to use and how quickly I can create surveys in minutes. I was able to set up a product feedback survey right away, and the interface made it simple to add questions and answer options, then organize everything clearly. I also found the variety of question types and customization options really useful, since they help me build surveys more efficiently. On top of that, the platform provides a clear view of responses, which makes it easier to understand the feedback. Review collected by and hosted on G2.com.

One thing I don’t really like is that the interface can feel a bit confusing at first. When I started exploring the features, the menu and the way everything is laid out weren’t very clear, and it took me some time to figure out where everything was. Some of the more advanced features also aren’t very beginner-friendly, so there’s a small learning curve on the platform. Apart from that, navigation between sections could be smoother. Review collected by and hosted on G2.com.

What I like best about QuestionPro is how easy it is to create and manage surveys, especially for academic use. From my experience, the platform gives a lot of flexibility in designing questionnaires—you get multiple question types like MCQs, rating scales, and descriptive answers, so it becomes easier to collect proper feedback.

Another thing I found useful is the logic feature. You can set conditions so that different respondents see different questions based on their answers, which makes the survey more relevant and structured.

Also, the reporting part is very helpful. Once responses are collected, it automatically generates reports and basic analysis, so I don’t have to manually compile data. For educational projects or student feedback, this saves a lot of time and effort.

Overall, I like it because it’s a complete tool—from creating the survey to analyzing results—in one place. Review collected by and hosted on G2.com.

One thing I don’t really like about QuestionPro is that it takes a bit of time to get used to all the features. In my experience, when I first started using it, the interface and options like logic and advanced settings felt slightly complex, so there is a small learning curve. Review collected by and hosted on G2.com.

Effective survey tool, that provides reporting access in SPSS file formats for easy post-survey analysis.

But still allows immediate and online analysis of the results, and is providing a range of analytical tools.

Allows surveys to be visually pleasing and to have images and video within, so giving capacity to test widely.

Its support team has been very helpful and effective, over a long number of years, and continues to be so. And quick, and will work after a contact to ensure a resolution to the problem.

Their customer support is excellent and quick. Review collected by and hosted on G2.com.

Now, not a lot. It works well and its support is good. Review collected by and hosted on G2.com.

I like the professionalism of the customer service and how fast they've been able to help us with any issues. Working with the software has been easy, and it's been straightforward to understand how to use it. Additionally, I've enjoyed how seamlessly it works with Excel and Word. We switched from SurveyMonkey because QuestionPro provided more tools to analyze data, making it easier for our team to work together. The initial setup didn't take long, indicating how customer-friendly it is. Review collected by and hosted on G2.com.

I can' think of anything. Review collected by and hosted on G2.com.

I love QuestionPro's really robust selection of question types. I can quickly implement those question types with a click of a button. I also have really great support from my team, helping me with more challenging research approaches or when I need guidance on how best to program a question. I appreciate that QuestionPro allows me to add max diff, image upload, sorting, or conjoint questions without incremental costs, which are often add-ons with other survey platforms. Additionally, QuestionPro has helped me with resources for analysis and reporting, and have delivered high-quality work. When I've had questions, the team is always very quick to respond and help me implement whatever is needed. Review collected by and hosted on G2.com.

Their AI functionality help with question creation is still in its infancy and and will evolve. I appreciate that they are implementing these features and feel they are ahead of the game. Some analysis that I need, still needs to be done with external tools. Specifically, creation of custom banners requires me to export the data and do the analysis with another analysis software to get the results ready for my clients. Review collected by and hosted on G2.com.

I like QuestionPro's exceptional ease of use combined with powerful real-time analytics, which suits our needs perfectly at Coca-Cola European Partners Deutschland GmbH. The intuitive survey editor allows our team to design professional, logic-driven surveys quickly without needing technical training. I really appreciate the real-time reporting dashboard that lets us monitor responses instantly, spot issues early, and act fast to avoid disruptions. Its strong multilingual support is also valuable, helping us collect consistent feedback across German and European markets. The platform offers reliable survey distribution via email, QR codes, and internal links, which simplifies reaching our production staff, logistics teams, and retail partners. Together, these features make feedback collection efficient, scalable, and highly actionable for our daily operations. Review collected by and hosted on G2.com.

The reporting dashboard lacks advanced customization for manufacturing-specific metrics. We often need to filter data by production shift, distribution region, or product batch, but the built-in filters are limited, so we still export data to Excel for deeper analysis. Integrations with our existing ERP and supply chain tools are also fairly basic. Native, automated syncing with our internal systems would save time compared to manual exports and imports. Review collected by and hosted on G2.com.

QuestionPro really goes out of their way to make this software available to nonprofits, supporting them with all the best features. We use this software extensively and have been very satisfied with its broad range of capabilities. We've been able to create surveys according to our needs without any limitation in layout or design. Review collected by and hosted on G2.com.

There's nothing to dislike -- it is a fantastic tool! Review collected by and hosted on G2.com.

I appreciate how QuestionPro supports GDPR-compliant data collection across healthcare and biotech stakeholders, including patients, physicians, and internal R&D teams. The platform's advanced survey logic and branching make it easy to design complex, targeted research studies without needing technical support. I also really value its robust reporting and analytics tools, which let us quickly turn survey responses into actionable insights for our clinical and product development workflows. Plus, its reliability and ease of sharing surveys across European markets save our team a lot of time compared to building custom research tools. The initial setup was really straightforward and intuitive—I was able to create my first basic survey in under 15 minutes without needing any training or technical support. The dashboard is clean, and the survey builder uses a simple drag-and-drop interface that's easy to follow. Review collected by and hosted on G2.com.

The advanced reporting can feel a bit rigid when we need to create highly customized, publication-ready charts for regulatory or R&D presentations — we often end up exporting data to Excel to refine visuals further. Some of the more niche survey logic options can be tricky to set up without technical guidance, which slows down our team when designing complex patient or physician studies. One area I’d really like to see improved is the depth of native integrations with life sciences and research tools we use regularly, such as SPSS, common CRM platforms, and clinical data management systems. Right now we often have to export and manually reformat data, which adds extra steps to our research workflows. It would also be helpful to have more pre-built, healthcare-compliant survey templates specifically tailored to biotech, patient studies, and physician feedback. While the tool is flexible, starting from scratch for regulated research takes more time than using industry-specific templates. Review collected by and hosted on G2.com.

The best thing about this platform is its high versatility and good survey platform, which works well for feedback collection and advanced market research. And this platform's strength lies in its availability of features, from basic surveys to advanced-level analytics, logic branching and panel management, everything under a single platform. Their UI is also intutive nd offering detailed features within. Review collected by and hosted on G2.com.

Even though their platform is equipped with features, this platform can be too busy for new users to this platform when navigating around advanced logic and analytics. Also, some customisation options and reporting features should be more streamlined, and their design flexibility should be worked upon as well. Review collected by and hosted on G2.com.

The best part about QuestionPro is probably the data collection! We noticed that the visualization and depth of the data provided in the dashboard were attractive and impressive. The IT support that I have received has also been exceptional. It is easy to copy old survey formats, and creating new surveys is a simple and clean process. Review collected by and hosted on G2.com.

A couple downsides to QP:

- The learning curve is steep when it comes to logic and setting up automated responses based on data received in the surveys, but it is possible (especially after talking with the super helpful IT support folks!).

- Another issue I've noticed is that when I create a survey and share editing capabilities with my supervisor, she is actually not able to edit the survey for some reason. I am the only one who can.

- Thirdly, I had a survey that required the applicant submit an attachment at the end. When downloading survey responses, I had to download the response itself separately from the attachment that was submitted, save both documents and combine them into a PDF on my end in Adobe. It would be nice if the document that was attached in they survey was automatically attached to the survey response.

- Lastly, I wish there was a way to delete the geolocation data as I have been deleting that for anonymity's sake, which takes a good bit of extra time (perhaps this is possible and I just have not asked!).

This is my feedback after about 4 months of use. Review collected by and hosted on G2.com.